background-pre self referral
DESCRIPTION
Self Referral to Muculoskeletal Physiotherapy Services Senga Cree - Professional Lead Physiotherapy Services NHS Lanarkshire. Background-Pre Self Referral. 30,000 MSK referrals per annum Demand exceeded capacity GP acted as gatekeeper to the service Variation in: Waiting times DNA’s - PowerPoint PPT PresentationTRANSCRIPT
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Self Referral to Muculoskeletal
Physiotherapy Services
Senga Cree - Professional Lead Physiotherapy Services NHS
Lanarkshire
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Background-Pre Self Referral
• 30,000 MSK referrals per annum• Demand exceeded capacity• GP acted as gatekeeper to the service• Variation in:
– Waiting times– DNA’s – Opportunity for patients to self
manage
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Self Referral Model• Single point of access• Initial telephone assessment and advice• Number of exit routes
– Self management– Face to face treatment– Group exercise– Case management– Chronic pain service
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Why this model?• Delivers equity of access• Supports the quality strategy • Clinical governance• Best value• Corner stone to delivering wider
innovation in AHP MSK services
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Assessment Form
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Implementation• Project Board• Current best practice, evidence base• Stakeholders events• Call management system • IT support- patient information and
electronic transfer• Staff training package• Marketing• Pilot• Data• Evaluation
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Impact• 22% increase in referrals• 30% discharged to self management• 4367 telephone assessments
completed• Assessment completed on day of
phone call or if message left within 2 working days
• No wait for specialist advice (provided on average 6 weeks quicker)
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Impact
• 30% “true” self referral• 70% go on for face to face
treatment• DNA average 5%• Need for repeat treatment
reduced for those receiving initial telephone assessment
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Three top tips• Robust systems- processes, data,
IT• Staff and stakeholder
engagement• Sustainability