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Iberia & Aena CDM implementation over the Terminal 4 BHS Iberia & Aena CDM implementation over the Terminal 4 BHS Iberia & Aena CDM implementation over the Terminal 4 BHS Dimitris Bountolos Iberia´s Madrid/Barajas Airport Deputy Director Juan Puertas BHS Engineer Aena, Spain Brussels. Wednesday 24 th of March

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Page 1: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

Iberia & Aena CDM implementation over the Terminal 4 BHS

Dimitris BountolosIberia´s Madrid/Barajas Airport Deputy Director

Juan PuertasBHS Engineer Aena, Spain

Brussels. Wednesday 24th of March

Page 2: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

1. Key figures about T4 & its BHS operation 1. Key figures about T4 & its BHS operation

2. Generic CDM priciples applied to a BHS

2. Generic CDM priciples applied to a BHS

3. Pillars of the CDM over the BHS at T4

3. Pillars of the CDM over the BHS at T4

4. General CDM framework IB/Aena at T4 4. General CDM framework IB/Aena at T4

5. Management model between IB & Aena

5. Management model between IB & Aena

6. Summary of best CDM practices at T4

6. Summary of best CDM practices at T4

7. Conclusions 7. Conclusions

Index

Page 3: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

1. Key figures about T4 & its BHS operation 1. Key figures about T4 & its BHS operation

2. Generic CDM priciples applied to a BHS

2. Generic CDM priciples applied to a BHS

3. Pillars of the CDM over the BHS at T4

3. Pillars of the CDM over the BHS at T4

4. General CDM framework IB/Aena at T4 4. General CDM framework IB/Aena at T4

5. Management model between IB & Aena

5. Management model between IB & Aena

6. Summary of best CDM practices at T4

6. Summary of best CDM practices at T4

7. Conclusions 7. Conclusions

Index

Page 4: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

Page 5: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• All Terminals combined capacity more 75 M. pax.

• T4 capacity 35 M pax

• 4 runways

• 4th mayor Hub in Europe and 11th globally

• T4 main building with more that 1.1 Km. length and 950 m. the T4s

• Satellite building T4s at 2.5 km. long distance from T4

• One roadway between terminals

• All Iberia´s group and OW operate at T4

T4 T4s

T2

T1

T3

1. Key figures about T4 & its BHS operation Main figures about the airport and the Terminal 4

Page 6: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

APM (Automatic People Mover)AST (Airport Service Tunnel)

New Terminal Area (T4)

T4+T4s

RampAir-bridges

Remote positions

64

40

Terminal

building

Check-in countersBoarding gates

174142

Passenger

s

Annual passenger

capacity35 Mpax

Key facts and figures

T4+T4s

Flights/

day±400+400

Passenger

s

From.35.000

To: 50.000

% Connec.

Pax

Aprox. 60-65%

T4+T4s

FTE ±3500

Motorized

Equipmen

ts

±900

Baggage

From: 30.000

To: 50.000

“IBAS “ [Iberia Airport

Services ]manages arround 95-

98% of all T4&T4s Operation

Simultaneous profile ( T4 &T4s) of concurrent departures flights manage at the Lateral & Baggage side by IBAS

1. Key figures about T4 & its BHS operation Key Facts & Figures of Iberia Airport Services at T4

National & Schengen

International &No-Schengen

T4s

T4

Page 7: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Maximum daily: 52.000 bags• Max. Process Capacity: 16.500

bags/hour• Daily Average : 33.000 bags• 60-70 % connection baggage

Main BHS daily figures

0:0

00:5

93:5

95:0

06:0

06:5

98:0

09:0

010:0

011:0

012:0

012:5

914:0

015:0

015:5

917:0

018:0

018:5

920:0

021:0

022:0

023:0

0

0

1000

2000

3000

4000

5000

6000

7000

0500

100015002000250030003500400045005000

1. Key figures about T4 & its BHS operation Key figures of a standard daily operation

T4s

T4

VCE

MEXStandard daily evolution of processed baggage

Standard daily evolution of Transfer & Local baggage

Transfer baggageLocal baggage

Extraction baggage lineInduction baggage line

T4s-S

T4s-N

T4s-S

T4s-N

4 independent laterals area

Page 8: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

VIDEO SATE

1. Key figures about T4 & its BHS operation Main BHS facilities: Check-in & Transfer

T4s-N

• 95 Km. Conveyor system: 4 Tilt-Tray Sorters. Conveyor speed up to 10 m/s.

• 24 Carousels + 8 Belts Container Building. 15 Transfer Baggage entry. 168 Check-In positions

• EBS [ Early Baggage Store ] up to 9000 pieces

• 100% integrated X-Ray Screening

Main BHS facilities

Page 9: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• One single allocation for claiming baggage

• 25 KM. Conveyor System. Conveyor speed up to 5 m/s

• 19 arriving carrousel with 42 final destination baggage entry.

Main Figures

NO SCHENGEN

SCHENGEN

SOUTH OUTBOUNDBAGROOM

SOUTH INBOUNDBAGROOM

AIRPORT SERVICES TUNNEL

NET MAIN TERMINAL

SOUTH OUTBOUNDBAGROOM

NORTH OUTBOUNDBAGROOM

NORTH OUTBOUNDBAGROOM

NORTH INBOUNDBAGROOM

NET SATELLITE ST1

DFA.

41.

DFH.

02

DFH.

03

DFH.

04

DFA.

32.

DFA.45.

DFA.

31.

DFA.

34.

DFA.

33.

DFA.

37.

DFA.

36.

DFA.

35.

DFA.

38.

DFA.41.

DFA.44.

DFA.42.

DFA.43.

DFA.47.

DFA.48.

DFA.46.

DFA.

61.

DFH.

08

DFA.

65.

DFA.

63.

DFA.

66.

DFA.

67.

DFA.

68.

DFA.

69.

DFA.

70.

DFA.

71.

DFA.

72.

TERMINATING UNLOAD BAGROOM

DFA.51.

DFA.44.

DFA.54.

DFA.

42.

DFA.

52.

DFA.

53.

DFA.

43.

DFA.

47.

DFA.

57.

DFA.

55.

DFA.

45.

DFA.

59.

DFH.

19

DFA.

49.

DFA.

81.

DFA.

82.

DFA.

83.

DFA.

84.

DFA.

85.

DFA.

86.

DFA.

87.

DFA.

88.

DFA.

89.

DFA.

90.

DFA.

91.

DFA.

92.

DFA.01.

DFA.02.

DFA.03.

DFA.04.

DFA.05.

DFA.06.

DFA.07.

DFA.08.

DFA.16.

DFA.15.

DFA.14.

DFA.13.

DFA.12.

DFA.11.

DFA.10.

DFA.09.

DFA.21.

DFA.22.

DFA.23.

DFA.24.

DFA.28.

DFA.27.

DFA.26.

DFA.25.

DFS.

01.

DFS.

02.

DFH.

05

DFH.

06

DFH.

18

DFH.

17

DFH.

16

DFH.

15

DFH.

11

DFH.

12

DFH.

13

DFH.

14

DFH.

10

DFH.

09

Futu

ro

DFH.

01

DFH.

07

DFA.

73.

DFA.

75.

DFA.

77.

DFA.

79.

DFA.

44.

DFA.

42.

DFA.

43.

DFA.

47.

DFA.

48.

DFA.

46.

DFA.

56.

DFA.

78.

DFA.

98.

DFA.41. DFA.48.

DFA.58.

1. Key figures about T4 & its BHS operation Main BHS facilities: Final destination baggage claiming

T4s

T4

Page 10: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

1. Key figures about T4 & its BHS operation

1. Key figures about T4 & its BHS operation

2. Generic CDM principles applied to a BHS 2. Generic CDM principles applied to a BHS

3. Pillars of the CDM over the BHS at T4

3. Pillars of the CDM over the BHS at T4

4. General CDM framework IB/Aena at T4 4. General CDM framework IB/Aena at T4

5. Management model between IB & Aena

5. Management model between IB & Aena

6. Summary of best CDM practices at T4

6. Summary of best CDM practices at T4

7. Conclusions 7. Conclusions

Index

Page 11: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

Targets of Airport CDM

Airport CDM aims at optimally using the available capacities and operational resources at the airport by increasing the efficiency of the individual steps of the turn-round process.

Airport CDM is an operational approach for the optimum handling of the turn-round process at the airport.

Targets of Baggage CDMBaggage CDM aims at optimally using the available capacities and operational resources at the BHS by increasing the efficiency of the individual steps of the baggage turn-round process.

Baggage CDM is an operational approach for the optimum baggage–handling process at the airport.

AAirport

GroundHandler

Airline

BHSBHS

2. Generic CDM principles applied to a BHS Based on the Airp. CDM objectives it has been built a baggage

approach

Page 12: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

AAirport

GroundHandler

Airline

BHSBHS

2. Generic CDM principles applied to a BHS Concepts, Concerns & Benefits regarding the Baggage CDM approach

• High pressure over the baggage MCT

• Airlines demand higher Hub profiles ( peaks & valleys )

• Passenger demanding faster and more accurate solutions

Concepts

• Mishandled bags

• Poor Service level agreement compliance

• Low turn-round predictability

• Inefficient use of the resources

Concerns• ‰ Mishandling

Improvement.

• Efficient use of the resources.

• Better recovery response times after disruption.

• Passenger perception improvement

Benefits

Page 13: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

1. Key figures about T4 & its BHS operation

1. Key figures about T4 & its BHS operation

2. Generic CDM principles applied to a BHS

2. Generic CDM principles applied to a BHS

3. Pillars of the CDM over the BHS at T4 3. Pillars of the CDM over the BHS at T4

4. General CDM framework IB/Aena at T4 4. General CDM framework IB/Aena at T4

5. Management model between IB & Aena

5. Management model between IB & Aena

6. Summary of best CDM practices at T4

6. Summary of best CDM practices at T4

7. Conclusions 7. Conclusions

Index

Page 14: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

3. Pillars of the CDM over the BHS at T4

• Information exchangeEstablishment of digital Interfaces

• Role Sharing between airport & airlineMutual support assuming new approaches

• Operational knowledge exchangeContinuous transferring of lessons learned

• Design of new functionalitiesNew enhancement & developments on facilities

Page 15: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

1. Key figures about T4 & its BHS operation

1. Key figures about T4 & its BHS operation

2. Generic CDM priciples applied to a BHS

2. Generic CDM priciples applied to a BHS

3. Pillars of the CDM over the BHS at T4

3. Pillars of the CDM over the BHS at T4

4. General CDM framework IB/Aena at T4 4. General CDM framework IB/Aena at T4

5. Management model between IB & Aena

5. Management model between IB & Aena

6. Summary of best CDM practices at T4

6. Summary of best CDM practices at T4

7. Conclusions 7. Conclusions

Index

Page 16: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Two independent Management Centre with a robust communication

connection

• Centralized decision making and control

• Connection in service bases

Concepts

AMC

4. General CDM framework IB/Aena at T4 Airport Management Centre and Iberia Airport Services Hub Control

HCC

Hub ControlCentre

Airport Management Centre

Page 17: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Centralized management / integrated systems

• Single allocation with 100 working positions

• Service based management 24h.x7

Main figures of the AMC

SECURITY

MAINTENANCE

PASSENGERSERVICE

AIRCRAFT OPERATIONS

Positions

• 13 Security

• 14 Aircraft Ops.

• 10 Passenger Ops.

• 4 AMC System IT

• 41 Maintenance

• 14 AMC

5 HBS CONTROL

1 AMC COORDINATION

2 HBS X-RAY SCREENING

1 IBERIA HANDLINGHBS AREA

4. General CDM framework IB/Aena at T4 Airport Management Centre

Positions

• Dedicated Net

• > 200 KVM Equip.

• > 150 Video Wall cubes

Page 18: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

4. General CDM framework IB/Aena at T4 Iberia Airport Services Hub Control Centre

• 32 consoles

• All operational areas

represented

• Subcontractors are included

• Laterals remotely managed

Main figures of the HCC

Page 19: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

1. Key figures about T4 & its BHS operation

1. Key figures about T4 & its BHS operation

2. Generic CDM priciples applied to a BHS

2. Generic CDM priciples applied to a BHS

3. Pillars of the CDM over the BHS at T4

3. Pillars of the CDM over the BHS at T4

4. General CDM framework IB/Aena at T4

4. General CDM framework IB/Aena at T4

5. Management model between IB & Aena 5. Management model between IB & Aena

6. Summary of best CDM practices at T4

6. Summary of best CDM practices at T4

7. Conclusions 7. Conclusions

Index

Page 20: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

INFORMATIONEXCHANGE

ROLES SHARING

DESIGN OF NEWFUNCTIONALITIES

OPERATIONAL KNOWLEDGE

exchange

• BSM

• IB integrates with Airport Managment Center

• Procedures

• Tracking meeting• Planning new resources

• New BHS interface to IB• Access to IB reports

• Support to problematic situation

• Reciprocal advising

• New EBS• New resources• Connection BHS-Arrivals

• Connection• BHS information in laterals

• Managment resources

• Operational improvement

• Limbo• Baggage request from Arrivals

2006-2007 2008-2009 2010-2011

5. Management model between IB & AenaMutual framework evolution since the opening of T4

Page 21: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

2006

2008

2010

BEST PRACTICES

Early Stage

Stability

• Season Plans• Mutual Goals

Development

• New functionalities•Daily screening

CDM

• Mutual Data Integration• Role sharing

2009

2007

5. Management model between IB & AenaStages evolution since the beginning of the operation of the BHS

• Op. follow-up with daily meetings• Knowledge exchange

Page 22: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

1. Key figures about T4 & its BHS operation

1. Key figures about T4 & its BHS operation

2. Generic CDM priciples applied to a BHS

2. Generic CDM priciples applied to a BHS

3. Pillars of the CDM over the BHS at T4

3. Pillars of the CDM over the BHS at T4

4. General CDM framework IB/Aena at T4

4. General CDM framework IB/Aena at T4

5. Management model between IB & Aena

5. Management model between IB & Aena

6. Summary of best CDM practices at T4 6. Summary of best CDM practices at T4

7. Conclusions 7. Conclusions

Index

Page 23: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

C1.- Information exchange

C1.1.- Online BHS status

C1.2.- Data Bases Integration

C1.3.- Tracking of arrivals

...

C2.- Role Sharing between airport & airline

C3.- Operational Knowledge interchage

C4.- Design of new functionalities

C2.1.- Carrousels assignment

C2.2.- BHS De/Activation

C2.3.- Self Baggage delivery

...

C3.1.- Max. Capacity ULDs

C3.2.- Retun. of Untagged

C3.3.- Balanced Unloading

...

C4.1.- B.H. S Draining C4.2.- New EBS C4.3.- Improb. Waiting

time ...

I+D+I

6. Summary of best CDM practices at T4 Overall distribution by typology

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

C1.- Information exchange

C1.1.- Online BHS status data transmission.

C1.2.- Mutual Data Bases integration.

C1.3.- Shared BI – Platform over the BHS

C1.4.- Flight dedicated information throughput

C1.5.- Online tracking of the local baggage delivery

C1.6.- Evolution of the productivity in the carroulsel area

6. Summary of best CDM practices at T4 C1.- Information exchange

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

Page 25: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Online transmission of the BHS : active/ sutured / not active, etc.

• More control capacity, better response time centralized at the level of the hub

• More agile resource allocation

BHS online status

6. Summary of best CDM practices at T4 C1.1- Information exchange : Online BHS status data transmission.

BHS state over the SCADA view BHS state over the Real Time task allocation view

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

6. Summary of best CDM practices at T4 C1.2- Information exchange : Shared Data Base Timeline Set

RL mishandlingFlights

Resources

Planning

Estimates

Bag tracking

Data processing

Tracking

Destinations

Resources

Arrivals

Maintenance Planning

Simulation

Yesterday &Statistical

Day of Operation

Short & Mediumfuture

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

Page 27: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

1 • Recovery & Disruption

2 • Fulfillment of SLA

3 • Follow up of main operational KPI

4 • Information to suppliers and third part companies

1 • Departmental internal notes

2 • IB´s & Aena´s operational procedures

3 • General forms and global surveys

4 • BI & Interactive reports

•Content Level: The shared workspace has become an internal portal where to deploy all reports & info

•Intention Level: The different purpose of each distributed report finally covers all Airport´s internal needs

6. Summary of best CDM practices at T4 S C1.3- Information exchange : Shared BI - Platform over the BHS

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

BHS online reports

BHS Docs & forms

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

10:0

310

:07

10:1

110

:15

10:1

910

:23

10:2

710

:31

10:3

510

:39

10:4

310

:47

10:5

110

:55

10:5

911

:03

11:0

711

:11

11:1

511

:19

11:2

311

:27

11:3

111

:35

11:3

911

:43

11:4

711

:51

11:5

511

:59

12:0

312

:07

12:1

112

:15

0

50

100

150

200

250

300

350

400

450

500

0

5

10

15

20

25

30

35

40

45

Baggage dispatch accumulated profile per one Intercontinental flight

BPMs accumulated profile per one Intercontinental flight

Difference between dispatched Baggage & Handling Processed ( BPMs )

# o

f acc

um

ula

ted

dis

patc

hed

bag

gag

e

# o

f accu

mu

late

d n

ot tre

ate

d b

ag

gag

e o

n th

e ca

rrou

sel

Flight distribution profile extraction throughput Vs BRS throughput

Saturation Level on the carrousel

Saturation Level Base line in a single carrousel

• Thanks to the availability of the EBS it has been continuously reduced the total dispatching time per flight.

• With a trade-off analysis we have mutually agreed the current time-sets for : WB flights / NBs flights & Regional.

• The personal performance of each employee is tracked in order to detect possible bottlenecks

• Every time a new procedure over the BRS is implemented, we analyze its impact on the productivity

Concepts :

6. Summary of best CDM practices at T4 C1.4- Information exchange : Flight dedicated information throughput

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

Page 29: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Digital reordered milestone for first & last arrival baggage piece

• Web interface with several tracking points for each piece through the path

• Information transferred to the passenger at the baggage claim area

Tracking of the arrivals baggage

6. Summary of best CDM practices at T4 S C1.5- Information exchange : Online tracking of the baggage delivery

Online web view for one flightFirst baggage Last baggage

First reception time Last reception time

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

Page 30: Baggage-CDM

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6. Summary of best CDM practices at T4 C2.- Role Sharing between airport & airline

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

C2.- Role Sharing between airport & airline

C2.1.- Monthly Master Plan carrousels assignment.

C2.2.- Dinamic carrousels actication/de-activation.

C2.3.- Dinamic segregation based on CRM criteria

C2.4.- Inverse carrousels assignment for cancelled flights

C2.5.- Baggage delivery sellection from L&F department

C2.6.- Operational tags mode of use in check-in

Page 31: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

6. Summary of best CDM practices at T4 C2.1.- Role Sharing between airport & airline : Monthly carrousels Master Plan

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

• Monthly planning of all carrousels

• All constraints are taken in consideration:

Maintenance cycles Congestion during Peak

periods Staffing Levels in each sector Agreements with 3rd. Airlines …

• The operational DB transfers the D+5 creating a synchronization between AODB-IB & AODB-Aena.

• Previous Master Plan is used as a quick first solution creating a preliminary optimization by analogy

Concepts :

Carrousels Master Plan view

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

6. Summary of best CDM practices at T4 C2.5.- Role Sharing between airport & ailine: Baggage delivery from L&F department

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

• The passenger that decides not to fly request his baggage

• It´s introduced the baggage tag number in the shared platform

• Once it´s detected inside the BHS new destination is selected

• The routing is tracked of the requested baggage through the BHS

• Finally It is delivered to the passenger closing a digital form transferred to the BI platform

Possibility to directly deliver all requested baggage

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Minimizing disruption: Generate bagtag fully operative for BHS and for airline.

• Role sharing: Aena check-in software prints Iberia information when needed.

• Role sharing: Iberia uses FBT barcode for BHS.

• Action: develop a software to generate a FBT in checking position.

Unexpected Situation: no BSM related to baggage

Barcode on tag is readable by BHS.Tag is printed with flights

information

6. Summary of best CDM practices at T4 C2.6.- Role Sharing between airport & ai : Operational tag mode of use in Check-In

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

C3.- Operational Knowledge exchange

6. Summary of best CDM practices at T4 C3.- Operational Knowledge exchange

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

C3.1.- Maximum capacity of ULD & Flights forecast

C3.2.- Delivery of untagged baggage to the arrivals.

C3.3.- Balanced Unloading of Transfer B. In peak periods

C3.4.- Compatible O&M BHS Plan

C3.5.- Online GIS platatform for all BHS lines

C3.6.- Feedback about the segregation of S.Connet

C3.7.- Daily X-Ray reports

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Each of the carrousels area initially had 6 belts

• During the summer peaks the flight concurrency on the same carrousel is too high

• In each sector 2 additional belts were adapted as extra resources

• The congestion was reduced significantly

Congestion on the T4 during Summer peaks

6. Summary of best CDM practices at T4 C3.1.- Op. Knowledge exchange : Max. ULD capacity of ULD & Flights forecast

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

3

4

3

3

4

3

3

4

4

3

3

1

15

20

15

15

20

15

15

20

15

15

20

5

X X# concurrent flights per carrousel

# Simultaneous ULDs per carrousel

New laterals available for departure flights

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• High improvement of the response time thanks to the availability of a delivery method that does not imply Human Resources demand,

• OHD/Un-tagged baggage can be driven directly to the arrival area by Iberia or Aena manual encoding positions, either using its interface with the BHS Scada or using an specific FBT

Inefficient use of Human resources: Manually Transported

2 Km.

FBT with destination 50

Interface IBE-BHS

6. Summary of best CDM practices at T4 C3.2.- Op. Knowledge exchange : Delivery of untagged baggage

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

BHS floor: -1

Arrival floor: 0

T4

T4

T4s

T4s

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Analysis of the Transfer queuing time in order to indentify the problems

• Dynamic Transfer belts assignment trying to assure the symmetric profile in each sector of the T4

• Process time reduction of the transfer baggage

Balanced/ Symmetric unload of Transfer Baggage

Not balanced induction

Balancedinductionx a

T4s-

S

T4s-

N T4s-

S

T4s-

N

Not Balanced case Balanced case

Tran

sfer

Bag

s

Tran

sfer

Bag

s

6. Summary of best CDM practices at T4 C3.3.- Op. Knowledge exchange : Balanced Transfer Bagfgage

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• The operation is dynamically concentrated in order to ease the maintenance

• Iberia & Aena mutually coordinate the immobile resources assignment in advance considering the O&M

Definition of a compatible O&M BHS Plan

6. Summary of best CDM practices at T4 C3.4.- Op. Knowledge exchange : Compatible O&M BHS Plan

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

Low density lines candidate to be maintained

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Online information colored represented with the real density flow of each line

• Very useful for detecting bottlenecks

• Online information about which are the transfer belt with more use

• Pointing to ad-hoc reduction of electricity consume based in minimum density trigger processes

Online GIS ( Geographic Information System )

6. Summary of best CDM practices at T4 C3.5.- Op. Knowledge exchange : Online GIS platatform for all BHS lines

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Analysis of correct segregation for Short Connection baggage & ULDs declared as SC.

• Dynamic graphs where it´s represented the available connecting time for each of the transfer baggage introduced in the BHS

Automatic analysis about how it was loaded the set of Short-Connect ULDs

6. Summary of best CDM practices at T4 C3.6.- Op. Knowledge exchange : Feedback about the segregation of S.Connet.

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

1st. ULD. 2nd. ULD. 3rd. ULD. 4rd. ULD.Transfer delivery Throughput

Available Connecting Time per introduced piece of baggage

15:45 15:30 15:35 15:40 15:45 15:50 15:55 16:00 16:150

10

20

30

40

50

60

70

801:45:00

1:30:00

1:15:00

1:00:00

0:45:00

0:30:00

0:15:00

0:00:00

> 2:00:00

15:25

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

I+D+I

6. Summary of best CDM practices at T4 C4.- Design of new functionalities

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

C4.- Design of new functionalities

C4.1.- Implementation of two B.H Sistem drainage areas

C4.2.- New EBS [ Early Baggage Store ]

C4.3.- Improvement of the Passenger Waiting time Arr.

C4.4.- LIMBO concept for baggage to be regularized

C4.5.- Dedicated Express EBS fo regional Flights

C4.6.- Returning baggage to non-boarded passengers

C4.7.- Automatic loading of the BHS

C4.8.- Reduction of the transfer baggage MCT

C4.9.- PDAs sollution for the OVRSZ baggage out the BHS

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Operational recovery

• New BHS functionality: empty the system in organized way.

• New BHS functionality: retag baggage and return to BHS.

Danger of BHS collapse

• Cancelled flights.

• Too many flight lost baggage.

• BHS totally or partially collapsed.

• Too many early baggage.

Real use examples

6. Summary of best CDM practices at T4 C4.1.- Design of new functionalities : Implementation of two BHS drainage areas

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

Waiting store Waiting

store

2 BHS drainage areas

T4

T4s

Page 43: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• New building baggage opening times:• WB: h-110 minutes• NB: h-90 minutes• Regional h-60 minutes

• Benefits: better turn-round predictability & more efficient use of building baggage resources.

New EBS facility: from 2000 pieces to 9000 pieces

EBS 6 Hours: conventional conveyor

EBS + 6 Hours:

DCV technology

EBS –1 Hour:

TTS technology

1100 2100300

300

1400

1200

600

800

6. Summary of best CDM practices at T4 C4.2.- Design of new functionalities : New EBS [ Early Baggage Store ]

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

T4s

T4

1200

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Develop of high speed conveyor and reduction of Iberia-Aena SLA for arriving at T4S.

• Control of the handler operation wit new screen interface.

• Accurate information to the passenger

Service level: passenger waiting time

Before: 68 minutes

Time reduction for last baggage from satellite

New Control & Information interface

Passenger information

Touch Screen

6. Summary of best CDM practices at T4 C4.3.- Design of new functionalities : Improvement of the Pax. Waiting time Arr.

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

Improvements: 68 to 49 minutes

•IBE new procedures T4S

•AENA new conveyor speed 5m/s

Actual: 49 minutes

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

ANÁLISIS DE ESTIBA Y DESCARGAS

• Dynamic storing baggage, waiting for regularization

• Simplifying regularization

• Management On-Road

LIMBO.

6. Summary of best CDM practices at T4 C4.4.- Design of new functionalities : LIMBO concept for baggage to be reg.

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

SORTER? a

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Concern: risk of misshandling if early baggage from regional flight are mixed with other flights

• Solution: use an specific EBS facility as EBS-express only with regional flights

Short baggage building time for regional flights (H-60)

EBS 6 Hours: conventional conveyor

EBS + 6 Hours: DCV technology

EBS –1 HOUR: TTS technology

1100 2100300

300

1400

1200 1200

600

800

EBS Express: Exclusive

for regional flights

6. Summary of best CDM practices at T4 C4.5.- Design of new functionalities : Dedicated Express EBS fo regional Flights

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

T4s

T4EBS Express: regional flights

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

• Operational knowledge exchange: Iberia-Aena

• Baggage from a non-boarding passenger can be driven to the arrival area directly by Iberia. Using its interface with the BHS or using specific FBT.

Inefficient use of human resources : manually transported

New facility: connection BHS exit & arrival

6. Summary of best CDM practices at T4 C4.6.- Design of new functionalities : Returning baggage to non-boarded pax.

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

Arrival floor: 0

2 Km.

BHS floor: -1

T4

T4

T4s

T4s

Page 48: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

ANÁLISIS DE ESTIBA Y DESCARGAS

• Automatic size of BHS for intensive use of conveyor lines.

• Reduction of electrical energy per bags.

• Easier maintenance works.

• Efficiency and service to handling

Automatical optimun size of the BHS

6. Summary of best CDM practices at T4 C4.7.- Design of new functionalities : Automatic loading of the BHS

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

Kw/h

.

luggage

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

6. Summary of best CDM practices at T4 C4.8.- Design of new functionalities : Reduction of the transfer baggage MCT

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

MCT ( minimum connecting time)

De-boardingWalking from gate to gate

[Security Filter and/or Passport Control] Boarding

Passen

ger

• Once the tag is read (bar code) is automatically linked with the destination belt through the BSM message digitally sent by the carrier once it was checked at the origin

• Validated via the BRS • Loaded in the ULD• Transferred from the belts

to the aircrafts• Loaded in the aircraft

Bag

gag

e

• Unloaded from the aircraft• Transported from the

aircraft to the BHS belts• Manual introduction inside

the BHS

Thanks to the new software development overt the existing BHS it´s possible to obtain a 10 minutes maximum reduction concerning the current MCT. It´s going to prioritize the routing the baggage with less available connecting time. Ambulance concept

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

6. Summary of best CDM practices at T4 C4.9.- Design of new functionalities : PDAs sollution for the OVRSZ out the BHS

C1.- Interchange Information

C1

C2.-Roles Sharing between airport & airline

C3.-Operational Knowledge interchage C4.-Design of new functionalities

C2

C3 C4I+D+I

Initial paper form where it was registeredThe tracking state of each OVRSZ piece

Digital Form over a PDA device

Specific tool over a PDA for the OVRSZ baggage Integral management

OVRSZ

• All OVRSZ tags are scanned with the PDA

• All the vehicles used in order to transport the pieces are GPS equipped and tracked

• The information is collected and in online mode transmitted to the AODB

• Online reports available

• All OVRSZ baggage were digitally registered filling a form over the PDA

• The online place for each piece was not available

• Synchronize in batch mode with de DB at the end of the shift

• All OVRSZ baggage were registered on paper filling specific forms

• There were no opportunity within the operation to identify the pieces treated

• Require final Data Entry for incidences

2008 2009 2010

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Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

1. Key figures about T4 & its BHS operation

1. Key figures about T4 & its BHS operation

2. Generic CDM priciples applied to a BHS

2. Generic CDM priciples applied to a BHS

3. Pillars of the CDM over the BHS at T4

3. Pillars of the CDM over the BHS at T4

4. General CDM framework IB/Aena at T4

4. General CDM framework IB/Aena at T4

5. Management model between IB & Aena

5. Management model between IB & Aena

6. Summary of best CDM practices at T4

6. Summary of best CDM practices at T4

7. Conclusions 7. Conclusions

Index

Page 52: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

6. Conclusions

CDM at BJS, just one goal & two parallel paths

• One mandatory requirement in order to improve the baggage performance on a Hub Airport is to really establish a CDM daily work between: Airport Authority, BHS provider & most representative ground handler provider

• It is essential to define short/medium & long term mutual goals it´s .

• Gathering all points of view, there will be created a robust and successful mode of work

• One mandatory requirement in order to improve the baggage performance on a Hub Airport is to really establish a CDM daily work between: Airport Authority, BHS provider & most representative ground handler provider

• It is essential to define short/medium & long term mutual goals it´s .

• Gathering all points of view, there will be created a robust and successful mode of work

Page 53: Baggage-CDM

Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS

Thank you very much for your attention

Dimitris BountolosIberia´s Madrid Airport Deputy Director

[email protected]

Juan PuertasBHS Engineer Aena

[email protected]

Andrés Pimentel ( collaborator )BHS Engineer Aena

[email protected]