balancing life’s issues, inc. effective interviewing skills
TRANSCRIPT
Objectives
Importance of the job descriptionFinding the right candidate – a processHow to conduct a goal directed interview Employment Laws & Regulations Active listening Interview documentation skills Evaluating and comparing candidates Keeping Positive Perspectives
The Job Description
A functional job description establishes the critical skills candidates need to be successful in the position
Clear understanding of what skills can be learned.
Finding the Right Candidate
It is important to implement consistent procedures for:
RecruitingReferralsScreeningInterviewingBackground/reference checkHiring procedures
Conduct a Goal Directed Interview
Develop insightful questions Use a variety of questions Hypothetical questions Probing questions
Look for in-depth answers Watch body language Eye contact
Uncover strengths and areas for improvement
Employment Laws & Regulations
Age Discrimination Employment Act
Americans with Disabilities Act
Title VII (Civil Rights Act)
Pregnancy Discrimination Act
Genetic Information Nondiscrimination Act
Immigration Reform and Control Act of 1986
Uniform Guidelines on Employee Selection Procedures and Reemployment Rights Act
Protected Classes
Race Color GenderSexual OrientationReligion National origin Birthplace Age Disability Marital/family status
Active Listening
Is there a fit?Will they do the job?Can they do the job?Focus on the answersListen for knowledge, competence and
confidence
Evaluating and Comparing Candidates
First impressionsPromptness of candidateManners Transferable skillsHave consistent criteriaBe cautious about written evaluations
Keeping the Positive Perspective
Benefits productivityIncrease job satisfactionReduce new employee turnoverReduce on-boarding costsLearn about other business practices Identify potential business opportunitiesEnd positively