balancing sme-speak with learner needs | designing for just enough information
DESCRIPTION
This is a presentation on the gap in thinking between SMEs and novices and tips on how to bridge the gap when designing elearning courses. This also addresses some of the key factors that give rise to this gap.TRANSCRIPT
![Page 1: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/1.jpg)
![Page 2: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/2.jpg)
Balancing SME-speak
with Learner Needs
![Page 3: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/3.jpg)
The Scenario
Change
Information overload
Short time to expertise
Complex nature of work
![Page 4: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/4.jpg)
SME and ID
![Page 5: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/5.jpg)
Using the Content
Novice vs. Expert Thinking
How IDs Bridge the Gap
![Page 6: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/6.jpg)
Dreyfus Model
Novice Beginner Competent
Proficient Expert
![Page 7: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/7.jpg)
Tacit Knowledge
Declarative Procedural Doing
Tasks and Methods
Describing
Motor Skills
Facts and Things
![Page 8: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/8.jpg)
Interconnected Disconnected
1 10 =
![Page 9: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/9.jpg)
Learning is iterative
Practice
Feedback
Reflection Practice
Application
An environment that encourages “bunkos”
![Page 10: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/10.jpg)
5 key differences
Thinks Intuitively Sees Holistically
Sees Patterns Draws from Experience
Analyze Situations See Pieces
Look for Guidance
Think Analytically See Specifically
Analyzes Contexts
![Page 11: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/11.jpg)
Novice vs. SME Thinking
How IDs Bridge the Gap
![Page 12: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/12.jpg)
As you see, this is a very important topic. They have
to know…
Let’s talk about what they have to do…
![Page 13: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/13.jpg)
SOP
Market Survey
Data
Research Data
Process Manual
History
Activities
Info in Support
ID acts as filter
![Page 14: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/14.jpg)
= Business Goals
Activities to support the goals
Feedback to support actions
Filters are performance objectives
![Page 15: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/15.jpg)
The bridge toward performance
![Page 16: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/16.jpg)
Using the content
Novice vs. SME Thinking
How IDs Bridge the Gap
![Page 17: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/17.jpg)
Course
Tech Stories
Reference Case studies
Job Aids
Helpline/ Intranet
Designing for “Pull”
![Page 18: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/18.jpg)
User Manual
Job Aids Step list
Setting up a Webex
A word about “Job Aids”
![Page 19: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/19.jpg)
In summary
![Page 20: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/20.jpg)
Thank You!
![Page 21: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/21.jpg)
Acknowledgments
#lrnchat
Jane Bozarth
Cathy Moore
Tom Kuhlmann & the Articulate Community
Jean Marrapodi
Sumeet Moghe
![Page 22: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/22.jpg)
References
![Page 23: Balancing SME-Speak with Learner Needs | Designing for Just Enough Information](https://reader036.vdocument.in/reader036/viewer/2022081401/55957fd21a28abd8318b45da/html5/thumbnails/23.jpg)
Sahana Chattopadhyay
sahana2802 ID and other Reflections
http://in.linkedin.com/in/sahana2802