bank of punjab mba project
DESCRIPTION
TRANSCRIPT
PRESENTER
Ather Iqbal
Roll No. 4610
Reg No. 08-PFD-9335
CONTENTS
History of BOP Introduction of D-Ground Branch Vision Mission BOP Awards and Achievements Branch Structure Branch Working and Services Human Resource Management in BOP SWOT Analysis of D-Ground Branch
Brief history of the BOP
The Bank of Punjab was established on 16th November ,1989.
In 1994 BOP was converted into Scheduled commercial bank.
Today BOP is working with its network of more than 293 branches at all major Business centers in Pakistan.
Almost all braches are connected via On-Line system.
The bank provides almost all banking services like Deposits in local currency , Remittance , Advances to businesses , Trade , Industry and Agriculture.
Introduction of D-Ground Fsd Branch BOP D-Ground Branch code is 0206. The Bank of Punjab start work in D-Ground area
at 15 april, 2006. Before Starting work in D-Ground this branch
was working in Rail Bazar Faisalabad. In First two Month number of new Account
opening was 7000. BOP D-Ground Branch is on line branch. The branch provides all banking services like
Deposits in local currency , Advances to businesses , Industry and Agriculture etc.
VISION
With the passion for innovation and fortified pride in
who we are, our aim is to deliver more and contribute
to the prosperity of Pakistan and every Pakistani.
MISSION STATEMENT We provide the service that enables people and businesses to extend themselves so they can reach
new heights, fulfill their aspirations and achieve the best that’s on offer. With our customer knowledge
and insight, we are determined to be a truly customer-driven business. Revitalised passion at the core, we are committed to delivering customer satisfaction,
developing business integrity, and establishing pride in the people.
BOP Awards and Achievements
Excellence Awards by the Central Board of Revenue
Third Kisan Time Award
Best Corporate Report Award
16th Bolan Excellence Award
Achievement Award
BRANCH STRUCTURE
Regional Chief, Regional Operational Head
Credit Committee
Branch Manager, Operational Manager
Internal Audit
Cash & Clearing
Bills & Remitt
Accounts Opening
Advances Consumer Finance
Customer Deposit
I .T Foreign Exchange
NON-CLERICAL STAFF
Services and Working at D-Ground Branch
Receive Deposits Cash payments Advances/ Loans Lockers Foreign Exchange Clearing Bills department Account opening ATM Service Online Funds Transfer
Human Resource Management in BOP
Assess the need of employees where, ever required. Provide equal opportunities for all the applicants. Select the most appropriate person for the job. For the purpose of selection conduct interviews, tests etc. Provides training opportunities to the employee both on the job
and outside job. Motive the employee through the programs adopted by the head
office. Evaluate the performance of the employees with the help of their
immediate boss. Recommend reward and promotion for the employees
SWOT Analysis of BOP D-Ground Branch Faisalabad.STRENGTHS Holds a sound repute in the financial circle of D-Ground area. Efficient services of the staff to the customers Located in the commercial area, so that the customers face no problems in
reaching to the bank. Maintaining the healthy correspondent relationships with other branches
and foreign banks It has a reliable and easy to use internal computer system. All the transactions and information regarded the customer’s deposits has
been computerized. Currently, Unibank System is being practiced for this purpose.
BOP D-Ground has its ATM Service, which is the Pakistan’s Fastest ATM Service.
BOP D-Ground has its Locker Service for it’s A/C holder customers in very reasonable price.
BOP D-Ground has its own buliding.
WEAKNESSES No advertisement on electronic media has been made for this
branch yet. Since, BOP’s major competitors are Union Bank Limited and
Bank Alfalah has started large media campaign in D-Ground area, so keeping in view these threats, BOP should emphasize more on its advertisement.
Some of the employees are burdened with over work. No extra bonus given yet to the hard working employees of
this branch. Bank Staff did not give attention and proper guidance to
internees. Division of work and description of job is not properly
defined to each and every staff member in this branch.
OPPORTUNITIES
All the opportunities of the 21st century are to be availed in the information technology. Information technology is the future. Therefore BOP D-ground branch should emphasize much on IT like other bank branches adopted.
If any party is late to return their loan which is borrow from the branch the bank manager manage it and provide facility that after some extra days you can return it
The Bank branch has very strict rules and regulations about the customer’s complaints. The customers are treated as very special persons in this Branch.
THREATS
BOP is facing a strong competition by its major competitors in D-Ground area; United Bank and Allied Bank. Business of these banks is also growing with very high pace. So in order to achieve the sustainable growth in D-ground market, BOP has to remain vigilant about the ever changing environment and the competitors.
All the competitors branches are using different means and methods to popularize their product and services. So BOP should keep in mind that a customer cannot come to the bank until he know that my demands will be fulfilled over here.
BOP should enhance the Pay Packages given to the employees in this branch, because it has been noticed that the competitors of the BOP are giving more suitable pay package to their employees.
BOP should enhance its Branch staff because in this branch often many customers face tension due to rush of work.