barclays uk citizenship how we can support you · 2019. 4. 9. · social media privacy settings,...

Barclays UK Citizenship How we can support youKathy Brown, Abdul Arman & Nathan Boast

2 | Barclays UK Citizenship | 2019

Purpose, ambition and commitments

We express the purpose in Barclays UK through our ambition to help people go forward, with confidence, every day.

We do this through our #trulyconnectedfinance strategy: passionate colleagues, empowered by technology -

passionate about the customer and about delivering perfect and personalised experiences.

Barclays UK – Citizenship Commitments

Building Thriving Local Economies

We will identify the opportunities which exist in different communities in different parts of the UK – urban, metropolitan and rural – to create truly thriving local economies. We will partner with a range of others in pilot schemes in 4 different local economies around the country in 2018/2019. We will aim to build a national framework over the next 5 years.

A nationwide programme to deliver the skills people will need to thrive in the modern economy by building upon our existing Citizenship initiatives. Tailor and target our own initiatives (LifeSkills, Eagle Labs, Digital Eagles) to those communities to help upskill at scale.

We will upskill 10 million people over the next five years.

LifeSkills Help our Colleagues

We will match our two ‘external commitments’ with one ‘internal commitment’ to Help our Colleagues Go Forward

Our PurposeCreating Opportunities to Rise

We are a company of opportunity makers, working together to help people rise –customers, clients, colleagues and society


Barclays UK community programmes

How can we support you?


Youth LifeSkills: driving scale and impact

7.5

Since launching in 2013 LifeSkills has had over 7.5m young people participate in the programme

Over 65 hours worth of free curriculum linked lesson plans and interactive content for young people, covering topics such as Being Enterprising, Confidence, Big Data, Resilience, CVs and Personal Impact.

Additionally there is content for parents and support for businesses offering work experience.


Extending the LifeSkills programmePersonal Growth

Individuals are taking control of their futures by establishing enterprises, seeking development and requesting training

Skills For Future Economy

Roles and workplaces are changing. Technology is requiring individuals to learn new skills but also reshaping the employment landscape

Work Reflecting Modern Life

Labour market inflexibility at career inflexion points is holding both individuals and businesses back

Productivity Challenge

Unemployment is at a 42 year low, but poor performance on training and skills hinders progressIn

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• Aimed at those wanting to make a change in their working life but not sure where to start. Focus on those considering starting a business and those wanting to work flexibly

• Users directed to content based on their preferences, providing a personalised experience

• Designed for mass engagement across the UK

Website and App

• Training materials for different vulnerable groups, delivered by staff in support/carer roles or by Barclays colleagues. One-to-one and group sessions

• Initial focus on financial capability and employability skills

• Designed for mass engagement by third parties, with reach to specialist audiences and those facing vulnerable circumstances

Supporting those who support others

• Partnerships focussing on how we can support individuals to progress in work or remain in the labour market for longer, thereby addressing two key issues in the UK labour market: in-work poverty and an ageing workforce

Charity partnershipsThre

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Other opportunities

Board placement/trusteeship Social enterprise mentoringSharing of Business Skills e.g. helping to develop a

business plan


Tea and Teach

We hold Tea and Teach sessions across the UK. They're free, friendly, and a great way to help people build confidence with computers and the internet.

Code Playground

Code Playground lets young people visit our branches, make use of our free Wi-Fi and learn new coding skills – all to help them in their future careers.

Barclays DigiSafe in Tea and Teach

Barclays DigiSafe includes everything you need to master the digital world, whilst giving you tips and guidance on how you can keep yourself and your devices safe.

The sessions include fun and interactive activities, with hints on social media privacy settings, advice on pop-ups, and tips on recognising fraudulent emails.

Digital Eagles

Barclays Digital Eagles

Barclays Digital Eagles were created in 2013 to help us achieve our ambition to be the most digitally savvy workforce in the UK.

Today, Digital Eagles support colleagues and the communities we work in to develop their digital skills and awareness through initiatives such as Tea and Teach, and Code Playground and Barclays DigiSafe


Digital Wings, created by Barclays

Digital Wings has been designed to give you the knowledge and confidence to do more with digital.

The topics have been developed with experts such as Accenture, IBM and Microsoft to bring you the knowledge you need, all in one place – whether it’s understanding Skype or the newest trends in digital development, online security or how coding works.

It’s free, online or as an app – whether you need it for your home, work, business or life, and you don’t have to bank with Barclays to use it.

Digital Wings

Whether it be providing advice to local business owners on how to keep their business and it’s employees safe, or showing children how they can protect themselves when using the internet, we’re here to help everyone become DigiSafe

Know your cyber and fraud risks

Gofod3 2019

Unrestricted


Setting the scene

Financial fraud losses across payments, cards, remote banking and cheques totalled £768.8 Million in 2016

On average it is 231 days before you know you have been hacked

46 % of UK Businesses overall identified cyber security breaches or attacks in the last 12 months

72% of breaches related to staff receiving fraudulent email

Sources:

https://www.financialfraudaction.org.uk/wp-content/uploads/2016/07/fraud_the_facts.pdf - Relates to point 1https://www.financialfraudaction.org.uk/wp-content/uploads/2016/07/FFA_Annual_Review_2017_WEB.pdf - Relates to point 2

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/609187/Cyber_Security_Breaches_Survey_2017_inforgraphic_general_busi

ness_findings.pdf - Relates to pints 3 & 4

https://www.financialfraudaction.org.uk/wp-content/uploads/2016/07/fraud_the_facts.pdf

https://www.financialfraudaction.org.uk/wp-content/uploads/2016/07/FFA_Annual_Review_2017_WEB.pdf

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/609187/Cyber_Security_Breaches_Survey_2017_inforgraphic_general_business_findings.pdf


Interesting facts

Of organisations were compromised by a successful cyber-attack in 2016

Is the cost of the most expensive virus ever – My Doom

Of businesses have cyber security accreditations in place

The number of Facebook accounts compromised everyday

Of cyber crime is as a result of a malicious code

On average to contain a malicious insider attack

Was lost by UK businesses to online crime in a year

Of global organisations’ directors

are concerned about the risks of cybersecurity attacks

Of Android devices were vulnerable to exploitation


2014Trojan fraud as the main cyber threat

2015Emergence of Invoice fraud and Business email

compromise fraud; Trojan fraud incurred the largest

proportion of cases.

2016Significant decline in Trojan fraud cases; invoice fraud and

Business email compromise fraud increased significantly.

2017Invoice fraud continues to show the largest number of cases;

upward trend of email scams and vishing fraud

2018Invoice fraud and Business email compromise fraud as the

2 biggest threats

Barclays Fraud trends


Invoice fraud• Invoice fraud is when a fraudster sends an instruction purporting to be from a known or new supplier or customer

advising of a change of or new bank details, which the fraudsters control

• The instruction will be by email, telephone or letter.

To help protect your organisation

• Make all staff aware and always call your supplier or client, using contact details you have on file, to confirm any change in bank details

• Please remember that electronic payments in the UK are made based on sort code and account number only. Any account name given is not routinely checked. This is the same for all UK banks and it is the responsibility of the remitter to ensure the account details being used are correct by conducting independent verification.


Phishing/spear email – what to look for

[email protected]

[email protected]


Phishing/spear email – what to look for


Examples of social engineering

Text messaging scams called SMishing – these occur when you receive a text message that appears to be from your bank and often shows up in the same message feed, asking you to confirm or supply account information. This is especially dangerous since many of us receive genuine text messages from our banks.

Mobile bugs – This year has seen the introduction of mobile malware that has become considerably more sophisticated than what’s been there before. A common theme is the attempt to root the phone in order to provide complete control and a establish a permanent presence on the device.

Supplying details to a fraudster who has phoned you claiming to be from your bank or credit card provider. They advise you that your account has been compromised and that you need to transfer money to a ‘safe’, ‘holding’ or ‘cloud account’ to protect it. They may even know information about your account such as balances or transactions to convince you they’re genuine. This is known as vishing. Caller ID can also be manipulated to trick you that calls are coming from a known number.


The scammer’s toolkitCreate a sense of authorityWe tend to comply with authority rather than follow our conscience.

Create a sense of consequenceWe tend to be loss-averse and will seek to avoid a negative consequence.

Create a sense of urgencyWe make worse decisions under stress and time pressure

Appeal to our vanity or greedWe struggle to resist opening that email attachment which promises to tell us how much our colleagues get paid.


It could happen to anyone Video


CEO impersonation fraud

• CEO fraud is when a fraudster hacks a CEO , senior employee’s, or agents personal or corporate email account and send an email requesting a payment to an account which the fraudster is in control of

• Fake email addresses can also be created which are similar to that of the CEO or senior official, and fraudsters can disguiseemails as being sent by the recognised sender

• They can insert fake emails into existing genuine email trails.


• Be cautious about any unexpected emails which request bank transfers, even if the message appears to have originated from someone within your organisation and is how your business usually operates

• Always check payment requests directly with the member of staff using details held on file to confirm the instruction is genuine.


Cheque overpayment fraud• Fraudsters issue a cheque either unexpectedly, or for services or goods provided at an amount higher than owed,

and then request that the overpayment is refunded to them

• The client is duped into paying the refund on the assumption that the cheque has cleared or will clear, but it bounces leaving the client out of pocket.


• Don’t be fooled by the narrative – fraudsters are entering things like Bacs or CHAPS into these boxes, so at a glance, the payment doesn’t look like a cheque

• Be sure the funds are cleared before you deliver goods or services and never pay any refunds against unclearedfunds

• If in doubt, speak to your relationship team

• To find out how you can customise your Barclays.Net balance summary page to view the ‘cleared/un-cleared’ status of funds, please login to Barclays.Net and view the “Reporting: Cash Statements Guide” under the Help Section.


Passwords – How secure are yours?

1. Top 10 Passwords of 2018*

2. 123456

3. Password

4. 12345678

5. qwerty

6. 12345

7. 123456789

8. letmein

9. 1234567

10. football

11. iloveyou

*Source: fortune.com/2017/12/10/the-25-most-used-hacked-passwords-2017-starwars-freedom/

Passwords and the Internet of Things

Connected devices:

• Security Cameras

• Watches

• Thermostat

• Lights

• Routers

Have you changed the default passwords?

If you haven’t you could be giving hackers the keys to your network!


1. https://howsecureismypassword.net/

Passwords – How secure are yours?


The WIFI scam video


The WIFI scam

1. Man in the middle attack

2. The attacker intercepts the network and watches the transactions between the two parties and steals sensitive information. Consider using a Virtual Private Network when connecting to public Wi-Fi.

DDoS attack

Overwhelming your servers to take your site down and deny service to your site/servers.


Social engineering

Have you ever googled your name, to see how public your personal information is?


Social engineeringSocial engineering is one of the most prolific and effective means of gaining access to secure systems and obtaining sensitive information, yet requires minimal technical knowledge. Your people are your biggest weakness when it comes to cyber security.

“The manipulation of situations and people that result in the targeted individuals divulging confidential information”

CIFAS fraud prevention agency


Data on the go Video


How to avoid social engineering attacks

• Never reveal personal or financial data including usernames, passwords,

PINs, or ID numbers. Remember that a bank or other reputable

organisations will never ask you for this information or to move your money

– whether by email, call or SMS

• Do not assume a caller is genuine because they have some basic

information about your account and don’t trust caller ID – it can be

manipulated to display a genuine looking number

• Do not allow remote access to your computer – Barclays will never ask for

this

• If you receive such a call, hang up and call the Barclays fraud team using

official contact details held on file

• Do not open email attachments from unknown sources

• Do not readily click on links in emails from unknown sources. Instead, roll

your mouse pointer over the link to reveal its true destination, displayed in

the bottom left corner of your screen. Beware if this is different from what is

displayed in the text of the link from the email.


Thank you

If you would like a presentation delivered to your company/organisation, please contact Abdul or Nathan (Contact card located on our stand).

We do also have handouts, feel free to come and collect some!

barclays uk citizenship how we can support you · 2019. 4. 9. · social media privacy settings,...

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