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TRANSITION

SERVICES

Business Integration Support

FCM Management Limited

Paris New York Toronto

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Mergers, Acquisitions and Corporate Restructuring

FCM has extensive experience in facilitating Executive Envisioning sessions to help move an enterprise from its current state.

Highlight business integration priorities, key performance and critical success factors and implementation plans to guide change

Assess:

The current state of the business Where the business should be in 3-5 years The business segments that create a value proposition for change What resources are needed to support value creating activities The business model to guide executives in making critical choices Strategy and tactical issues that will need attention during change

BusinessObjectivesBusiness

Objectives

StructureStructure

TransitionTransition

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Business Integration Support Services

FCM business integration strategy services are focused to support business operations and technology.

Our business integration model begins by defining strategic roles for each of the relevant support functions

Business processes, engagement and IT management

Confirm in-scope vs. out-of-scope activities

– Application maintenance, functional support, helpdesk, etc.

– IT hosting

Define overall governance model

Engagement management;

Interactions between support groups

Metrics definitions, service levels

Deliverables definitions

CorporateManagement

IS Management

Operations (Hosting Provider) Support and Maintenance

Technical User / Functional

Second Level Help Desk

System Support

Application Support

Application Development

Telecom Operations

Hardware Operations

Network Operations Center

First Level Help Desk

• Operations Management• Technical Direction

• Hardware/Operations• Software Decisions

• Hardware Maintenance• Hardware Performance• Hardware Upgrades

• LAN Maintenance/ Development

• Client Relations• Telecom Equipment

• Technical Support• Problem Logging

• Technical Coordination

• Systems Program Maintenance• Systems Program Upgrades• Systems Program Training

• User Support• Problem Resolution• Problem Logging

• IS Budgets• IS Strategy

• Capital Expenditures

• Project Management• Hardware/Software Management

• Development Direction• Human Resource Development

• Application Programs Maintenance• Migration/Upgrades

• Custom Application Software

Development• Package Software

Conversion and Installations

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Our services

FCM Management Limited

Leverage our experience and relationships with the most appropriate program structure, skills, and strategies for transition programs                                         FCM Management Limited helps clients design and manage transition plans, corporate structure, analysis, benefits realization and optimize human capital. We provide program management support for the transition life cycle, and vendor management services during integration phases. Our services support mid market and global organizations with investment consulting and multi-management investments  We provide industry knowledge with specialized expertise in

• Strategy• Transition Management• Revenue Assurance• Crisis Management• Risk Management

 Our services include

• Interim “Contract” Management• Support for on-demand expertise• Coordinate activities, processes, procedures, and documentation• Program Office controlled transition management and provisioning resources for all phases

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Infrastructure Management Services

FCM Infrastructure Management Services

Data Center Hosting Support (mainframe, web farms)

Infrastructure/Security Support

Production Management

Solution Hosting in conjunction with FCM

Delivered through:

Policies and Procedures

Automated system monitoring tools across a wide range of environments

System performance monitoring as well as Event detection

On-site, remote management

Hardware Service Agreements and experience with high availability solutions

Network of Solutions Centers with extensive applications as well as systems expertise

Data center operations (servers, space, AC, power)

Solution hosting (web, applications, database) Network management within Host facility

(LAN/WAN, routers, switches, hubs) Physical equipment for Application operation

(production, development, test)

Data Center Hosting Support

Applying system patches/fixes Performance and sizing Monitoring and maintaining Database Administration Operating system upgrades

Infrastructure/Security Support

Application promote to production Production scheduling Production monitoring SLA mgmt & reporting Contract management

Production Management

Application support integrated Consulting and design services Rapid response team for issues

Solution Hosting

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Planning

Resource management

Risk management

Issue management

Internal training

Quality assurance

Performance monitoring

Subcontractor management

Evolving policy requirements

Knowledge management

Stakeholder management

Control

Proposal management

Contractmanagement

Facilities and administration

Project office

Project Office Management

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FCM Management Limited