basic thinking tool for e-services planning

BASIC THINKING TOOL ON DOING E-SERVICES PLANNING AND ARCHITECTURE

Contents

Part 1: Introduction ................................................................................................................................ 7

1.1 Executive Summary ...................................................................................................................... 7

1.2 Background ................................................................................................................................... 7

1.3 Purpose ......................................................................................................................................... 7

1.4 Methodology ................................................................................................................................ 7

1.5 Framework Reference .................................................................................................................. 7

Part 2: Enterprise Architecture Baseline ................................................................................................ 9

2.1 Purpose ......................................................................................................................................... 9

2.1.1 Mandate ................................................................................................................................ 9

2.1.2 Mission .................................................................................................................................. 9

2.1.3 Vision ..................................................................................................................................... 9

2.2 Outcomes ..................................................................................................................................... 9

2.2.1 Goals ...................................................................................................................................... 9

2.2.2 Objectives .............................................................................................................................. 9

2.2.3 Products/Services .................................................................................................................. 9

2.3 Programs ...................................................................................................................................... 9

2.3.1 Key Result Areas .................................................................................................................... 9

2.3.2 Critical Success Factors .......................................................................................................... 9

2.3.3 Key Performance Indicators .................................................................................................. 9

2.3.4 Services ................................................................................................................................ 10

2.3.5 Projects ................................................................................................................................ 10

2.3.6 Funds ................................................................................................................................... 10

2.3.6 Fund Requirement ............................................................................................................... 10

2.3.7 Funds Source ....................................................................................................................... 10

2.4 Functions .................................................................................................................................... 11

2.4.1 Core Functions ..................................................................................................................... 11

2.4.2 Non-Core Functions ............................................................................................................. 11

2.4.3 Tasks .................................................................................................................................... 11

2.4.4 Controls ............................................................................................................................... 11

2.4.5 Deliverables ......................................................................................................................... 11

2.5 Stakeholders ............................................................................................................................... 12

2.5.1 Internal Stakeholders .......................................................................................................... 12

2.5.2 External Stakeholders .......................................................................................................... 12

2.6 Organization ............................................................................................................................... 13

2.6.1 Business Unit ....................................................................................................................... 13

2.6.2 Location ............................................................................................................................... 13

2.6.3 Linkages –Government Entities, Regulators, Cooperation, etc. ......................................... 13

2.7 Process Model ............................................................................................................................ 14

2.7.1 Business Unit ....................................................................................................................... 14

2.7.2 Tasks and Activities .............................................................................................................. 14

2.7.3 Process Controls .................................................................................................................. 14

2.7.4 Input & Output .................................................................................................................... 14

2.7.5 Process Deliverables ............................................................................................................ 14

2.8 Data Model ................................................................................................................................. 15

2.8.1 Information and Data .......................................................................................................... 15

2.8.2 Data Relationship ................................................................................................................ 15

2.8.3 Data Interoperability ........................................................................................................... 15

2.9 Application Model ...................................................................................................................... 16

2.9.1 Application Systems ............................................................................................................ 16

2.9.2 Application Functionality ..................................................................................................... 16

2.9.3 Application Input and Output Source and Consumer ......................................................... 16

2.9.4 Application Input and Output Requirement ....................................................................... 16

2.9.2 Application Procedures Validation & Verification ............................................................... 16

2.10 Security Model.......................................................................................................................... 17

2.10.1 Risks to Mitigate ................................................................................................................ 17

2.10.2 Standards & Policies .......................................................................................................... 17

2.10.3 Security Services ................................................................................................................ 17

Technology Model ............................................................................................................................ 18

IT Governance & Management ........................................................................................................ 19

Control Objectives ............................................................................................................................ 19

Roles & Responsibilities .................................................................................................................... 19

Functional Flow Chart ....................................................................................................................... 19

Part 3: Enterprise Architecture Gaps .................................................................................................... 20

3.1 Performance Metrics .................................................................................................................. 20

Process Reference Model ............................................................................................................. 20

Service Reference Model .............................................................................................................. 20

Data Reference Model .................................................................................................................. 20

Application Reference Model ....................................................................................................... 20

Technology Reference Model ....................................................................................................... 20

Security Reference Model ............................................................................................................ 21

Governance Reference Model ...................................................................................................... 21

3.2 Capability Maturity Model ......................................................................................................... 21

Process Maturity Model ............................................................................................................... 21

Service Maturity Model ................................................................................................................ 21

Data Maturity Model .................................................................................................................... 21

Application Maturity Model ......................................................................................................... 22

Technology Maturity Model ......................................................................................................... 22

Security Maturity Model .............................................................................................................. 22

Governance Maturity Model ........................................................................................................ 22

Part 4: Enterprise Architecture Change Requirements ........................................................................ 23

4.1 Performance Reference Model .................................................................................................. 23

4.2 Process Reference Model ........................................................................................................... 23

4.3 Service Reference Model ............................................................................................................ 23

4.4 Data Reference Model ................................................................................................................ 23

4.5 Application Reference Model ..................................................................................................... 23

4.6 Technology Reference Model ..................................................................................................... 23

4.7 Security Reference Model .......................................................................................................... 23

4.8 Governance Reference Model .................................................................................................... 23

Part 5: E-Services Strategic Roadmap .................................................................................................. 24

5.1 Vision .......................................................................................................................................... 24

5.2 Goals ........................................................................................................................................... 24

5.3 Change Requirements ................................................................................................................ 24

5.4 Key Performance Indicators ....................................................................................................... 24

5.5 Solutions ..................................................................................................................................... 24

5.6 Action and Schedules ................................................................................................................. 24

5.6 Investment and Costs ................................................................................................................. 24

Part 1: Introduction

1.1 Executive Summary

1.2 Background

The background describes the business context to compel the need for enterprise architecture

documentation. It provides the situation that call for an enterprise blueprint that provides the

framework for the integrative alignment of the enterprise’s model of performance, business, service,

data, information, infrastructure, security and governance in the planning, design, implementation,

evaluation and continual improvement of ICT solution and services.

1.3 Purpose

The purpose defines the end states to be achieved in the development of enterprise architecture. It

outlines the expected outcomes for the stakeholders, and contribution to the improvement of the

enterprise’s performance scorecard. It lists the essential products of enterprise architecture that are

usable to planning, design, development, evaluation and continual improvement of services that create

value through the use of information and communications technology.

1.4 Methodology

Methodology describes the approach on how to initiate, plan, implement and close the

development of the enterprise architecture. It identify the organization, processes, data gathering,

analytical tools to properly elicit, elaborate, draw, analyze and agree the components that compose the

understanding and implementation of the enterprise architecture.

1.5 Framework Reference

Framework reference is agreed guidance on how to structurally and logically establish the

requirements and components of the enterprise architecture. It provides reference of the structured

components to baseline, and the standards to benchmark the gaps and requirements. Commonly used

frameworks to understand the enterprise architecture are Zachman Enterprise Architecture, The Open

Group Architecture Framework and the Federal Enterprise Architecture. To establish gaps and

requirement the framework references come from capability maturity models, industry performance

standards and business performance metrics.

Part 2: Enterprise Architecture Baseline

2.1 Purpose

2.1.1 Mandate

2.1.2 Mission

2.1.3 Vision

2.2 Outcomes

2.2.1 Goals

2.2.2 Objectives

2.2.3 Products/Services

2.3 Programs

2.3.1 Key Result Areas

Program Name Program Key Result Areas

2.3.2 Critical Success Factors

Program Key Result Areas Program Critical Success Factors

2.3.3 Key Performance Indicators

Program Critical Success Factors Program Key Performance Indicators

2.3.4 Services

Program Key Performance Indicators Supporting Services

2.3.5 Projects

Program Key Performance Indicators Project Name

2.3.6 Funds

Program Name Budget Requirement

2.3.6 Fund Requirement

Program Name Total Amount of Funds

2.3.7 Funds Source

Program Name Source of Funds

2.4 Functions

2.4.1 Core Functions

Core Function Official Name Organizational Outcome

2.4.2 Non-Core Functions

Non-Core Function Official Name Organizational Outcome

2.4.3 Tasks

Function Name List of Tasks Tasks Associated Activities

2.4.4 Controls

Function Name Tasks Controls

2.4.5 Deliverables

Function Name Tasks Deliverables (Product/Services)

2.5 Stakeholders

Interest in terms of input-process-output

2.5.1 Internal Stakeholders

Business Unit Business Unit Location Input-Process-Output

2.5.2 External Stakeholders

Name of Organization/Sector Location Input-Process-Output

2.6 Organization

2.6.1 Business Unit

Make a list of all the business units implementing and managing the functions and results

requirement of the agency.

Name of Business Units Organizational Role Organizational Responsibilities

2.6.2 Location

Business Units Number of Sites Administrative Distribution

2.6.3 Linkages –Government Entities, Regulators, Cooperation, etc.

Name of Business Units Roles & Responsibilities Dependency

2.7 Process Model

2.7.1 Business Unit

Name of Business Unit Roles & Responsibilities Process Name

2.7.2 Tasks and Activities

Name of Business Unit Process Name Tasks & Activities

2.7.3 Process Controls

Process Name Tasks & Activities Controls

2.7.4 Input & Output

Process Name Input Requirement Output Requirement

2.7.5 Process Deliverables

Process Name Information Service

2.8 Data Model

2.8.1 Information and Data

Process Name List of Information List of Data Element (Conceptual)

2.8.2 Data Relationship

Process Name List of Data Tables Data Relationship

2.8.3 Data Interoperability

Process Name List of Data Tables Interoperability Domain

2.9 Application Model

2.9.1 Application Systems

Name Process Application System Usage Scenario

2.9.2 Application Functionality

Application Functional Requirements Non-Functional Requirements

2.9.3 Application Input and Output Source and Consumer

Application Input Source Output Consumer

2.9.4 Application Input and Output Requirement

Application Input Requirement Output Requirement

2.9.2 Application Procedures Validation & Verification

Application Policy & Standard Reference Business Rules

2.10 Security Model

2.10.1 Risks to Mitigate

Security Domain Risks to Mitigate

Physical Security

Users Security

Application Security

Systems Security

Data Security

Network Security

Security Administration

Social Engineering and Human Factors

2.10.2 Standards & Policies

Security Domain Security Standards & Policies

2.10.3 Security Services

Security Domains Security Services

Technology Model

• Network Architecture (access, distribution and core)

• Database System (storage, data management, development platform)

• Application Platform (framework, design reference, development methodology)

• Security (Standards & Policies, Methodology, Software and Hardware)

• Other Services (Unified Communication, CMS, File Sharing)

• Reference Standards (Business Process Management, Record Management, Security

Management, Network Management, Application Methodology, Data Management,

Project Management, IT Service Management, Quality Assurance Standard, Software

Testing Standard, Sourcing Strategy Standard)

IT Governance & Management

Control Objectives

Roles & Responsibilities

Functional Flow Chart

Part 3: Enterprise Architecture Gaps

3.1 Performance Metrics

Process Reference Model

Goals Question Metrics

Service Reference Model


Data Reference Model


Application Reference Model


Technology Reference Model


Security Reference Model


Governance Reference Model


3.2 Capability Maturity Model

Process Maturity Model

Level 1 Level 2 Level 3 Level 4

Service Maturity Model


Data Maturity Model


Application Maturity Model


Technology Maturity Model


Security Maturity Model


Governance Maturity Model


Part 4: Enterprise Architecture Change Requirements

4.1 Performance Reference Model

4.2 Process Reference Model

4.3 Service Reference Model

4.4 Data Reference Model

4.5 Application Reference Model

4.6 Technology Reference Model

4.7 Security Reference Model

4.8 Governance Reference Model

Part 5: E-Services Strategic Roadmap

5.1 Vision

5.2 Goals

5.3 Change Requirements

5.4 Key Performance Indicators

5.5 Solutions

5.6 Action and Schedules

5.6 Investment and Costs