bci north midlands regional forum meeting
TRANSCRIPT
BCI North Midlands regional forum Meeting (12/03/2015)At Nottingham Queens Medical Centre
Derby Road, NG7 2UH
Welcome, Housekeeping & Introductions
Contents
• Business continuity awareness week (BCAW)• Horizon scan 2015 launched• New awards website• BCI World • Inspiring the future – schools engagement• Questions
BCAW
• 16th – 20th March• Theme - Testing and exercising business continuity
plans• Posters• Webinars• BC24 simulation is free for the week• Guide on ‘how to plan an exercise’
Horizon scan 2015 launched
• Published in partnership with BSI• 760 organisations in 72 countries participated• Free to download from BCI website• Summary presentation available
http://www.slideshare.net/TheBCEye/horizon-scan-2015-results-45182155
BCI Awards
• New website this year (www.bci-awards.com)• 9 categories of award• Regional award winners are entered into global
awards in November• European award entries close on 4th April• European awards held in Brussels on 4th June• Global awards held in London on 10th November
BCI World
• New venue this year – Hilton London Metropole Hotel
• Revised date of 10th and 11th November• Theme – How to rise to the resilience challenge• Last opportunity to present – deadline
tomorrow!
Inspiring the future – schools engagement
• Partnership announced in early February• Covers all schools in UK• Inspiring the Future: securely connecting thousands of teachers with
volunteers from the world of work; committing an hour a year to speak about their job
• More information http://www.inspiringthefuture.org/ • To register
https://inspiringthefuture.secure.force.com/ITF/ITFSiteRegister?Independant
Questions?
BCI North Midlands Forum News
Sue Martin
Gareth JonesCrisis Management & Business
Continuity Professional
Exercises – Planning, Implementing and evaluating
Tea & Coffee Break
(20 minutes)
Patrick Roberts – Cambridge Risk Solutions Ltd
Reflections on my first 200 business continuity exercises
Reflections On My First 200* Business Continuity Exercises
*All figures are approximate
Patrick Roberts
Cambridge Risk Solutions Ltd
[email protected] © 2015 Cambridge Risk Solutions. All rights reserved.
What is the purpose of the exercise?
• Development / assessment / audit / validation of training?
• Quality / completeness of plan?
• Awareness of plan contents?
• Individual skills?
• Ability of team?
Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Who is the exercise being run for?
Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Types of training and exercises
£
Time
Presentations
Desktop Exercises
Walk Throughs
Command Exercises
Simulation Exercises
General Awareness
Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Choosing a scenario
• Take note of risks but need to focus on the issues you want the team to manage
• Bigger is not necessarily better
• Intermittent problems and ‘Rising Tides’ are (usually) more complex
• Time of day, day of the week and date are all important
Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Exercise Mountain Lion
Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Debriefing exercises • What went well - why?
– Sharing information
– Identifying issues
• What went wrong - why?– Generating independent options
• What can be done better - how?– Split into sub-groups to generate options
• Who is responsible for changes – when?Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Evaluating options
Dictionary ‘A’• 1995 Edition• 10 000 entries• Perfect condition
$24
Dictionary ‘B’• 1995 Edition• 20 000 entries• Slightly battered
$20
Source: Hsee (1996)
$19 $27
Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Barriers to learning
• Outcomes are commonly delayed and not easily attributed to a particular action
• Variability in the environment degrades the reliability of the feedback , especially where outcomes of low probability are involved
• Most important decisions are unique and therefore provide little opportunity for learning
• There is often no information about what the outcome would have been if another decision had been taken
Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Source: Einhorn and Hogarth (1978)
Evaluating training and exercises
• Reaction
• Learning
• Behaviour
• Results
• Return on Investment
Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Example of assessing learning
• 90 Doctors surveyed at the Royal Free Hospital, London: only 4 knew where to report to in the event of a Major Incident
• 1-page summary of MI Plan distributed to all Doctors
• Survey was repeated and 70 Doctors now knew where to report to
• How would you assess behaviour?Source: Carr (2006)
Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Any questions?
Copyright © 2015 Cambridge Risk Solutions. All rights reserved.
Business Continuity Clinic
Feedback forms
Wrap up and close