be a spoc but dont be a spof
TRANSCRIPT
Be a SPOC,but dont be a SPOF
Seth McBeanSchool Aide | FLAGS High SchoolNYC DIIT SPOC Election Day Mini-Summit – 2014/11/04
(Ways to avoid being a Single Point Of Failure)
Be indispensable, but don’t be a tool
Be indispensable, but don’t be a tool
Answer this to yourself:
Why do we need YOU when we have a HelpDesk?
Be indispensable, but don’t be a tool
Tools inevitably become obsolete and are always replaced with better, sharper tools
Be indispensable, but don’t be a tool
Your value as a School Tech is never just about your tech work
Find ways to add value other than running around with cables and disks
Be indispensable, but don’t be a tool
While the HelpDesk is great, it cannot
INTEGRATE
Build systems, not images
Build systems, not images
Your role is to
INTEGRATE
Build systems, not images
NERDVANA:
To have a system that responds even when you are not there
A few words about admin rights...
Admin rights mean granting to users a very God-like capability that inevitably will be used
to transform any workstation into a very special
Snowflake
A few words about admin rights...
It’s not about power, it’s responsibilityWho rebuilds it when it blows up?
What’s the cost of downtime?
A few words about admin rights...
And just like Uncle Ben,a snowflake station is unique, irreplaceable...
and will make you cry when it dies
Build systems, not images
Dont become the sole supporter of snowflakes
Use a software delivery system to fill in the gaps and keep systems uniform and updated
Ex: WSUS, Chocolatey, Munki, AutoPKG, apt-get, PDQ, homebrew, ChromeOS
Build systems, not images
Repeat after me:“The DIIT supported images are
good enough!!”
There are bigger wins than perfecting software images
Get IT out of your head
Get IT out of your head
Show them *AND* tell them
Document how you do EVERYTHING“Here’s how I do it, now you can too!”
Get IT out of your head
Build a shareable Knowledgebase
Evernote Web Clipper is AMAZING for this!
Get IT out of your head
Evernote Web Clipper
My personal, searchable, *shareable*
IT Knowledgebase
Get IT out of your head
Get good at giving directions
Test to failure but don't fail to test
What happens when you’re not around?Use time off to test if your system’s on track
➢ If they’d notice when you're out, you're off track
Test to failure but don't fail to test
Be innovative in TESTBe supportive in PRODUCTION
Build your own "smoke lab" for testing
Become a Director of Focus
Become a Director of Focus
Don't lock them down, build the user’s focus with every device
Tailor the system to fit users instead of forcing users into the system
Become a Director of Focus
If all you build is a better mousetrap, then all you'll hear is squeaking
Busy ≠ productive
Busy ≠ productive
A few words from another Seth...
“I have no doubt the people in this room
are going to succeed, the question is, are
you going to matter?”
Keep in touch
Google+: http://google.com/+SethMcBeanLinkedIn: http://www.linkedin.
com/SethMcBean
Email:[email protected]