being a strategic partner hawkeye astd final
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TRANSCRIPT
Being a Strategic PartnerHawkeye ASTD Program; February 8, 2013
Being a Strategic Partner
Objectives
Stimulate thinkingFacilitate discussion
Share ideas, resources
Being a Strategic Partner
Agenda
What?Who?Why? How?
Being a Strategic Partner
Introductions
NameOrganization
What’s a strategic partner?
What does it mean to be strategic?
Percentage of Market Value Related to…
1. Brookings Institution analysis of S&P500 ; 2. Kaplan & Norton
38%
38% 20%
62%Intangible Assets
19821 19921 20022
Tangible Assets
62%
80%
Strategic Learning & Development
Innovation, Customer Satisfaction
ROAROEROIROS
Revenue, Sales, and Market Share Growth
Engagement, Quality, Operational Performance
Strategic Learning & Development
“Moving the needle” on measures of success• External (Mission Based) Impact: – Increase readiness for college and career– Improve earning potential with certifications– Drive awareness of insights that unlock
potential
• Culture (Learning and Growth)• Operational Excellence (Business Process)• Customers (Customer)• Financial (Financial)
Strategic Learning & Development
Focused on “superordinate” goals
Knowledge and Skills
Behaviors
Motivation
WorkforceRequirements
WorkforceCapabilities
Vision
Strategies
StrategicPriorities
Values
Leadership & Empowerment
Excellence & Management
Innovation & Improvement
Collaboration & Inclusion
Talent & Development
Foundation & Expertise CO
RE C
OM
PETEN
CIE
S
ACT’s Strategic Competencies
What does it mean to partner? With
whom?
Who is responsible for
learning and development?
Ed Schein’s 3 Consultant Roles
• Expert: delegated authority to plan and implement initiatives; manager(s) and others play an inactive role
• Pair-of-hands: applies specialized knowledge to implement action plans defined by the manager(s)
• Collaborative: shared responsibility for planning and implementation
Mary Broad’s Transfer of TrainingBefore During After
Manager 1 8 3
Learner 7 5 6
Trainer 2 4 9
Who else is responsible for
learning and development?
Who Else may have responsibility?
• Senior leaders
• Subject matter experts
• Internal and/or external customers
• Coaches or mentors (internal, external)
• Other internal partners (IT, Communications)
• Other external partners (materials, delivery)
• Communities of Practice (Hawkeye ASTD)
Why is it important to be a strategic partner?
Trends
• Learning technology advancements• Ubiquity of mobile devices • Increased focus on social learning• Culture of connectivity• Economic uncertainty• Demographic shifts• Globalization
Implications
• Being proactive business partners– Bringing others together (e.g., Business
Units, HR, IT) to address needs– Critical to understand the business, its
strategies, and how to align to goals
• Demonstrating value and impact– CEOs care about impact more than ROI
• Helping organizations retain knowledge
Implications
• Being facilitators of learning rather than just deliverers of training– Build an environment and communities
that support learning, not single learning events
• Understanding and using technology– Leverage to guide and supplement learning– Learning is at the core; technology enabler
How do we become (better) strategic
partners?
2004 ASTD Competency Model
Learning StrategistBusiness PartnerProject ManagerProfessional Specialist
2013 ASTD Competency Model
© 2013 by The American Society for Training & Development (ASTD). All Rights Reserved. For use by permission only
Areas of ExpertiseOriginal name New name and extent of updates
Designing Learning Instructional Design - substantial updates
Delivering Training Training Delivery - substantial updatesHuman Performance Improvement Performance Improvement - minorFacilitating Organizational Change Change Management - minorManaging the Learning Function Managing Learning Programs - minorManaging Organizational Knowledge Knowledge Management - substantialCareer Planning & Talent Management Integrated Talent Management -
minorCoaching Coaching - minorMeasuring and Evaluating Evaluating Learning Impact -
substantial
Learning Technologies - new area
Anthem Video
How will we improve ourselves, our teams,
our organizations, and our Hawkeye ASTD Chapter?
www.astd.org/cplp
www.astd.org/careernavigator
http://www.astd.org/Certification/Competency-Model/job-aids
Consider partnering with ACT on field testing the new teamwork
assessment
All-Chapter program on March 8 at Rockwell Collins in Cedar Rapids 9-11
AM
April 9 program on ROI for Training 7:30-9 AM
Professional Development Events: CPLP Study Groups,
PD Days
Spread the word about Hawkeye ASTD’s Job Board;
currently four positions posted, including ACT’s job opening: L&D Partner
If you are a guest interested in joining Hawkeye ASTD, during the next week you can apply your guest fee toward
your membership.
Thanks for participating today!