ben n. hasnai vp it infrastructure and operationsnoufexpo.com.kw/egov2/img/agility/agility... ·...
TRANSCRIPT
Agility Logistics – Datacenter Trends in Enterprises
Ben N. Hasnai VP IT Infrastructure and Operations
Head office
Revenue
Market position
Lines of business
Operations
Employees
Ownership
Kuwait
Over US$5 billion
Global top 10 logistics providerLeading position in emerging markets
Core freight forwarding platformSpecialized capabilities in Project Logistics, Fairs and Events, Chemicals
100+ countries500+ officesStrong representation in key emerging markets
25,000+
Publicly traded in Kuwait and Dubai
Agility Business Globally
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Global Business: 500+ locations in over 100 countries
Irvine, CAAgility Americas
HoustonProject Logistics
BaselAgility Europe
DubaiAgility MiddleEast & Africa
SingaporeAgility Asia PacificFairs & EventsChemicals
Geographic HeadquartersSpecialized HeadquartersOwned OfficesStrategic Partners
Baar, ZugGIL Global
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Kuwait Head-Office
Kuwait
Logistics SolutionsAgility manages in excess of 1.6 million square meters of warehousing in keylocations across the globe. Strategically located in all major business centers andoffering various temperature environments, Agility’s network of warehouses aresupported by state of the art technology and a range of value added services.
From pre-production all the way to returns‒ Collection Services:
‒ E-Booking portal‒ Satellite location
management‒ Order fulfilment ‒ Due date control ‒ Buyers consolidation‒ Multi country
consolidation‒ Bar coding / RFID‒ Garment on hangers ‒ Franchise models
‒ Air / Ocean Forwarding:‒ Equipment
Optimization‒ Transportation
Optimization‒ Customs Brokerage‒ Inventory
Management (VMI)
‒ Shared Warehousing‒ Dedicated
Warehousing ‒ Bonded Facilities‒ Pick & pack / bundling
/ split case picking‒ Value Added
Services:‒ Kitting & Assembly‒ Quality checking ‒ Labelling‒ Scanning‒ Localization ‒ Postponement ‒ Invoice printing ‒ Other dedicated VAS
‒ Distribution Center:‒ FTL‒ LTL‒ Factory to DC‒ DC to store ‒ Product launches‒ Cross Dock‒ Courier / Parcel
‒ Distribution‒ Management
services:‒ Carrier Selection ‒ Carrier Management‒ Network Optimization‒ Call centre service‒ Control Towers
(LLP/4/PL)
‒ Inspection Services and Testing
‒ Returns Management:‒ Re-Working‒ Re-Packing‒ Re-Labelling
‒ Repair Management‒ Waste disposal and
Recycling services
End-to-End Technology Solutions
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How we deliver to our Customers
Listen to understand the challenges
Analyze, Identify opportunities Develop a concept, design the solutionSelect all resourcesFollow through until the job is doneMeasure performance and improve
Use optimization and simulation tools throughout
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Introduction
A bit of history… acquisitions and natural growth, essentially two options: Option 1: Outsource (hosting services) Option 2: Build, operate and maintain
Enterprise Datacenters: Approach taken
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The basics: Datacenter classification
8Source: Uptime Institute LLC.
Tier 1 Tier 2 Tier 3 Tier 4
Building Type Tenant Tenant Stand-Alone Stand-Alone
Staffing None 1 shift 1 + Shifts 24x7x365
Components Need only (N) N+1 N+1 2 (N+1)
Delivery Paths One only One Only One activeOne passive Two active
Single points of failure Yes Yes Some No
Uninterruptable Cooling No No Maybe Yes
ConcurrentlyMaintainable No Components only Yes Yes
Projected Availability/Downtime
per Year
‒ 99.671%‒ 28.8hours
‒ 99.749%‒ 22.0 hours
‒ 99.982%‒ 1.6hours
‒ 99.995%‒ 0.4 hours
Uptime – DC Classification
9Source: Uptime Institute LLC.
Example Datacenter Requirements
Key requirements for Datacenter Design
• Land• Ability to expand DC space vertically up to 3 floors• Building with international standards in mind
Location
• Multiple exchange points crucial for customers in terms of minimizing disruption, and offering redundancy
• Existence of multiple exchange points for international connectivity
Connectivity
• Currently multiple substations available, and additional growth incorporated in the design required for future expansionPower
Tier 3 Datacenter – Other RequirementsA dedicated Multi-story Tier 3+ Datacenter facility in Kuwait. Facility will compose of multiple active power and cooling distribution paths. The Power, UPS, A/C, Network and Storage with redundant components and infrastructure. Data center will be concurrently maintainable, providing 99.98% availability.
Power The facility should be equipped with
sufficient power feed per square foot that will host high density standard equipment
Extension Datacenter will be provisioned with redundant power grids with provisions for 16 Amps and 32 Amps single phase and three phase sockets
Generators To protect the Datacenter from Power
outages the Datacenter will be protected with 2 generators with capacity to support active/real time fuel load options.
The generators will have the required capacity to support the Datacenter in full-load.
UPS Datacenter will be provisioned with
redundant multiple UPS’s to provide uninterruptable power to support the equipment deployed for 15 mins.
Redundant UPS Capacity to support DC operations.
Fire Prevention System Datacenter will be deployed with fire
detection and suppression system All walls and exit doors will be fireproof DC to be certified by Fire Department
Datacenter Walls External (Walls exposing to the Natural
Environment) will be with Bricks or Stone with insulation internally for protection from external environmental conditions.
Internal walls (Walls not exposed to the Natural Environment) will be consisting of double glass panels vacuumed in-between to protect internal Datacenter cold-air from leaking
Constructed walls will be insulated to protect Datacenter temperature from external environment
Flooring Datacenter Floor will be built with a
raised floor with industry standard height with tiles for full floor and support for sufficient floor loading.
Raised floor will provide cooling facilities to allow the air to circulate, if this is the cooling approach.
The Datacenter will cater for partitioned facilities, to Host Standard Equipment and High Density Equipment
Space The Area built will have provisions for
Caged /private suite facilities. Staffing Certified and skilled resources 24x7x365 Operations Monitoring tools and capabilities
Air Conditioning • Datacenter will be provisioned with
redundant A/C to provide cooling for the Datacenter Equipment.
• Datacenter temperature will be maintained between 18 and 20 degrees Celsius
• The datacenter design will be based on the Hot/Cold Aisle approach, or other best practice.
• Racks are aligned front to front and cold air is delivered using the raised floor as a cold air handling space (plenum).
• Sufficient ceiling height needs to be accommodated to allow for cabling over the top for proper air circulation.
Monitoring• Datacenter Facility will be equipped with
CCTV systems to monitor the Datacenter for external access
• CCTV feeds will be IP-based and recorded outside the datacenter
Security/Access Control • Datacenter Access will be with biometric
access system to protect unauthorized access to the datacenter
• Automated log-entry will be stored in a central location, and access permission will be granted based on the policies applied.
Our challenges.. … and we address it. Drive Business Growth and Demand to
serve customers Strong understanding of business operations
and provide proactive and cost effective solutions
Fast-changing cost structures, escalating labor and property prices and cost competitive
Creativity in finding effective solutions and providing clear ROI structures
Elasticity and Capacity constraints Leverage existing investments in capacity,
strong vendor partnership to scale as needed, and track record of “building to suit”
Challenges of managing a diverse set of suppliers
Strong supplier relationships, project management capabilities, and systems and technology support
Security considerations, Privacy, Compliance and Retention
A safety-oriented approach, and ability to respond quickly to external eventsto minimize disruptions
Connectivity challenges related to Infrastructure
Can-do attitude to think out of the box, flexibility in tailoring solutions to individual customer needs
Business Demands in Enterprise IT
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Our strategy for evolving the datacenter…
Active-Active (DR) Solution – with multiple datacenters connected Continuous focus on energy efficiencies, higher power densities and liquid
cooling. Server/Network/Storage Virtualization to provision services
Leverage on the Economies of Scale
Converged infrastructure Support for Cloud Technology – secure and resilient
Improve Productivity, Innovation and Availability Globally certified quality to highest international standards
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Trends that Agility IT Department follows…
Increasing productivity through technology and improving efficiency and business processes / project management (ex. Mobility)
Increase security, lowering costs, improving applications to match business processes (ex. Security)
Continuous demand for Datacenter Storage / Space, due to general growth and further usage/consolidation and data analysis (ex. Big Data)
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A significant need to reduce operational cost and capital expenditure in the data center and opex budgets with challenging shortage of suitably skilled staff
IT Department are investing in cloud architectures, but still a long way to go.
Demand for managed and Infrastructure-as-a-Service (IaaS) will first pick-up then Service Services Oriented Datacenter / Cloud Solutions
Security, Mobility and Big Data are the top three technologies to watch.
