benchmarking in european service of public transport
DESCRIPTION
Benchmarking in European Service of public Transport. BEST Survey 2009 Vienna – Inner City Based on 646 interviews. About the survey How to read the graphs Results Best performing city/region per index Results per index and city/region in 2009, 2008 and 2007 - PowerPoint PPT PresentationTRANSCRIPT
BEST Survey 2009Vienna – Inner CityBased on 646 interviews
Benchmarking in European Service of public Transport
BEST 2009
BEST City report 20092
Content
1) About the survey
2) How to read the graphs
3) Results Best performing city/region per index
Results per index and city/region in 2009, 2008 and 2007
Quality indicators impact on overall citizen satisfaction 2009
Overall citizen satisfaction 2005 – 2009
Satisfaction per city/region 2005 – 2009 with:
Traffic supply
Reliability
Information
Staff behaviour
Security and safety
Comfort
Perception of social image 2005 - 2009
Perception of value for money 2005 - 2009
Citizens stated loyalty to public transport from 2005 to 2009
4) Background information Gender Age Life situation PT travel frequency
BEST 2009
BEST City report 20093
About the survey
The following cities participated in the BEST 2009 survey:
Stockholm
Oslo
Helsinki (with additional questions)
Copenhagen
Vienna (with additional question)
Geneva
For all cities 1000 residents in defined areas have been interviewed. An additional 300 interviews where conducted in Helsinki in 2009. All interviews have been done by telephone.
The fieldwork for BEST Survey 2009 was conducted between March 2nd and March 15th 2009.
Results from the survey have been weighted with respect to sex and age to match the profile in each area.
The questionnaire used in the survey is an updated version of the 2008questionnaire. Since 2008, two new questions have been added (‘If the use of private cars in _________________ (city/region) became more expensive due to increase in toll fares or other taxes, and the extra income was used to improve public transport, would you consider this to be a: _____ ‘ and ‘We would like you to think of the travels you regularly perform in _________________ (city/region). Which modes of transport do you normally use on these travels?’
BEST 2009
BEST City report 20094
Eight dimensions believed to affect satisfaction included in the survey
Background variables: Travel frequency by public transport
PT modes most often used (NEW 2007)
Main occupation
Loyalty
8. Value for money
7. Social image
Satisfaction
1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort
Sex
Age
Post code (geography)
Ridership
BEST 2009
BEST City report 20095
Response rates
Calculation of response rate Response rate:
Response rate = 100 x Number of completes(1000) = %
Total valid sample* *Total sample minus invalid
numbers such as number not in use/not in target group
YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009
Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37%
Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40%
Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30%
Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28%
Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62%
Vienna 39 % 57 % 58 % 61 % 58 % 58 % 54 % 46 % 43%
BEST 2009
BEST City report 20096
Mobile interviews and sampling Sampling procedures varies from country to country.
In Norway, Denmark and Finland samples are drawn from databases covering both mobile and fixed line telephones.
In Sweden, Austria and Switzerland samples are drawn from fixed line telephones.
By mistake information was provided last year that the Swedish sample covered both mobile and fixed lines. The Swedish sample has been drawn from a database covering fixed lines for all years from 2007. Wheter mobile sample was included before 2007 has not been determined.
In all instances it is estimated that approximatelly 85-95% of the adult population in all included countries can be reached by telephone.
The primary sampling unit varies across countries (see table on right hand side).
The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.
There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.
From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.
City% mobile
interviews 2008% mobile
interviews 2009
Stockholm 2,5%* 2,3%*
Oslo 40% 39%
Helsinki 82% 96%
Copenhagen 25% 35%
Vienna 7% 9%
Geneva 0% 0%
* If mobile callback requested by respondent only
CitySample base and primary sampling unit
% mobile in sample 2009
StockholmFixed line sample, household primary sampling unit
0%
OsloFixed line and mobile sample, phone number primary sampling unit
40%
HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers
89%
CopenhagenFixed line and mobile sample, phone number primary sampling unit
21%
ViennaFixed line sample, household primary sampling unit
0%
GenevaFixed line sample, household primary sampling unit
0%
BEST 2009
BEST City report 20097
How to read the graphs
Time series
4449 47
51
58 58
0
20
40
60
80
100
2001 2002 2003 2004 2005 2006
CITIZEN SATISFACTION
<TOTAL BASE: NNN>
The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.
Respondents with a neutral position are not displayed in the graphs.
The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.
BEST 2006
10 Citizens Satisfaction Survey 2006
BEST Survey 2007Citizen satisfaction
80
79
76
73
67
66
58
-5
-3
-3
-6
-10
-10
-11
Vienna
Helsinki
Prague
Berlin
Stockholm
Oslo
Copenhagen
Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>
5852585658
4751585866
6764666567
..637373
..80.76
8078768179
7875757480
20032004200520062007
Development per index in the different cities are also shown as time lines.
All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.
Results 2009Vienna – Inner City
BEST 2009
BEST City report 20099
Vienna Inner City Comparison - All indices 2009
CITIZEN SATISFACTION
TRAFFIC SUPPLY
RELIABILITY
INFORMATION
STAFF BEHAVIOUR
SECURITY AND SAFETY
COMFORT
SOCIAL IMAGE
VALUE FOR MONEY
LOYALTY
-10
-11
-8
-13
-12
-10
-13
-4
-30
-7
63
71
70
65
57
71
61
87
42
67
Partially/Fully agree Hardly/Don't agree at all
2009 2008 2007 2006 2005
63 74 83
71 65 75
70 58 73
65 58 69
57 51 72
71 77 88
61 59 69
87 81 87
42 39 58
67 76 84
Vienna – Inner City 2009
Quality dimensions
BEST 2009
BEST City report 200911
Vienna Inner City Traffic supply
TRAFFIC SUPPLY
PT is good for school_work trips
PT is good for leisure trips
PT is good for trips in the city centre
PT is good for trips outside the city centre
Nearest stop is close to where I live
Travel time on PT is reasonable
Waiting time is short at transfers
I am satisfied with the number of departures
-11
-6
-18
-5
-10
-8
-11
-17
-15
71
84
64
84
69
79
69
57
63
Partially/Fully agree Hardly/Don't agree at all
2009 2008 2007 2006 2005
71 65 75
84 76 83
64 51 68
84 81 89
69 52 63
79 86 91
69 70 80
57 50 60
63 53 68
BEST 2009
BEST City report 200912
Vienna Inner City Information
INFORMATION
It is easy to get the information needed when planning a trip
Information is good when traffic problems occure
Information is good in stops and terminals
-13
-12
-15
-12
65
64
62
68
Partially/Fully agree Hardly/Don't agree at all
2009 2008 2007 2006 2005
65 58 69
64 59 69
62 52 65
68 64 72
BEST 2009
BEST City report 200913
Vienna Inner City Staff behaviour
STAFF BEHAVIOUR
Staff answers my questions correctly
Staff behaves nicely and correctly
-12
-10
-15
57
62
53
Partially/Fully agree Hardly/Don't agree at all
2009 2008 2007 2006 2005
57 51 72
62 55 74
53 47 71
BEST 2009
BEST City report 200914
Vienna Inner City Security and safety
SECURITY AND SAFETY
I feel secure at stations and bus stops
I feel secure on board busses and trains
I am not afraid of traffic accidents when using PT
-10
-12
-12
-7
71
68
70
76
Partially/Fully agree Hardly/Don't agree at all
2009 2008 2007 2006 2005
71 77 88
68 67 84
70 79 87
76 84 92
BEST 2009
BEST City report 200915
Vienna Inner City Comfort
COMFORT
PT travel is comfortable
Transfers are easy
Busses and trains are modern
Busses and trains are clean
I normally get a seat when travel with PT
-13
-12
-8
-7
-21
-16
61
56
67
73
52
58
Partially/Fully agree Hardly/Don't agree at all
2009 2008 2007 2006 2005
61 59 69
56 60 75
67 69 75
73 65 73
52 51 55
58 51 67
BEST 2009
BEST City report 200916
Vienna Inner City Social Image
SOCIAL IMAGE
More people will travel with PT in the future
PT is good for the environment
PT is beneficial to society
-4
-4
-3
-3
87
82
90
88
Partially/Fully agree Hardly/Don't agree at all
2009 2008 2007 2006 2005
87 81 87
82 66 74
90 87 92
88 88 94
BEST 2009
BEST City report 200917
Vienna Inner City Value for money
VALUE FOR MONEY
PT gives good value for money
PT fares are reasonable
-30
-26
-34
42
44
41
Partially/Fully agree Hardly/Don't agree at all
2009 2008 2007 2006 2005
42 39 58
44 43 61
41 35 54
Vienna Inner City 2009
Appendix
Vienna Inner City 2009
Citizen satisfaction in subgroups
BEST 2009
BEST City report 200920
Vienna Inner City CITIZEN SATISFACTION - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
63
61
64
68
61
59
74
59
74
66
53
30
-10
-12
-9
-15
-9
-13
-6
0
-7
-8
-14
-17
Hardly/Don't agree at all
Partially/Fully agree
Vienna Inner City 2009
Traffic supply
BEST 2009
BEST City report 200922
Vienna Inner City Traffic supply - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
71
68
74
72
69
70
77
71
76
75
64
57
-11
-13
-10
-13
-13
-10
-9
-14
-9
-9
-16
-20
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200923
Vienna Inner City Good for work/school trips - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
84
81
87
84
84
84
84
100
90
85
79
77
-6
-10
-3
-12
-8
-4
-4
0
-4
-5
-11
-8
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200924
Vienna Inner City PT is good for leisure trips - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
64
62
67
68
59
62
75
87
73
68
53
45
-18
-20
-17
-16
-22
-17
-15
-7
-12
-18
-23
-34
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200925
Vienna Inner City PT is good for trips in the city centre - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
84
79
87
76
81
85
93
92
84
85
82
77
-5
-6
-4
-11
-6
-3
-2
0
-5
-3
-8
-6
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200926
Vienna Inner City PT is good for trips outside the city centre - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
69
64
73
72
67
65
77
93
75
75
59
48
-10
-11
-10
-9
-15
-7
-8
0
-6
-6
-18
-29
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200927
Vienna Inner City Nearest stop is close to where I live - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
79
76
81
84
74
79
79
100
81
82
75
67
-8
-10
-7
-9
-9
-6
-12
0
-7
-7
-9
-16
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200928
Vienna Inner City Travel time on PT is reasonable - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
69
67
70
71
67
69
77
46
75
74
59
44
-11
-12
-11
-15
-12
-11
-7
-17
-10
-8
-16
-19
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200929
Vienna Inner City I am satisfied with the number of departures - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
57
53
60
57
58
57
62
29
65
60
46
42
-17
-17
-16
-17
-17
-14
-14
-51
-15
-14
-20
-25
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200930
Vienna Inner City Waiting time is short at transfers - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
63
60
65
64
65
61
73
18
62
69
56
55
-15
-18
-12
-19
-12
-17
-11
-34
-14
-12
-19
-21
Hardly/Don't agree at all
Partially/Fully agree
Vienna Inner City 2009
Reliability in subgroups
BEST 2009
BEST City report 200932
Vienna Inner City Reliability - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
70
69
71
62
74
73
74
19
70
78
63
53
-8
-10
-6
-14
-4
-7
-9
-17
-8
-5
-9
-11
Hardly/Don't agree at all Series2
Partially/Fully agree
Vienna Inner City 2009
Information in subgroups
BEST 2009
BEST City report 200934
Vienna Inner City Information - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
65
64
65
69
67
65
61
29
67
70
58
47
-13
-12
-14
-10
-11
-12
-15
-47
-13
-10
-19
-14
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200935
Vienna Inner City It is easy to get the information needed when planning a trip - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
64
66
62
77
67
64
54
15
69
68
55
45
-12
-11
-13
-10
-10
-10
-19
-40
-10
-11
-19
-13
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200936
Vienna Inner City Information is good when traffic problems occure - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
62
60
63
59
67
62
59
26
65
67
55
42
-15
-14
-15
-12
-14
-12
-14
-57
-15
-10
-23
-12
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200937
Vienna Inner City Information is good in stops and terminals - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
68
66
70
70
68
68
69
47
68
74
63
54
-12
-12
-12
-8
-10
-13
-13
-45
-13
-9
-14
-17
Hardly/Don't agree at all
Partially/Fully agree
Vienna Inner City 2009
Staff behaviour in subgroups
BEST 2009
BEST City report 200939
Vienna Inner City Staff behaviour - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
57
53
61
53
56
60
58
62
64
61
48
38
-12
-14
-10
-20
-12
-10
-10
-15
-10
-10
-15
-14
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200940
Vienna Inner City Staff answers my questions correctly - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
62
58
64
56
59
66
60
71
71
64
52
41
-10
-11
-9
-17
-9
-8
-8
-6
-8
-8
-14
-12
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200941
Vienna Inner City Staff behaves nicely and correctly - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
53
47
58
50
52
54
56
53
56
59
45
34
-15
-17
-12
-23
-14
-12
-11
-23
-13
-13
-17
-16
Hardly/Don't agree at all
Partially/Fully agree
Vienna Inner City 2009
Security and safety in subgroups
BEST 2009
BEST City report 200943
Vienna Inner City Security and safety - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
71
75
68
60
76
73
68
66
75
73
69
58
-10
-8
-12
-14
-8
-9
-16
-15
-9
-7
-14
-18
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200944
Vienna Inner City I feel secure at stations and bus stops - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
68
74
63
58
75
69
61
60
73
69
66
55
-12
-9
-14
-12
-7
-11
-23
-23
-9
-8
-17
-22
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200945
Vienna Inner City I feel secure on board busses and trains - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
70
73
67
58
76
71
64
60
71
74
68
54
-12
-11
-14
-19
-9
-10
-18
-23
-12
-8
-18
-21
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200946
Vienna Inner City I am not afraid of traffic accidents when using PT - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
76
79
74
63
77
79
79
78
80
77
74
64
-7
-5
-8
-13
-7
-5
-6
0
-7
-6
-6
-11
Hardly/Don't agree at all
Partially/Fully agree
Vienna Inner City 2009
Comfort in subgroups
BEST 2009
BEST City report 200948
Vienna Inner City Comfort - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
61
60
63
57
60
65
69
34
64
67
51
52
-13
-15
-11
-18
-12
-12
-9
-23
-12
-10
-16
-18
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200949
Vienna Inner City PT travel is comfortable - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
56
55
57
55
53
60
68
19
64
63
38
40
-12
-15
-9
-13
-12
-13
-6
-17
-8
-9
-19
-20
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200950
Vienna Inner City Transfers are easy - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
67
66
67
77
67
64
68
38
71
70
59
54
-8
-10
-7
-9
-7
-9
-7
-22
-7
-7
-10
-16
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200951
Vienna Inner City Busses and trains are modern - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
73
72
74
66
72
80
77
38
74
78
67
64
-7
-9
-5
-13
-5
-7
-2
-22
-8
-3
-8
-15
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200952
Vienna Inner City Busses and trains are clean - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
52
53
52
39
55
58
55
13
55
60
39
45
-21
-21
-21
-30
-20
-17
-21
-39
-19
-19
-26
-26
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200953
Vienna Inner City I normally get a seat when travel with PT - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
58
52
63
48
53
60
78
60
56
63
53
55
-16
-18
-14
-23
-17
-13
-10
-17
-18
-14
-15
-16
Hardly/Don't agree at all
Partially/Fully agree
Vienna Inner City 2009
Social image in subgroups
BEST 2009
BEST City report 200955
Vienna Inner City Social image - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
87
86
88
79
89
88
92
66
86
88
88
86
-4
-5
-2
-11
-2
-3
-2
0
-4
-3
-3
-3
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200956
Vienna Inner City More people will travel with PT in the future - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
82
80
84
70
84
85
87
66
82
84
81
83
-4
-6
-3
-12
-3
-3
-3
0
-5
-3
-4
-4
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200957
Vienna Inner City PT is good for the environment - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
90
90
90
83
94
90
91
66
87
92
93
87
-3
-5
-2
-12
-1
-3
-1
0
-4
-2
-2
-4
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200958
Vienna Inner City PT is beneficial to society - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
88
87
90
83
88
89
97
66
88
88
90
87
-3
-4
-2
-10
-2
-3
-1
0
-4
-4
-3
-2
Hardly/Don't agree at all
Partially/Fully agree
Vienna Inner City 2009
Value for money in subgroups
BEST 2009
BEST City report 200960
Vienna Inner City Value for money - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
42
42
42
40
39
42
57
28
40
45
43
36
-30
-31
-29
-34
-30
-29
-25
-38
-29
-26
-35
-38
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200961
Vienna Inner City PT gives good value for money - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
44
43
44
40
42
44
54
37
42
45
47
39
-26
-28
-25
-34
-27
-24
-20
-29
-24
-23
-32
-35
Hardly/Don't agree at all
Partially/Fully agree
BEST 2009
BEST City report 200962
Vienna Inner City PT fares are reasonable - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
41
41
40
40
37
40
60
20
39
45
40
34
-34
-35
-33
-34
-34
-34
-30
-46
-34
-30
-39
-42
Hardly/Don't agree at all
Partially/Fully agree
Vienna Inner City 2009
Loyalty in subgroups
BEST 2009
BEST City report 200964
Vienna Inner City Loyalty - Subgroups
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
67
63
70
59
63
68
81
80
71
76
53
50
-7
-10
-5
-11
-7
-8
-2
0
-6
-4
-10
-12
Hardly/Don't agree at all
Partially/Fully agree
Vienna Inner City 2009
Background information
BEST 2009
BEST City report 200966
Public transport travel frequency – Vienna Inner City 2009
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Working, fulltime
Working part time
Student
Retired
Others
40
31
34
51
38
24
18
39
37
29
61
22
19
30
35
39
30
34
40
48
24
31
43
33
43
56
17
22
19
14
18
22
26
37
21
17
5
25
13
11
10
8
2
9
12
8
0
9
8
2
10
12
2
1
0
2
1
0
0
0
1
2
0
0
0
Daily
A few times per week
A few times per month
Less than monthly
Never
BEST 2009
BEST City report 200967
Life situation – Vienna Inner City 2009
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
46
63
46
41
82
52
3
0
62
45
56
54
66
11
7
12
17
10
10
3
0
9
11
8
9
34
9
6
4
34
1
0
0
0
9
4
1
0
29
21
31
0
34
94
100
18
30
33
30
0
5
1
6
2
7
3
0
0
2
6
2
5
0
Working, fulltime
Working part time
Student
Retired
Others
For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/