benelux statistics october 2016 - computer profile · pdf filebenelux statistics october 2016...

Benelux Statistics October 2016

1. Number of sites - Activity vs. class of site employees ............................................................. 2

2. Number of sites - Activity vs. class of screen quantity ............................................................. 4

3. Number of sites – Activity vs. class of employees in the company ........................................... 6

4. Number of contacts - Jobtitle vs. class of site employees ........................................................ 8

4.1 Available emailaddresses Benelux............................................................................................................. 11

5. CPU – Mainframe, Midrange, Server ..................................................................................... 12

5.1 Number of mini-/mainframe sites .............................................................................................................. 12

5.2 Number of server sites ............................................................................................................................... 12

6. MCO – Desktop, Laptop ........................................................................................................ 13

6.1 Number of desktop sites ............................................................................................................................ 13

6.2 Number of laptop sites ............................................................................................................................... 13

7. PRT – Printer ........................................................................................................................ 14

8. AUX – Storage ...................................................................................................................... 15

9. OPR – (Network) Operating Systems, DBMS, Development tools ........................................... 16

9.1 OPR – Number of operating systems ......................................................................................................... 16

9.2 Number of APPL/DEV and DBMS sites ....................................................................................................... 18

9.3 Virtual Server Software .............................................................................................................................. 18

10. PRG – Critical Applications ................................................................................................... 19

10.1 Applications (ERP/Finance/HR) ................................................................................................................ 19

10.2 Number of BI, CRM and Groupware sites ................................................................................................ 20

10.3 Security, Firewall, Authentication and Encryption ................................................................................... 21

10.3.1 Domain specified .............................................................................................................................. 21

10.3.2 Manufacturer specified .................................................................................................................... 21

10.4 Anti Virus .................................................................................................................................................. 21

10.5 SaaS Solutions........................................................................................................................................... 21

11. LAN/WAN – Local/Wide Area Network ................................................................................. 22

11.1 Network .................................................................................................................................................... 22

11.2 Network Components .............................................................................................................................. 23

12. TEL – Telephony ................................................................................................................... 24

12.1 PBX and Install Date ................................................................................................................................. 24

12.2 VOIP .......................................................................................................................................................... 25

12.3 UC and Video Conferencing...................................................................................................................... 26

12.4 Mobile and Voice Provider ....................................................................................................................... 27

13. MOB - Mobility .................................................................................................................... 28

1

1. Benelux - number of sites per activity and class of site employees

Netherlands01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 07. Unknown Sum:

GOV Government 74 139 256 330 124 61 0 984

HEA Healthcare, Hospital, ... 157 149 243 369 113 114 0 1,145

EDU Education 221 322 553 219 54 16 0 1,385

BAN Banking & Finance 66 57 79 90 15 8 0 315

INS Insurance 47 40 46 34 28 14 0 209

SER Services 1,233 837 519 350 98 28 0 3,065

TEL Telecommunication 34 22 26 23 10 6 0 121

PET Utilities 60 42 59 67 14 9 0 251

RET Retail 359 143 73 56 14 4 0 649

DIS Wholesale Durables and Non-Durables 954 479 291 144 22 7 0 1,897

CON Construction & Contractors 575 570 355 114 13 1 0 1,628

TRA Road, Air, Sea transportation 202 243 253 131 30 10 0 869

CHE Chemical & Pharmaceutical industry 121 144 115 82 14 12 0 488

ELE Electronical & Electrical Industry 75 63 48 28 8 8 0 230

FOD Food & Beverage Industry 137 169 166 101 17 6 0 596

EDI Graphical & Publishing Industry 87 62 48 28 0 3 0 228

COM IT industry 661 275 151 87 21 11 33 1,239

MEC Mechanical industry 278 199 134 60 9 2 0 682

MET Metal industry 182 165 116 51 5 1 0 520

MIN Mineral industry 1 3 2 1 0 0 0 7

DIV Miscellaneous Industry 19 13 12 6 0 0 0 50

TEX Textile industry 42 30 20 12 1 0 0 105

AUT Transport industry 54 36 33 32 6 7 0 168

TIM Wood, Paper, Furniture industry 72 90 58 28 3 0 0 251

Sum: 5,711 4,292 3,656 2,443 619 328 33 17,082

Classes of site employees

Belgium01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 07. Unknown Sum:

GOV Government 857 390 252 191 61 41 0 1,792

HEA Healthcare, Hospital, ... 63 78 92 123 92 44 0 492

EDU Education 94 78 110 51 13 7 0 353


INS Insurance 68 25 15 22 6 5 0 141

SER Services 1,047 417 267 152 27 12 0 1,922


PET Utilities 74 42 34 34 8 4 1 197

RET Retail 384 84 44 21 5 1 0 539

DIS Wholesale Durables and Non-Durables 1,139 343 164 67 11 6 0 1,730







COM IT industry 510 98 61 42 9 4 0 724








Sum: 6,647 2,805 1,888 1,183 367 189 1 13,080


2

1. Benelux - number of sites per activity and class of site employees

Luxembourg01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 Sum:

GOV Government 107 16 12 11 6 4 156

HEA Healthcare, Hospital, ... 1 3 6 4 3 3 20

EDU Education 4 3 10 5 1 0 23

BAN Banking & Finance 65 26 28 26 9 6 160

INS Insurance 20 4 8 3 1 0 36

SER Services 110 43 31 18 7 4 213

TEL Telecommunication 18 10 5 3 2 0 38

PET Utilities 11 6 1 3 1 0 22

RET Retail 16 4 8 4 3 1 36

DIS Wholesale Durables and Non-Durables 32 17 16 2 2 0 69

CON Construction & Contractors 28 30 19 21 2 0 100

TRA Road, Air, Sea transportation 16 12 9 8 3 1 49

CHE Chemical & Pharmaceutical industry 12 5 4 5 0 1 27

ELE Electronical & Electrical Industry 8 1 4 2 0 0 15

FOD Food & Beverage Industry 5 5 1 4 1 0 16

EDI Graphical & Publishing Industry 5 3 3 0 1 0 12

COM IT industry 48 25 17 5 1 0 96

MEC Mechanical industry 5 8 4 1 1 0 19

MET Metal industry 9 7 7 5 2 1 31

MIN Mineral industry 2 0 0 0 0 0 2

DIV Miscellaneous Industry 2 2 2 0 1 0 7

TEX Textile industry 0 1 1 0 0 0 2

AUT Transport industry 2 2 3 1 5 0 13

TIM Wood, Paper, Furniture industry 5 1 0 2 0 0 8

Sum: 531 234 199 133 52 21 1,170


01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 07. Unknown Sum:

GOV Government 1,038 545 520 532 191 106 0 2,932


EDU Education 319 403 673 275 68 23 0 1,761


INS Insurance 135 69 69 59 35 19 0 386

SER Services 2,390 1,297 817 520 132 44 0 5,200


PET Utilities 145 90 94 104 23 13 1 470

RET Retail 759 231 125 81 22 6 0 1,224


CON Construction & Contractors 1,195 914 531 225 23 2 0 2,890

TRA Road, Air, Sea transportation 553 407 392 189 56 22 0 1,619

CHE Chemical & Pharmaceutical industry 343 279 239 166 39 25 0 1,091


FOD Food & Beverage Industry 326 314 278 175 35 9 0 1,137


COM IT industry 1,219 398 229 134 31 15 33 2,059

MEC Mechanical industry 480 293 183 86 17 5 0 1,064

MET Metal industry 411 296 207 81 21 8 0 1,024






Sum: 12,889 7,331 5,743 3,759 1,038 538 34 31,332

Benelux Classes of site employees

3

2. Benelux - number of sites per activity and class of screen quantity

Netherlands01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 07. Unknown Sum:

GOV Government 84 131 241 328 126 62 12 984


EDU Education 165 130 291 520 207 67 5 1,385


INS Insurance 42 42 46 34 28 16 1 209

SER Services 1,605 701 420 238 51 16 34 3,065


PET Utilities 78 49 40 53 16 12 3 251

RET Retail 446 110 47 34 5 1 6 649








COM IT industry 614 281 154 94 19 11 66 1,239








Sum: 7,992 3,411 2,505 2,023 640 313 198 17,082

Classes of screen quantity

Belgium01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 07. Unknown Sum:

GOV Government 824 378 212 178 55 34 111 1,792


EDU Education 81 43 59 79 29 9 53 353


INS Insurance 55 26 19 16 6 6 13 141

SER Services 1,153 337 177 86 18 7 144 1,922


PET Utilities 96 23 27 22 14 2 13 197

RET Retail 416 55 21 12 2 1 32 539








COM IT industry 467 96 58 37 9 3 54 724








Sum: 7,844 1,935 1,224 790 254 113 920 13,080


4

2. Benelux - number of sites per activity and class of screen quantity

Luxembourg01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 07. Unknown Sum:

GOV Government 82 15 8 8 4 3 36 156


EDU Education 4 3 0 3 2 1 10 23


INS Insurance 18 3 3 4 2 0 6 36

SER Services 110 34 20 7 1 2 39 213


PET Utilities 14 2 0 1 0 0 5 22

RET Retail 14 6 3 2 0 0 11 36

DIS Wholesale Durables and Non-Durables 29 17 5 1 0 0 17 69

CON Construction & Contractors 69 12 5 0 0 0 14 100






COM IT industry 46 19 15 2 0 0 14 96








Sum: 557 161 107 60 26 13 246 1,170


01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 07. Unknown Sum:

GOV Government 990 524 461 514 185 99 159 2,932


EDU Education 250 176 350 602 238 77 68 1,761


INS Insurance 115 71 68 54 36 22 20 386

SER Services 2,868 1,072 617 331 70 25 217 5,200


PET Utilities 188 74 67 76 30 14 21 470

RET Retail 876 171 71 48 7 2 49 1,224



TRA Road, Air, Sea transportation 1,024 248 168 80 24 12 63 1,619

CHE Chemical & Pharmaceutical industry 491 232 157 110 27 14 60 1,091


FOD Food & Beverage Industry 647 205 143 82 13 5 42 1,137


COM IT industry 1,127 396 227 133 28 14 134 2,059

MEC Mechanical industry 649 185 120 56 14 5 35 1,064

MET Metal industry 692 156 79 40 15 3 39 1,024






Sum: 16,393 5,507 3,836 2,873 920 439 1,364 31,332

Benelux Classes of screen quantity

5

3. Benelux - number of sites per activity and class of employees in the company

Netherlands01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. 1000-2499 07. 2500-4999 08. 5000-9999 09. >=10000 Sum:

GOV Government 33 65 160 194 68 129 45 66 224 984

HEA Healthcare, Hospital, ... 18 21 46 88 111 343 255 194 69 1,145

EDU Education 43 45 129 262 243 329 211 118 5 1,385

BAN Banking & Finance 41 25 19 31 7 12 10 4 166 315

INS Insurance 20 22 21 23 15 20 41 29 18 209

SER Services 631 519 494 447 313 339 174 74 74 3,065

TEL Telecommunication 31 11 27 13 8 5 8 6 12 121

PET Utilities 19 21 30 39 25 27 26 35 29 251

RET Retail 146 73 121 84 52 62 32 24 55 649

DIS Wholesale Durables and Non-Durables 568 331 283 293 136 184 19 58 25 1,897

CON Construction & Contractors 326 336 270 246 137 92 24 69 128 1,628

TRA Road, Air, Sea transportation 87 143 177 140 111 101 29 31 50 869

CHE Chemical & Pharmaceutical industry 72 83 88 105 50 46 12 15 17 488

ELE Electronical & Electrical Industry 65 37 32 26 13 23 9 6 19 230

FOD Food & Beverage Industry 67 86 111 112 75 88 11 23 23 596

EDI Graphical & Publishing Industry 59 49 33 25 20 10 31 0 1 228

COM IT industry 538 226 172 119 56 45 35 16 32 1,239

MEC Mechanical industry 202 141 117 99 49 39 12 17 6 682

MET Metal industry 123 107 101 74 46 35 9 18 7 520

MIN Mineral industry 1 3 0 2 1 0 0 0 0 7

DIV Miscellaneous Industry 15 11 9 10 1 1 1 2 0 50

TEX Textile industry 31 19 20 17 8 9 0 1 0 105

AUT Transport industry 31 23 28 20 14 14 24 7 7 168

TIM Wood, Paper, Furniture industry 50 64 44 36 29 9 14 5 0 251

Sum: 3,217 2,461 2,532 2,505 1,588 1,962 1,032 818 967 17,082

Classes of employees in the company

Belgium01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. 1000-2499 07. 2500-4999 08. 5000-9999 09. >=10000 10. Unknown Sum:

GOV Government 184 235 374 346 96 98 112 47 300 0 1,792

HEA Healthcare, Hospital, ... 16 37 60 77 67 72 89 37 37 0 492

EDU Education 35 21 42 65 56 62 12 37 23 0 353

BAN Banking & Finance 44 11 13 18 13 27 0 19 33 0 178

INS Insurance 34 15 14 19 13 17 1 23 5 0 141

SER Services 626 300 276 283 161 136 79 25 36 0 1,922

TEL Telecommunication 51 24 23 11 9 20 7 1 8 0 154

PET Utilities 38 17 16 16 20 54 15 0 20 1 197

RET Retail 193 68 62 79 30 56 21 10 20 0 539

DIS Wholesale Durables and Non-Durables 788 261 198 192 133 93 49 7 9 0 1,730

CON Construction & Contractors 414 245 120 124 65 102 75 2 15 0 1,162

TRA Road, Air, Sea transportation 183 115 75 97 69 49 64 20 29 0 701

CHE Chemical & Pharmaceutical industry 132 91 88 94 59 68 31 11 2 0 576

ELE Electronical & Electrical Industry 63 26 19 35 11 15 2 0 4 0 175

FOD Food & Beverage Industry 125 75 85 100 44 87 9 0 0 0 525

EDI Graphical & Publishing Industry 72 41 33 30 8 16 10 0 1 0 211

COM IT industry 400 89 69 48 53 41 16 1 7 0 724

MEC Mechanical industry 155 76 49 38 22 15 4 3 1 0 363

MET Metal industry 174 85 63 55 43 27 10 0 16 0 473

MIN Mineral industry 2 0 2 5 1 2 2 0 1 0 15

DIV Miscellaneous Industry 32 9 4 9 3 0 0 0 0 0 57

TEX Textile industry 67 35 36 22 10 13 7 0 0 0 190

AUT Transport industry 27 20 15 18 18 14 11 3 1 0 127

TIM Wood, Paper, Furniture industry 105 54 53 31 23 17 0 0 0 0 283

Sum: 3,960 1,950 1,789 1,812 1,027 1,101 626 246 568 1 13,080


6

3. Benelux - number of sites per activity and class of employees in the company

Luxembourg01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. 1000-2499 07. 2500-4999 Sum:

GOV Government 75 17 15 21 12 5 11 156


EDU Education 3 2 7 4 0 7 0 23


INS Insurance 15 3 9 5 1 2 1 36

SER Services 89 39 31 29 10 11 4 213


PET Utilities 8 4 1 2 3 4 0 22

RET Retail 9 4 5 9 6 1 2 36

DIS Wholesale Durables and Non-Durables 25 17 13 9 4 0 1 69

CON Construction & Contractors 22 28 18 21 10 0 1 100






COM IT industry 42 20 19 7 1 1 6 96








Sum: 410 205 179 158 95 65 58 1,170


Benelux

01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. 1000-2499 07. 2500-4999 08. 5000-9999 09. >=10000 10. Unknown Sum:

GOV Government 292 317 549 561 176 232 168 113 524 0 2,932

HEA Healthcare, Hospital, ... 35 58 108 167 179 429 344 231 106 0 1,657

EDU Education 81 68 178 331 299 398 223 155 28 0 1,761

BAN Banking & Finance 132 58 50 71 50 49 21 23 199 0 653

INS Insurance 69 40 44 47 29 39 43 52 23 0 386

SER Services 1,346 858 801 759 484 486 257 99 110 0 5,200

TEL Telecommunication 96 43 54 28 17 29 19 7 20 0 313

PET Utilities 65 42 47 57 48 85 41 35 49 1 470

RET Retail 348 145 188 172 88 119 55 34 75 0 1,224

DIS Wholesale Durables and Non-Durables 1,381 609 494 494 273 277 69 65 34 0 3,696

CON Construction & Contractors 762 609 408 391 212 194 100 71 143 0 2,890

TRA Road, Air, Sea transportation 282 270 260 242 184 152 99 51 79 0 1,619

CHE Chemical & Pharmaceutical industry 215 180 180 202 109 117 43 26 19 0 1,091

ELE Electronical & Electrical Industry 135 63 54 64 25 38 12 6 23 0 420

FOD Food & Beverage Industry 197 165 198 214 121 176 20 23 23 0 1,137

EDI Graphical & Publishing Industry 133 93 67 58 30 26 42 0 2 0 451

COM IT industry 980 335 260 174 110 87 57 17 39 0 2,059

MEC Mechanical industry 362 222 172 138 73 54 16 20 7 0 1,064

MET Metal industry 304 198 171 132 90 62 26 18 23 0 1,024

MIN Mineral industry 5 3 2 7 2 2 2 0 1 0 24

DIV Miscellaneous Industry 49 21 15 20 5 1 1 2 0 0 114

TEX Textile industry 98 55 57 39 18 22 7 1 0 0 297

AUT Transport industry 60 45 46 38 36 28 37 10 8 0 308

TIM Wood, Paper, Furniture industry 160 119 97 69 52 26 14 5 0 0 542

Sum: 7,587 4,616 4,500 4,475 2,710 3,128 1,716 1,064 1,535 1 31,332


7

4. Benelux - number of contacts (per jobtitle and class of site employees)

Netherlands

01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 07. Unknown Sum:

General CEO Chief Exec.Off. 160 142 148 155 80 62 0 747

MDR Managing Dir 5,166 3,835 3,078 1,839 420 229 0 14,567

SEG Secretary Gen. 13 66 127 123 30 20 0 379

BRM Branch Mgr 735 637 617 473 98 26 0 2,586

ASM Assistant Mgr 186 227 241 121 31 19 0 825

CPM Compliance and Risk Manager 25 21 51 68 30 18 0 213

Financial CFO Chief Financial Officer 82 75 98 98 65 47 0 465

FIM Financial Mgr 2,256 2,141 1,910 1,254 290 151 0 8,002

PUR Purchasing Mgr 558 734 778 611 155 94 0 2,930

FIC Fin Controller 380 344 378 276 81 35 0 1,494

ADM Administr Mgr 458 424 393 180 45 21 0 1,521

ACS Accountant 219 209 138 98 20 10 0 694

Commercial CCO Chief Commercial Officer 20 8 8 17 13 5 0 71

COM Commercial Mgr 719 679 589 367 103 37 0 2,494

SLS Sales Mgr 976 780 573 380 77 34 0 2,820

EBS E-Business Strategist 43 36 40 53 15 12 0 199

Marketing CMO Chief Marketing Officer 4 4 12 17 10 11 0 58

MKM Marketing Mgr 959 971 882 603 156 78 0 3,649

CRM Customer Rel. Mgr 84 88 125 116 29 11 0 453

PRM Public Relations Manager 227 312 395 370 126 90 0 1,520

CAL Call Center Mgr 3 8 11 12 7 0 0 41

HR HRM Human Res. Mgr 1,820 2,208 2,219 1,599 410 236 0 8,492

TRM Training Mgr 8 14 15 17 14 4 0 72

IT & Telecoms CIO Chief Information Officer 13 20 24 41 29 41 0 168

CTO Chief Technology Officer 18 15 17 10 8 7 0 75

ITD IT Director 23 27 61 80 42 42 0 275

ITM IT Manager 1,745 1,791 1,744 1,192 296 174 0 6,942

ISC IT Strategy Coor 57 105 133 193 96 75 0 659

RIM Remote IT Manager 833 817 873 661 167 61 28 3,440

STU IT Studies Mgr 0 4 2 6 0 5 0 17

AIM Assistant IT Manager 85 154 216 200 63 46 0 764

OPS System Manager 8 1 5 10 4 6 0 34

APM Applic/Dev Mgr 99 146 212 186 88 49 0 780

LAN LAN Manager 34 51 106 122 66 48 0 427

STM Storage Manager 1 5 10 12 6 12 0 46

SEC Security Manager 11 25 52 75 59 44 0 266

DBA Database Administrator 10 6 10 17 8 2 0 53

SYS System Engineer 670 1,016 1,469 1,172 349 149 0 4,825

ERP ERP Manager 4 15 22 42 17 14 0 114

PCM PC Mgr 6 16 23 26 13 13 0 97

TEL Telecom Mgr 14 27 42 62 33 31 0 209

PBX Telephony Mgr 11 17 26 46 18 22 0 140

WEB Web Manager 14 17 30 19 5 2 0 87

FAC Facility Manager 116 204 394 366 111 60 0 1,251

BDM CAD/CAM Designer Manager 3 3 3 2 0 0 0 11

Production/Logistics COO Chief Operating Officer 36 25 32 43 27 28 0 191

OPM Operations Manager 335 280 227 180 35 19 0 1,076

TSM Technical Mgr 373 574 631 419 91 51 0 2,139

PDM Production Mgr 233 426 380 216 38 13 0 1,306

LOG Logistics Mgr 409 519 542 349 53 48 0 1,920

QAM Quality Manager 265 452 493 323 67 30 0 1,630

Fleet FLM Fleet Manager 503 694 765 600 190 106 0 2,858

REF Remote Fleet Manager 654 705 704 598 179 72 33 2,945

TMM Travel and Mobility Manager 2 0 2 9 4 3 0 20

Sum: 21,686 22,120 22,076 16,124 4,467 2,523 61 89,057


8

4. Benelux - number of contacts (per jobtitle and class of site employees)

Belgium

01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 07. Unknown Sum:

General CEO Chief Exec.Off. 375 257 222 184 62 41 0 1,141

MDR Managing Dir 6,734 2,616 1,535 891 261 135 0 12,172

SEG Secretary Gen. 446 209 117 63 22 17 0 874

BRM Branch Mgr 514 255 208 158 50 18 0 1,203

ASM Assistant Mgr 419 233 209 173 57 39 0 1,130

CPM Compliance and Risk Manager 25 20 28 31 15 7 0 126

Financial CFO Chief Financial Officer 88 80 68 56 34 20 0 346

FIM Financial Mgr 1,995 1,127 898 643 192 111 0 4,966

PUR Purchasing Mgr 991 693 666 519 184 120 0 3,173

FIC Fin Controller 490 237 133 90 26 21 0 997

ADM Administr Mgr 927 338 205 133 45 25 0 1,673

ACS Accountant 2,098 1,030 599 363 88 56 0 4,234

Commercial CCO Chief Commercial Officer 3 2 7 6 0 2 0 20

COM Commercial Mgr 838 505 412 282 49 22 0 2,108

SLS Sales Mgr 897 451 316 154 26 18 0 1,862

EBS E-Business Strategist 1 0 3 6 0 0 0 10

Marketing CMO Chief Marketing Officer 0 1 0 4 1 1 0 7

MKM Marketing Mgr 667 491 354 279 73 31 0 1,895

CRM Customer Rel. Mgr 412 192 134 83 22 12 0 855

PRM Public Relations Manager 348 279 197 233 103 93 0 1,253

CAL Call Center Mgr 3 3 3 11 4 2 0 26

HR HRM Human Res. Mgr 2,303 1,732 1,464 1,006 323 167 0 6,995

TRM Training Mgr 18 16 22 28 11 10 0 105

IT & Telecoms CIO Chief Information Officer 7 12 13 28 20 24 0 104

CTO Chief Technology Officer 20 8 10 8 8 4 0 58

ITD IT Director 39 50 63 84 55 39 0 330

ITM IT Manager 2,010 1,314 983 677 196 108 0 5,288

ISC IT Strategy Coor 22 33 37 43 11 15 0 161

RIM Remote IT Manager 968 428 322 225 61 18 0 2,022

STU IT Studies Mgr 1 2 1 8 5 9 0 26

AIM Assistant IT Manager 192 266 265 205 66 55 0 1,049

OPS System Manager 28 22 23 36 12 20 0 141

APM Applic/Dev Mgr 67 89 140 191 112 69 0 668

LAN LAN Manager 55 69 120 182 92 65 0 583

STM Storage Manager 4 3 6 6 9 9 0 37

SEC Security Manager 3 10 21 49 29 28 0 140

DBA Database Administrator 8 4 15 21 10 13 0 71

SYS System Engineer 287 351 401 464 164 98 0 1,765

ERP ERP Manager 6 9 18 19 18 10 0 80

PCM PC Mgr 12 19 34 42 18 23 0 148

TEL Telecom Mgr 19 26 34 73 49 38 0 239

PBX Telephony Mgr 6 11 20 21 13 7 0 78

WEB Web Manager 39 19 16 25 13 9 0 121

FAC Facility Manager 26 35 48 45 34 17 0 205

Production/Logistics COO Chief Operating Officer 87 28 34 23 9 6 0 187

OPM Operations Manager 127 74 62 31 14 12 0 320

TSM Technical Mgr 1,007 691 596 485 184 82 0 3,045

PDM Production Mgr 442 387 394 263 64 31 0 1,581

LOG Logistics Mgr 518 501 495 381 107 57 0 2,059

QAM Quality Manager 326 382 426 333 97 46 0 1,610

Fleet FLM Fleet Manager 552 393 347 307 106 75 0 1,780

REF Remote Fleet Manager 959 517 438 281 121 41 0 2,357

TMM Travel and Mobility Manager 2 3 5 3 2 2 0 17

Sum: 28,431 16,523 13,187 9,955 3,347 1,998 73,441


9

4. Benelux - number of contacts (per jobtitle and class of site employees)Luxembourg

01. <50 02. 50-99 03. 100-199 04. 200-499 05. 500-999 06. >=1000 Sum:

General CEO Chief Exec.Off. 29 21 29 17 9 6 111

MDR Managing Dir 514 239 181 117 46 16 1,113

SEG Secretary Gen. 85 5 4 4 2 3 103

BRM Branch Mgr 36 11 13 7 3 1 71

ASM Assistant Mgr 55 38 36 24 13 6 172

CPM Compliance and Risk Manager 19 15 10 14 7 6 71

Financial CFO Chief Financial Officer 7 5 5 8 4 1 30

FIM Financial Mgr 94 75 85 68 35 13 370

PUR Purchasing Mgr 52 57 56 53 24 12 254

FIC Fin Controller 80 11 4 2 2 3 102

ADM Administr Mgr 52 25 16 21 2 6 122

ACS Accountant 105 70 58 27 7 4 271

Commercial CCO Chief Commercial Officer 0 0 0 1 0 1 2

COM Commercial Mgr 78 53 41 26 19 5 222

SLS Sales Mgr 22 14 15 9 4 1 65

Marketing MKM Marketing Mgr 26 39 49 33 22 3 172

CRM Customer Rel. Mgr 63 12 3 5 8 1 92

PRM Public Relations Manager 19 8 7 11 12 3 60

HR HRM Human Res. Mgr 122 120 112 111 40 19 524

TRM Training Mgr 3 0 0 1 3 5 12

IT & Telecoms CIO Chief Information Officer 4 2 2 6 4 2 20

CTO Chief Technology Officer 0 3 2 3 0 2 10

ITD IT Director 7 7 8 12 10 8 52

ITM IT Manager 200 135 132 94 35 13 609

ISC IT Strategy Coor 2 0 0 1 1 1 5

RIM Remote IT Manager 48 19 19 14 6 1 107

STU IT Studies Mgr 0 0 0 4 1 0 5

AIM Assistant IT Manager 41 20 23 28 7 6 125

OPS System Manager 1 1 2 4 2 2 12

APM Applic/Dev Mgr 10 12 13 21 11 12 79

LAN LAN Manager 11 20 22 17 11 16 97

STM Storage Manager 1 1 0 0 1 0 3

SEC Security Manager 2 3 7 10 3 7 32

DBA Database Administrator 1 0 2 4 4 4 15

SYS System Engineer 18 18 18 32 14 15 115

ERP ERP Manager 1 0 1 6 1 2 11

PCM PC Mgr 2 3 9 9 3 3 29

TEL Telecom Mgr 2 3 4 6 7 3 25

WEB Web Manager 5 2 1 0 2 0 10

FAC Facility Manager 3 2 5 3 3 3 19

Production/Logistics COO Chief Operating Officer 1 6 4 4 3 1 19

OPM Operations Manager 8 5 1 3 2 1 20

TSM Technical Mgr 121 41 29 43 11 6 251

PDM Production Mgr 25 19 15 18 3 0 80

LOG Logistics Mgr 17 36 29 31 15 1 129

QAM Quality Manager 17 23 21 27 11 0 99

Fleet FLM Fleet Manager 82 46 45 33 15 9 230

REF Remote Fleet Manager 32 23 12 16 7 1 91

Sum: 2,123 1,268 1,150 1,008 455 234 6,238


10

4.1 Available email addresses BeneluxNetherlands Belgium Luxembourg Sum:

General CEO Chief Exec.Off. 279 829 81 1,189

MDR Managing Dir 8,130 8,428 737 17,295

SEG Secretary Gen. 282 739 78 1,099

BRM Branch Mgr 1,719 993 53 2,765

ASM Assistant Mgr 613 888 119 1,620

CPM Compliance and Risk Manager 129 99 57 285

Financial CFO Chief Financial Officer 197 266 25 488

FIM Financial Mgr 5,054 3,705 282 9,041

PUR Purchasing Mgr 2,028 2,500 184 4,712

FIC Fin Controller 939 802 82 1,823

ADM Administr Mgr 1,031 1,290 84 2,405

ACS Accountant 506 3,284 187 3,977

Commercial CCO Chief Commercial Officer 33 16 2 51

COM Commercial Mgr 1,640 1,727 176 3,543

SLS Sales Mgr 1,942 1,560 49 3,551

EBS E-Business Strategist 118 10 0 128

Marketing CMO Chief Marketing Officer 26 6 0 32

MKM Marketing Mgr 2,406 1,551 136 4,093

CRM Customer Rel. Mgr 303 702 80 1,085

PRM Public Relations Manager 1,034 1,038 43 2,115

CAL Call Center Mgr 29 22 0 51

HR HRM Human Res. Mgr 5,609 5,440 396 11,445

TRM Training Mgr 50 90 9 149

IT & Telecoms CIO Chief Information Officer 52 82 16 150

CTO Chief Technology Officer 25 49 7 81

ITD IT Director 88 266 46 400

ITM IT Manager 4,097 3,889 458 8,444

ISC IT Strategy Coor 371 132 4 507

RIM Remote IT Manager 1,546 1,393 54 2,993

STU IT Studies Mgr 9 21 5 35

AIM Assistant IT Manager 485 760 82 1,327

OPS System Manager 24 110 11 145

APM Applic/Dev Mgr 475 554 62 1,091

LAN LAN Manager 289 488 81 858

STM Storage Manager 32 29 1 62

SEC Security Manager 140 114 29 283

DBA Database Administrator 26 62 10 98

SYS System Engineer 3,024 1,390 85 4,499

ERP ERP Manager 74 60 10 144

PCM PC Mgr 68 124 21 213

TEL Telecom Mgr 143 191 22 356

PBX Telephony Mgr 107 53 0 160

WEB Web Manager 63 85 9 157

FAC Facility Manager 827 156 14 997

BDM CAD/CAM Designer Manager 6 0 0 6

Production/Logistics COO Chief Operating Officer 90 147 11 248

OPM Operations Manager 631 250 17 898

TSM Technical Mgr 1,502 2,381 186 4,069

PDM Production Mgr 1,025 1,365 66 2,456

LOG Logistics Mgr 1,472 1,647 108 3,227

QAM Quality Manager 1,224 1,396 80 2,700

Fleet FLM Fleet Manager 1,662 1,274 153 3,089

REF Remote Fleet Manager 1,723 1,758 69 3,550

TMM Travel and Mobility Manager 11 13 0 24

Sum: 55,408 56,224 4,577 116,209

11

5.1 Number of mini-/mainframe sites

Belgium Luxembourg Netherlands Sum:

IBM ISERIES 613 38 607 1,258

IBM MAINFRAME 92 20 198 310

IBM PSERIES 119 24 78 221

IBM MIDRANGE 0 1 2 3

IBM WORKSTAT 2 0 1 3

HP HP-9000 31 3 17 51

HP MIDRANGE 6 0 13 19

HP WORKSTAT 6 0 7 13

HP ALPHASERVE 2 1 1 4

UNISYS MAINFRAME 32 0 2 34

BULL MIDRANGE 16 2 2 20

BULL MAINFRAME 2 0 11 13

Sum: 921 89 939 1,949


HP 2,974 177 3,476 6,627

DELL 1,188 43 1,298 2,529

UNSPECIFIED 598 46 701 1,345

IBM 357 39 339 735

FUJITSU SIEMENS 398 10 60 468

FUJITSU 212 6 40 258

CLONE 136 9 95 240

CISCO 36 7 70 113

APPLE 51 6 41 98

SUPERMICRO 50 3 32 85

SUN-MICRO 34 5 33 72

OTHER 14 0 51 65

INTEL 19 2 20 41

COMPAQ 1 0 32 33

ACER 8 0 22 30

Sum: 6,076 353 6,310 12,739

5.2 Number of server sites

12

6.1 Number of desktop sites


HP 4,006 261 5,174 9,441

DELL 2,341 109 2,770 5,220

LENOVO 646 36 538 1,220

UNSPECIFIED 460 42 612 1,114

CLONE 562 46 306 914


APPLE 253 16 261 530

FUJITSU 273 9 88 370

ACER 174 6 165 345

PRIMINFO 283 1 0 284

Sum: 9,613 560 10,079 20,252


HP 4,257 227 5,094 9,578

DELL 2,573 104 2,792 5,469

LENOVO 948 69 833 1,850

UNSPECIFIED 397 42 674 1,113

CLONE 40 4 18 62


APPLE 299 28 377 704

FUJITSU 227 8 61 296

ACER 362 22 327 711

IBM 65 10 69 144

Sum: 9,556 549 10,384 20,489

6.2 Number of laptop sites

13

7. Number of printer sites (High Speed or Multi Functionals)


RICOH 1,260 54 1,630 2,944

CANON 945 39 1,682 2,666

XEROX 519 32 1,083 1,634

HP 371 30 865 1,266

KONICA MINOLTA 489 21 555 1,065

KYOCERA 244 17 453 714

OCE 66 2 240 308

SHARP 110 1 190 301

TOSHIBA 45 4 172 221

LEXMARK 73 11 110 194

BROTHER 102 8 57 167

SAMSUNG 64 2 74 140

UNSPECIFIED 28 4 80 112

KONICA 43 8 54 105

DELL 41 2 28 71

Sum: 4,400 235 7,273 11,908

14

8. Number of Storage sites

BACKUP


VEEAM 787 39 880 1,706

COMMVAULT 98 3 369 470

ARCSERVE 174 8 235 417

NETAPP 43 0 173 216

ACRONIS 99 3 46 148

Sum: 1,201 53 1,703 2,957

DIRECT ATTACH


HP 55 0 35 90

DELL 23 0 17 40

IBM 4 1 10 15

WESTERN DIGITAL 3 0 6 9

FUJITSU 8 0 0 8

Sum: 93 1 68 162

NAS


SYNOLOGY 319 10 276 605

HP 278 7 199 484

QNAP 178 4 261 443

DELL 95 2 81 178

NETAPP 92 5 80 177

Sum: 962 28 897 1,887

SAN


HP 473 18 613 1,104

DELL 161 2 326 489

NETAPP 118 12 192 322

EMC 102 10 183 295

IBM 96 15 112 223

Sum: 950 57 1,426 2,433

TAPE


HP 694 17 552 1,263

DELL 170 1 190 361

IBM 111 4 82 197


FUJITSU 35 4 4 43

Sum: 1,054 26 830 1,910

15

9.1 OPR - number of operating systems

OS


UNSPECIFIED OS 312 7 319 638

OTHER OS 0 0 15 15

IBM OS/400 337 29 276 642

APPLE MAC-OS 71 7 201 279

APPLE IOS 180 41 53 274

APPLE MAC OS X SERVER 46 6 40 92

NOVELL NETWARE 2 0 14 16

Sum: 948 90 918 1,956

UNIX


RED HAT LINUX 501 19 255 775

LINUX LINUX 284 21 336 641

UBUNTU LINUX 157 13 117 287

CENTOS LINUX 155 10 90 255

DEBIAN LINUX 152 8 40 200

SUSE LINUX 78 7 91 176

FEDORA LINUX 7 1 6 14

ORACLE LINUX 3 1 6 10

APACHE LINUX 1 0 4 5

NOVELL LINUX 0 0 2 2

ORACLE SOLARIS 43 8 22 73

IBM AIX6000 21 4 18 43

BULL AIX6000 8 2 0 10

IBM AIX 15 6 23 44

HP HP-UX 23 1 19 43

UNSPECIFIED UNIX MICRO 2 1 6 9

Sum: 1,450 102 1,035 2,587

XWINDOWS


MICROSOFT TERMINAL SERVER 681 7 2,718 3,406

CITRIX EMULATION 29 0 352 381

UNSPECIFIED EMULATION 0 0 38 38

OTHER EMULATION 0 0 11 11

CITRIX METAFRAME 76 5 268 349

CITRIX PRESENT SERVER 3 0 43 46

CITRIX WINFRAME 2 0 1 3

Sum: 791 12 3,431 4,234

WINDOWS


MICROSOFT WIN/7 5,830 314 8,626 14,770

MICROSOFT WIN/2008-SERVER 3,111 163 3,587 6,861

MICROSOFT WIN/2012-SERVER 2,061 112 2,352 4,525

MICROSOFT WIN/8 1,418 51 2,724 4,193

MICROSOFT WIN/10 971 32 1,061 2,064

MICROSOFT WIN/2003-SERVER 908 50 1,034 1,992

MICROSOFT WIN/XP 679 44 856 1,579

MICROSOFT WINDOWS-SERVER 469 35 424 928

MICROSOFT WIN/VISTA 156 0 101 257

MICROSOFT WINDOWS 82 6 59 147

Sum: 15,685 807 20,824 37,316

16

9.2 Number of APPL/DEV and DBMS sites

APPL/DEVBelgium Luxembourg Netherlands Sum:

MICROSOFT VIS STUDIO.NET 477 36 491 1,004

MICROSOFT VISUALBASIC 232 28 389 649

JAVA JAVA 267 35 318 620

GENERIC PHP 224 16 222 462

MICROSOFT VISUAL C# 186 19 158 363

MICROSOFT VISUAL STUDIO 89 5 172 266

UNSPECIFIED HTML 77 12 133 222

GENERIC C++ 48 4 139 191

IBM RPG/400 106 12 69 187

MICROSOFT ASP 80 6 91 177

Sum: 1,786 173 2,182 4,141

DBMSBelgium Luxembourg Netherlands Sum:

MICROSOFT SQL SERVER 2008 1,691 81 3,455 5,227

ORACLE ORACLE 1,419 95 1,793 3,307

MICROSOFT SQL SERVER 2012 865 34 2,015 2,914

MICROSOFT SQL SERVER 844 51 1,488 2,383

MICROSOFT SQL SERVER 2005 449 17 1,117 1,583

ORACLE MYSQL 530 28 708 1,266

PROGRESS PROGRESS-DB 211 0 325 536

IBM DB2/400 252 20 207 479

MICROSOFT SQL SERVER 2014 132 4 308 444

MICROSOFT ACCESS 81 11 157 249

Sum: 6,474 341 11,573 18,388

17

9.3 Virtual Server Software

VIRT. SERVBelgium Luxembourg Netherlands Sum:

VMWARE 3,736 212 5,760 9,708

MICROSOFT 789 28 1,342 2,159

CITRIX 180 5 609 794


LINUX 17 1 39 57

ORACLE 19 0 8 27

OTHER 7 3 17 27

RED HAT 0 0 10 10

Sum: 4,891 256 8,021 13,168

18


SAP 1,814 144 2,024 3,982

PACKAGE 1,039 71 2,122 3,232

MICROSOFT 938 21 1,223 2,182

EXACT 302 1 1,610 1,913

AFAS 53 1 1,287 1,341

ORACLE 364 20 668 1,052

INTERNAL DEV. 733 45 416 1,194

UNIT4 141 6 1,014 1,161

RAET 3 0 952 955

SD WORX 800 3 42 845

ADP 33 2 770 805

CENTRIC 23 1 437 461

CIVADIS 362 0 0 362

EXTERNAL DEV. 296 13 171 480

INFOR 115 14 290 419

ACCOUNTVIEW 9 0 336 345

SCHAUBROECK 233 0 0 233

SAGE 231 37 12 280

VISMA 5 0 204 209

KLUWER SOFTWARE 223 0 11 234

ACERTA 219 0 1 220

CIPAL 159 0 13 172

PROTIME 176 1 38 215


BASWARE 17 0 173 190

CEVI 133 0 0 133

PARTENA 175 1 2 178

SECUREX 173 1 2 176

PINKROCCADE 0 0 163 163

EASYPAY 139 1 3 143

PLANON 17 0 125 142

WINBOOKS 136 0 1 137

ISAH 7 0 124 131

GROEP S 111 0 0 111

ATTENTIA 103 0 2 105

Sum: 9,359 393 14,344 24,096

10.1 Applications (ERP/Finance/HR)

19

10.2 Number BI, CRM and Groupware sites

BI


SAP 1,175 71 2,130 3,376

IBM 268 9 839 1,116

QLIKTECH 237 10 545 792

PACKAGE 74 5 676 755

ORACLE 126 2 403 531

MICROSOFT 68 0 180 248

SAS 103 2 72 177

INTERNAL DEV. 55 6 63 124


MICROSTRATEGY 7 0 31 38

Sum: 2,143 106 4,973 7,222

CRM/SFA


SAP 738 22 865 1,625

MICROSOFT 409 18 715 1,142

SALESFORCE.COM 290 18 364 672

PACKAGE 118 7 472 597

INTERNAL DEV. 195 12 188 395

ORACLE 89 6 288 383

EXACT 13 0 288 301

SUPEROFFICE 17 0 90 107

EXTERNAL DEV. 45 0 56 101

UPDATE 6 1 79 86

Sum: 1,920 84 3,405 5,409

GROUPWARE


MICROSOFT 6,133 279 13,853 20,265

IBM 735 54 829 1,618

MOZILLA 100 4 38 142

NOVELL 12 0 120 132

ZARAFA 50 0 36 86

PACKAGE 48 2 31 81

KERIO 41 1 34 76

ZIMBRA 47 3 21 71

ALT-N TECH 26 0 17 43

LINUX 26 1 13 40

Sum: 7,218 344 14,992 22,554

20

10.3.1. Security Firewall, Authentification and Encryption


HW FIREWALL 2,287 142 3,071 5,500

ENDPOINT 866 33 841 1,740

SECURITY 262 3 628 893

SW FIREWALL 210 14 494 718

FOREFRONT 92 4 469 565

CONTENT SEC 37 2 139 178

ISA SERVER 27 2 109 138

ESSENTIALS 17 0 108 125

DETECTION 27 0 96 123

MAILESSENTIALS 50 1 41 92

AUTHENTICATION 3 0 79 82

WORRY-FREE 78 0 2 80

MAILMARSHAL 18 0 39 57

ENCRYPTION 15 1 40 56

REDFOX CRYPTO 0 0 37 37

WEBMARSHAL 12 0 18 30

IRONPORT 16 0 4 20

SMART SECURITY 1 0 14 15

SPAM KILLER 1 0 9 10

EPOLICY ORCHEST 0 0 4 4

SPAMASSASSIN 1 1 1 3

TIPPINGPOINT 0 0 3 3

SIEM 1 0 1 2

GWAVA 0 0 1 1

Sum: 4,021 203 6,248 10,472


CISCO 332 28 1,088 1,448

SYMANTEC 711 19 598 1,328

MICROSOFT 251 9 907 1,167

FORTINET 361 23 311 695

MCAFEE 226 16 392 634

JUNIPER 264 13 328 605

CHECK POINT 222 21 202 445

WATCHGUARD 292 13 133 438


SONICWALL 111 5 240 356

Sum: 2,942 162 4,419 7,523

10.3.2. Security Firewall, Authentification and Encryption

21

10.5 SaaS Solutions


HR 1,954 8 2,475 4,437

OFFICE 1,526 29 2,445 4,000

E-COMMERCE 2,168 5 555 2,728

VERTICAL 259 9 1,371 1,639

CRM/SFA 379 22 604 1,005

DMS/ECM 158 5 736 899

GROUPWARE 194 4 500 698

FINANCE 119 8 454 581

ERP 116 2 411 529

BI 28 1 102 131

CALLCENTER 7 0 121 128

SECURITY 24 3 49 76

ANTI-VIRUS 19 0 34 53

CMS 4 1 29 34

DIP 6 0 18 24

PROVIDER 0 0 1 1

Sum: 6,961 97 9,905 16,963

10.4 Antivirus


MCAFEE 1,039 51 1,528 2,618

TREND MICRO 658 54 808 1,520

SYMANTEC 338 17 661 1,016

SOPHOS 176 16 747 939

ESET 271 17 498 786

KASPERSKY 366 9 376 751

F-SECURE 130 9 104 243

AVG TECH 58 3 151 212


NORMAN 10 1 140 151


AVIRA 29 1 67 97

PANDA 67 28 95

AVAST SOFTWARE 44 44 88

PACKAGE 9 68 77

G DATA 21 1 54 76

BITDEFENDER 28 33 61

THREATTRACK 12 28 40

FORTINET 7 1 23 31

WEBROOT 4 21 25

CA 5 9 14

MESSAGELABS 9 3 12

BULLGUARD 4 4

SOURCEFIRE 1 3 4

CYREN 1 1 2

MICROWORLD 2 2

COMODO 1 1

Sum: 3,376 189 5,639 9,204

22

11.1 Network

VPN


VPN 700 42 2,111 2,853

MPLS IP-VPN 997 77 1,243 2,317

IPSEC VPN 779 92 538 1,409

EXPLORE 1,187 4 5 1,196

EPACITY 2 0 499 501

EVPN 0 0 170 170

ONE 2 1 51 54

SSL VPN 5 0 17 22

VPLS IP-VPN 9 0 0 9

BILAN 2 0 1 3

Sum: 3,683 216 4,635 8,534

WAN-LINK


OPTICAL FIBER 761 27 1,549 2,337

LEASED-LINE 301 41 289 631

ADSL 32 6 139 177

WIRELESS 127 0 14 141

WAN-LINK 18 2 91 111

SDSL 22 2 37 61

ISDN 3 0 41 44

DSL 1 0 18 19

OTHER WAN-LINK 9 0 9 18

FRAME RELAY 5 0 2 7

Sum: 1,279 78 2,189 3,546

23

11.2 Network Components

ROUTER


CISCO 2,387 157 4,803 7,347

HP 157 7 569 733

BELGACOM 361 0 0 361


JUNIPER 66 1 149 216

OTHER 114 2 87 203

TELENET 134 0 0 134

ZYXEL 10 4 60 74

PROXIMUS 71 0 0 71

3COM 8 0 54 62

Sum: 3,473 186 5,834 9,493

ROUTER/SWITCH

Belgium Netherlands Sum:

CISCO 2 122 124

HP 1 69 70

DELL 0 9 9

JUNIPER 0 6 6

3COM 0 5 5

HUAWEI 0 5 5

NETGEAR 0 4 4

OTHER 0 3 3

UNSPECIFIED 0 2 2

ALCATEL 0 1 1

AVAYA 0 1 1

D-LINK 0 1 1

Sum: 3 228 231

SWITCH


CISCO 2,137 162 3,975 6,274

HP 1,268 45 2,203 3,516

3COM 142 8 278 428

DELL 123 3 193 319


JUNIPER 89 2 97 188

AVAYA 122 1 64 187

D-LINK 143 6 9 158

ALCATEL 122 8 23 153

NETGEAR 59 3 68 130

Sum: 4,347 250 6,992 11,589

24

12.1 TEL - PBX and Install Date


SIEMENS 751 59 847 1,657

AVAYA 346 24 906 1,276

UNSPECIFIED 436 21 713 1,170

ALCATEL 536 64 350 950

CISCO 253 46 629 928

BELGACOM 847 0 0 847

MITEL 144 5 602 751

KPN 2 0 729 731

OTHER 128 2 494 624

AASTRA 413 12 142 567

PANASONIC 248 2 255 505

ERICSSON 194 16 83 293

PHILIPS 119 2 98 219

NEXTEL 210 0 4 214

ALCATEL-LUCENT 87 1 108 196

NEC 65 7 97 169

UNIFY 96 7 38 141

GENERIC 56 1 41 98

NORTEL 18 6 74 98

SAMSUNG 30 0 57 87

Sum: 4,979 275 6,267 11,521


2014 279 23 147 449

2013 300 11 229 540

2012 360 25 307 692

2011 315 24 286 625

2010 438 42 339 819

2009 341 38 280 659

2008 310 24 283 617

2007 252 18 228 498

2006 163 5 171 339

2005 143 3 196 342

2004 97 1 115 213

2003 91 1 115 207

2002 66 0 75 141

2001 62 0 84 146

2000 68 1 101 170

1999 25 0 42 67

1998 14 1 27 42

1997 12 0 14 26

1996 9 0 12 21

1995 7 0 8 15

1994 2 0 3 5

1993 1 1 3 5

1992 4 0 4 8

1991 3 0 0 3

Sum: 3,362 218 3,069 6,649

25


CISCO 401 45 529 975

OTHER-TELCO 225 13 674 912

AVAYA 243 16 597 856


MITEL 136 4 482 622

KPN 2 1 598 601


SIEMENS 259 16 185 460

AASTRA 163 7 50 220

PROXIMUS 183 0 1 184

Sum: 2,223 139 3,761 6,123

12.2 TEL - VOIP

26

12.3 TEL - Unified Communications (UC) / Video Conferencing

UC


CISCO 98 14 93 205

AVAYA 15 1 181 197

OTHER-TELCO 42 3 83 128

UNIFY 75 0 24 99

MITEL 39 0 38 77


SIEMENS 33 0 11 44

KPN 0 0 41 41



AASTRA 15 0 4 19

PANASONIC 7 0 11 18

POLYCOM 1 0 17 18

PROXIMUS 17 0 0 17

ESCAUX 12 0 0 12

BROADSOFT 0 0 10 10

IBM 1 0 4 5

INTEROUTE 0 0 5 5

SHORETEL 2 0 1 3

NORTEL 1 0 1 2

Sum: 405 20 585 1,010

VIDEOCONFERENCE


POLYCOM 329 28 362 719

TANDBERG 165 11 238 414

CISCO 133 21 204 358

LIFESIZE 82 4 109 195

OTHER-TELCO 52 3 129 184


MICROSOFT 9 0 26 35

AVAYA 10 2 18 30

SIEMENS 14 0 15 29

PROXIMUS 20 1 0 21

SONY 5 4 10 19

KPN 1 0 17 18

MITEL 3 0 5 8


IBM 0 0 7 7

INTEROUTE 2 0 5 7

GLOVICOM 0 0 5 5

AASTRA 2 0 0 2

BROADSOFT 0 0 2 2

TELE2 0 0 2 2

COLT 0 0 1 1

PANASONIC 1 0 0 1

VERIZON 1 0 0 1

Sum: 900 88 1,237 2,225

27

12.4 TEL - Mobile and Voice Provider

MOB OPERATOR


PROXIMUS 3,855 2 2 3,859

KPN MOBILE 2 0 3,357 3,359

VODAFONE 3 0 2,812 2,815

MOBISTAR 1,570 6 2 1,578

T-MOBILE 0 0 809 809

BASE 379 0 1 380

TELFORT 0 0 353 353

ORANGE 271 37 3 311

OTHER 37 7 172 216


POST LUXEMBOURG 0 186 0 186

YES TELECOM 0 0 115 115

TELE2 0 1 92 93

TANGO TELECOM 0 71 0 71

INTERCITY 0 0 60 60

Sum: 6,202 326 7,888 14,416

VOICE PROVIDER


PROXIMUS 4,910 4 1 4,915

KPN 3 0 4,457 4,460

TELE2 7 0 1,074 1,081

VODAFONE 1 0 915 916

OTHER 207 16 612 835

MOBISTAR 643 3 1 647

TELENET 553 1 0 554

ZIGGO 0 0 425 425

BT 35 6 259 300

POST LUXEMBOURG 1 251 0 252

COLT 164 0 57 221

TELFORT 0 0 208 208

VERIZON 59 3 124 186


ORANGE 121 6 31 158

Sum: 6,780 297 8,246 15,323

28

13. MOB - Smartphones, Tablets and Mobile Operating System (MOS)

TABLET PC


APPLE IPAD 1,707 95 2,875 4,677

SAMSUNG GALAXY TAB 26 0 77 103

Sum: 1,733 95 2,952 4,780

SMARTPHONE


APPLE IPHONE 2,735 165 4,559 7,459

SAMSUNG SMARTPHONE 1,880 73 2,720 4,673

NOKIA SMARTPHONE 679 19 965 1,663

UNSPECIFIED SMARTPHONE 331 22 598 951

HTC SMARTPHONE 332 16 530 878

HTC 1010 0 0 6 6

BLACKBERRY SMARTPHONE 414 42 407 863

HUAWEI SMARTPHONE 152 1 99 252

MICROSOFT SMARTPHONE 55 1 114 170

MOTOROLA SMARTPHONE 55 1 64 120

MOTOROLA ACCOMPLI A6188 0 0 1 1

SONY ERICSSON SMARTPHONE 58 3 53 114

LG ELECTRONICS SMARTPHONE 30 0 54 84

OTHER SMARTPHONE 24 0 36 60

ACER SMARTPHONE 19 0 6 25

SONY SMARTPHONE 6 3 13 22

T-MOBILE MDA 0 0 7 7

T-MOBILE SMARTPHONE 0 0 7 7

Sum: 6,770 346 10,239 17,355

MOS


APPLE IOS 2,715 162 4,540 7,417

GOOGLE ANDROID 2,181 83 3,105 5,369

MICROSOFT WIN/PHONE 8 564 8 788 1,360

MICROSOFT WIN/PHONE 7 66 2 147 215

MICROSOFT WIN/PHONE 10 34 2 53 89

MICROSOFT WIN/MOBILE 6 19 3 64 86

MICROSOFT WIN/MOBILE 5 2 0 13 15

BLACKBERRY BLACKBERRY OS 413 42 403 858

BLACKBERRY BLACKBERRY 10 5 0 5 10

SYMBIAN SYMBIAN OS 68 3 54 125

Sum: 6,067 305 9,172 15,544

29

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