best practices for cloud automation & integration · 2018-04-04 · 22 avnet end to end...

© Copyright 2013 Vivit Worldwide

Best Practices for Cloud Automation &

Integration November 7, 2013


Hosted by

Derek Hornby

Vivit SIG Leader

PPM SIG


Today’s Presenter

David Angradi

AVP Sales – East

Avnet


Housekeeping

• This “LIVE” session is being recorded

Recordings are available to all Vivit members

• Session Q&A:

Please type questions in the Questions Pane


Webinar Control Panel

Toggle View Window between

Full screen/window mode.

Questions

7

“Today, there is a six (6) week SLA for

VM provisioning – it’s easy to provision

a VM, the other elements change –

storage, network and other

infrastructure components – still take

the same ole’ effort”

- Cameron Haight, Gartner

8

What vendors are you dealing with?

9

Everyone’s Talking Cloud Lots of Unanswered Questions

• Lots of conflicting messages from vendors about cloud

– Every vendor has their own “stack” of cloud products

– Which one is best for me?

– Public, Private or Hybrid Cloud?

How do I build a

private cloud?

How do I manage my

cloud?

What services should

we offer?

What about all the

existing investments in

operations over the last

few years?

10

Automate everything you can

in the data center

The Approach

11

• Replace routine manual tasks

• Free up resources for new projects

Automate Tasks

. . . in Three Steps

• Standardize on best practices

• Increase IT agility and quality

• Define the services

Automate IT Processes

• Automate provisioning and private cloud

• Cut service delivery time from months to hours

Automate Service Delivery

12

Automate IT Tasks Replace Routine Manual Tasks

Areas to focus on for highest ROI: • Automated script execution

• Element provisioning

• Patch management

• Password resets

• Problem resolution

• Compliance reporting

• Configuration management

Results:

• Server-to-Admin ratio increased from 30-to-1 to 200-to-1

• Time to roll out new desktop functionality reduced from 10 months to 8

days

• Time to update server configurations decreased from 2 weeks to 15

minutes

13

Automate IT Processes Combine Multiple Tasks to Automate Workflows

Areas to focus on for highest ROI: • Application release management

automation

• Infrastructure / application provisioning

• New employee onboarding

• Change management

• Disaster recovery

Results

• Reducing time to repair from 2-3 hours to seconds

• 80% improvement in application deployment time

• Saved $5M annually by automating 65% of alerts from infrastructure

14

Automate Service Delivery Provide Private Cloud Services

Areas to focus on for

highest ROI: • Self service consumption of

business and IT services

• Service Catalog and self

service portal

• Cost management with

chargeback / show back

based upon consumption

Results

• Service Delivery time reduced from five months to two hours

• 40% reduction in TCO for maintenance and support

• New revenue sources enabled

15

• Discovery

• Service Desk

• Service Catalog

• CMDB

• Service and Application

Management and Monitoring

Automation

Service

Management

Infrastructure

Management

CLOUD

• Public

• Private

• Hybrid

• Patching, Provisioning & Auditing

• Configuration Management

• Virtualization Enablement &

Management

Maturing Capabilities for Cloud

16

Build in the Cloud

Fully integrated code set & automated installation tasks with minimal configuration

1

Select:

• Resources

• Components

• Service level

2

Validate:

• Resources

• Rules

• Services

3

Build:

• Infrastructure

• Software

• Configuration

4

Discovery &

Asset Mgmt.

5

Populate

configuration

data

7 Deliver managed

solution

Apply service

templates for

monitor

6

17

Change in the Cloud


6

Update service

templates for

monitor

1

Request Change:

• Resources

• Components

• Service level

5

Update

configuration

data

Complete

Request

8

7

Document

Change

Update service

Discovery and

Asst Mgmt.

4

Execute Change:

• Infrastructure

• Software

• Configuration

3

Validate Change:

• Rules

• Permissions

• Approvals 2

18

Manage in the Cloud


6

Update CI data into

CMDB

9

Complete Request

8

Document Change

Event Trigger:

• Rule Trigger

• Error Condition

• Manual 1

Validate Change:

• Rules

• Permissions

• Approvals

3

Match Event to

Policy:

• CLIP

• OO Flow

• Manual

2

Execute Change:

• Infrastructure

• Software

• Configuration

4

Update service templates

for monitor

7 Update service

Discovery and

Asset Mgmt.

5

19

Cloud Use Cases

Let’s Take a Look

20

Case: End-to-End Provisioning

Automated Processes • Opens change ticket and

obtains appropriate approvals

• Provisions storage

• Creates virtual machine

• Deploys OS and applications

• Configures VLAN

• Configures application

• Updates and closes ticket

• Updates CMDB

85% improvement

Provision and configure 600 Windows servers

2 weeks 3-4 months

Proven Customer Success

Orchestration Workflow

21

Automated Processes

• Automate entire end-to-end processes

for provisioning, managing and

troubleshooting cloud resources

• Workflows may be launched directly

from change requests, triggered by

specific events or invoked on-demand

• Scale in and out virtual infrastructure

for optimal cloud resource

consumption and power utilization

Add Capacity by Bursting to Amazon EC2

Case: Automated Provisioning to EC2

22

Avnet End to End Automation Foundation for Private Cloud

Orchestration

User has access to

Virtual Machine

User Request Service via

Portal / Catalog

(HP, BMC, VMware, Cisco,

Adaptive Computing, CA, Custom

Change Ticket

Opened

(HP, BMC, CA,

Service Now)

Change/Asset

Mgmt. CMDB

(HP, BMC, CA,

Service Now)

Provision VM

(VMware, Citrix,

Microsoft,

OpenStack)

Provision Storage

(HP, NetApp,

EMC)

Server Automation

• Mount Storage

• Install Baseline Patches

• Install Monitoring/Backup/Security

• Install Apps

• Install DB/Middleware

Network

Automation

Close Ticket &

Notify User

Update CMDB

Monitoring

(HP, BMC, MS,

IBM, CA)

23

Cloud / Burst

Service Federal Service Provider Enterprise Enterprise

Cloud Security Entitlement and Access

Control Custom Custom Custom Custom ServiceNow

Portal Custom, Java Remedy SRM MOAB Custom ServiceNow

Service Request Management Custom Remedy HP CSA HP SMv7 ServiceNow

Service Catalog Avnet Remedy HP CSA HP SM ServiceNow

Service Automation / Process Orchestration HP HP HP HP HP

Configuration Management Systems

(CMDB) Avnet BMC Avnet HP ServiceNow

Inventory and Resource Management Custom Avnet Connectors Custom Avnet Avnet

Application Lifecycle Management / SCM

Integration N/A (IaaS) N/A N/A

Collabnet |

Subversion

Collabnet |

Subversion

Applications Jboss, SQL N/A N/A N/A N/A

Virtualization VMware VMware Mixed Mixed Mixed

Server Automation HP HP HP HP HP

Server Infrastructure Cisco UCS, HP

Blade HP Blade Cisco/HP HP Blade HP Blade

Storage Management / Automation Compellent Compellent NetApp | EMC Custom Custom

Storage Infrastructure EMC | HP | NetApp Mixed Mixed NetApp Mixed

Network Automation HP HP HP HP HP

Networks Infrastructure Cisco Cisco Juniper | Cisco HP 3COM | Cisco HP 3COM | Cisco

IP Address Management Custom Lucent QIP Custom Lucent QIP Lucent QIP

Infrastructure Management IBM Netcool IBM Netcool IBM Netcool HP OM IBM Netcool

Billing / Chargeback Custom Custom Custom Custom Custom

The Reality of Private Cloud

24

XaaS

Process Automation

Alerting

Automated Deploy

Capacity Planning

Monitoring

Asset

Dependencies

Asset Database

Automated Change

Level 5

Optimized

Level 4

Managed

Level 3

Defined

Level 2

Repeatable

Scripting Automation Orchestration XaaS

CMDB

OO

SA

NA

SE

DMA

SM

OM

NNM

DDM

uCMDB

CSA

XS

Server, Network

& Storage

OS, DB, App

Deployments

Server, Network

& Storage

Patching/Config

Management

Infrastructure/Application

Automation

25

“Automation is essential

to cloud delivery”

26

Customer Success

27

Healthcare

Customer Benefit – IaaS & PaaS afforded Customer with a

unique ability to lower its internal costs while driving new

services to its end-users & customers (internal and external).

Software Products: • HP Cloud Service Automation

• HP Server Automation

• HP Operations Orchestration

Transform IT to a service delivery model to enable faster-

time-to-market and mitigate human error & costs associated

with highly complex configurations.

• Delivering Iaas & PaaS

• Process integration / CMDB & Application Mapping /

Governance

The Challenge

The Solution

The Result

Solution fully encompasses what we do best.

28

Pharmaceutical

Customer Benefit – The new process will allow the customer

to reduce the time it takes to provision new applications while

reducing errors at the same time. Also allows for a complete

audit trail of the entire process.

Software Products: HP Operations Orchestration

Integration Points: • BMC Remedy SRM

• BMC Atrium

• SAP

• Microsoft SCCM

• VMware vCenter

Customer’s current process for provisioning a custom

application had become too cumbersome and error prone.

We are currently implementing IaaS and PaaS by integrating

HP Operations Orchestration within the customer’s existing

environment and automating existing processes and tools.

The Challenge

The Solution

The Result

29

Engineering

Customer Benefit – Improved time to deliver high quality

applications and technology service with superior quality

Software Products: • HP Server Automation

• HP Operations Orchestration

• HP Network Automation

• HP Storage Essentials

Transform and scale the Enterprise IT environment to meet

and sustain critical business growth through the application

of process, people, technology and best practices.

• Design IT Transformation –analyze “as-is” state and make

recommendations for “to-be”

• Delivering IaaS/PaaS - implement automated enterprise IT

in progressive stages from IaaS to PaaS, utilizing HP BSA

software and Avnet leading cloud IP.

• Delivering Process Automation – optimize for highly

efficient optimized automation

The Challenge

The Solution

The Result

30

Put Avnet Services to work!

Leverage our Expertise

31

Who is Avnet Services?

• Investments in 12

acquisitions in ~2 years

• 2,000+ specialists in

service delivery, globally

• 1.2M sq. ft. of operations

space around the world

Global Scale & Scope Rock-Solid Stability World-class Relationships

32

Avnet Services Capabilities

Project & Portfolio Management

Integration & Automation

Application Lifecycle Management

Security & Configuration Management

IT Governance & Process (ITIL)

Operations Management

Service Automation & Management

Vendor Accredited Training •

Industry Training •

Custom Training •

Curriculum Development •

Vendor Certification

Portals and Collaboration

Commerce -

Mobility -

Social Media -

Business Process Management

Digital Experience Design

Data Mining & Analytics -

Call Center-

Field Installation & Maintenance

Spare Parts Logistics-

Depot Repair-

ITAD Services

End-of-Life & Recycling Options

33

Service Capabilities & Solutions

Design Deploy Train Support Manage

Demos & POCs

Assessments & health checks

Architecture development

Proposal & RFP support

Requirements gathering

Solution roadmaps

Packaged Assessments

Installation & configuration

Integration to existing systems

Customizations

Data migration & integration

Testing & validation

Value-Add Products

On-demand consulting (Flex-Paks)

Packaged consulting (E-Paks)

Documentation

Partner Training

Product Training (packaged & custom)

Avnet University

Documentation

Operational content and content updates

HP certified level 1 & 2 product support

HP Product Support (Endeavor)


Product administration

Remote Application Testing

Managed Administration (ExpertAdmin)

Managed Performance Testing (ExpertTest)


34

How We Can Help

CLOUD

• IaaS private cloud, asset reuse

• PaaS, Private cloud, asset reuse

• Management and Orchestration of

converged hardware

END TO END APPLICATION LIFECYCLE

• Discovery and Virtualization of applications

• Operations Management Strategy

Assessment/Single Pane of Glass

OPERATIONS IMPROVEMENT

• Operations Automation - Incident/Change

(CLIP) or Provisioning Automation

• Configuration Management Process

Integration / CMDB design

STRATEGY

• Maturity and Capability

Assessment

• Cloud Solution Design

• Cloud Service Definition Workshop

• Blue prints & Roadmap

• Day 2 Consulting adoption

management

ITIL ACCELERATORS

• Event Integration

• Data Integration

• Process Integration

• Cloud Map Integration

35

“Customers that reported

successful automation

implementations shared a

consistent tip – Just Get Started!”

Get Started!

Source: Dimensional Research: Real-Life Benefits of IT Automation

36

• Setup a virtual workshop to review your most common

requests that are giving you the largest challenges

• Avnet will inventory your current tools and processes

• Avnet will provide insight into the anticipated savings and

define the next steps

• Simply contact us to get started

How to Get Started

37

• If you have a question, please press *1 on

your touch-tone phone.

• If you wish to be removed from the queue, please press the pound sign or the hash key.

• If you are using a speakerphone or a polycom, you will need to pick up a handset before pressing the numbers.

Thank You!

38

Next Steps

Avnet_Services

on Twitter

Have an immediate

opportunity?

Services Request Form

Questions? Contact

[email protected]

Thanks

Again!


Thank you

• Complete the short survey and opt-in for

more information from our sponsor Avnet and

you will be entered into a drawing for a $100

USD Amazon Gift Card .

www.avnet.com

www.vivit-worldwide.org

http://www.vivit-worldwide.org/



best practices for cloud automation & integration · 2018-04-04 · 22 avnet end to end...

Documents