best practices in deploying video for office 365 · best practices in deploying skype for business...

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Best Practices in Deploying Skype for Business Voice and Video for Office 365

Laura MarxSr. Dir., Microsoft Marketing, Polycom

Sherri PipalaDirector Field Sales,Polycom

Jose MateoMicrosoft Solution Architect, Polycom


Today’s Topics

Snapshot of Polycom + Microsoft

PSTN Conferencing and Cloud PBX

Navigating your journey to the cloud from an on-premises solution

Understanding video interoperability in multi-vendor environments

Video and voice solutions for Skype for Business and Office 365


Polycom and Microsoft Collaboration Tech Summits34 Cities 600+ Customers/partners to date

What are we hearing?− Need help with how to successfully move to the cloud− Help me understand my voice and video options for SfB− How do I choose the right partners throughout my journey to cloud− Video interoperability is a requirement − What are best practices from other companies like mine?

NA: December 2016-February 2017EMEA: Late Q1 / Early Q2APAC: Q2/Q3

Atlanta, Boston, Boston, Charlotte Office, Chicago, Cleveland, Columbus, Dallas, Dallas, Denver, Detroit, Detroit, Fort Lauderdale, Houston, Houston, Irvine, Kansas City, Los Angeles, Minneapolis, Minneapolis, Mountain View, Nashville, New York City, Philadelphia, Phoenix, Pittsburgh , Reston, San Francisco, Seattle, Tampa, Toronto, Vancouver


The Polycom DifferenceStrategic Partner

Polycom and Microsoft deliver end-to-end UC solutions that transform unified communications

Strategic alliance spanning more than a decade

Broadest portfolio of voice and video solutions for Skype for Business and

Office 365Multi-year development, integration and go-to-

market agreement with Microsoft

Expanded relationship with new Skype Room System

products

First and only Microsoft approved video interop solution for Office 365

Skype Operations Framework certified

partner

Breadth of Meeting Devices Direct Integration and Interoperability

Deep Expertise and Global Reach

#1 Skype for Business IP Phone Provider

1st provider of business media phones and conference phones for O365

Best in class voice and video collaboration Solutions

Extend Skype for Business experience into Polycom devices

Access Outlook calendar, Active Director and SfB contacts via Polycom

Only qualified interoperability solution – RealConnect – with click to join functionality across devices

Over 12 years of engineering teamwork

Global team of Microsoft UC experts to help customers succeed

Skype Operations Framework Certified-Envisioning, Network Assessment and Support Services

White label service solutions for partners

New capabilities in Office 365

One platform for meetings and voice

Complete meeting solution

100 millionmeetings conducted each month

using Skype services7

Complete Cloud Communication

Provide one platform for meetings and voice

Reduce voice and conferencing costs

Connect to meetings and each other from virtually

anywhere, on any device

“We estimate that we will save about [US]$100,000 a

year by standardizing on Skype for Business Online.

This savings results from reducing the use of third-

party conferencing providers, long-distance and toll

calling contracts, and PBX and phone systems.”

- Niv Dolgin, Director of Enterprise Infrastructure, Ixia

COST

SAVINGS


Why Organizations Move to the Cloud for Voice?• Ease of use and setup• Ease of management• Time to market• Faster disaster recovery• Cost efficiencies


Risks of a Poorly Planned and Executed Deployment

• Call quality issues• Low user adoption• Executive escalation• Unable to realize projected ROI


How to Get It Right – Network Assessment• Ensure network is ready for voice and

video traffic• Bandwidth calculations• Network evaluation/

recommendations• QoS implementation

Network Assessment


How to Get It Right - Pilot• Ensure pilot includes devices for all types of workers and environments• Understand and evaluate the capabilities and use cases

“I want my administrative assistant to be able to answer my calls”

“I want to look at QoE stats of problem voice calls

“I need a phone that shows my Skype for Business “favorites” presence status

“I want the choice of controlling my call from the phone or from my Skype form Business client”

“I want a phone that supports expansion modules to see who’s available at a glance”


How to Get It Right - Choosing the Right Partner

Skype Operations Framework - Certified

© Polycom, Inc. All rights reserved. 13© Polycom, Inc. All rights reserved. 13

Polycom Video Interoperability


Understanding video interoperability in multi-vendor environments

How to solve a big dilemma of the evolution of video conferencing by connecting Skype for Business video with other video systems

IT StaffEnd users

I need to roll-out Skype for Business and it needs to work with

my current video investments

Why can’t all my video devices just work together in the same

way?


Video Interoperability Challenges

The majority of Skype for Business meetings are scheduled• Scheduling mechanisms often require additional software• Participant endpoints are not always known up front• Many room systems do not support native Outlook scheduling

Content is important, often more so than video• Majority of existing solutions demand “meet on the bridge”• May require deployment of client-side plug-ins• Shared content not seen correctly or even by all participants


What is RealConnect?

Polycom RealConnect is Microsoft’s certified video interop solution connects Skype for Business video with other video systems


RealConnect WorkflowFamiliar Workflow One Touch Dial

Familiar Video/Content

on any device


Polycom RealConnect

On-prem

Hybrid

Cloud (Office 365)


Voice Device Strategy

• Headset vs. handset• Quality and capabilities• Right solution for the right use case• Cloud transition


Video Device Strategy

• Native device vs. interoperable device• Direct integration vs. interop service• Customizable deployment vs.

standardized• Management preferences


Skype for Business User Interface


Where Do I Go from Here?

• How do I migrate from my traditional PBX to Office 365 for my telephony services?

• Who can I engage to do a proof of concept (POC) for PSTN Conferencing or Cloud PBX?

• How do I tell if my network is ready for Skype for Business Online – voice and / or video traffic?

• How do I migrate voice endpoints Cloud PBX?

• How do I bring video or video interop into my environment?

• Who can help me?


Polycom Can Help• Polycom is Skype Operations Framework Certified Partner• Team of Microsoft Solution Architects• 14+ years of experience• Largest portfolio of video and voice devices for Skype for Business and O365

Resources:• The Forrester Total Economic Impact Report• TransUnion customer video

Questions: [email protected]

http://www.polycom.com/content/dam/polycom/common/documents/analyst-reports/polycom-solutions-for-msft-office-365-enus.pdf

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best practices in deploying video for office 365 · best practices in deploying skype for business...

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