bienvenu and timm, business communication: discovering
TRANSCRIPT
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Create Effective Visual Support Materials
Help Your Receivers Get the Picture
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Agenda
Use visual displays to enhance message comprehension
Make the most of your visuals Deliver your visuals with confidence
and style Get feedback on your visuals
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Use Visuals to Enhance Message Comprehension
Written documents Oral presentations
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Why Use Visuals
People are accustomed to visual stimulation
70% of people prefer to receive information visually
Visuals help receivers get the message
Audiences remember up to twice as much when they both see and hear it
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Visuals Help Writers and Speakers
Develop the content of their message Organize ideas and create continuity Strengthen the impact of their
message Clarify important concepts Provide variety for their audiences Use fewer additional notes
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Visuals Help Listeners and Readers
Clarify and digest abstract ideas
Retain information Avoid boredom
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Reasons to Use Visuals
Improve communication effectiveness
Increase audience’s perceptions of presenter
Boost speaker’s confidence
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Visuals Improve Efficiencies
Decrease decision-making time 12%
Spend less time in meetings
Improve audience action
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
University of Minnesota/3M Study
Audience likelihood to act + 43% Perceptions of presenter + 11% Information retention +10% Information comprehension + 8.5% Attention +7.5% Agreement +5.5%
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Software for Creating Visuals
Microsoft’s Excel™ Microsoft’s PowerPoint ™ WordPerfect’s Presentations ™
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Make the Most of Your Visuals
Use visuals for major points Apply common visual formats Check visuals for consistency Avoid the misuse of visuals Use video or audio clips Use flip charts, white boards, and
chalkboards
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Visuals: Friend or Foe?
Properly created visuals will reinforce your message
Poorly designed visuals can distract from your message
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Use Visuals for Major Points
Limit each visual to a single point
Keep charts and illustrations simple
Follow the 30-second rule
Remove any superfluous material
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Use an Appropriate Design Concept
Pay attention to the expectations of your school, organization, or company
Observe what successful people are doing
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Determine Appropriateness
Define your context: your situation, audience, and objectives
Choose templates based on this analysis
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Apply Common Visual Formats
Word charts Pie charts Line charts Bar charts
Tables Flow Charts Organizational
charts Props and models
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Word Charts
State key ideas concisely and directly Are the simplest and most frequently
used visual
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Figure 7-1
Rules for Word Charts
List only key points
Select concise, powerful words
Use parallel language
Limit material to six or less lines
Maintain consistent design features
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Pie Charts
Illustrate part-to-whole comparison Focus on only a few broad divisions
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Insert Sample Pie Chart
Figure 7-2
W ho’s P ay ing for C o l lege?
Work-study12%
Loans21%
Scholarships15%
Students11%
Parents32%
Grandparents9%
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Line Charts
Show trends or changes over time Illustrate simple comparisons of
trends
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Our Degrees Conferred
0
2000
4000
6000
8000
10000
12000
1960-69 1970-79 1980-89 1990-99
Bachelor's Master's Doctorate's
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Bar Charts
Compare one item with others Include variations to illustrate
different relationships
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Varieties of Bar Charts
Vertical bar charts Horizontal bar charts Segmented bar charts Grouped bar charts
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Fiscal Year Gross Sales
$0
$10
$20
$30
$40
$50
$60
$70
$80
Millions
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
East
West
North
South
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Flow Charts
Show step-by-step progression
Simplify the audience’s understanding
Provide instructions or explain solutions
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Organizational Charts
Illustrate the structure of a company Show lines of authority and job
responsibilities
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Marketing Department
PR Assistant
Raul SanchezPR Director
Advertising Assistant
Jen NelsonAdvertising Director
IR Assistant
Jon RoystonInvestor Relations
T onya RackinsVP M arketing
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Props and Models
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Check for Design Consistency
Background (Template) Font Structure Capitalization Spacing Illustrations
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Background and Template
Use the same template for your entire
set of visuals Choose a template that respects your
target audience Select high-contrast colors
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Multicultural Communication
Sherron Bienvenu, PhDDeborah Valentine, MS
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
ACHIEVE YOURULTIMATE SUCCESS
Skills That Build Personal Value
Paul R. Timm, Ph.D.
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
FOUR POWERFUL KEYS TO SUCCESS
Know that you can
Focus your efforts
Tap into teamwork
Stay on task
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Fonts
Use a consistent font Employ the same size and style
for all titles Employ the same size and style
for all body copy
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Fonts Have Personalities
Tahoma Times New Roman Courier Comic Sans Bookman Old Style Arial
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Serif and Sanserif Fonts
Serif Fonts Times New Roman Book Antiqua Rockwell
Sanserif Fonts Tahoma Comic Sans Lucida Sans
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Limit the Number of Fonts
Use only two fonts per document Choose sufficiently different fonts Avoid “busy”documents
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Font Sizes for Slides
44 point font (good for titles)
32 point font (good for body copy) 28 point font (good for body copy in some
fonts) 18 point font (too small)
14 point font (ridiculous)
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Font Sizes for Written Documents
Major heads - 18-point type or larger Body copy - 12 points Title fonts should be easily
distinguishable Bold Italicized Larger
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Structure
Break up the text using Bullet points Enumeration
Use parallel structure
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Capitalization
Use capital letters sparingly in visuals Present titles using a mixture
uppercase and lowercase letters Capitalize only proper nouns and the
first word in each bullet
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Spacing
Begin all titles at the same place Start body copy on the same line
Consider an alternate starting place for slides with 2-line titles
Use consistent spacing between bullets Use more space between bullets than within bullets
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Illustrations or Clip Art
Illustrate your points Break up your documents Help your audience focus
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Samples of Clip Art
Insert figure 7-10
PENNIES FOR PAWSNOVEMBER 3-7IN THE COMMONS
Sponsored by BBA 2003Supporting Canine Assistants
15% OF PROCEEDS TO WINNINGCLASS!
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Use High-contrast VisualsGood Team Players
Transcend their team rolesTranscend their team roles
Time their contributionsTime their contributions
Show behavioral flexibilityShow behavioral flexibility
Maintain focus on team goalsMaintain focus on team goals
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Avoid the Misuse of Visuals
Communicators misuse visuals when they: Make them too complicated Overwhelm the message
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Video or Audio Clips
Add impact by using video or audio clips
Choose clips with motion and sound Create your own clips
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Flip Charts
Are especially useful in problem-solving meetings
Record ideas shared in a group
Allow group to react to input
May be posted for easy reference
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
White and Chalk Boards
Exist in many meeting rooms and class rooms
Provide a large space to write
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Deliver your Visuals with Confidence and Style
Double check your visuals Leave the lights on Use a remote control Face the audience - not the image Limit number of slides Minimize the number of transition types Turn off projectors when not in use
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Get Feedback on Your Visuals
While designing your visuals During delivery After your presentation
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Bienvenu and Timm, Business Communication: Discovering Strategy, Developing Skill
Remember: Visuals Enhance Message Comprehension
Use visuals to enhance your message Plan visuals based on audience needs Create consistent visuals Avoid over-complicating your visuals Check your presentation visuals
before your presentation