Big Data & Document Management:

The European Court of Human Rights Legacy Systems embracing Web 2.0 searching and sharing

John HunterHead of IT, European Court of Human Rights

Josh GilbertsonCo-founder, SkyDox

Agenda

Introductions The Project Objective with ECHR Market observations and challenges we are solving for ECHR The Solution John Hunter ECHR Case Study Solution Demo

SkyDox Introduction

A leading SAAS company

Simple and secure file sharing and collaboration solutions

Users - achieve greater levels of productivity

Organizations - achieve greater visibility and control

Giving users tools for online and offline working

SkyDox Online SkyDox Apps SkyDox Mobile SkyDox Apps

SkyDox Integrations

European Courts of Human Rights

A supra-national court established by the European Convention on Human Rights in 1953

Hears complaints that a contracting state has violated the human rights enshrined in the Convention and its protocols.

All of its 47 member states are parties to the Convention.

Rulings affect over 800 million inhabitants

Under the Convention it is required to make its judgments public and easily accessible to interested parties.

The Challenge

Develop and deploy a document sharing and search platform that:

1. Allows more than 4.6 million site visitors each year to easily search for and retrieve documents from an ever-expanding library of over 90,000 ECHR judgment-related documents.

2. Has an intuitive and simple to use user interface that could be used by professionals and the public alike.

3. Leverages ECHR’s legacy investments in SharePoint and Hummingbird DMS and drives internal efficiencies

© SkyDox 2012 | www.skydox.com

Connected and Getting Faster

More than 2 billion people use the Internet worldwide Europe leads the world in fixed broadband adoption with 54% more

penetration than the Americas

© SkyDox 2012 | www.skydox.com

I.T. consumerization has arrived

Consumer web apps proliferate

IP Traffic (PB) (1)

CAGR: +??%

9

CAGR: +??%

Voice - Brown Online gaming Web and other

data Data File sharing Video

CAGR: +??%

IP Traffic (PB) (1)

Sources: (1) Cisco Visual Networking Index, 2011 (2) Forrester, Credit Suisse 2012 (3) IDC 2012

Mobile device and tablet penetration (1) Enterprise Storage Growth (2)

Data Traffic Growth (1) Business File Sharing Data Growth ( 1)

© SkyDox 2012 | www.skydox.com

Forrester/ABI 22 %/+50% of workers use

tools others then those provided by this ICT function

to complete collaborative tasks

Forrester Believes that social

applications that encompass social business and

collaboration tools will become pervasive by 2016

Forrester 62% of workers spend time working at a location other than the office

IDC 62% of businesses believe that the number of mobile or remote employees will increase

TECHNOLOGY SOCIAL

WORK

Social and mobile business will become pervasive

Business Goes Mobile

© SkyDox 2012 | www.skydox.com

However, people are wasting time

Reformatting from multiple applications and documents

Publishing docs with multiple applications

Moving docs from one format to another

Acquiring archive docs manually Version

control

Search but not finding

Recreating content

Source Information worker survey Forrester Inc.all rights reserved 2009 Q3

$5,710

$5,251

$4,501 $4,201

$3,600$3,450 $3,300

ROI figures range from 38% to over 600%, depending on whether the

new information or ECM system and or collaboration is an incremental

improvement over an existing one or is an entirely new system replacing

previously manual processes.

© SkyDox 2012 | www.skydox.com

The volume and velocity of data is increasing

Organizations want to leverage legacy investments

There are a proliferation devices used

Users demand simplicity

Everyone’s interested in improving productivity!

What’s the catch?

Effective search tools are paramount for almost all businesses, being able to quickly find and retrieve information and files.

Information workers rely on having the right information available and it

can be extremely frustrating and time consuming trying to find it.

Organizations need a robust search tool which can fulfil their needs.

Intelligent Search Tools

Deploy a Web 2.0 infrastructure or UI that integrates with the legacy systems:

Meets user requirements Supports popular devices and files Is easily accessible from anywhere at anytime Makes it easy to search and find relevant content

© SkyDox 2012 | www.skydox.com

Where’s the opportunity?

Creation of a user interface, based on SkyDox expertise, that integrates with ECM, DMS, and search technologies

Document search, sharing, and dissemination (push/pull) channel Personalized search refiners to improve relevance Improved case/precedence-related search capability that improves client/case

relevance Automated tagging that adds metadata to files so search results become more

relevant Reducing operational overhead as legacy systems would require content to

be indexed manually Historic searches recorded and users alerted through RSS feeds when new,

related material is available

The Solution Delivered

Case Study – European Court of Human Rights

John Hunter, Head of IT European Court of Human Rights

ECHR’s challenge

Jurisprudence Visitors Performance load and

metrics

So how to manage such a large amount of information and allow for the smooth retrieval of documents?

Impact of the Court’s case-law ECHR is required to make judgements public

and accessible to interested parties Public obligation

Challenge continued…

www.echr.coe.int

Microsoft SharePoint and FAST Good base plus good knowledge of

search Intuitive UI

ECHR’s solution:

Server architecture

Data flow

An intuitive user interface is key to project success

UI audience

1 – “I know what I’m looking for and know how to find it” 2 – “I know what I’m looking for but don’t know how to find it” 3 – “I’m not looking for a specific result” – Exploration &

Discovery

Refiners Metadata tagging

Utilizing SkyDox search expertise

Excellent development platform Granularity Unique, real-time search experience Smartphone UI

Improvements

Public can search for and access documents within seconds of being published

New search refiners help users find the information they need more effectively

All public-facing documents indexed by Google RSS line feeds Twitter Generation Y

What does this mean for the user?

HUDOC demo