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out more!

Meet Wroxton Innes and Saddlery

Trading company

a cUre For poor cUSTomer

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JUne/JUlyEDITION

2013

Bill DarBy asks -are We ChIna ready?

BusIness, CoMMunIty, events, loCal suCCess storIes, tourIsM and More

P: (07) 5496 1789 M: 043 1234 760

Nestled in view of the majestic Glasshouse Mountains and breathtaking views of the Hinterland.

RestauRant & Function centRe

Experience a touch of authentic European flavour, deliciously prepared meals, welcoming staff, and incredible

facilities in a lovely setting.

Celebrate any special occasion; a wedding, birthday, anniversary, club, fundraising, business

event, theme nights and much more.

• Live entertainment available • Fully licensed• Amazing variety of catering options

BeD & BReaKFast

Let us spoil you with our Bed & Breakfast dinner packages.

Contact us for detailed information, about our upcoming events, cost and availability

2 Cedarton Drive, Cedarton 4514 W: www.chateaucedarton.com E: admin@chateaucedarton.com

Bartercard is a marketplace where you trade goods and services. It....

1300 BARTERbartercard.com.au

• guarantees new customers

• increases cashflow

• increases market share

• moves excess stock or fill seats

• fills downtime

• opens new business networks

With 55,000 cardholders Australia wide, it’s a great way to build value in your business.

Bartercard has helped to create new opportunities and drivebusiness growth

Bartercard-Caloundra Buzz Mag-95x140.indd 1 17/04/13 10:17 AM

open cocKpiT WeeKend 2013

“put yourself in The pilot’s Seat”

Photo: © Commonwealth of Australia 2012

Saturday 29th June & Sunday 30th June – 9am to 4pm 7 Pathfinder Drive, Caloundra, on the Sunshine Coast

Entry Prices: Adults $13 • Conc $10 • Child $8 • Family $30 (2 adults plus 3 children)

aeroBaTic diSplay midday BoTH dayS

• Lots of cockpits and cabins open • Aero engine running Classic cars and motorbikes • Food stalls – hot food, sandwiches, ice cream, coffee plus more • Fantastic raffle prizes • Plus much more

For further details visit qam.com.au or Queensland Air Museum

features

regulars

12 Tourism update

18 New members

21 Markets on Bulcock feature

22 Member’s directory

22 2013 Networking events

Caloundra ChaMBer of CoMMerCe and Industry InC.a Office 11, 51-55 Bulcock St (PO Box 177) Caloundra 4551 P 07 5492 5977 f 07 5499 7633 e admin@caloundrachamber.com.au

advertIsIng and Content suBMIssIons To enquire about advertising space, or to submit an article for consideration please contact the Editor of Caloundra Buzz magazine Erin Pyers erin@caloundrachamber.com.au Graphic Design and Production by: Coastal Copy and Print.

Cover image: Bill Darby – Caloundra Chamber of Commerce Tourism & Events Chair and Rumba Resort Director. Photograph: Greg Gardner Photography. Thank you to Brian Rodgers Photographics for the contribution of images www.brp.net.au

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49 Bulcock St, Caloundra 07 5491 2000 email pbell@henzells.com.au

04 Are we China ready?

05 Sue Joseph means big business

06 Coast revving up for Rally’s spectacular return

07 The importance of relationship building

08 Quick snippets

09 Success doesn’t come easy

10 Saddlery Trading Company Q&A

14 Hospital update

15 Social pics

16 A cure for poor customer service

20 Facebook for business

Photo: © Commonwealth of Australia 2012

www.caloundrachamber.com.au 3

are We ChIna ready?by Bill darby mBA mAiCd

FROm THE ChaMBer’s ManageMent CoMMIttee

One such experience was the recent mayoral delegation in which I participated visiting the Sunshine Coast’s sister city in Xiamen, China.

Xiamen is a city of approximately 3.6 million people and apart from being one of China’s four highly prestigious Economic Development Zones, this is where Chinese people go for their holidays. In fact, over 100 000 people a week flock to this famous and historic seaside destination to escape the cold winters of the north and enjoy a very similar climate to our sub-tropical weather. One could say that Xiamen is to Shanghai what the Sunshine Coast is to Brisbane – just a whole lot bigger!

The purpose of the visit was to build on the groundwork that Cr. Jenny mcKay (among others) has contributed over the past 12 years in establishing a unique trust between our region and the people of Xiamen. The reason I say unique is because in Xiamen’s case, our region really has been visiting this city longer than just about anyone. The Xiamen of the late 1990s bears little resemblance to the vibrant and modern city of today.

Trust doesn’t come easy to the Chinese people. With their 5 000 years of continuous culture, they’ve watched plenty of people come and go, so establishing relationships really has become a cornerstone of their society.

As a delegation of business owners and industry representatives, Council provided the framework for us to ascertain with clarity the potential for building economic links with Xiamen. Without these valuable introductions, I for one am convinced that this would not have been possible. This was no junket mind you, each delegate paid their own way to see first hand how this new “Asian Century” might affect the Sunshine Coast into the future.

Now this is where it gets complicated.

It’s difficult to pick up a newspaper nowadays without reading about how China is the cashed up powerhouse that’s going to dominate not only our tourism industry but also influence all our lives well into the future. This is absolutely true. They have a massive and growing middle class that is spreading its wings across the world seeking investment opportunities, a western education

and a life for their child away from communism. As part of Asia ourselves, the big question is, how do we as a region manage these incredible economic opportunities?

Seeing the rate of China’s progress, the time has come for us as a community to decide what we want the Sunshine Coast to look like in 20, 30 or 40 year’s time. We currently offer a natural, clean and authentic “Aussie” experience to our visitors. These attributes attracted many of us to the region to live in the first place. How do we attract the right investment and welcome people to the region who want to come here because of our authenticity? How do we welcome diversity, capitalise on our assets and at the same time honour our privileged lifestyle for the next generation and beyond?

See the next edition of Caloundra Buzz for the final part of our series of - Are We China Ready?

Every now and again in my role as an industry advocate I get the opportunity to do something truly amazing. Tourism and Events Chair Bill Darby

Xiamen, China – Sunshine Coast Sister City Photo courtesy of Sunshine Coast Council

4 caloundrabuzz

suCCess STORY

She’s a business woman that can hold her own and make a stand on things that she sees as important. Sue is an influential person with visions for development in our community and the business industry. She comes with a ‘watch this space’ tagline.

Holding meetings with affluent Chinese business men is all in a day’s work for Sue, working on a major establishment in China; a Daisy’s Place restaurant that will be open 24/7 and seats 2,000.

Another business feat for this non-stop worker will be the publishing of three books that she has written.

“I have my views on the way forward in business on the Sunshine Coast. I think we need to accommodate for elements of other cultures and their customs. For instance, nearly all of my international clients that I see stay in Brisbane because everything is open later. We know that the way of the Asian culture is to do business late at night, yet the coast is a ghost town at that time,” Sue said.

As a local business owner herself, Sue is very aware of the difficulties that confront businesses on a daily basis, but she knows that if we stagnate and don’t innovate or have an enquiring mind, there is no stepping stone to a prosperous future.

Peeling it back to the local level, Sue has no troubles in looking at where improvements need to be made, starting with the aesthetic appeal of the area around Daisy’s Place. Rusty signs, overgrown grass, graffiti and an out-dated visitor information sign are some of things that she has been tackling, and rightly so. As the only free overnight caravan rest stop on the Sunshine Coast, it is definitely not showcasing the idealistic environment that these holiday makers set out to see.

A true perfectionist, Sue makes sure that each and every customer that walks into Daisy’s Place, a restaurant that she spent a year transforming back

in 2010, receives nothing but the best. It offers the finest food, service, views and the rest. With a major focus on staff development, Sue prides herself on the training and investment that she puts into her staff, ensuring that Daisy’s Place is the appropriate venue for those very important work meetings where you intend to impress your guests. After all, Sue created Daisy’s Place with this in mind; she needed somewhere to meet with

important international clients and know that they would get nothing but the best. You would think that there would be no time left in her day, yet Sue still takes on more projects, like coordinating semi-trailers of donated goods to Bundaberg for flood relief. There is no stopping this outgoing, gutsy, go getting business woman.

Visit www.daisysplace.com.au to find out more about this beautiful restaurant.

by Erin Pyers

WE BUY • WE SELL • WE LOAN THERE IS AN ALTERATIVE TO CASHIES! PAWN BROKER

3 Waterview St, Warana (Behind Subway) T: 5493 6133

HAND PLACE

INSTANT CASH LOANS AGAINST ANYTHING OF VALUE

Shop 2, 21 First Ave, Maroochydore (Opposite KFC) T: 5443 8288

METRO MONEY PTY LTD T/A

SUE JOSEPH Means BIg BusIness

Sue Joseph, owner and operator of Daisy’s Place and Bassett Barks, knows what she wants and isn’t afraid to say it.

Sue Joseph Owner of Daisy’s Place and Bassett Barks

“Sue prides herself on the

training and investment

that she puts into her staff”

www.caloundrachamber.com.au 5

The Sunshine Coast is revving up for some spectacular sports action when the International Rally of Queensland (IROQ) returns on the 12 - 14 July.The rally is the only Australian stop on the seven-round FIA Asia Pacific Rally Championship and is one of the coast’s most important annual sports events, bringing more than 2000 competitors and supporters from overseas and around Australia and showcasing the region to television viewers in around 120 countries.

IROQ also hosts the East Coast Bullbars-backed Australian Rally Championship, as it has done since 1967, plus categories for Queensland championship competitors and the popular Classics.

The drivers will be some of the best from Japan, India, Britain, malaysia, France, New Zealand and Australia and their cars a collection of small but powerful machines that appear to defy physics as they race on gravel tracks at speeds approaching 200 kmh.

IROQ is a special-stage rally. Drivers, relying totally for direction on pre-event reconnaissance notes called over helmet-to-helmet intercom by a co-driver, tackle up to 20 closed-road stages of varying lengths across the weekend.

They race at short intervals one at a time against the clock and the crew with the fastest total time wins the rally.

It’s a thrilling sport, demanding supreme driving skill, teamwork, determination, strategy, technical expertise and not a little courage.

IROQ spreads its action – and its potential economic benefits – across a wide footprint of the Sunshine Coast and mary Valley.

Headquartered at Caloundra for a week of preparations and competition, teams also will visit Nambour, Kenilworth, Imbil, Pomona and the Ettamogah Pub at Palmview.

There will be plenty of opportunities to see the cars in action, but the “main event” will be the Super Special Stage and Rally Show at Nambour Showgrounds on Friday night 12 July.

Gates will open at 5pm for a night of competition on a demanding stage that includes both the showground precincts and the main ring. Spectators will be able to follow cars most of the way, with a flying finish to be located in front of the grandstand.

A corporate hospitality suite will provide excellent trackside viewing while guests enjoy quality food and drinks.

General Admission and Corporate Hospitality tickets for the International Rally of Queensland are on sale at www.rallyqueensland.com.au.

The website also will carry the detailed event program, directions to the spectator points and the latest rally news.

The Caloundra Chamber of Commerce will be hosting a function to welcome officials and teams on Thursday 11th July 2013. The function will also connect the business community with the event. Look for details on the Chamber’s website www.caloundrachamber.com.au

IROQ is supported by Tourism and Events Queensland and the Sunshine Coast Regional Council.

COAST REVVING UP for rally’s sPeCtaCular return

loCal EVENT

Esapekka Lappi will be a star attraction for rally fans.FINLAND’S champion rally driver and European car maker Skoda will join forces with the number one team in the Asia Pacific for a major multi-national bid to win the International Rally of Queensland on the Sunshine Coast in July.

6 caloundrabuzz

the IMPortanCe of RELATIONSHIPS IN BUSINESS

CustoMer RELATIONS

It goes without saying that relationships are instrumental in business.Forging alliances, making friends, networking at events, working with colleagues, engaging stakeholders and managing customers, is all in a day’s work for most Caloundra businesses. These relationships are the crux of any organisation, and how they are managed can determine the success of a business.

With business evolving at such speed these days there is no doubt that it is hard to stay on top of everything, however it seems that the basic and most important elements of business are getting lost in the mix. We seem to be forgetting the power of common courtesies.

A Lenox etiquette poll found that nearly 5 out of every 10 people don’t always say thank you. Remembering to do so is now a sales point of difference. It also goes a long way toward forging relationships that can turn into opportunities.

The ‘love them and leave them’ way of conducting business is usually fatal to profitability. So let’s bring back into focus the attitude of gratitude. You’re never too busy to say thank you and show your appreciation.

Once you have new customers your attitude should become ‘love them and love them even more’. Constant attention and follow-up with customers results in healthy back-end sales. Did you know that it costs six times more to sell something to a new prospect than to sell that same thing to an existing customer?

manager of Jetts Fitness Caloundra, Dmitri Simons, said that they harness the concept of gratitude every day, and not only do they find it self-rewarding, it also increases the success of their business.

“We demonstrate gratitude in many ways. As a priority we acknowledge each and every customer when they enter and exit our gym. We also offer complimentary training sessions and we run internal campaigns for our members such as special offers. Communication with our members is hugely

important to us. Upon joining the club, our members receive a ‘welcome’ email. We also keep them informed and aware of club activities and news with our in-club newsletter. By maintaining strong communications we demonstrate how much we value our customers. Our entire focus revolves around our members and we constantly aim to ensure they have an excellent experience. members appreciate a positive culture and ours is all about doing right by the member and ensuring they enjoy their journey with us.”

In addition, Jetts is an integral part of the broader community of Caloundra, and the team is currently launching a number of community sponsorships and partnerships to demonstrate its commitment and gratitude to the community in which it operates.

Dmitri continued, “We have sponsorship agreements with Caloundra Surf Life Saving Club, the AFL Club, Little Athletics, and are in consultation with Caloundra City Private School and Caloundra Christian College. From the membership payments we receive, we provide a percentage to a sponsorship contribution for local community groups”.

Harness your business relationships, say thank you when due and go out of your way to show gratitude. Do all of this and watch the sales flow in.

Don’t underestimate the power of saying ‘thank you’.

by Erin Pyers

www.caloundrachamber.com.au 7

see results for your business

Bendigo and Adelaide Bank Limited. ABN 11 068 049 178. AFSL 237879. BB18 (161013_v1) (8/08/2012)

Are you looking for a business banker who can deliver know-how that will save your business time and money?

Drop into your nearest branch at 99 Bulcock Street, Caloundra or phone 5492 5267.

Caloundra Community Bank® Branch

MAKE THE MOST OF THE MOMENT CaMPaIgn Tourism Events Queensland and Sunshine Coast Destination have launched a new tourism campaign promoting the Sunshine Coast region. With a massive campaign budget of $800,000 and all new creative, the campaign is expected to draw visitors to the region.

make the most of the moment campaign positions the Sunshine Coast as the destination that enables people to take themselves offline, to enjoy quality time with their family and friends – to Make the Most of the Moment - so they can leave feeling naturally refreshed.

The campaign will run in several parts. TV advertising launches the platform then comes the public relations phase due to launch in July. This phase will see the launch of a suite of tools, to be shared with visitors and local operators that enable visitors to the Sunshine Coast to switch off and make the Most of the Moment.

WelCoMe to Caloundra BIllBoard refreshThe Chamber of Commerce has driven a project to refresh the billboard beside the Caloundra Road Visitor Information Centre. This is a popular stop for travellers arriving into Caloundra and after hours when the centre is closed, the billboard is the next best thing for info. “I felt that the billboard needed to entice travellers to stay and play in Caloundra and not just drive on. What was there was old information and in a disgraceful condition” Leanne Layfield from the Chamber said.

Leanne worked in conjunction with Council and Sunshine Coast Destination on the new artwork and funding for the project came from Division 2 funds thanks to Councillor Tim Dwyer. The signage proudly reminds everyone that Caloundra was Australia’s Tidiest Town 2012.

CoMMunIty develoPMent Did you know that the Caloundra Chamber of Commerce supports a range of charities and community groups through the donation of stall space at their markets on Bulcock? Inclusion in the market gives groups the opportunity to conduct fundraising or awareness campaigns.

The following groups have proudly been supported this year: Australian Volunteer Coastguard Association, Save Emily Foundation, Sunshine Coast Orchid Society Caloundra, make-A-Wish Foundation, metropolitan Caloundra Surf Lifesaving Club, and Qld Cancer Council Relay for Life. If you would like more information on how to be considered for a donated stall space for your local charity or community group please contact the markets on Bulcock market manager Jade by emailing jade@caloundrachamber.com.au

CoMMunIty WI-fI trIal for BulCoCK street The Caloundra Chamber of Commerce has facilitated a trial by local company Net4 of a free community Wi-Fi service for one block of Bulcock Street. Local businesses have been enthusiastic about the project and had the necessary equipment installed to enable the meshed system. The Chamber supports the project as a long term sustainable strategy to bring more patrons into the heart of town and lengthen their stay while they use the internet on their mobile devices. “I know when I’m travelling we are always on the lookout for free Wi-Fi. It’s a growing trend for retailers and now towns to offer a free Wi-Fi service” Leanne Layfield from the Chamber said. Net4 are doing this as a commercial opportunity with local businesses able to advertise at the point of login.

noMInate noW for the sunshIne Coast BusIness aWardsNominations are now open for the 2013 Sunshine Coast Business Awards. The awards are designed to recognise and celebrate the efforts and achievements of the diverse and dedicated Sunshine Coast business community. You are encouraged to nominate a business or person that you believe excels at what they do or to self-nominate. Nominees will then receive an entry kit. Deadline for completed entries is the 16th August.

more details available at www.scbizawards.org.au

QuICK snIPPets A scene from one of the Make the Most of the Moments TV commercials now showing

8 caloundrabuzz

But when you speak with any business owner, in particular those that have started something from scratch, they are not short of a story that involves tears, trauma and near failure.

David and Julie Coleman are no exception to the trials and tribulations of starting a new business, though, like most battlers they are here to tell the tale.

Natural Pet Treats Australia manufactures a unique and comprehensive range of premium, naturally dehydrated pet treats for the domestic and export market. They use a one of a kind, purpose built machine to dehydrate their raw ingredients of chicken breast, beef, lamb, kangaroo and seafood, ensuring that it still holds all of its flavour and nutrients. They have branded their product as Loyalty Pet Treats, that can be found on their online store.

Paying too much for their first machine was

the beginning of some challenges for David and Julie; they were then confronted with what appeared to be helpful advice that turned out to be the opposite. On top of this, they were beginning to learn about the machinations of the pet food industry.

“The biggest battle in the pet treat industry is dealing with cheap, inferior and imported products. Poor labelling creates an unfair playing field. We list exactly what is in each product, without hiding ingredients. Our guarantee is that we are a 100% Australian manufacturer, and everything that we sell is made by us, a claim not many manufacturers, distributors or wholesalers can make.

“There is a lot of dishonesty in this industry and we are trying to raise the bar on this,” Julie said.

Pushing through these hurdles, Natural Pet Treats Australia has come out the other end and

is now growing at a rapid rate. Their product has been very popular in Japan, Taiwan, Singapore and South East Asia, and they have just launched into America. It is unfortunate that the Australian market doesn’t seem to be as supportive of their products.

In the coming months, Natural Pet Treats Australia will be in every show bag given to the rich and famous at the Grammy’s, mTV music Awards and in the Oscars again next year.

“We have this saying ‘thank God for the Paris Hiltons of this world’,” David said.

With a niche luxury product comes a unique target market that Natural Pet Treats Australia has discovered.

You can treat your pet to the goodness of Natural Pet Treats Australia by visiting their online shop see www.nptaustralia.com or www.loyaltypettreats.com.au

“We list exactly what is in each product, without hiding ingredients. Our guarantee is that we are a 100% Australian manufacturer, and everything that we sell is made by us.”

suCCess DOESN’T CoMe easy

What was an unplanned business venture for David and Julie Coleman, back in 2007, has turned into a flourishing manufacturing company in Caloundra with six staff and the promising hum of business expansion.

by Erin Pyers

InnovatIon IN BUSINESS

www.caloundrachamber.com.au 9

ONLINE BusIness

Saddlery Trading Company has been distributing equestrian products to the domestic and international market for over 30 years.

The company supplies 1,000 retail stores in Australia with over 15,000 items. They also sell to retailers in other countries such as New Zealand, malaysia, Singapore, Indonesia, Hong Kong, Taiwan, UAE, Sweden, Germany, and more. We spoke with company director, Wroxton Innes, to learn more about this high achieving Caloundra based business that is flying under the radar.

You have been in your new building in Caloundra for three years, where did you move from and why?

Prior to moving into our new purpose built facility in Caloundra, we were operating from a warehouse at Tennyson in Brisbane. We had to move as we had out grown the premises. We did look at other places to build in

Brisbane, however, having two young children we thought it was the perfect opportunity to let them grow up in a fabulous location on the Sunshine Coast. Of course, on a commercial level, we had to make sure that Caloundra ticked all of the boxes for us. We wanted to be certain that we could maintain the same level of service to our customers from a new base.

Has Saddlery Trading Company always been a wholesaler?

No, Saddlery Trading Company started out as a retailer in Brisbane under the Greg Grant Saddlery name. my wife’s parents started the business in the early 70’s, which they ran from their garage at home. The business grew rapidly and, after a few stepping stones, they opened two stores in Brisbane, at Annerley on the south side and Aspley on the north. Both stores still operate today. Saddlery Trading started as a result of Greg Grant Saddlery having to buy large quantities of stock to get the goods at a reasonable price. That often meant the business carried too much stock. Saddlery Trading was born as the Wholesale arm of the business.

BusIness CLOSE UP

SADDLERy TRADING COMPANy Q&aWroxton Innes

10 caloundrabuzz

Along with sourcing products from suppliers, you also manufacture your own products. How do you manage manufacturing overseas and in Australia?

We have a small factory in Ipswich where we manufacture mainly

thoroughbred racing items such as bridles, girths, breastplates etc.

These are all made using PVC materials, which are available in many

colours. This range is exported all around the world, however with

the high Australian dollar the export business has slowed. In regard

to manufacturing off shore, we have teamed up with some great

manufacturers in China who produce our designs. We also work

with manufacturers in many other countries including India, Pakistan,

Taiwan, Germany, United States, Japan and Korea. We manage these

relationships by travelling to the factories throughout the year and having

regular contact.

What is your process with the development of new products?

We listen to our customers’ requests on what they feel is missing from the market. I think now more than ever it is important to produce high quality products using high quality materials. Also, it is important to protect these products by having a patent. If that is not possible, we build a strong brand and tag new items behind this brand.

What is the strategy that you use for wholesaling?

Building brands that the end consumer will demand the retailer to carry in their stores. You need to market your items to the end consumer not the retailer.

Have you come across some major hurdles in the business, and how did you overcome these?

The sector was hit by Equine Influenza (EI) in 2007. This could have crippled us as we lost 40% of our turnover overnight and we didn’t put any staff off through this period. We refocussed on consumables as we knew that people still needed to feed their horse.

What are the special features of your purpose built Caloundra premises

We put in a sunken loading dock which sped up the unloading of containers. We also have a roller conveyer to move parcels easier and faster. We have introduced zoned picking, which has made a huge difference in output for us. We wanted to make sure that this building would help make us much more efficient than we were in the past. The best thing we did was add solar panels to our roof. We had 330 panels installed on our roof producing 80 kilowatts of power. I believe this is the largest privately owned install in Australia, done without Government assistance. This has made a huge difference to our energy costs. We cover our electricity needs most days and we envisage that it will pay for itself within 5 years.

Saddlery Trading Company has been established for over 30 years. What innovative ideas have you come up with and what trends do you see for the future?

We have many new innovative items in the pipeline, which will keep us at the head of our game for a few years yet. I cannot divulge what these latest ideas are as they are still in planning stages and need to be registered. With the changing way of doing business, we have recently set up web sites for our customers which are all linked to our database. This way our customers have a fantastic website with 15,000 items, and we have our customers promoting all of our items for us. We despatch all of the orders from these websites directly to the end consumer, and the consumer doesn’t even know we exist.

Are you looking at expanding beyond horse products?

Yes we are. We are launching a few new online businesses within the next six months, in other industries. I think you need to diversify in the current economic climate and I’m very confident about our future.

www.saddlerytrading.com

The popular giddyupgirl clothing range, designed on the Sunshine Coast, is distributed nationally by Saddlery Trading Company.

www.caloundrachamber.com.au 11

stockland Caloundra foreshore fun runCaloundra

16 June

One of the state’s most scenic running events. The 10km Foreshore Run, takes participants through some of Caloundra’s renowned beaches including Golden beach, Kings beach and Shelly beach before climbing over moffat Headland to the finish line. A shorter 3km run or family walk is also available.

www.caloundrafunrun.com

Caloundra Cup CarnivalSunshine Coast Turf Club

29-30 June

The Caloundra Cup is one of the Sunshine Coast’s major racing events and promises full fields with high class horses and the best jockeys from around Australia. Live racing, fashions on the field and a big screen TV on the course, this weekend is one not to be missed

www.sctc.com.au

open Cockpit WeekendQueensland Air Museum

29-30 June

Once a year, the canopies are slid back and the cabin doors are open for a close up look inside many of the historic aircraft at the museum. You can sit in the pilot’s seat or inside the cabin of an airliner. There is a large variety of military and civil aircraft on offer, including jet fighters, helicopters, trainers and transport types.

www.qam.com.au

Ballet revolucion The Events Centre, Caloundra

8 July

Ballet Revolucion is ballet with attitude. The international dance company mixes the dynamics of contemporary dance, brilliant ballet, powerful street dance and hip hop. The result is an explosive athletic performance, full of raw energy with a distinctly Cuban flavour.

www.theeventscentre.com.au

uPCoMIng events

tourIsM UPDATE

The Sunshine Coast is gearing up for a Kiwi invasion.

On June 18, Air New Zealand and alliance partner Virgin Australia commence their seasonal flights from Auckland to the Sunshine Coast. Following the success of last year’s inaugural flights, direct flights to the Sunshine Coast will operate for an even longer period of time which is great news for the Sunshine Coast economy. The season has been extended by five weeks until the 15th of October. The bonus for Caloundra is that it will have direct access to an international market for the Caloundra music Festival.

Based on figures collected on the seasonal flights in 2012 from the Auckland Departing Passenger Survey, for over 70% of New Zealanders this was their third visit or more to the Sunshine Coast. The data indicated that the direct flights influenced over 80% of visitors and a staggering 95% said they would use the service again. This is great news because, in these globally challenging times, these partnerships provide a shot in the arm

for the tourism industry.

With an additional 3000 seats arising from the additional five weeks of operation, it is estimated the boost to the economy will be 20 million dollars.

< NZ Herald travel

supplement

exPerIenCe traIl

SCDL’s six experiences are all about seeing and feeling the Sunshine Coast.

1. Nature Trail

2. Attractions Trail

3. Food Trail

4. Coastal Fun Trail

5. Markets Trail

6. Arts and Culture Trail

The six trails offer a diverse range of options and experiences which appeal to all ages and demographics.

The aim is to attract visitors to the

region and ultimately encourage them to increase the length of their stay. The trails are linked online to accommodation and activity deals. Visitors can choose to do one experience on the trail, mix and match experiences and explore the hidden gems the region has to offer.

While the Experience Trails were tailored to visitors, SCDL has found that locals are taking advantage of the great offers and exploring what is in their own backyard.

to view the trails and videos, visit: www.trails.visitsunshinecoast.com.au

Experience is defined as: encounter/practical contact with, or observation.

So close but a world away

Sunshine Coast

Naturally Refreshing

What’s hot on the Sunshine Coast

Things to see and do

Foodie heaven

visitsunshinecoast.com.au

Mooloolaba Beach

12 caloundrabuzz

International rally of QldCaloundra, Nambour, Pomona

12-14 July

Rally cars assemble at the Oaks Oasis Resort in preparation for 831kms of challenging driving. As the only FIA international rally to be held in Australia in 2013 this is truly a unique event. Drivers from around the world will descend upon the Sunshine Coast to partake in this thrilling motorsport event.

www.rallyqueensland.com.au

Queensland great endeavour rally & CruiseCaloundra RSL

13 July

To kick-start this iconic fundraiser event, a morning filled with celebration and family friendly activities will take place at Caloundra RSL from 9 – 12am. There will be around 70 weird and wonderful rally cars on display and activities for everyone to enjoy. The first car will depart at 11:30 with the rest departing at one minute intervals.

https://great.endeavour.com.au

Caloundra City Bowls CarnivalCaloundra

15-26 July

mixed fours, men’s 2, Ladies and opens: there are plenty of categories and great prize money on offer.

www.scdmba.com.au

Bindi Irwin’s BirthdayAustralia Zoo

24 July

Australia Zoo’s Wildlife Warrior, Bindi is turning the beaut age of 15 and the celebrations will be huge fun for everyone! Come and celebrate with Bindi and enjoy all the activities at Australia Zoo.

www.australiazoo.com.au

KeeP the KIds Busy In YOUR OWN BACKYARD

Golden Beach is perfect for the little ones with the tranquil waters of the Pumicestone Passage. Build a sandcastle, take a walk and let the kids paddle in this long, peaceful stretch of water.

Follow the Coastal walk to Bulcock Beach, popular with children who like to splash in the warm paddling pools at low tide. Perhaps head for breakfast at the strip of cool cafes and restaurants across the road, or pack a picnic and relax in the grassy park at Happy Valley, where the kids can wear themselves out with a frisbee, a football or a cricket set.

Kings Beach offers something for everyone: rock pools, a child-friendly water fountain, the oceanfront saltwater swimming pool, and the gentle beach break with protected swimming areas. Pack the bucket and spade, boogie boards and a maybe a wetsuit. Kids will find plenty to keep them busy.

For the mini Kelly Slater or Steph Gilmore, moffat Headland protects moffat Beach from the winds offering a tempting surf break. While the kids are busy catching waves, explore the vibrant little strip of alfresco cafes and restaurants.

Keep the mini-explorer busy on the Dicky Beach foreshore where there is all manner of shells and treasures lost and forgotten – perhaps from the S.S. Dicky that was forced aground in 1893. The skate park is a popular spot where words like ‘sick, stoked, carve and bail’ are commonplace.

Currimundi Lake is a great spot to spend the day. Pack a picnic lunch or buy takeaway from the cafe, let the kids build sandcastles, splash in the water, paddle a kayak, catch a fish.

A day at the beach is cheap and cheerful and guaranteed to wear the kids out.

If it’s culture you’re chasing, why not take the kids to the Caloundra Regional Art Gallery or the Caloundra Library? During each school holiday period, the Gallery hosts ArtScool workshops that focus on creative, innovative and fun learning experiences for ages 5 to 12 years. A variety of other programs focus on a rich and valuable experience for up to 12 students.

for more information on what to see and do in your backyard: http://www.visitsunshinecoast.com.au/regions/caloundra-to-kawana

With the midyear school holidays fast approaching, start making plans to keep the kids busy during the school holidays by exploring one of the fantastic beaches in your backyard.

www.caloundrachamber.com.au 13

Firstly, let’s acknowledge that after so many years the hospital is actually being built thanks to the hard work of many people. It will be the first hospital built on a greenfield site in Queensland for many years. This is a win for the Sunshine Coast community.

This is also good news for the local economy with employment opportunities coming our way. more than 3,500 staff will work in the new hospital when it opens in 2016 and about 6,000 staff will be required by 2021. During construction, on site trades, labour and supervision is expected to peak between 1800-2000 workers in the second half of 2015.Perhaps the biggest question now is how does the new hospital operate? The Government has one goal and that is we will ensure people are treated quickly, professionally and at no cost to their wallet.

There seems to be a concern that as the word “private” is in the title, public patients will not be seen at all or worse be seen at a cost. Let me say, this is not the case. Whatever is decided the end result must be the safety and well-being of patients.

Public private partnerships have been painted with a dark brush, but they are not unique. Western Australia has two and a third being constructed, which have different configurations of public/private input. Irrespective, no public patient pays a cent and the Government always holds the whip hand.

KPmG has been commissioned by the Department of Health to undertake an independent review of what, if any, clinical and support services should be outsourced. There are a number of things that need to be considered when talking about a public private partnership hospital such as:

What has happened before under a public hospital system? What was right and what was wrong with this model. How much did it cost the tax payer?

What have providers under a public private partnership model achieved and where have they failed?

What will a Government do to ensure (under a public system or a public private partnership) that it retains total oversight and the ability to make changes should they be necessary?

Can certain services be better delivered under one model rather than the other?

What will be the impact on the scope of education and research necessary to attract, train and retain the necessary workforce and deliver the required level of tertiary hospital services?

These are a few questions that I hope the report will provide the answers to.

The outcomes of this review will be open to comment, criticism and debate. Whether it is undertaken with the end in mind or objectively will not be difficult to see.

I think as a community we need to debate the pros and cons and not throw out the idea because it is new. The fact is that, under any Public Private Partnerships currently operating in Australia, public patients pay nothing.

Our community has achieved so much together. Let us now move forward together to achieve the best for public patients across the Sunshine Coast.

By MarK MCardle MP - MEMBER FOR CALOUNDRA PH 5491 2780

hosPItal uPdate

MarK mCARDLE

The Sunshine Coast University Hospital is coming. A lot has been written about this hospital, not just recently but over many years.

Artist’s impression of the main entrance to Sunshine Coast University Hospital

14 caloundrabuzz

Rachelle Salisbury (Rumba Beach Resort), Geoff Peters (Sunshine Coast Council) & Emma Buckingham (Rumba Beach Resort)

OUT & ABOUT

Better BusIness BreaKfast

over 150 PeoPle attended the thIrd Better BusIness BreaKfast run By the Caloundra ChaMBer of CoMMerCe at PelICan Waters golf resort & sPa In May.Guest speaker and customer service expert martin Grunstein spoke on making profit in changing times, sharing valuable advice for businesses. Feedback on the event has been fantastic but it’s the implementation of Martin’s advice that the Chamber wants to see and hear from all who attended.

If you missed this breakfast, don’t miss the next one on the 24th of October 2013.

See more images of the Better Business Breakfast on the Chambers facebook page www.facebook.com/CaloundraChamber

Stephen O’Shea (Sandbar Café) with Ann Donnarumma (Demi International Beauty Academy)

michelle Timperley (First Class Accounts Caloundra), Sally Young (Warana Village Hair Studio) & Eve Kerry (Sink or Swim School)

Steve Watson (Eclipse Patios) & Adam King (Rumba Beach Resort)

Scott Coggan (Opals Down Under), Robyn Hills (master Photographer) & Glenda Davis-Smith (Coffee Club Stockland Caloundra)

Glen Kaberty, michelle Rolfe, Danni Reed & marcus Henderson (all from ANZ)

www.caloundrachamber.com.au 15

servICe EXCELLENCE

Today I was humiliated by a car salesman.

So, what’s new? It’s probably happened to anyone who’s ever bought a car. What I learned from my incident is why customer service in Australia is so poor! And what we can do about it, as consumers and business people.

You see, I asked an outrageous question that triggered off my humiliating experience. This question was so impertinent and so unusual that the salesman was at first dumbfounded and eventually abusive. Not only didn’t the salesman have an answer, he called his manager over and he had no answer either.

What was this infamous question that caused all the trouble?

“I can get this car from a number of dealers. Why should I buy it here?”

“What do you mean?” asked the salesman.

I rephrased the question.

“What’s in it for me to do business with you that has nothing to do with price?”

“I’ve been selling cars since the seventies and nobody has ever asked me that”.

His answers (and his manager’s whom he called over) ranged from “why wouldn’t you buy from us?” to “we need the money”. This was ridiculous but when they started joking together about what a stupid question I’d asked, it became too much and I walked out.

They were flabbergasted.

The salesman chased me and said he thought I was kidding when I walked out and I told him that if he thought he could have a joke at my expense to my face and then expect to take my money, he was sadly mistaken.

As I left, he told me he knew from the start I was a troublemaker.

I was angry!

But when my anger subsided, it was replaced by insight.

The reason customer service is so poor in this country is twofold.

From the consumer’s point of view, we don’t challenge businesses to give us more than we pay for. The reason that car salesman had never been asked what he did to add value to the sale is that it’s a risk for a ustomer to ask. The same as it’s a risk to send food back in a restaurant or to complain about bad service in a shop. If you take the risk, you might get humiliated like I did.

As a result, we learn not to challenge and complain and sadly, those bad businesses learn there is no need to do it any differently.

From the seller’s point of view, the lesson is not just the obvious one of treating your customers with respect when they do complain. That is important, but what is critical is to ask yourself, your partner or boss, “what’s in it for a customer to do business with us that has nothing to do with price?” and tell your customers these reasons up front because they may not ask you for fear of being humiliated.

There are great examples in the Australian marketplace of reasons to do business with different companies that have nothing to do with the price

a Cure for POOR CUSTOMER SERVICEby martin Grunstein

16 caloundrabuzz

“Telling your customers what they get that they don’t pay for (whether they ask you or not)

not only shows you are concerned about their needs; it helps shift their focus away from price

and onto value.”

of their products or services. And you don’t have to pay for any of them!

Target tells the world about their unconditional money back guarantee. St. George Bank will save you the trouble of closing your current bank account by doing it for you if you open one with them. Nissan offer free road service with all their new cars in case anything goes wrong and muffin Break remind you that some of their muffins have low salt, low cholesterol and high fibre.

Telling your customers what they get that they don’t pay for (whether they ask you or not) not only shows you are concerned about their needs; it helps shift their focus away from price and onto value.

As a salesperson, it could be the difference between making sales at top dollar and constantly having to price match.

I don’t believe customer service is ever going to be perfect in this country, but, as consumers, if we regularly ask the people we buy goods and services from “what’s in it for me to do business with you that has nothing to do with price?” two things will happen.

The businesses that have a customer focus and have an answer to that question (hopefully, your business) will have an increasing loyal client base and the businesses that don’t care enough about their customers to be able to answer that question (hopefully, your competitors) will struggle.

And wouldn’t that be wonderful?

I am less angry now. I hope you and your customers benefit from my experience.

For more information on customer service visit www.martingrunstein.com.au

mArtin’S FiVE TiPs for Good CuStomer SerViCe

1. Have a WHY CHOOSE US page on your website instead of an ABOUT US page. Talk in customer benefit terms rather than telling people how wonderful you are.

2. If you give back to the local community, tell your prospective customers how you do that. People with civic responsibility like to do business with people who are the same.

3. Guarantee your product/service and be up front about it. Tell people you put your money where your mouth is. If your product fails, you are going to have to refund the customer’s money anyway.

4. Use customer testimonials in your marketing. I am more likely to believe what your customers say about you, than what you say about yourself.

5. Say thank you after the sale and follow up. A “how’s things” phone call could be the catalyst for referral business.

martin Grunstein speaking at the Chamber’s Better Business Breakfast.

www.caloundrachamber.com.au 17

Caloundra ChaMBer of CoMMerCe NEW MeMBers

AAA Accounting Delivering all clients a professional service at affordable rates. With over 35 years’ experience we provide taxation, accounting, BAS and advice for individual, small business, self-managed superannuation funds, companies and trusts. Guiding you to greater successes.

Phone (07) 5491 1108

ADFXADFX is a strategic agency born out of a collaboration of talented and passionate individuals. Our diverse team has an extensive portfolio of media planning/buying, creative design, TV production, commercial print and web development. Consider us an extension of your team, working as one to achieve your desired result. www.adfx.com.au

Angelz Health & HarmonyAngelz Health and Harmony is about Kinesiology, consciousness training, dietary consulting, Bowen therapy, meditation and essential oil healings. Gentle and effective techniques that aim to get the best results for you. Increasing awareness increases health and happiness for you and others. Rose, Helen and mary.

Phone 0423 739 023

basenine Pty. Ltd.Basenine utilises the latest web technology and business concepts to create easy to use and functional Business management Systems that are powerful and affordable. We Listen, Develop, Implement and Train. Please visit our website for more information.

www.basenine.com.au

BDOBDO is one of Australia’s leading full-service audit, tax and advisory firms. The longevity we have in Queensland has been invaluable in cementing our approach to client relationships and customer service. For further information on BDO and the services we offer, phone 1300 138 991 or visit our website

www.bdo.com.au

Becky B Hair & Beauty Pty LtdAll of your beauty needs in one place. We specialise in hair services for weddings, our beauty therapist specialises in waxing, lashes and spray tanning and our doctor performs Botox collagen & fillers. Visit our website today to make an appointment.

www.beckyb.com.au

frInge festIval Plans underWay

Excitement is growing again as plans are underway for the 2013 Caloundra Fringe Festival.

event organisers are calling for submissions from the community to get involved and make the most of the opportunities to connect with the fringe. Promoted in conjunction with the Caloundra music festival, the fringe program aims to showcase and celebrate the best of what Caloundra has to offer. “modelled on a number of successful fringe festivals that take place as part of larger festivals across Australia, Caloundra business, arts and community groups are privileged to have this opportunity to participate in a fringe festival on our doorstep” Chamber President mike Shadforth says.

the fringe will launch with a twilight market on friday 27th September on the esplanade of Bulcock Beach, and other key events locked in include; festuri multicultural expo, the Busking festival, rumba Carnivale and a world record attempt on the largest didgeridoo ensemble. the dynamic team from local company 4 ingredients are whipping up a storm with their networks to deliver a beachside food festival on monday 7th october, which is a public holiday.

one great success story from 2012 was the popularity of domenico’s Pizza making Workshops for kids. not only did they sell out, but the feedback was so terrific that domenico’s has developed a new arm of their business doing kids pizza parties and adult ones too! this is a fantastic outcome from participating in the fringe and just one example how participation can benefit your business.

All ideas are welcome and if you would like to talk with someone about how you or your business might be able to run your own event as part of the fringe festival then visit www.caloundrafringefestival.com.au and register your interest. don’t miss this opportunity to showcase your passion and what you have to offer.

18 caloundrabuzz

NEW MeMBers

Caloundra Surf School

We offer the best value surf lessons on the Sunshine Coast.

Your comprehensive lesson lasts for an hour and a half at one of

Caloundra’s stunning beaches. It includes instructions on surf safety,

learning about the waves, and the key ingredients to surfing,

phone 0413 38 10 10.

www.caloundrasurfschool.com.au

Coffee News Sunshine Coast Region

Coffee News Sunshine Coast is a weekly publication promoting

local businesses and the community. We produce 20,000 copies of

the publication each month and deliver it to over 500 outlets each

week including Cafes and Restaurants. The publication also contains

unusual news stories, trivia, horoscopes and more.

www.coffeenews.com.au

Ems Design

For over 15 years we’ve helped clients just like you grow brand

awareness, implement strategies and increase sales. We’re a full

service strategic marketing, advertising, web development and design

agency based on the Sunshine Coast, working with clients throughout

Australia.

www.ems.com.au

Homeleigh House Caloundra

Add luxury to your home or indeed your wardrobe or choose a gift

from our wonderful and unique range. You are sure to enjoy your

experience in our tranquil and relaxing beachside boutique. You’ll

simply love Homeleigh House Caloundra. Open 7 days along the

Esplanade, Bulcock Beach.

Phone 0423 353 933

Jetts Fitness Caloundra

Jetts offers 24/7 access, no lock-in contracts, low fees in conjunction

with clean, convenient work out facilities. We aim to be the ultimate

choice in health and fitness, giving more people the freedom of choice

to work out on their own terms.

www.jetts.com.au/club/jetts-caloundra

Job Centre Australia Ltd

Job Centre Australia is a disability employment service funded by the

Department of Education, Employment and Workplace Relations.

Offering individually tailored programs to both jobseekers and

employers at no cost. We aim to find the right match for jobseekers

and employers.

www.jobcentreaustralia.com.au

J.J. Richards & Sons Pty LtdJ.J. Richards was established in 1932 and is the largest privately owned waste management company in Australia. We maintain a close, productive working relationship with all of our potential and existing customers and are committed to undertaking waste management services in an environmentally sustainable manner.

www.jjrichards.com.au

Loan Barn Pty Ltd

Now there is an alternative to Cashies! Don’t sell your goods. Loan against them, then retrieve them at a later date. This is a family owned pawnbrokers. We’re nice people to do business with. Situated at 3 Waterview St, Warana PH (07) 5493 6133 or 21 First Ave, maroochydore PH (07) 5443 8288.

www.loanbarn.com.au

Queensland AdvertisingWe are a full service advertising agency based on the Sunshine Coast, with decades of high level national media and agency experience. Queensland Advertising can manage all aspects of your advertising, marketing and media strategy needs, ensuring success for your business.

www.qadvertising.com.au

QPF AustraliaQPF Australia specialises in printing, promotional products and corporate gifts to help your business get its name out there. Our extensive range of products and services include business cards, printed stationery, stubby coolers, pens, bags, headwear and more. Call us today.

www.qpfaustralia.com.au

Rotary Club of CaloundraThe Rotary Club of Caloundra meets socially for breakfast each week and facilitates community projects in the areas of youth, international, community and vocation. Rotary International began in 1905 and has 1.2 million members in more than 200 countries.

www.rotarnet.com.au/caloundra

Tash YogaYoga and meditation classes tailored for your needs, whether it is to manage stress or weight loss, work on your flexibility or focus. Also available is Thai massage treatments that uses the combination of stretching, acupressure and deep- tissue massage. Tash Yoga can come to your home or workplace with a mobile service available.

www.tashyoga.com

The Classic Fudge CompanyRecently opening at shop 2/51 Bulcock Street, Caloundra, this family run business make over 50 flavours of fresh cream and butter fudge. You can also get a range of Australian and imported lollies, chocolates, gift hampers and more. Open 7 days a week.

Phone (07) 5491 1165

www.caloundrachamber.com.au 19

teCh NEWS

Love it or hate it, you have probably heard of Facebook and visited the site to see if it is for you, and either gone with it or dismissed it as a fad or a worthless drain on your time.

With the Caloundra Chamber of Commerce recently launching itself onto Facebook, the team at the Chamber were well aware of the pressure to be seen on this social media platform. So, we wanted to find out more. Is it really a must have for business? Or is it just a fad that just chews into busy people’s time?

As one of Earth’s most visited websites, this social media tool is not surprisingly bigger than a lot of us can imagine. Here are some interesting statistics about Australians on Facebook (Nielson, 2012):

• Over10millionAustraliansuseFacebookeverymonthforanaverage of 7 hours and 14 minutes (that’s three times more than other big publishers)

• NearlytwothirdsofallAustraliansonlinehaveaFacebookprofile

• FacebookconsumptionisonparwithTV

• Over7millionusershaveaccessviatheirmobiledevices

Kath massey of massey Online management uses a range of social media tools to assist her caravan park clients, to increase occupancy and revenue by promoting their business in the online space. Kath says that Facebook is in the top ten referral sources for her client’s websites, so even if they are not directly interacting on Facebook, consumers are using it as a research tool.

“The nature of communication via Facebook means that we get an immediate result. For example, we launched a special for a client on Facebook and the conversion rate of bookings to enquiries was 54%.

“The most important factor in using Facebook for business is ‘what’s in it for my customers’. If you create a page that has interesting content and information that is relevant to your customers, then they will engage and ultimately your business will grow from this interaction” Kath said.

There are now more than 13 million local business pages on Facebook (Inside Facebook, 2013).

If you are not utilising Facebook as a tool to tap into potential customers or sales for your business then maybe it is time.

To find out more about massey Online management visit www.masseyonline.com.au or to learn more about Facebook for business visit www.facebook.com/business

faCeBooK FOR BUSINESS

faCts aBout faCeBooK users• most users are on Facebook from 5 – 8pm

• 37% access Facebook while watching TV

• 31% access from bed

• 31% access from work or during lunch

• 24% access during their commute

• 75% of Australian Facebook users visit everyday

• 73% of business people visit daily

by Erin Pyers

Like the new Caloundra Chamber of Commerce Facebook page and join in the conversation with local business.

www.facebook.com/CaloundraChamber

20 caloundrabuzz

MarKets on BulCoCK FEATURE

Born and bred in Caloundra with a long-standing history in the hospitality industry, Sam Caines definitely knows what locals want when it comes to product and service. Establishing his brand right on our doorstep, Life’s Good Curry Pastes’is a recipe for success.

Made from locally grown fresh produce and bottled in a commercial kitchen in Caloundra, then sold each Sunday at the markets on Bulcock, this product could not be more local if it tried. The grassroots approach that Sam stands by in his business brings with it many benefits, the obvious one being the support for local growers in our area, along with the freshest of ingredients in each jar. All products have been developed incorporating extensive testing at the Department of Primary Industries ‘Centre for food technology’ in Brisbane. With the potential expansion on the horizon for Life’s Good Curry Paste, the positive flow on effect to local businesses is a plus for our community.

much of Sam’s early life was spent pouring over the fresh catch at the fish market in mooloolaba to supply his parent’s seafood restaurant in Caloundra, Hooked and Cooked (located in minchinton Street). His family life was filled with the exciting mayhem that a restaurant and busy catering company entails.

From childhood experiences Sam developed a successful career in the hospitality industry, managing five star restaurants and winning awards. Growing the desire to start his own business venture Life’s Good Curry Pastes was born.

“I launched into the business 11 years ago with my wife Alice, who is a driving force behind the scenes. We have five children, and it is important to us to maintain a balance between work and family. We attend three markets a week,

What LOCALS Want

being Eumundi on Wednesdays and Saturdays, and the markets on Bulcock, Caloundra on Sundays.”

“I have a strong belief in the importance of supporting local business, delivering excellent customer service, and establishing a trusted reliable network of suppliers.” Sam said.

With Sam’s extensive travelling adventures he has incorporated the authentic flavours of Southeast Asia and the Indian Subcontinent into an exciting range of curry pastes and condiments. Put the mortar and pestle away, and come down to our markets on Bulcock on a Sunday and treat yourself to a jar of Life’s Good Curry Pastes.

Visitwww.lifesgoodcurrypastes.comtoseetheentirerange of products and the great free recipes to go with them.

by Erin Pyers

www.caloundrachamber.com.au 21

2013 netWorKIng eventsMonth date event

June Wednesday 5 Business After Hours at the Queensland Air Museum. Networking night in conj with Sunshine Coast Destination.

Wednesday 19 Opportunity to meet Drew Walker, managing Director Australasia Tough Mudder and ask question about the event.

July Thursday 11 Dinner with the stars from the International Rally of Queensland.

servICe Industry

Alarmquip Security Systems www.alarmquip.com.au (07) 5492 3242

ASV Audio Visual www.asvaudiovisual.com.au 0448 522 890

Brian Rogers Photographics www.brp.net.au 0417 535 503

Currimundi Veterinary Surgery www.currimundivet.com.au (07) 5493 8222

Community Solutions Group Ltd www.communitysolutions.org.au (07) 5413 1555

Demi International Beauty Academy www.demiinternational.com.au (07) 54376377

Forte Lifts www.fortelifts.com.au (07) 5437 8323

J.J. Richards & Sons www.jjrichards.com.au (07) 5491 3622

Naskam Security Services www.naskam.com (07) 5493 5494

Pestecute Pest management www.pestecute.com.au 0437 238 277

property revamp www.propertyrevamp.com.au 0404 626 514

Robyn Hills Photography www.robyngraphs.com.au 0407 926 056

Style marshall www.stylemarshall.com.au 0449 697 161

Sunshine Coast Brochure Display www.sunshinecoastbrochuredisplay.com.au (07) 5499 6222

Swimart Currimundi www.swimart.com.au (07) 5493 2550

Top Gear Security www.TopGearSecurity.com.au 0414 392 004

sPort leIsure

Blue Water Kayak Tours www.bluewaterkayaktours.com (07) 5494 7789

Caloundra Golf Club Inc. www.caloundragolfclub.com (07) 5491 1811

Caloundra Surf School www.caloundrasurfschool.com.au 0413 381 010

get biking www.getbiking.net (07) 5499 6511

Jetts Caloundra www.jetts.com.au (07) 5492 5410

Pelican Waters Golf Club www.pelicangolf.com.au (07) 5437 5000

Life On The Run www.lifeontherun.com.au 0414 472 774

Tash Yoga www.tashyoga.com 0432 991 279

teleCoMMunICatIons

Incomms www.incomms.com.au 0407 211 188

Telstra Shop Caloundra www.facebook.com/TelstraStoreCaloundra 1300 881 800

traInIng/CoaChIng

High Heels & Steel Caps www.highheelsandsteelcaps.com.au 0438 892 855

mcCutcheon Business Associates www.mccutcheonbusinessassociates.com.au 0417 756 246

Navigator Lifecycle Coaching www.navigatorlifecyclecoaching.com.au 0449 587 202

Queensland Institute for Aviation Engineering www.qiae.com.au (07) 5437 2722

STEPS Group Australia www.stepsgroup.com.au (07) 5458 3000

Target Training www.targettraining.com.au (07) 5452 7722

The Business Rebel www.thebusinessrebel.com 1300 921 465

transPort

Suncoast Cabs www.suncoastcabs.com.au 131 008

MeMBer’s DIRECTORy

The Caloundra Chamber of Commerce is proud to have members from a broad variety of businesses. So many, that we just can’t list them all on one page! Our next edition will feature members in the sectors of TV & media, accounting, associations, and automotive. The full list of members and their contact details is always available online at www.caloundrachamber.com.au.

Visit the Chamber website for more information on events closer to their dates.

22 caloundrabuzz

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