biller direct 3.0 configuration guide (fi-ar)

8/9/2019 Biller Direct 3.0 Configuration Guide (FI-AR)

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Configuration Guide

SAP Biller Direct

3.0

Document Version 1.00 May, 2004

Based on

mySAP FinancialsAccounts Receivable Accounting (FI-AR)


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SAP Biller Direct3.0 Configuration Guide May 2004

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Copyright

Copyright 2004 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose

without the express permission of SAP AG. The information contained herein may bechanged without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietarysoftware components of other software vendors.

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SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, and other SAP products andservices mentioned herein as well as their respective logos are trademarks or registered

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These materials are subject to change without notice. These materials are provided by SAP

AG and its affiliated companies ("SAP Group") for informational purposes only, withoutrepresentation or warranty of any kind, and SAP Group shall not be liable for errors oromissions with respect to the materials. The only warranties for SAP Group products and

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Icons in Body Text

Icon Meaning

Caution

Example

Note

Recommendation

Syntax

Additional icons are used in SAP Library documentation to help you identi fy different types of

information at a glance. For more information, see Help on HelpGeneral InformationClasses and Information Classes for Business Information Warehouseon the first page of anyversion of SAP Library.

Typographic Conventions

Type Style Description

Example text Words or characters quoted from the screen. These include field

names, screen titles, pushbuttons labels, menu names, menu paths,

and menu options.

Cross-references to other documentation.

Example text Emphasized words or phrases in body text, graphic titles, and tabletitles.

EXAMPLE TEXT Technical names of system objects. These include report names,program names, transaction codes, table names, and key concepts of a

programming language when they are surrounded by body text, forexample, SELECT and INCLUDE.

Example text Output on the screen. This includes file and directory names and their

paths, messages, names of variables and parameters, source text, andnames of installation, upgrade and database tools.

Example text Exact user entry. These are words or characters that you enter in thesystem exactly as they appear in the documentation.

Variable user entry. Angle brackets indicate that you replace thesewords and characters with appropriate entries to make entries in the

system.

EXAMPLE TEXT Keys on the keyboard, for example, F2or ENTER.


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Configuration of SAP Biller Direct for FI-AR........ ........ ......... ........ ......... ......... ........ ......... .... 6

Documentation Landscape for SAP Solutions and Business Scenarios ......... ........ ......... ... 7

SAP Notes .................................................................................................................... 9

Interaction Between SAP Biller Direct and Accounts Receivable Accounting ........ ......... .... 9

Objects in Accounts Receivable Accounting ........ ......... ........ ......... ......... ........ ......... ...10

Processes for Occasional Users ........ ......... ........ ......... ........ ......... ......... ........ ......... ...10

Displaying Bills, Credits, and Payments ........ ......... ......... ........ ......... ........ ......... ......10

Displaying Bill Details ............................................................................................14

Payment of Bills in Standard Mode ........ ......... ........ ......... ......... ........ ......... ........ .....15

Payment of Bills in Balance Mode...........................................................................18

Canceling a Payment .............................................................................................19

Creating Inquiries ..................................................................................................20

Processing SAP Dispute Management Cases ........ ......... ........ ......... ........ ......... ......21

Displaying the Contact History ........ ......... ........ ......... ........ ......... ......... ........ ......... ...23

Processes for Accountants ........................................................................................24

Displaying Balances and Line Items........................................................................24

Assigning open items.... .... .... ... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... ... .... .... ...24

Changing Payment Advice Notes ...........................................................................25

Balance Confirmation ............................................................................................26

User Management........................................................................................................27

Requesting a User ....................................................................................................27

Sending Customer Messages ....................................................................................28

Processing User Data...............................................................................................29

Changing and Deleting Administrative Data.............................................................31

Initializing a Password ...........................................................................................33

Processing User Requests and Changes ........ ........ ......... ......... ........ ......... ........ .....34

Adapting ISR Scenarios .... .... ... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... ... .... .... ...35

User Management in Accounts Receivable Accounting........ ......... ........ ......... ........ .....35

Creating a Reference User Master Record..............................................................37

Creating a User Master Record......... ......... ........ ......... ........ ......... ........ ......... ........ .37

Creating a Pool User Master Record.......................................................................38

User Management with UME......... ........ ......... ......... ........ ......... ........ ......... ........ ........39

Business Customizing ..................................................................................................41

Configuration of Accounts Receivable Accounting.......................................................41

System Settings ....................................................................................................41

Release card payment ........................................................................................43

Define Payment Method .....................................................................................43

Assigning Payment Methods .... .... ... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... ... .44

Assigning a G/L Account to a Cash Clearing Account .... .... .... ... .... .... .... .... .... .... ... .44


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Setting Account Determination for Credit Cards ......... ........ ......... ........ ......... ........ .46

Create and Assign a Text ID ......... ........ ......... ........ ......... ........ ......... ........ ......... ..46

Defining Partial Payment and Currency ........ ......... ........ ......... ......... ........ ......... ...47

Entries in the Customer Master Data ........ ......... ........ ......... ........ ......... ........ ........47

Define Payment Block for Bill Release Process ......... ........ ......... ........ ......... ........ .48Logging the Activities of the Web User ......... ......... ........ ......... ........ ......... ........ ........49

Sending Notifications to Customers Electronically....................................................51

Defining Settings in Customizing for Sales ......... ........ ......... ........ ......... ........ ........52

Defining Settings in the Application......................................................................53

Installation-Specific Enhancements ......... ........ ......... ........ ......... ........ ......... ........ .54

Download and Digital Signature for XML Bills ......... ......... ........ ......... ........ ......... ......54

Bill Receipt for Bill Recipient ........ ......... ........ ......... ......... ........ ......... ........ ......... ......57

Configuration of the Web Application .........................................................................60

Configuration of the Web Application with XCM ......... ........ ......... ......... ........ ......... ...60

Callup of XCM....................................................................................................62

Configuring a Scenario.......................................................................................63

Define Data for User Management ........ ......... ........ ......... ........ ......... ........ ......... ..64

Linking the Web Application with the SAP Business Connector ......... ........ ......... ...67

Configuration of JCO RFC Server ........ ........ ......... ........ ......... ......... ........ ......... ...67

Servlet-Parameter .................................................................................................68

Parameters of the Calling HTTP Request................................................................69

Configuration and Data Security ........ ......... ........ ......... ........ ......... ........ ......... ........ .70Making Settings in the Internet Browser........ ......... ......... ........ ......... ........ ......... ......71

Configuring the CSV JavaServer Pages........ ......... ......... ........ ......... ........ ......... ......72

Connection Between the Web Application and Accounts Receivable Accounting ........ ......72

Pooled Connections ..................................................................................................73

Named Connections .................................................................................................73

Authentication of the Web Application .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... ... .73

Parameters of the Calling HTTP Request ........ ......... ........ ......... ........ ......... ........ ........74

Integration of SAP Biller Direct in a Portal ........ ......... ........ ......... ........ ......... ........ ......... ..75

GRMG Heartbeat Monitoring.........................................................................................76


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Configuration of SAP Biller Direct for FI-AR

Purpose

You should use SAP Biller Directif you want to present information about customer accounts

using the Internet and offer your customers the following capabilities:

To pay bills in the Internet, and to create inquiries and complaints

To carry out a balance confirmation in the Internet, to create payment advice notes,display monthly balances and line items

Implementation Considerations

Your customer does not need to install any SAP software to be able to use SAP Biller Direct.All functions can be carried out using a standard Web browser. Information on the necessary

system requirements and the browsers supported by SAP Biller Directcan be found in theintroductory sections of the installation guide.

Components for SAP Biller Direct

SAP R/3 4.6C Plug-in 2004.1_46C SAP Web AS 6.40 SAP Biller Direct 3.0(JAVA front end)

R/3 Enterprise Plug-in 2004.1_470 SAP Web AS 6.40 SAP Biller Direct 3.0

(JAVA front end)

mySAP ERP Plug-in 2004.1_500as a component of

mySAP ERP

SAP Web AS 6.40 asa component of

mySAP ERP

SAP Biller Direct 3.0

(JAVA front end) as

component of mySAPERP

To ensure the transfer of data between the Web application and SAP R/3system is secure, you should use Secure Network Communications (SNC). Youcan find detailed information on using SNC in the SAP Service Marketplace

under the Internet address service.sap.com/security in the navigation bar on

the right of the screen under Security in DetailSecure System Management:

SNC Users Guide:

Cookbook: Configuring SNC for the AGate/SAP System Connect

If you do not use SNC, you should not create passwords with the configurationtool.

Integration

Vertical Integration

SAP Biller Direct can be combined, among other things, with Accounts ReceivableAccounting (FI-AR), in which you process the accounting functions.

Horizontal Integration

In addition to being integrated with an accounting system, SAP Biller Directcan exchangedata with the following SAP applications:

Applications that create billing documents, such as SAP R/3 component Sales andDistribution (SD)


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Bill (invoice) display from the optical archive, preparation of bill data as HTML or PDFand so on.

Cash Management(TR-CM)

Transfer of information about the status of open items from the accounting system toCash Management

The following graphic illustrates vertical and horizontal integration.

AccountingSystem

Accounts Receivable Acc. (FI-AR)Billing

Document

Anzeige offener Posten

Sales and

Distribution (SD)

Web Application

SAP Biller Direct

Cash Position

Liquidity Forecast

Cash Management (TR-CM)

Features

Using the SAP Biller Directcomponent you can

Present account balances, that is bill, credits and payment to your customers in theInternet

Inform you customers by electronic means, such as SMS or e-mail, of new bills and

credits

Facilitate the exchange of information from your accounting system (account balances,line items) for yourself and your business partners.

The component SAP Biller Directenables your customers to

Settle open receivables online, by credit card or bank transfer

To contact you direct through the Internet

Documentation Landscape for SAP Solutions andBusiness Scenarios

Purpose

This documentation gives you an overview of the majorsources of information available toyou on SAP solutions and business scenarios. Always use the current documents in your

implementation.


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Current documents

Document Quick Link on the SAP Service Marketplace

(service.sap.com)

Master Guide, Installation and Upgrade Guides instguides

ibc

Business-Scenario Configuration Guide ibc

Implementation Guide (IMG) Note: This is in the SAP System, not in SAPService Marketplace

Business Scenario Description ibc

SAP Library helpportalwith all releases of a SAPcomponent

Note: Available in the SAP System under Help

SAP Library

The following information supplements the individual documents:

Current supplementary information

Information Quick Link on the SAP Service Marketplace(service.sap.com)

SAP notes notes to the note search

instguideslisted by installation and upgrade

guide

Technical infrastructure (for example hardwaresizing, platforms, network security)

ti

FeaturesThe following documents are available for a SAP solution.

Master Guide, Installation and Upgrade Guides

These documents describe how you install or upgrade the system landscape required by abusiness scenario. The central initial access document for each SAP solution is the Master

Guide. It lists the SAP application components and third-party applications required by eachbusiness scenario, and refers to their installation and upgrade guides. These are componentinstallation guides, business scenario upgrade guides and component upgrade guides.

Business-Scenario Configuration Guide

This document describes the settings you use to configure the SAP application componentsand third-party applications required for a business scenario. It contains information specific

to business scenarios for the particular IMG activity. It does not reiterate the IMGdocumentation but makes reference to particular IMG texts.

Implementation Guide (IMG)

This tool adjusts SAP systems to customer requirements. The IMG contains the IMG activitiesfor all SAP components, and general documentation. The structure is component oriented,without reference to a business scenario. The Business-Scenario Configuration Guide

establishes the link between the IMG and the various business scenarios.

Business Scenario Description

This document describes how a business scenario runs once all components have beeninstalled and configured. All the business processes of a business scenario are represented


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graphically in the component view,which illustrates the process steps of each SAPcomponent.

SAP Library

This contains the entire documentation of SAP components and business scenarios. TheBusiness Scenario description is part of the SAP Library.

SAP Notes

Use

Before you begin configuring SAP Biller Direct, refer to the SAP Notes listed in the InstallationGuide for SAP Biller Directunder Preparing the Necessary Documentation.

For a comprehensive and current overview of the SAP Notes on SAP Biller

Directand the corresponding mySAP.com application components, use theNote search function in the SAP Service Marketplaceunder

service.sap.com/notes .

If you want to use a Lightweight Directory Access Protocol (LDAP) server for

user management you require the SAP Web Application Server (WAS)fromversion 6.30.

Interaction Between SAP Biller Direct and AccountsReceivable Accounting

Use

The description of the following processes illustrates how the activities of the Web user in theWeb application trigger processes in FI-AR.

FI-AR transfers the bill data to the Web application via the interface of Add-InAPAR_EBPP_GET_DATA.

Master data that is displayed in the Web application, such as address, bank and credit carddetails, control parameters for payment transactions, is represented via master data fields forthe customer accounts.

Web user access to the SAP Biller Direct functions, meaning the activities of the Web user inthe Web application, can be recorded in accounts receivable accounting (see also Logging

the Activities of the Web User [Seite 49]).

Whenever the Web user accesses the Web application functions resulting inchanges, for example when credits are used to offset payments, the system notes the

user data automatically in the change documents in FI-AR.

Since this involves personal data you should check whether you are required by lawto obtain the consent of the Web user before recording his or her data. For example,

in Germany, the storage of personal data is only permitted under the data protectionlegislation if the user has expressly given consent. This means that if the Web user


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does not consent to the recording of his data in FI-AR, you must ensure that it is notpossible for him to carry out activities that would lead to a change in data.

Objects in Accounts Receivable Accounting

Structure

The following objects and functions in FI-AR correspond with the objects given for the Web

application:

Bills

The data of the bills displayed in the Web application can come from different bill

issuing components (such as Sales and Distribution (SD), Customer RelationshipManagement (CRM) Billing). To enable the bills to be displayed in the Web application,the issuing components transfer their bill data to a common interface:

Bill overview (Business Add-In (Add-In) APAR_EBPP_GET_DATA)

Bill detail view (Business Add-In (Add-In) EBPP_INVOICEDETAIL)

For more information, see Customer and Industry-Specific Enhancements in Accounts

Receivable Accounting [Extern].

Open items

Open items in this context means outstanding receivables or payments made, credits,payments on account, down payments and bills of exchange in accounts receivable

accounting.

For more information about processing open items, see the Accounts ReceivableAccounting documentation.

Inquiries

Inquiries from the Web application are stored in the customer account as texts for theoriginal bill. Enter the desired text identification for this in Customizing of FI-AR.

For further information see System Settings [Seite 41].

Master data

Master data that is displayed in the Web application (such as addresses, bank and

credit card details, control parameters) is primarily portrayed via master data fields forthe customer.

Processes for Occasional Users

Displaying Bills, Credits, and Payments

Purpose

Your customer can use this process to carry out the following actions:

Display open bills

Display paid bills


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Display credits

Display payments

Display detailed information for a payment (for example, cash discount deduction)

Display payment information for a bill

Display bill information for a payment

Process Flow

The following describes the process flow in the standard mode.

Web Application. . .

1. Logging on

Your customer logs on to the Web application SAP Biller Direct.

The list of open bills is displayed and your customer can navigate between the

following views:

Open Bills

Credits

Paid Bills

Payments

Display Open Items

Create Payment Advices

Display Payment Advices

Balances and Line Items

Balance Confirmation

Administrative Data

1. Selectall bills you wouldlike to pay:

In the creditsfield youcan see thetotal of your credits. If youdo not want to offsetthese against thepaymentamount, deselect the Credits field.

In thecolumnAction select:

Inquiry to create an inquiryfor a billHistory to displayyour inquiriesand our replies

ActionPayment AmountOpenBill AmountDueBill

Bill 1800000009 of 10.10.2002 10.10.2002 300.00 EUR 180.00 EUR

.

Select All Deselect All DownloadBill Total 180.00 EUR 0.00 EUR

0.00 EUR 0.00 EUR

Net Payment Amount 0.00 EUR

Credits

.

2. Select thepaymentform you want to use:

Testbank Parkbank,DE,12341234,9988776655

Paywith

New Bank Details

Paywith

New Credit Card

3. Choose Continueto check and confirmyour payment.

Continue

Paid Bills Administrative Data Log OffFAQCredits PaymentsOpen Bills

List of Open Bills

Accounts

Receivable Accounting

2. Selection of items


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If your customer wants to view a list of open bills, paid bills, credits or payments, theWeb application first selects FI-AR line items that correspond to the selection criteria

entered.

If the customer is in the view Open Bills, Credits,Paid Bills or Payments (withthe status In Process), the existing open items available in the customer account

are selected.

If the customer is in the view Paid Bills or Payments (with the status Processed),the cleared items in the customer account that correspond to the selection

criteria (period and payment method) are selected.

If the customer is in the Paymentsor Creditsview, payments on account arealso displayed.

If a customer has made an overpayment on a bill and the surplus amount hasbeen posted on account to the customer, the credit is displayed in the detailview for the payment (that is, when the customer clicks on the payment amount)

together with the comment Created from this payment transaction.

If the customer has made an underpayment on a bill (that is, the customer paidless than the billed amount), this has the following effects:

The bill receivable amount is cleared in full despite the underpayment.

The difference between the amount due and the amount paid is postedas a new receivable.

If a customer is allowed a discount on a bill, the applicable discount percentage

rate and the discount amount are displayed in the text field of the bill in the billoverview. The open bill amount is then the bill amount less the amount ofdiscount to be deducted.

If the customer has already paid part of the bill, he isno longer ableto applythe discount. The discount amount and the payment conditions are displayed inboth the bill overview and in the account view.

If the customer works in balance mode, all transactions in this billing period areselected. In addition, all open items before the billing period or that were notcleared until the billing period are selected. These items are not portrayed as

individual transactions but must be selected since they are used to determinethe balance before the billing period. The start of a billing period is deemed to bea date from which all transactions are listed individually. All of the transactions

before this date are only included in the balance.

If a user logs on to SAP Biller Directin June, and selects the billing period SinceMarch, the key date is 03/01. All transactions (open bills, bills in process, paid

bills, credits, payments) since 03/01 are listed individually.

3. Transfer of items to the interface

Once the items have been selected in FI-AR they are transferred to the BAdIAPAR_EBPP_GET_DATA [Extern]. The component issuing the bill determines thetable of bills, and any payments for the items transferred. The component issuing the

bill also creates the assignments table (bills to items and payments to bills). SAPdelivers standard forms of BAdI APAR_EBPP_GET_DATA for various components thatissue bills.


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Result

Web Application

Display of Bills, Credits, and Payments

In the Web application, your customer can see those open bills, paid bills, credits, or

payments that he or she has selected. The customer can also display detailed information forthe payments (see figure) or the bills cleared by a payment (see figure). Selection accordingto paid bills and payments is notavailable in balance mode. Here, all transactions are alwayslisted chronologically.

Detailed Information for Payment

To display the list of payments, select the appropriate search c riteria:

Period

Last 12 Months Find

Payment

Testbank

Used On

23.01.2003

Payment Amount

550.00 EUR

Payment Method

Testbank

Status

Processed

Paid Bills Application Data Log OffFAQCredits PaymentsOpen Bills

List of Payments

Payment Method

-All-

Payment Details Show

Payment Details

489.50 EUR

60.50 EUR

Payment Amount

Discount

Proportion of Payment

Testbank 23.01.2003 300.00 EURPayment Details

270.00 EUR

30.00 EUR

Payment Amount

Discount

Proportion of Payment

Action


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Bills for Payment

Payment Paid On Payment Amount


List of Payments

Bill information on the followingpayment:

Other payments /clearing 03.02.2003 730.00 EUR

You used thefollowingcredit memosfor thepayment:

Credit Used On UsedCredit Amount

Credit 1600000105 of 03.02.2003 03.02.2003 80.00 EUR 80.00 EUR

Credit 1600000104 of 03.02.2003 03.02.2003 70.00 EUR 70.00 EUR

The following billswere paid with this payment:

Bill Due On Paid with this Payment

Payment difference 1400000259 of 03.02.20003 17.06.2004 100.00 EURBill 1800000435 of 03.02.2003

Credit Valid From Credit Amount

Payment receipt 1400000260 of 03.02.2003 03.02.2003 80.00 EUR

Bill Amount

100.00 EUR03.02.2003 300.00 EUR 300.00 EUR

Bill 1800000436 of 03.02.2003 03.02.2003 400.00 EUR 400.00 EUR

You have thefollowingcredit balance from thispayment:

Back

Displaying Bill Details

PurposeYour customer can use this process to display details for a listed bill.

Prerequisites

The bill document is available in various formats depending on the component issuing the bill.This means, for example, that a bill that has been stored in an optical archive is available in

PDF format: if no optical document has been stored, a bill can be created in PDF format or inthe SAP standard print program (see SAP Note 508569). Note 508569 enables the output ofPDF for the standard SD print program. In addition it shows how customers own SD print

programs are to be modified. If you do not want a PDF display, it is possible to construct a billin the Web application using the bill data (bill header and bill item data) as an HTML page(JavaServer Page). The link can then only be made from the Open Bills view.

The format that FI-AR (or the component issuing the bill) uses for the bill is determined in BAdI APAR_EBPP_GET_DATA [Extern] during the creation of the bill list. Depending on this,the Web application displays a detailed bill document in the following way:

If there is no bill document in FI-AR or the component issuing the bill, the Webapplication does not provide a function for calling up bill documents.

If the bill document does exist in FI-AR or the component issuing the bill, then the bill

text has a hyperlink in the bill line in the Web application. If the user clicks on thishyperlink, the bill document is displayed in a separate window in the appropriateformat.

If the bill document is available in PDF format, a PDF symbol appears in the columnAction in the Web application. If your customer executes this function, the PDFdocument is displayed in a separate browser.


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If a different bill format is available in addition to the PDF format, then the billdocument appears in this format when you click on the bill text hyperlink, and in

PDF format when you click on the PDF symbol.

If only PDF format is available, then the bill detail appears with this formatregardless of whether you click on the bill text or the PDF symbol.

Process FlowWeb Application. . .

1. Requesting the bill document

In the Web application, your customer clicks on either the bill text in the bill line or on

the PDF symbol.

When doing so this customer may be in any of the views Open Bills, Open Items,Create Payment Advices, Display Payment Advices, Display Line Itemsor Balance

Confirmation.

Accounts Receivable Accounting

2. Add-In EBPP_INVOICEDETAIL

Business Add-In (BAdI) EBPP_INVOICEDETAILis called up in FI-AR. Depending onthe format requested (for example, raw data, PDF) there must be a corresponding BAdIimplementation that creates or calls the bill of the component issuing the bill in the

desired format. SAP delivers an example implementation for this. The data is returnedto the Web application.

Web Application

3. Displaying the bill document

The Web application displays the bill document.

If the bill document is displayed using a separate Web server (for example, the

Web server of an optical archive), then the URL for displaying the bill details canbe transferred when you create the bill list. The BAdI EBPP_INVOICEDETAIL isnotcalled, but the Web application sends an HTTP request to this URL. Since

the Web application requests the bill data by request to the Web server for billdetails, the Web server does not need to have an authentication mechanism.SAP delivers an example implementation for accessing a Web server for bill

details.

We recommend that you work with a signed URL for accessing bill details fromthe Web server. You can then access the Web server directly from the

customers browser without additional user authentication.

Payment of Bills in Standard Mode

Your customer can use this process to carry out the following actions:

Pay the bill in full

Pay the bill in part

Use a credit to pay the bill


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Prerequisites

In FI-AR Customizing you have defined an incoming payment method for automatic debit

(bank collection) and an incoming payment method for credit card payment as the paymentmethod for SAP Biller Direct.


1. Selecting bills for payment

In the Web application, the customer selects the bills to pay, and may also select theCredits field.

2. Choosing bank details or credit card

The customer selects an existing bank account or credit card, or enters a new bankaccount or credit card.

If the customer pays with a new credit card, he has the option of selecting the checkboxOnly use for this payment transaction.

If the customer wants to save the credit card information for use with future

payments,he does not select this checkbox.

If the customer wants to use the new credit card only for the current payment,

he selects the checkbox. In this case the credit card information is not saved nordoes it appear in the list of customer payment methods when the currentpayment processing activity is completed (bank details and credit cards).

Bank information is always saved and is available for use in later payment transactions.

If you have activated the Internet Service Request (ISR) function for creating orchanging bank details or credit cards, it is not possible for the customer to enter

a new bank during the payment transaction. New credit cards, however, canalways be used even when ISR is active. If the customer selects Only use forthis payment transaction, the credit card information is not saved in the

customers master data. The payment is processed without further checks beingmade.

For more information on changing user data with ISR, see Processing User Data

[Seite 29].

After selecting the payment method, the customer clicks on Continue.


3. New bank or credit card information is normally saved in the master record of theassociated customer. If, however, the customer enters a new credit card and selectsOnly use for this payment transaction, the data is not saved in the customer master

record but only in the credit card attachment of the receivables document.

If the customer takes advantage of the discount for a bill, the discounted amount isfixed in the corresponding line items in accounts receivable accounting.

4. Checking credits

In FI-AR, the system checks whether credits match the selected bills and can be offsetagainst them. In doing so, the system checks whether the due dates of the credits

match the payment.

Should the due date of a credit fall after the due date of a bill, the credit cannot be used

to pay the bill.


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TheList of Bills Selected for Paymentdisplays only those credits and bills which can beoffset against each other:

You are paying the listed bills wit h the following bank account:

Testbank Parkbank,DE,12341234,9988776655

Ifyou want to pay now, clickon Pay.

Payment AmountOpenBill AmountDue OnBill

Bill 1800000009 of 10.10.2002 10.10.2002 300.00 EUR 180.00 EUR

Bill Total 280.00 EUR

0.00 EUR

Net Payment Amount

Credits

Bill 1800000010 of 18.10.2002 18.10.2002 100.00 EUR 100.00 EUR

180.00 EUR

100.00 EUR

280.00 EUR

280.00 EUR

Back Pay


List of bills selected for payment

Web Application

5. Confirming payments

To confirm his entries, the customer clicks on Payin the List of Bills Selected for

Payment.

The customer then receives confirmation of his action.

If the customer only partially pays a bill that is eligible for a cash discount, a warning

appears on the confirmation screen telling the customer that he will irrevocably forfeitthe discount if he confirms the payment. If the customer confirms the payment, thediscount conditions are deleted from the related item. Even if the customer should later

cancel the payment instruction for a bill, the right to a discount remains forfeited.


6. Intended for automatic payment

Payment processing involves no direct clearing, but the application enters the payment

method (payment method and bank details or credit card) in all the items (for the bills)involved. Should the clerk process the items manually, it is not possible to change the

payment method as this item is intended for automatic payment in the Web application.

If your customer only makes a partial payment for a bill, the bill is split logically in linewith the partial amount. The outstanding amount is posted to a residual item, and the

payment method and bank or credit card details are entered in the items relating to thebill. If the partial amount is collected using the payment run, the items are cleared up tothe residual item.

If the Web user stops a partial payment that he has already arranged, thetransfer posting document is notcancelled.


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Bill items with a payment method for SAPBiller Directhave the status In Process. Fromthe point of view of the Web user, the items are allocated for payment and no longer

appear as open bills.

If the customer has entered a new credit card in the payment transaction butdoes not want to use that credit card for further payments, the credit card data is

saved in the credit card attachment on the document.

If the credit card verification value is queried to positively identify the customeras the cardholder, SAP Biller Directdoes not save this value. The customer

must enter this number for each payment transaction. You can show or hide theinput field for the credit card verification value, or designate it as a required field.

If your customer involves an automatic collection procedure and the item is

marked with payment method E(bank collection), it is displayed under the viewPaid Billswith the statusAutomatic debit authorized.

7. Automatic payment

Bills that your customer has paid in the Web application are cleared by the paymentprogram automatically in accordance with their due date.

Result

The bill now has the status Processed in the Web application and your customer can nolonger cancel it.

Payment of Bills in Balance Mode

Purpose

In balance mode, a customer can carry out the following actions in the Web application:

Pay current account balance in full

Pay current account balance in part

Pay more than the current account balance (overpayment)

Prerequisites

In FI-AR Customizing you have defined an incoming payment method for automaticdebit (bank collection) and an incoming payment method for credit card payment as the

payment method for SAP Biller Direct. If the current account balance is also to be paid in part, then define the field status for

the field Textas an optional field for posting key 04that is required for the partialpayment.

Process Flow


1. Entering payment amounts

In this mode, your customer cannot select bills for payment in the Web application.

The current account balance is displayed, and your customer can enter a paymentamount. As in the standard mode, your customer selects bank or credit card details and

then clicks on Continue.


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2. Checking payment transactions

The amount entered and the account view are displayed for the customer to check. To

confirm his entries, your customer clicks on Pay.


3. Intended for automatic payment

The payment amount entered is distributed to the oldest open bills or items. The itemsare then processed further in the same way as in the standard mode.

If your customer participates in the collection procedure, the bill texts should

contain a note that the customer does not have to pay the bill, and the amountwill be collected instead.

If there are bills for which the amounts are collected, an additional totals item

appears above the current balance; this contains the amount that will becollected. These bills do not form part of the current balance nor the total that acustomer has to pay.

4. Automatic payment

Bills that your customer has paid in the Web application are cleared by the paymentprogram automatically in accordance with their due date.

Result

In the Web application, both bills and payments are displayed. These payments first appearwith the status In Process, and after the payment run as completed payments that can no

longer be cancelled.

Canceling a Payment

Prerequisites

The bill has the status In process,meaning your customer has confirmed the payment of thebill in the Web application and the FI-AR payment program has not yet cleared the bill.

From an accounting point of view, this bill is still open. The only difference between this billand a bill displayed as Openin the Web application is that a special payment method for SAPBiller Directhas been selected for this bill in FI-AR.


1. Displaying bills

Your customer displays any bills for which he or she would like to cancel payment in

the Web application under Paid Bills.


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To display paid bills, select the appropriate search criteria:

In Process

Status Period

Last 12 Months Find

ActionPayment MethodArrangedBilled AmountDuePaid Bill

Bill 1800000013

of 30.10.2002 30.10.2002 100.00 EUR 100.00 EUR

Status

WebPayment

ArrangedTestbankParkbank/DE/12341234/9988776655

Bill 1800000007

of 24.10.2002 24.10.2002 100.00 EUR 100.00 EURWebPayment

Arranged

TestbankParkbank/DE/12341234/9988776655

Download


List of Bills Paid or Payment Arranged

2. Cancel payment of bills

To cancel the payment in question, the customer clicks on Stopin the Actioncolumn.


3. Displaying bills as open

The payment method and bank details or credit card are all removed from the relevant

item.

Result

In the Web application, the bill now has the status Openand your customer can see it under

Open Bills.

Creating Inquiries

PurposeYou customer creates an inquiry for a bill, credit or partial payment.

Prerequisites

You have assigned a text identification to the Biller Direct process in FI-AR Customizing.

For more information see Creating and Assigning Text IDs [Seite 46].

Process Flow


1. Creating inquiries

Your customer clicks on Inquiryin the column Actionfor open bills, paid bills, or credits.


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The screen for entering inquiries appears.

To create an inquiry for the following document,enter yourtext in the comment window.

To send your inquiry, choose Send.

OpenAmountDateBillor Credit

Bill 1800000009 of 10.10.2002 10.10.2002 300.00 EUR 180.00 EUR

To return to the overview, chooseBack.

.

Comment:

Back Send


Create Inquiry

2. Entering comments

Your customer enters a text.


3. Creating texts

The application creates a text for the item with the comment entered. You can displaythis text by branching to the comment created using the path ExtrasTextsin theitem.

In addition there is report EBPP_AR_CONTACTS that delivers a list of documents for

which there are Biller Direct texts. The selection option according to the date thecomment was created enables you to find the relevant document. Select a documentfrom the list in order to reply and then choose Display Text.You can read the customer

text on the screen that appears. You can enter your reply there. A heading is generatedin front of the reply you created that designates the text as being a reply.

Result

Your customer has sent you an inquiry, to which you send a reply.

Processing SAP Dispute Management Cases

Purpose

You can use this process to create and display dispute cases in the Web application SAPBiller Direct.


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Prerequisites

You are using SAP Dispute Management and have configured it so that it is connected

to the appropriate accounting system (Accounts Receivable Accounting (FI-AR) orContract Accounts Receivable and Payable (FI-CA).

For additional information about this, see the configuration guide for SAP Dispute

Managementat the SAP Service Marketplaceunder the Internet address

service.sap.com/ibc for mySAP FIN Financial Supply Chain Management Dispute and Collections Management.

If you are using a two-system scenario, meaning accounting and SAP DisputeManagementare located in two different systems, you have also created the pool useryou use to call up the Web application SAP Biller Directin the system in which you

have installed SAP Dispute Management.

SAP Bi l ler Direct wi th Acc ounts Receivable Accou nt ing (FI-A R)

You have activated SAP Dispute Management.

You do that using the assignment of case types in Customizing.

You have made the settings for the integration of SAP Dispute Management andSAP Biller Directin Customizing under Financial AccountingAccounts

Receivable and Accounts Payable SAP Financial Supply Chain Management

SAP Dispute Management Process Integration Integration with SAP BillerDirect

SAP Bi l ler Di rect wi thContract Accounts Receivable and Payable(FI-CA )

You have activated SAP Dispute Management.

You have made the settings in Customizing for the integration of SAP DisputeManagement and SAP Biller Direct.

Financial AccountingContract Accounts Receivable and Payable

IntegrationSAP Financial Supply Chain Management DisputeManagement

Financial AccountingContract Accounts Receivable and PayableIntegrationSAP Financial Supply Chain Management Biller Direct

Specifications for the Integration of SAP Dispute Management

You are using the Plug-In Release 2004.1.

Process Flow

4. Your customer logs on to the Web application SAP Biller Directand chooses OpenBills.

The system displays as list of bills available.

Display Dispute Case

5. Your customer clicks on the icon for displaying dispute cases in the columnAction.

The dispute cases created or entered are then displayed.

No detail view is available for dispute cases that the customer enters in thecourse of the current session, as such dispute cases are not yet completely inthe system of SAP Dispute Management.

For dispute cases that have already been entered, your customer can displaythe process status via the column Status.

The customer can branch to the dispute case details using the case ID. The

system displays an overview of any notes already created. The customer canadd additional notes, or change the contact data provided this has been createdin subledger accounting for the vendor or business partner.


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Create Dispute Case. . .

1. Your customer clicks on the icon for creating dispute cases in the columnAction.

Your customer can choose a reason, specify the amount of the dispute case (for FI-CA

only), specify a reference, or enter a comment.

He or she can select the contact data in the contact data list that is to be entered in thedispute case.

2. To forward the dispute case to you as biller, the customer chooses Send.

A screen confirming the entry of a dispute case is then displayed.

Displaying the Contact History

Prerequisites

You have assigned a text identification to the Biller Direct process in FI-AR Customizing.

For more information see Creating and Assigning Text IDs [Seite 46].

Process Flow


1. Displaying the history

To display customer inquiries and any replies from the accounting clerk, the customer

clicks on History in the Web application.

The Historysymbol is only displayed in the Actioncolumn if a customer inquiry for a billor a reply from the accounting clerk exists.

To displaypaidbills, select theappropriatesearch criteria:

In Process

Status Period

Last 12 Months Find

ActionPayment MethodArrangedBill AmountDuePaid Bill

Bill 1800000013

of 30.10.2002 30.10.2002 100.00 EUR 100.00 EUR

Status

Webpaymentarranged


Bill 1800000007

of 24.10.2002 24.10.2002 100.00 EUR 100.00 EUR

Web

paymentarranged


Download


List of Bills Paid or Payment Arranged


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2. Evaluating customer contacts

The application reads the text with the appropriate text identification that is linked to therelevant bill.

ResultYour customer sees an HTML document with the contact history in the Web application.

Processes for Accountants

If you have a very large number of bills, you may find the use of resources (main memory andCPU) to be so high that there is little point using the following processes You should read

SAP Note 719251 in this connection.

Displaying Balances and Line Items

Purpose

Your business partner can use this process to display the monthly or annual balances of a

customer account in the Internet, and can then work on them either online (in the Internet) oroffline (on their computer), or can print the balance display. From the balances it is possible tobranch to the line items, and process and print these as well.

Process Flow


1. You log on to the Web application SAP Biller Direct.

2. You choose Balances and Line Itemsin the menu bar and select the desired fiscal

year.

The balances are displayed for each month of the desired fiscal year. In addition youcan also display the related sales.

3. You click on the relevant amount to display the items for a particular period.

4. Choose Printto print the balance display.

It is also possible to save the balance list on the computer using Microsoft Excel or as a

CSV (Comma Separated Values) file.

The same applies to the items selected for a period.

Assigning open items

Purpose

A frequent occurrence in business processes is ambiguity about the note to payee forincoming payments. With this process your business partner can assign the appropriate bills

to his payments in the Internet, and send this proposal to you.


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Prerequisites

You have made the settings in the customer master data as described inSettings in the

Customer Master Data [Seite 47].

Check whether advice note type 09(payment advices from Internet assignment) exists.You do this in Customizing for Accounts Receivable and Accounts Payable under

Business Transactions Incoming Payments Basic Settings Incoming Payments

Payment Advice Notes Define Payment Advice Types .

If the entry isnot present, you must copy it from client 000. See SAP Note 325295 for

more information.

Process Flow


1. Your business partner logs on to SAP Biller Direct.

2. He chooses Display Open Itemsin the menu bar.

His open payments, payments on account, credits, non-settled down payments andbills of exchange that he has already dealt with, are displayed opposite the open bills.

3. He chooses Create Payment Advicesand makes his assignments per mouse click.

While doing this the business partner can provide them with explanatory comments.

4. Your business partner chooses Send Assignment.

The assignments your business partner has made are sent to you.

The assignment appears as a payment advice note under Display Payment Advices.Your business partner can see the advice note there until the accounting clerk

responsible has processed it. After this it disappears from the list.


A payment advice note is created in accounts receivable accounting. The information fromyour business partner is transferred real time to the SAP R/3 system. Your accounting clerk isinformed about the transaction in his inbox (starting in the SAP Easy Access menu via Office

Workplace Inbox),and can continue to process it. To do this, in the SAP Easy Access

screen he choosesAccounting Financial Accounting Accounts Receivable Account

Assignment Assign/Clear Open Items.

Result

As long as the payment advice note has not been posted in FI-AR, you business partner canstill change it in the Internet using the function Display Payment Advices .

Changing Payment Advice Notes

Purpose

Using this process your business partner can view and change payment advice notes he has

created, and that you have not yet posted in accounts receivable accounting.

Prerequisites

Your business partner has already carried out the Assignment of Open Items.

Check whether advice note type 09(payment advices from Internet assignment) exists.You do this in Customizing for Accounts Receivable and Accounts Payable under


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Business Transactions Incoming Payments Basic Settings Incoming Payments

Payment Advice Notes Define Payment Advice Types .

If the entry isnot present, you must copy it from client 000. See SAP Note 325295 formore information.


1. Your business partner chooses Payment Advicesin the menu bar.

2. He then chooses

Process

He is then able to change the payment advice note.

Delete

The assignment is deleted. The bills and payments appear in the list of open

items again.

Balance Confirmation

Purpose

Obtaining the balance confirmation a part of balance sheet preparation for the year-end

corresponds to the activity of an accounts receivable accountant. The customer has thefollowing options:

Confirm total balances

Not confirm the total balances

Confirm or notconfirm individual items

Not give a reply, or to specify reasons why the accountant cannot process the balanceconfirmation

For paper balance confirmations, the reasons for differences or comments were usuallyentered on the reverse of the confirmation for individual items. The paper was then sent backto both the SAP R/3 accounting clerk and also the auditor.

With SAP Biller Directthis function is now available in the Internet as a balance confirmationat the current date or at any specified date.

By using this process your business partner can compare the open items at the current date

with his accounting.

Prerequisites

You have made the settings in the customer master data as described in Entries in the

Customer Master Data [Seite 47].

To enable an e-mail to be sent to the external auditor, you have made the followingsettings:

In the configuration file of the Web application (WEB-INF/application-

config.xml), you have activated the option for sending an e-mail to the

auditor. For more information, see isAuditorMail: Activate Sending E-Mails to

External Auditors [Extern].

You have entered the e-mail address of the external auditor in Customizing for

Financial Accounting. You do this under Accounts Receivable and Accounts


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PayableBusiness Transactions Closing Count Balance Confirmation

CorrespondenceDefine Reply Addresses for Balance Confirmation

You have entered the company code address data in Customizing for Financial

Accounting. You do this under Financial Accounting Global Settings

Company Code Enter Global Parameters

Process Flow. . .

1. Your business partner logs on to SAP Biller Direct.

2. He then chooses Balance Confirmation in the menu bar.

A standard letter to your business partner is then displayed with the request that the

balance be checked for agreement with the books of the business partner. Anitemization of the open items is attached. This means the open items are displayed atthe current date (key date) having the same details as the usual open item display.

They contain, in addition to open bills credits, payments and on account payments,non-cleared down payments and bills of exchange.

3. To display the bill details, your business partner clicks on the PDF symbol.

4. To confirm individual items or enter a note on them, your business partner selects Yesor No. For each line item he can enter a comment explaining any differences.

5. To make the confirmation easier, your business partner can either print the list or

download it in Excel or CSV format.

6. To reply to the communication, your business partner chooses Reply.

He can either confirm agreement of the balances or comment on any differences. In

doing so, he can supply the individual items with appropriate notes, or enter a generalremark.

7. Once your business partner has selected confirmed, no confirmation or no reply, the

balance confirmation is sent to the accounting clerk. If you have made the necessary

settings, an e-mail is also sent to the external auditor.

Result

You receive a balance confirmation. The result of the balance confirmation is sent as a text e-mail to the accounting clerk assigned in SAP R/3 and to the external auditor.

User Management

UseIn the following units you can find information about how you can create, process andadminister users of the Web application.

Requesting a User

Use

A customer can request a user for the Biller Directservice in two ways:

By completing a request online in the Web application

If the customer is not able to enter his user data via the Web application, he will have tosend his request to you in writing.


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Prerequisites

To release the Web form, you have to offer the following link on the login page:

Create user

ActivitiesRequesting a User Online. . .

1. To request a user in the Web application, the customer chooses Request New Userin

the initial screen.

2. This is then completed as fully as possible. The user must always enter a user name.Unless marked otherwise, all other entries are optional. To facilitate the later

assignment of the person requesting the user to a customer, as much detail as possibleshould be entered on the form.

3. Once the customer has completed the form, he chooses Send.Upon doing so, a

message is issued regarding the status of the logon. At the same time, the Web

application sends the form to the SAP R/3 system, and using an Internet ServiceRequestcreates a General Notificationwith the data that the customer has entered.

4. The customer returns to the initial screen by choosing Back.

5. The accounting clerk responsible can call up the customer request in the notificationsworklist, check the data and release the request.

A new user is created. An e-mail containing the input data is sent to the customer.

Requesting a User in Writing

If the customer makes a written request, the accounting clerk responsible must transfer the

data sent to him manually to the SAP R/3 system using transaction EBPP_CREATE_USER.

When the data is saved the SAP R/3 system generates a General Notification. The

accounting clerk can in turn display and process this (see point 4 of the Web logon).

Sending Customer Messages

Use

You can use report RFSCM_ACT_EN to select customers to whom you would like to offer theuse of SAP Biller Direct. You can inform your customers about the Internet service SAP BillerDirectin a number of ways, including:

Generating a letter (via Smart Form) that you mail to customers

Sending an e-mail to customers

The standard system provides Smart Form FSCM_BD_ACT_ENR. You can also generateyour own Smart Form.

Prerequisites

You have specified the printer settings.

From the SAP Easy Accessscreen, choose SystemUser Profile Own Data

Defaultsand enter the printer settings. If you do not want to print out the letter, enter avirtual printer. These settings are also used for the spool output.

You have entered an e-mail address in the customer master data.


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You have entered the data for sending e-mails. To do this, in the SAP Easy Access

screen choose ToolsBusiness Communication Communication SAPconnect.

Activities

Sending a Customer Message. . .

1. Start program RFSCM_ACT_EN.

2. Enter the criteria for selecting the customers:

Company code

Customer

Country

Minimum sales volume (and fiscal year)

Minimum number of open items on a particular date

3. Enter the output options and the output type.

For example, to generate a letter to the customers that you can send, enter the nameof the form (Smart Form) and select Output Letter.

4. Execute the program.

Carry out step 5 only for e-mail output

5. To start the e-mail send process, in the SAP Easy Access screen choose Tools

Business Communication Communication SAPconnect.

Result

You receive one of the following results:

The letter to the customers is output under a spool order.

The e-mails are sent to the e-mail address that you entered in the customermaster data.

The system outputs a list of customers for whom you have not entered an e-mailaddress in the master data.

A list of customers to whom you wish to offer the use of SAP Biller Directis

output.

Creating a Separate Form for Customer Correspondence

You can find additional information on this in the SAP Library under the Internet address

help.sap.com under SAP NetWeaverSAP Web Application Server. Enter the release

and language and choose mySAP Technology Component SAP Web Application ServerBasis-Services/Communication Interfaces SAP Smart Forms.

Processing User Data

Purpose

In the Web application, users can:

Request a user

Change their address (new address, telephone, fax and e-mail address)

Create, change or delete bank and credit card data


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Grant, change or withdraw automatic debit authorizations for their bank details

Reset the password

Request notification when a new bill or credit is posted

Specify and change the type of notification (SMS, e-mail)

Enter the address to which the notification should be sent, or else delete it

Specify a notification period

Request the creation of a paper bill in addition to the notification

Activate the workflow for bill release

Prerequisites

If you would like to check the changes to master data objects (address, bank or payment carddata) that users enter in the Web in the SAP R/3 system before they are updated within anISR scenario, you have to make the following system settings in the Implementation Guide

(IMG):

Assign a number range to notification types 70 (create, change, delete address, bankand card data) and 71 (create user). To do this, choose Cross-Application Components

Notification Notification Creation Notification Type Define Number Ranges.

Assign the accounting clerks who are to receive the notifications to notification types 70

and 71. To do this, choose Cross-Application Components Internet/Intranet Services

Internal Service Request Scenario Definition Prepare General Notification

Notification Creation Partner Define Partner Determination Procedures AssignPartner Functions to Notification Type.

If Customizing for notification types 70 and 71 and the ISR scenarios is not yet

available in those clients in which you want to use ISR scenarios for changingWeb administrative data, copy the Customizing from client 000 to the target

client with transaction QISR_SM29 (Commandfile: P46C_ISR,P46C_ISR_SCENARIO).

Check whether the Internet Service Request(ISR) has been activated for the desired object

in file Web-Inf/application-config.xml .For detailed information on activating the

ISR, seeSwitch on ISR for Changing Administrative Data [Extern] .

You should note that the Web application only creates a General Notification in the SAP R/3

system when changing user data if the Web user has authorization for object AAAB of

authorization object B_NOTIF.

Process Flow

When changes are made to the address, bank and payment card data in the Web application

by the Web user, the Web application can

Switch them to a General Notification in the SAP R/3 system using an Internet ServiceRequest, which an accounting clerk then checks and processes.

Update them direct in the master data object (customer) concerned in the SAP R/3system.

If you decide in favor of the updating the changes direct in the SAP R/3 system,you should bear in mind that a change to the administrative data in the Web

application automatically leads to a change in the master data objects in FI-AR.This means that a change in the address in the Web application automaticallyentails a change of address at the Customer. You must therefore check very


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carefully whether you want to allow, for example, the deletion of bank details inthe Internet, especially if these bank details are still being used for other objects

(items).

If you are using the dual control principle in FI-AR, you will be better able tomonitor the consequences of such actions. You can find additional information

about this in the SAP Help Portal in the Internet under the address

help.sap.com in the SAP library underAccountingFinancial Accounting

Accounts Receivable Accounts Receivable and Accounts Payable

Customer Master Data Changing a Customer Master Record Dual Controlfor Changing Master Records.

Changes to the modalities that affect the payment of bills, and registration of or change to a

user in the Web application are updated direct in the corresponding master data object (forexample, the customer) in the SAP R/3 system. If you wish to avoid changes beingtransferred unchecked into your SAP R/3 system, you can also create General Notificationsin

the SAP R/3 system for changes of this kind using an ISR. For detailed information aboutactivating and deactivating ISR scenarios, seeSwitch on ISR for Changing AdministrativeData [Extern].

If a customer requests a user or grants, changes or withdraws an automatic debitauthorization, the Web application always creates a general notification in the SAP R/3system that has to be processed by an accounting clerk.

When ISR is being used, the creation, change and deletion of user data is carried out in threesimilar steps:. . .

1. The customer creates a user in the Web application or changes or deletes hisadministrative data and saves the entries.

2. On saving the new or changed data, the Web application creates a General Notificationin the SAP R/3 system.

3. In the SAP R/3 system an accounting clerk then accesses the notification generated

and processes it. To do this, the clerk chooses OfficeNotificationWorklist in the

SAP Easy Access menu.Using the SAP Business Workflowyou can assign thecollected notifications to particular accounting clerks for processing. You can find

detailed information on the SAP Business Workflowin the SAP R/3 documentation in

the SAP Help Portal in the Internet under the address help.sap.com SAP Library

Basis Business Management(BC- BMT) SAP Business Workflow(BC-BMT-WFM).

Changing and Deleting Administrative Data

Use

When addresses, banks, or credit cards need to be changed, the user can enter the changes

in the Web application or delete entries.

Features

Changing Administrative Data

By choosing Process, the Web user can change or delete the following data:

Objects Customers Can: The Web Application ChecksWhether:

Address data Change their address and contactdata

The address entered or the contactdata (e-mail, telephone, or fax)

corresponds to the usual format forthe country


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Bank details Assign a freely-definablename to each of the bank

details

Change the bank code,account number, account

holder, and account namefor existing bank details

Delete bank detailscompletely

Create new bank details(note the bank must havealready been created in the

SAP R/3 system).

The bank details entered correspondto the usual format for the country.

Automatic DebitAuthorization

Change and withdraw anautomatic debit authorization for a

bank account

Users must have authorization toissue, change, and withdraw

automatic debit authorizations.

Note on the Use of SAP Bi l lerDi rectwith Contract Accounts

Receivable and Payable

Customers can change andwithdraw automatic debit

authorizations for bank accountsas well as for credit cards. Whenautomatic debit authorization is

issued for a bank account or credit

card, it is entered in the contractaccount of the business partner.

The following settings must bemade in the Implementation Guideof Contract Accounts Receivable

and Payable:

You must specify the type ofupdate of automatic debitauthorization in the contract

account in the activity BasicSettings for Customer Portalin the Internetunder

IntegrationFinancialSupply Chain Management

Biller Direct.

The payment method mustbe explicitly specified under

Business Transactions

Creation ofIncoming/Outgoing

Payments Define

Payment Methods by settingthe corresponding value foruse with SAP Biller Direct.

Credit cards Create new credit card details orchange or delete existing details.

The credit card details enteredcorrespond to the usual format for


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the country.

Data for the Biller

Direct Service Request notification of a

new bill or credit

Select the type ofnotification (SMS, e-mail)

and correspondingaddresses

Enter the notification period

Request the additional

creation of a paper bill

Activate the workflow for billrelease

Initializing a Password

Use

If Web users forget their password or want to change it, they can re-initialize it directly in the

Web application.

Prerequisites

The Have you forgotten your password? function is implemented in the SAPUserManagement Engine(UME). You do not need to make any settings for this in SAP Biller

Direct. In the UMEyou configure the mail host for sending e-mails:

Enter the value for ume.notification.mail_hostunder Visual Admin(J2EE Engine) Server

ServicesConfiguration Adapter cluster_data server cfg services Propertysheet com.sap.security.core.ume.service.

For more information, visit help.sap.com in the Internet under SAP NetWeaverSAPEnterprise Portal . Having selected the relevant release and language, choose Administration

Guide Portal System Administration User Management Configuration.

Features

If the Web user resets his password in the Web application, it automatically sends a newpassword to the e-mail address defined in the SAP R/3 system for the Web users business

partner.

Activities

To reset the password, the Web user has to:. . .

1. Enter his or her user name in the initial screen of the Web application, and choose

Have you forgotten your password?

2. Enter the user name and e-mail address.

3. Choose Reset Password.


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Processing User Requests and Changes

Use

The General Notifications that the Web user creates can be processed by accounting clerksin a worklist.

Prerequisites

Make the technical settings for the e-mails sent to your customer following any change made

to the user data. To do this, in the SAP Easy Access Menu choose Tools Business

CommunicationCommunicationSAPconnect.

Activities. . .

1. The accounting clerk can call up the incoming notifications in either his own or the

general worklist, and double-click on them to process them. To do this, the clerkchooses OfficeNotificationWorklist Notifications in the SAP Easy Access

menu.Requests for users are listed in the worklist, for example under the descriptionCreate User.

2. If the accounting clerk selects the desired notification and chooses Notification in theapplication toolbar, the detail view of the notification appears. The accounting clerk can

use the functions in theAction Boxon the right -hand side of the screen to process thenotification.

Display data

Check data

Accept the requestThis means the changes are made in the SAP R/3 system as required by the

Web user.

Accept the request and send an e-mailThis means the changes required by the Web user are carried out in the SAP

R/3 system, and an e-mail with a standard text sent to the e-mail addressdefined in the master data of the business partner. You can determine thewording of the text of the e-mail sent to the customer by maintaining the text

elements in program SAPLISR_EBPP. Call up the text elements for this program

with transaction SE38and define the text you require on the page tab Text

Symbols.

Send an e-mail

This means a new e-mail is opened and the standard e-mail address defined inthe business partner master data is entered in its address field.

You can find detailed information on notification processing, and agent determination inparticular in the SAP R/3 documentation in the SAP Help Portal under the address

help.sap.comSAP LibraryCross-Application Components Notifications.

Example. . .

To process a customer request for a user, proceed as follows:. . .

To do this, choose OfficeNotification

If you want to print the logon confirmation using a smart form, overwrite the

method GET_NOTIFICATION_TYPE in the Add-In APAR_EBPP_DEBITOR_SL .


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Return values

cl_ebpp_notification C_NOTIFICATION_TYPE_EMAIL Notification via e-

mail

C_NOTIFICATION_TYPE_PRINTER Printout

Adapting ISR Scenarios

Use

You can modify the ISR scenarios delivered by SAP to meet your requirements.

Activities

In the Implementation Guide for Cross-Application Components you can modify the tasks for

the scenarios listed in the table. To do this choose Notifications

Notification Processing onthe IntranetDefine Scenarios.You should read the documentation for this IMG activity.

ISR scenarios for changing master data in accounts receivable accounting

Scenario Technical Key

Create bank details SBA1

Change bank details SBA2

Delete bank details SBD1

Create credit card details S1CA

Change credit card details S2CA

Delete credit card details SDCA

Change address data S2AD

User Management in Accounts Receivable Accounting

UseTo manage Web users who display and pay their bills with SAP Biller Direct,you must createa user master record for each Web user, ensuring you have made certain settings in the

process. In addition, you must create a pool user master record for read accesses to FI-AR.

It is strongly recommend that you do notassign the necessary authorizations tothe user master record directly, but rather indirectly by using reference user

master records.

Integration

You also make settings for user administration in the configuration of the Web application.Make sure that the settings for the Web application and Accounts Receivable Accounting


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match. For more information on user management in the Web application, see Defining Datafor User Management [Seite 64].

If you have configured the SAP User Management Engine (UME)so that the authentication ismade against an SAP R/3 system, then the connection between the UME and R/3 system ismade via an RFC user. In the standard system, however, this RFC user only has the role

SAP_BC_JSF_COMMUNICATION_RO , meaning read access only to the R/3 system.

Consequently, it is notpossible to edit user attributes via the UME interface. Likewise, it is

notpossible to change users for SAP Biller Directin the UME. To make this possible, youhave to assign the role SAP_BC_JSF_COMMUNICATION to the RFC user.

Features

Authorization checks are made in the SAP R/3 system and in the J2EE Engine. Only theauthorizations for authorization object F_ACT_EBPP are checked in the J2EE Engine Checks

on the rest of the authorization objects (detailed below) are made in the SAP R/3 system.Authorization object F_ACT_EBPP controls the SAP Biller Directspecific authorizations. Theauthorizations for this authorization object are downloaded from the SAP R/3 system following

successful authentication of the Web user, and checked before each of the Web useractivities.

All special functions for SAP Biller Directare protected by authorization object F_ACT_EBPP.

In addition, the Web user authorizations are checked for the following authorization objects:

Object class AAAB:

B_NOTIF

S_RFC

Object class BC_A:

S_SPO_DEV

S_TABU_DIS

S_USER_GRP

Object class BC_Z:

S_BDS_DS

S_OC_DOC

S_OC_ROLE

S_OC_SEND

Object class FI:

F_ACT_EBPP

F_BKPF_BUK

F_BKPF_KOA

F_KNA1_APP

F_KNA1_BUK

F_KNA1_GEN

F_KNA1_GRP

F_WEB_EBPP

Object class PM:

I_QMELObject class SD:


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V_VBRK_FKA

V_VBRK_VKO

You can assign roles with the appropriate authorizations or partial authorizations to the Web

users. SAP delivers example roles:

SAP_FI_FSCM_BD_POOLUSERFor the pool user, if you use named connections for read accesses to the SAP R/3

system.

SAP_FSCM_BD_AR_POOL_RW

For the pool user, if you use pooled connections for read and write accesses.

SAP_FI_FSCM_ALL

Authorizations for Web users from object class FI.

You can find more example roles with transaction PFCGusing the input help and search

template *FSCM*.

Activities. . .

1. In the SAP Easy Access screen, choose ToolsAdministrationUser Maintenance

2. Proceed as described in the following sections:

Creating a Reference User Master Record [Seite 37]

Creating a User Master Record for Each Web User [Seite 37]

Creating a Pool User Master Record [Seite 38]

Creating a Reference User Master Record

Procedure. . .

1. Create a reference user master record for each profile that you need.

2. Assign the authorizations as required using roles or profiles.

Result

You have created reference user master records that you can assign to the individual master

records of the Web users.

Creating a User Master Record

Procedure

Enter the required data in user maintenance for every master record, and note the following:

Choose Referencesand make the following entry:

Object type: BUS3007


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Key: customer account in the form (4 characters) and (with leading zeros for the numeric number assignment)

If the customer ID is numeric, enter the key for the object type in the form

bbbbdddddddddd (company code 4 characters, customer accountnumber 10 characters with leading zeros).

If the customer ID is alphanumeric, enter the key for the object type in theform bbbbxxxx..... (company code 4 characters, customer ID withoutleading zeros, only at the actual length of the ID and everything inCAPITAL LETTERS).

Choose the tab page Rolesand assign one of the reference user master records thatyou have created for SAP Biller Direct.

Result

You have created a user master record with initial password for every Web user and you can

now advise the Web user accordingly.

Creating a Pool User Master Record. . .

1. Enter the required data in user maintenance for the master record, and note thefollowing:

2. Assign the authorizations using roles or profiles. The following authorizations areavailable to you in the standard system:

Authorizations for authorization object F_ACT_EBPPin object class FI

Authorizations for displaying open items

Authorizations for posting items

Authorizations for calling up RFC modules

Authorization Object Meaning Object Class

S_RFC RFC access AAAB

Note:

SAP Biller Direct accesses the following function groups:

APAR_EBPP,ISREBPP, EBPP_AR_TEXTS, FI_APAR_ADDRESSES,FIN_BUSPA_MASTER, APAR_EBPP_KNB1_EXT, WEBFI_BALANCES,R_FARMATCH, LC01, WEB_INVOICE, APAR_EBPP_INVOICE_DISPLAY, 3007

Authorizations for the following authorization objects:

F_WEB_EBPP

S_TABU_DIS

F_KNA1_GRP

F_BKPF_KOA

8/9/2019 Biller Di

biller direct 3.0 configuration guide (fi-ar)

Documents