bite-sized staff training · bite-sized staff training transform staff development for busy...
TRANSCRIPT
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Bite-Sized Staff Training
Transform Staff Development for Busy Libraries
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Julia HuprichDirector of Training & Continuing Education
Georgia Public Library Service
That’s me!
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Chat Time...
What role does training play in your position? (Are you a trainer, a library
administrator, someone in charge of a team…)
What brought you here today?
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● 63 library systems● 47th in per capita
local funding
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Barriers to TrainingLack of time
Lack of support/funding from library
Lack of training resources
Training topics I want/need are not offered
No interest in training
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Source: Phil Watson, Shaaark.com
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“I am an hourly employee who is always busy. I am
not allowed to take training on my own time.”
“Training opportunities are too often at times when I feel I must support service desks. Lunchtime trainings don't work
all that well in my situation.”
“I'm part-time and only get 17 hours/week. It's very hard if I want to take a class or something that takes
more than 30 minutes. I'm on the desk every other hour, and there's so much to do in the short amount of time I am
here.”
“In theory, we allow use of work time for CE. In practice,
this is very difficult to implement because of our
wacky schedule and limited staffing.”
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Chat Time…
What are your training barriers?
And...if you’re a trainer, leader, administrator, manager... what are
your staff members’ barriers?
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The Modern Learner is...
Overwhelmed
Distracted
Impatient
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Training Needs to Be...
Untethered
On-Demand
Collaborative
Empowering
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Read the full “Modern Learner” report:
https://www.bersin.com/Practice/Detail.aspx?id=18071
Grovo, 7 Things We Learned From Deloitte’s “Meet the Modern Learner:”
http://blog.grovo.com/7-learned-deloittes-meet-modern-learner/
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Source: Wikipedia, “Toddler”
Moore’s Law
Law of Accelerating
Returns
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Challenges
To offer engaging training that fits in with busy schedules
To quickly refresh staff skills, especially in ever-changing fields like technology
To eliminate barriers to continuing education
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Microlearning: A Super-Quick Intro
Small Blocks of
Time
Small Chunks of Content
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Article link: http://www.wsj.com/articles/the-latest-approach-to-employee-training-1457921560
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Article link: http://thenextweb.com/insider/2015/10/18/google-micro-learning-the-future-of-education/#gref
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Article link: https://www.td.org/Publications/Blogs/L-and-D-Blog/2016/03/The-Pendulum-of-Instructional-Design-Theory
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What Microlearning Isn’t...● One size fits all model● A solution to replace all F2F training● Perfect● Exact science
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trainer
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Use Existing Content
Reconfigure Content
Purchase Content
● Reconfigure training time● “Power block”
● Use new instructional framework● Custom delivery platform
● Microlearning vendors● Not library-specific training
Implementation
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Use Existing Content
Reconfigure Content
Purchase Content
● Reconfigure training time● “Power block”
● Use new instructional framework● Custom delivery platform
● Microlearning vendors● Not library-specific training
Implementation
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Use Existing Content
Daily learning activities
Celebrating milestones
Sharing learning
Build learning culture
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In Practice● Build into existing breaks● Downtimes (Home Depot)
10 am 11 am 12 pm 1 pm 2 pm
Julia Circ desk Circ desk Lunch + Learning
1:15, Circ desk
Circ desk
Jack Circ desk Lunch Circ desk Circ desk Learning, 2-2:15, then Circ desk
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Use Existing Content
Reconfigure Content
Purchase Content
● Reconfigure training time● “Power block”
● Use new instructional framework● Custom delivery platform
● Microlearning vendors● Not library-specific training
Implementation
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Custom Curriculum Development
● Change instructional framework
● Separate lessons & topics
● Shorter learning modules
● Build in short, quick quizzes and activities
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Course Development1. Identify objectives2. Decide format and tools3. Prioritize: 1 objective per lesson4. Formula: ICE5. Plan, test, pilot, etc6. Deliver!
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Module Content Delivery Method Time
Introduction● Welcome● Explanation about the course● Where to go for help● Up next
Video 5:00
Pre-module quiz/activity Interactive activity 1:00
IMLS/State definitions of libraries Video 3:00
Libraries of the Past Activity 1:00
Libraries Now Video 5:00
Core Principles Activity 3:00
Library Activities & Functions Video 5:00
What Libraries DoContent source: http://www.ilovelibraries.org/what-libraries-do
Activity 3:00
Programs and Services● Highlight unique things● Partnerships
Video 5:00
Final Quiz Quiz 1:00
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Platforms...YouTube
WordPress (Sensei, LearnDash)
Articulate Storyline 2
…?
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Done!
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Credly
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Use Existing Content
Reconfigure Content
Purchase Content
● Reconfigure training time● “Power block”
● Use new instructional framework● Custom delivery platform
● Microlearning vendors● Not library-specific training
Implementation
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Microlearning, or not?New Employee Orientation/Onboarding
Sexual Harassment Training
Compliance/Safety Training
Training on New Technology/New Process
Library Trends
Customer Service
Leadership
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Chat Time…
What other topics could work well for this microlearning model?
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Making It Work for You● Start small● Evaluate existing learning
environment; identify:○ Learning barriers○ Existing training opportunities
● Develop a learning culture● Rely on learning evangelists
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Challenges● Failure to have continuity● Engagement = key● Forming a habit
○ Calendar reminders○ Auto-generated emails○ Consistent engagement & sharing○ Recognition of dedication
● Millennials, Boomers...
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Chat Time…
Will something like this work for you and your library?
What would your challenges be?
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Successful training results in a change in behavior.
Behaviors that get rewarded get repeated.
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Questions?
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Thanks!
Julia HuprichDirector of Training & Continuing Education
Georgia Public Library Service