Based on interviews in global enterprises and startups, surveys, and participant observation research, this book focuses on how enterprises are actually building blockchain applications for business today. This comprehensive guide is written for leaders, managers, business students, and other inquisitive people who want to understand how enterprises can use blockchains to transact directly with trading partners; automatically execute business agreements; instantly track and trace assets through a supply chain; and settle transactions quickly and cheaply on a secure platform.

While readers will learn enough about the underlying technology to speak intelligently to blockchain experts, the guide focuses on the business challenges that must be overcome to realize the promised business value. The author presents a three-phased framework and action principles for making blockchains for business real. Most imperatively, global enterprises will need to shift their mindsets when moving from their current command-and-control centralized business applications to the shared governance models of distributed blockchain applications.

KEY SELLING POINTS v The author spent a year as visiting scholar at MIT

where she led a research project to investigate how enterprises were exploring blockchains for business.

v Provides an overview of the blockchain landscape including the investments, the size of markets, major players and the global reach.

v Contains real-world blockchain use cases across

different industries. v Helps business leaders and students to quickly

climb the technical learning curve so they can focus on business uses.

v Identifies the major technical and business

challenges and emerging solutions.

v Identifies the six mindshifts traditional enterprises need to embrace if they are to disrupt their existing business models.

v Provides a three-phased framework and 16 action

principles for making enterprise blockchains real.

A Manager’s Guide to Blockchains for Business: From Knowing What to Knowing How

ADVANCED INFORMATION SB Publishing, 60 Loxley Road, Stratford-upon-Avon, Warwickshire CV37 7DR, UK ¤ +44 (0)1789 267124 ¤ sales@sbpublishing.org ¤ www.sbpublishing.org

Pub. Date: 25th June 2018 Publisher: SB Publishing Authors: Mary Lacity Format: Paperback with side flaps Size: 245mm x 190mm x 24mm Page extent: 288pp RRP: £22.50 UK / $30.00 US / €25.00 Edition: 1st

ISBN-13 978-0-995682-04-7 Sales & SB Publishing

Distribution: www.sbpublishing.org info@sbpublishing.org +44(0)1789 267124

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A Manager’s Guide To

Blockchains for Business:From Knowing What to Knowing How

ISBN 978–0–9956820–4–7

A Manager’s Guide To

Blockchains for Business:From Knowing What to Knowing How

A Manager’s Guide ToBlockchains for Business:

From Know

ing What To Know

ing How

Mary C. Lacity

Dr. Mary C. Lacity is Curators’ DistinguishedProfessor at the University of Missouri-St.Louis. Shehas held visiting positions at MIT, the London Schoolof Economics, Washington University, and OxfordUniversity. She is a Certified OutsourcingProfessional®, Industry Advisor for SymphonyVentures, Senior Editor of MIS Quarterly Executiveand Co-editor of the Palgrave Macmillan Series:Work, Technology, and Globalization.

Mary’s research focuses on the delivery of businessand IT services through global sourcing andautomation. She has conducted case studies andsurveys of hundreds of organizations on theiroutsourcing and management practices. She hasgiven keynote speeches and executive seminarsworldwide and has served as an expert witness for theUS Congress. She was inducted into the IAOP’sOutsourcing Hall of Fame in 2014 – one of only threeacademics to ever be inducted. She was the recipientof the 2008 Gateway to Innovation Awardsponsored by the IT Coalition, Society for InformationManagement, and St. Louis RCGA.

She has published 27 books, most recently Roboticand Cognitive Automation: The Next Phase(2018, SB Publishing); Robotic Process Automa-tion and Risk Mitigation: The Definitive Guide(2017, SB Publishing); and Service Automation:Robots and the Future of Work (2016, SBPublishing, UK) – all three with co-author LeslieWillcocks. Mary’s publications have appeared in theHarvard Business Review, Sloan Management Review,MIS Quarterly, MIS Quarterly Executive, IEEEComputer, Communications of the ACM, and manyother academic and practitioner outlets.

Email: mary.lacity@umsl.edu

Dr. Mary C. Lacity is Curators’ DistinguishedProfessor at the University of Missouri-St.Louis. Shehas held visiting positions at MIT, the London Schoolof Economics, Washington University, and OxfordUniversity. She is a Certified OutsourcingProfessional®, Industry Advisor for SymphonyVentures, Senior Editor of MIS Quarterly Executiveand Co-editor of the Palgrave Macmillan Series:Work, Technology, and Globalization.

Mary’s research focuses on the delivery of businessand IT services through global sourcing andautomation. She has conducted case studies andsurveys of hundreds of organizations on theiroutsourcing and management practices. She hasgiven keynote speeches and executive seminarsworldwide and has served as an expert witness for theUS Congress. She was inducted into the IAOP’sOutsourcing Hall of Fame in 2014 – one of only threeacademics to ever be inducted. She was the recipientof the 2008 Gateway to Innovation Awardsponsored by the IT Coalition, Society for InformationManagement, and St. Louis RCGA.

She has published 27 books, most recently Roboticand Cognitive Automation: The Next Phase(2018, SB Publishing); Robotic Process Automa-tion and Risk Mitigation: The Definitive Guide(2017, SB Publishing); and Service Automation:Robots and the Future of Work (2016, SBPublishing, UK) – all three with co-author LeslieWillcocks. Mary’s publications have appeared in theHarvard Business Review, Sloan Management Review,MIS Quarterly, MIS Quarterly Executive, IEEEComputer, Communications of the ACM, and manyother academic and practitioner outlets.

Email: mary.lacity@umsl.edu

Mary C

. Lacity

£22.50 UK$ 30.00 US

25.00 EUOrder further copies of this book from

www.sbpublishing.org

BleedBleedC L

BleedBleed C L

Robotic Process and CognitiveAutomation: The Next Phase(Lacity & Willcocks, 2017). Writtenby the leading scholars in the field,this book examines real-worldimplementations of serviceautomation technologies usingRobotic Process Automation andCognitive Automation tools. Thisnewest, detailed research finds thatRPA adoptions are accelerating,maturing, and scaling in globalenterprise. The research covers

multiple industries, applications, and shared services, and uses case studiesto establish action principles and how to mitigate automation risks.

The book devotes six chapters to the first enterprise-worthy cognitiveautomation tools that use machine-learning algorithms to process big data,often in natural language form, and provides compelling and incisive,evidence-based action principles on getting value from cognitive investments;Surprisingly, CA has nearly 20 unique action principles compared to RPA.The final chapter provides an in-depth analysis on the effects of automationon human work; as a spoiler alert: there will be a lot more human work thanmany predict!

Robotic Process Automationand Risk Mitigation: TheDefinitive Guide (Lacity &Willcocks, 2017) is a pioneeringbook which offers the firstcomprehensive analysis of RPArisks as actually experienced anddealt with by organizations. Theauthors present analysis andfindings from a two-year study. Asmore organizations adopt RPA,that best practice companies areable to gain a ‘triple win’ fromRPA: a win for shareholders, a win for customers, and a win for employees.

But while such results are impressive, they are far from guaranteed. Serviceautomation, like all organizational initiatives, is fraught with risks that needto be mitigated. The RPA risk mitigation framework reveals the significantRPA risks, and identifies 30 key risk mitigation practices that the researchfound to be successful. Whether an organization is just beginning its RPAjourney or has reached maturity, this definitive guide serves as a key sourceof knowledge.

Robotic Process Automation and Risk Mitigation:The Definitive Guide

(ISBN 978-0-995682-03-0)

Robotic Process and Cognitive Automation:The Next Phase

(ISBN 978-0-995682-01-6)

Both books, along with further copies of this book,can be purchased from:

www.sbpublishing.org(Worldwide shipping is available)