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Title
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RINT OACTIO
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653460 D5.1 11.1
Final
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04-08-20
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Jan-Paul
Jan-pauFHG
A. Droso(UNIFi)
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CONTEX
WP5: Pl
T5.1: Int
Input for
nd Revie
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2016
2016
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2016
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11.1
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Table
Executive
Project C
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Versio
Abbrev
Gende
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1 Intro
1.1
1.1.
1.1.
1.1.
1.1.
1.2
1.3
1.3.
1
1
1.3.
1.3.
2 CRA
2.1
2.2
2.3
2.4
2.4.
2.4.
2.4.
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Scope and s
1 Scope of
2 Structure
3 Project b
4 Relevant
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1 Requirem
.3.1.1 CRA
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1.3.1.2.1
1.3.1.2.2
1.3.1.2.3
1.3.1.2.4
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Target users
Scope and o
Features ....
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2 Based on
3 Based on
4 Based on
5 Based on
6 Based on
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ents
.....................
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2.4.
2.5
2.6
2.7
2.7.
2.7.
2.7.
2.7.
3 Eme
3.1
3.2
3.3
3.4
3.4.
3.4.
3.4.
3.4.
3.4.
3.5
3.6
3.7
3.7.
3.7.
3.7.
3.7.
4 Gam
4.1
4.2
4.3
4.4
4.4.
4.4.
4.4.
4.4.
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4.7
4.7.
4.7.
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7.1.
7.1.
7.1.
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1 IN
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affecting severe Mayor of Flo
MSS for the A) Managers, af the agencies
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resilience. Wheatures are de
the ex-ante efinition of onsssment, basedconsequently ty of predictionter bomb scenhe cornerstonbetter understr anticipation ickly adapt to
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ases the effic medium-term
Pag
by manipulatincomplexity in
resilience stra. resilience strsensors and ock-end. Make
tegies.
get faster in
stones MONI
he strategy if n
hile some feaescribed in de
definition of set conditionsd on the input helps the usns depends onario in Florennes ANTICIPtanding abou of events ano unpredicted
w on existing r mapping thesilience strate
ciency at absom or even long
e 24 of 75
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ategies) rategies) other data
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using the
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resilience s for each t received, er to plan n the type
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ta in the pre-detc.).
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what is happenher down namon priorities fo
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of certain areaed on the prof
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o adapt procebeen destro
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the following
vant for other
raffic data, we
the user:
and display cun”; GA, p.151)available to t
defined forma
ased on predthis will includ bomb nor te
mal mode:
G, e.g. on dete(e.g. what to dtion is to informning in which –
med “predictionor the operator
BTA. operator and
al-time sensor les to users of/ edit / dele
as or CI by defiles of the perd. Assign taskAssign task: r
ent requests to
for CRAMSS a
esses continuoyed in a dis
m successful ounderstanding successful op
technical feat
r visible featu
eather data, e
urrent resilienc.The resilienche operator,
t (e.g. bus po
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ected bottlenedo sequentiallym every conne– general – stn based prioritr, rather to em
analyse the tr
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ecision supporrsons involvedk: self-rescue rescue. Other
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ously for a bsruptive event
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can be predi
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mpower dispers
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rt, i.e. throughd (GA, p.151)
task types to
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map; weather
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o be assigned
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If certain MSS helps
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process ). The eal-time s may be
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i. Situaii. Traffiii. users
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T, etc.). To be vsed: location xt-information ased profiling,ion, and role i
ers on the bad categories choose from a
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Description
rements are:
rsonalized andant informatioeen early war
d interaction f
evices seeo the position silience strategion taken (e.gtriggered).
manner to theommunication risk scenariosser command
a sources (seeed up as follow
reas in colour-affic jam visuas (extension,
p. 131, Obj3). ed re-routing oposed confige modes for frequency, act information (eexpected to bey aggregated visualised as of trustworth
on these citg, taking into ain the off-line sse of the eveof helpful skiand where the
g cascading bnd its resilienccause and effeme”. art into the denex of this do
n of Work
d timely common (obj.3) rning and requ
for CRAMSS a
e ESSMA of the people gy, based on . close an add
e citizens / emn through mus” (GA, p.131,d and go back
e Annex I), thws:
-coding. alization or riv impact, etc.) of individual uration of specases of terr
ctive and inacte.g., location o
e there, etc.) information froclustered text
hy citizens toizens (“Manag
account dynamsocial networkent occurring”ills, so the ope nearest persbehaviour in Uce metric with ect)” (GA, p.14
velopment, bacument.
munication”. (o
uired action (o
and apps
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mergency actultiple channe Obj3). to normal pro
e information
ver height dataand the behav
traffic in casecific traffic sigrorist attacks.tive stops/statof a school, di
om social netw, clustered listo possibly begement of cit
mic aspects of k, etc. in order; GA, .131, O
perator of the son with that sUTS modelled respect to the48). It is requ
ased on the o
obj.3)
bj.3) Pag
d. situational requnot foreseen
tors. “Providinels to drive th
ocedures.
content and t
a and flow prviours/movem
ses of floodingnalling. . To be visuations. isplaying if the
tworks (twitterts, etc. e engaged atizen identity, f user behavior to dynamical
Obj3). This mae CRAMSS mskill is located.d network, pree degradation ired to display
objectives and
e 26 of 75
uirements: in the pre-
ng context he people
the related
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as ad-hoc collective
our, profile, lly engage ay require ay rapidly edicting in of service y outcome
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S will be desige oriented, mu way that requ
ait variables atimelines”, “la-time, effective
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nario: The mpossible conseough the monmaps and real- on the same ch are real-tima is available, lopments. The
pleting these perpass blockeng and adaptaal valuable pognition” (idended roads […]years / 200 itoring, close a
vate countermding), “activateent scenario: To serve this and propose astions. Thus, t
of the blockee-routing the t
s / train: monsible alternativgerous goods:orcycles: advisscenario: A bog the affected creates considay be particulaeral case: Imitoring. vent: no gene The following
experience and
ned in a way ulti-layer archuires minimum
nd situationalack of informe and cost-eff
RESOLUTE
RESOLUTE wents to be takS are summar
ain difficulty lequences; botnitoring functio-time data to map while mme data. In th be supportede User Interfaprocesses in thed by water: “ation.” places: “evacutify such a pla]: “change trafyears floodin
access to the easures, susp
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a solution for tthe CRAMSS
ed street or rotraffic. The folnitoring traffice paths, sepa: advise specise emergencyomb attack on line, or even derable comparly relevant: mmediate info
ral requireme processes sh
d interaction f
that supports hitecture” (GAm training (or n
l variables to mation and ificient solution
E worksho
workshop heldken into accorized here, tog
lies in localisth aspects areons (D7.2, ppassess the cu
making intuitivehe respective
d by the CRAMace design neehe correct ord“informing tha
uate the placace based on ffic light cycle”ng: “evacuati affected areapend / partiallecovery plan”,e in this scen CRAMSS mothe redirection
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c levels, sendarate or block aal responsible
y units n a metro stat a complete s
plexity in the r
ormation (from
ents, additionahould be cons
for CRAMSS a
the integratioA, p. 148). Thnone at all) for
take into accinformation qns” (GA, p. 150
p results
d in Florence,unt in the cregether with a c
sing the boune highly varianp.11-12). Thuurrent status iely comprehen subcases, th
MSS (D7.2, ppeds to ensureder, or even inat the underpa
ce”, “prevent the dataset). ”, “urgency ranion plan defis, mobilise rey recover pub and “detect reario lies in qu
onitoring and Dn of the traffics to provide a
ake into accousses are suppod information affected areases
ion will possibhutdown of onre-direction of
m OCC) to
al to the ones idered:
and apps
n of new sourhus, the user r the operator
count: “extremuality”, “multi0).
, Italy, on Deceation of the conclusion for
daries of thent and difficult s, the moniton parallel. In tnsible which dhe following pp.16-17); the im that the CRA another ordeass cannot be
further acces nking”. inition”, “citizesources to resblic transport secovering are
uickly and efficDSS needs to
c that can be sa sufficient reunt which othosedly relevanto the other
s, advise emer
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the first resp
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Pag
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me stress”, “untiple actors”,
cember 15th 2WP5 applicat
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e phenomenon to predict. Th
oring function the best casedata are static
processes mamplementationAMSS supporter if necessarye used” and
sses to the p
en informatioscue people aservice (only as”. ciently redireco identify the lstarted quicklyesolution to ider streets or nt: r road users,rgency units.
e need to clos lines (D7.2, pnd traffic. The
ponders, soc
ned, seem to
e 27 of 75
hrough “an eds to be ources are
ncertainty, “requiring
2015. The tions. The
n and the his is to be needs to , both can c scenario y, in case n depends ts the user y. “traffic re-
place” and
on”, event and goods, 200 years
cting traffic location of y, to avoid dentify the roads are
establish
se several p.14). This e following
cial media
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MG name key s
EN 614 Parts a. Work
concinto shouand u
Control roomtechnology, mcriteria are of
a. Systeb. Mem
systeterm critic
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ect the event inthe correct
should be phese process
ined processe
ence processs and
unt for this, te contacted. “optimally mang an emerge
d on stand
standards to b
1 and 2 (Mack task design cepts of the CRa mostly alre
uld meet the cunderload”, “fei. “Over- an
through tUnderloawidespredefining r
ii. “Feedbaceffectiventhe emerCRAMSSresulting whenevesystem petc.).
iii. “Autonomthe curre
iv. “Learningm standards smost of which particular releem authority:
mory: The desem processes memory and
cal errors.
experience and
n real time, gufollowing of
provided by ses (e.g. a hy
es and require
ses, a multitprocesse
the CRAMSS nage the sca
ency” (D7.2, p
dards and
be heeded in U
chine safety re(EN 614-2) is
RAMSS, operady defined j
criteria definedeedback”, “aund underload”:the process ad is also to bead functionalitresilience guidck”: feedback ness and a reqrgency case, S’s monitoring
design requir possible, the
priorities (e.g.,
my”: the GUI isnt needs. This
g opportunitiessuch as EN are applicab
evance: The human opsign needs tos will be desigd ensures tha
d interaction f
uide the peoplef the process
the CRAMSyperlink to op
ements of eac
tude of actoes may S should list
arcity of resoup. 27) is accou
the ERMG
UI design of th
equirements). s relevant as rator work taskjob, the “newd in the norm.tonomy”, “lea: Mental overland limiting te avoided as ties in normal
delines is essential toquirement for as fast beha
g functions airement is the DSS should, location of p
s split into wids also reducess”: 11064 – Pa
ble – at least
perator alwayo take the hugned in a wayat such proce
for CRAMSS a
e to the neareses, a guida
SS, directly pen the requir
ch scenario, t
ors from diffnot
the correct o
rces in term ounted for by t
G
he CRAMSS:
through the dks are being d” operator job. Important in rning opportunoad is avoidehe functionaliit can lead tol mode, includ
o provide the long-term movioural adapta
and the resilieat these nee propose the
possibly helple
dgets which cas mental work
rt 5 mentionto some exte
s needs to beuman short-tey that avoids, esses, if they
and apps
est exit, adviseance feature linked to th
red monitorin
the workshop
ferent authorialways
or possibly r
of first responhe features of
esign of the fdefined. Althoub including th this context anities”, and thed by providingty of the CR stress. This i
ding monitorin
user with infotivation. It is pations may beence index f
ed to be alwacorrect monitoess people, p
an be arrangeload.
s quality critent – to the C
in (final) conterm memory wherever pos cannot be a
Pag
e emergency u on the seqhe CRAMSS ng function).
led to severa
rities is invobe we
relevant affili
nders, goods, of the CRAMS
features and iugh the CRAMe use of the are, in this orde “meaningfulg step-by-step
RAMSS in alais supported b
ng data and fe
ormation on hiparticularly neecome necesfulfil this purpays availableoring function
people flow in
ed by the user
teria for contCRAMSS Two
trol of what is span into ac
ssible, the useavoided, cann
e 28 of 75
units. quence of features
al relevant
lved, and ell-defined. iations or
and tools SS, not the
interaction MSS will fit
CRAMSS der, “over- whole”.
p guidance arm mode. by offering eatures for
is/her own cessary in
ssary. The pose. The and that based on the area,
r based on
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going on. ccount. All e of short-ot lead to
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condISO 6385:200the overall wrequirements “Staff should development by doing focus“Monitoring inevaluation nee“Human Factoorder to ensurdistraction” (D
relevant stand The CRAMSS
a. Suitathe toidea.outpumacruser
b. Self-usedas wsituafunct
c. Contto intlangu
d. Confmanyfrom in the
e. ErrorIn cadecis
f. Suitauser
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equals EN 62ystem engine by the CRAMf attributes: firm: the user being taken. ble: the systemesh: an updatelve: the user tepress: Logicaditions are fulfi04 (Ergonomic
working situatiof EN 110764be involved iin informations groups and
nterfaces shoueds to be confors concerns re easy, safe,
D3.5, p.133).
dard is EN ISS is a dialogue
ability for the tool is made fo. However theut in the requros for recurri preferences odescriptivenes
d allows for fawell as a systations to minimtions for this ptrollability: As terrupt and reuage is also cformity with uy commonly k common mape upper right cr tolerance: Alases where thsions will be reability for indiv to create her
experience and
2641-9 and paering. It definMSS. The CR
informs the s
m will not gene on an eventemporarily prel rules prevelled.
c principles inon around th
4 have been ren the design
n collected in wuser testing wuld be usable flict free, indepon human-co comfortable a
SO 9241-110e system, thus
task: Making oor uncertain ane design needsired format (eng subtasks
of maps – whicss: This is acst recognitionem status mo
mise the need purpose. already menti
esume the CRommonly refeser expectatioknown UI conps, such as “mcorner, as in mll user actionsis is not direcequire a seconvidualization: T own user inte
d interaction f
articularly defnes different aRAMSS alarm
server that cor
erate certain at subscription events the alaent the alarm
the design ohe CRAMSS, espected. process” (D3workshops an
with the respec in both normpendent and s
omputer interfaand efficient in
; it describess the norm is a
only the mostnd dynamic sis to hide back
e.g. an export (resilience strch POIs to shchieved througn of elements onitor. If poss for instruction
ioned, the CRRAMSS tasks erred to as a cons. This is anventions as maps.google.cmost web-bases should – basctly possible (end / separate This is attaine
erface.
for CRAMSS a
fines alarms aalarm states, wms should thu
rrective action
alarms. is provided. rm from being
m from being
of work system as a second
.5, p. 109). Tnd end user inctive end user
mal and emergstakeholder anaces, contentnteractions av
ergonomic papplicable.
t relevant aspituations and tkground proceof the events rategies), storow, etc.). gh user testinand features.
sible, a list ofns. A styleguid
RAMSS is defiat any point inontrollability fe
achieved throupossible. Thecom”. Logout ed applicationsed on what ise.g., once a rconfirmation. ed by followin
and apps
and conditionswhich are rele
us allow for th
ns concerning
g displayed. displayed, e
ms) may be a d priority afte
his has been nterviews, ands.
gency situationd situation ors and dialoguoiding errors o
principles for
ects visible tothus restrictingsses (such as log as a digitring old data v
ng and makin Tooltips are f actions is prde will be prov
ned in a way tn time. Provideature (e.g., Eugh user testie map, e.g. feand configuras (Google, Fas practically presilience strat
ng the widget
Pag
s from a persevant for the he following
the cause of
even though
helpful norm er making sur
realised by bd will further b
n. The CHI driented” (D3.5ues should beor any type of
the design of
o the user is dg the user is ns data retrievatal spreadsheevalues (e.g. s
ng sure the teadded for thisresented in evided for the m
that allows theding the UI in Ertl, 2010). ing and by adeatures controation features acebook, Amapossible – be rtegy has bee
approach, all
e 29 of 75
spective of design of actions or
the alarm
the onset
to assess re that all
basing the e ensured
esign and , p. 109).
e set up in f fatigue or
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difficult, as not a good al), provide et format), storing the
erminology s purpose, emergency monitoring
e operator the user’s
dopting as ols known are found
azon, etc.) reversible. n started),
lowing the
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Table 6
ent interface dessplay features (ion should be d
ds and conventi
hould be an expristics and func
nted and the fearacteristics and nt the process sed by the operaewing secondarual (audible or vem to alert the usplay if significa user attention. ion display systtely assess ove
ns that require a management t should contain
operating conditonal links to andon and to refere provided wheplays should be
mputer should actely. ocessing in resuld be given soent completioncation of systemon in the user inuous
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ability for learh as monitoringtion of resilien
on capability of
ated to psych3) are similarly
ons for the deew Guidelinen press); thesions
6: Exemplary s
Guideline(s) sign conventionsuch as labels)
displayed consisons familiar to u
plicit mapping bctions of the sysatures of the dis features of the
should be readilator. ry (lower-level) visual) cue shouuser to return toant information i tems should alloerall plant statusattention withoutasks.
n reference(s) totion(s). d from high-levence and supp
en needed for oe worded simply
cknowledge eve
sponse to an enome positive ind.
m components anterface needs
experience and
ning: The curg and startingnce strategiesf the operator
ological strainy relevant.
esign of the Ce from the U.se are reporte
elected guidel
ns should be ev). stently accordinusers.
etween the stem to be splay represente display used toy perceived an
displays, a uld be provided o the primary (hn that display
ow users to s and detect ut performing
o the values of
el and lower-levorting informati
operators' tasksy and clearly.
ery entry
ntry is lengthy, tdication of
and its visual to be clear and
d interaction f
rrent design ag resilience strs can be used in emergency
n in ISO 100
CRAMSS we.S. Nuclear Red in Table 6:
lines for contr
vident desigall wid
ng to The labe in login/scroll
tation.
Chanshoulrepre
o d
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by higher-
In casuser sactua
The oan ind
The Cworki
vels of on .
The CwidgebreadWhenclear the enThe C
the Whenshoul
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for CRAMSS a
allows the userategies, whiled and learnedy situations.
075-1, Nielsen
re deducted fRegulatory Co: Exemplary s
rol rooms and
Implicn and interactiodgets ayout and desigalignment with
/logout functioning should be ages in the apped have a one-tosents. and graphics oy, that the operace se of a status cshould be inform
ally displayed
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ahren zur form
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act of Environm
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spx
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k. Journal of E
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Data input: statistics, tiinfrastructuroperator timflows), local Aggregationstatus data traffic data, etc.) throughthem in a unGathering oannotations,during the eGeo Clustesentiment, aImplementa(KRM) usinINSPIRE dirof some riskSupporting pbehaviours (GA, p. 131,Social dynam“The Applicavailable daUTS modellrespect to tp.148). W
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ment of thsplay differentr interface arerocess the datn D4.1. Therelected in this a
ntents of th
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meline and real sensors for cn of available (traffic jam, th statistics, etch standardisenique semantiof crowd sou, comments, emergency. Prering techniquand statementtion with standg the conceprective and quks, assets andpredictive modmodelling, Pa, Obj3) mics and the h
cation Framewata and mainlled network, pthe degradatioWhich user pro
r experience a
TIONAL
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inclined letters
open data (iof major disastructure, streal time status, car flows), use (Geo) Open he humans posc.), social medd contributionc interoperabl
urced/sensed news about trocessing theues, flow prets; (GA, p. 131dard thesauri pts defined inuality assuran
d systems withdels on infrastattern Recogn
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em with innovaedictions and 1, Obj3) and ontologie
n the ERMG nce (e.g. ISO1h their status, etructure resilienition, Statistic
(GA, p.140) s two componn: managing ume the evoluti (effect) and nment activities
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posed of smacoming from cg. Natural Lan extract feat
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