bni educational: better body language
DESCRIPTION
BNI Educational delivered on 23 August 2012 at BNI Boulevard in Melbourne on "Better Body Language".TRANSCRIPT
Better body language
What is body language?
Any in-person communication that is non-verbal
• Facial expressions• Eye movements• Gesticulations• Body posture• Position to other bodies &
objects
Body language grammar
• Illustrators
• Regulators
• Barriers
• Adaptors
Why is it important?
Give me some stats!
According to Professor Albert Mehrabian, communication is:
• 7% words• 38% paralinguistic or tonal • 55% body language
We are communicators!
• As salespeople, we rely on our communication to succeed.
• We need to be experts in body language.
Better body language tips
1. Practice positive body language
• Eye contact • Arm movement• Positioning • Facial expressions
2. Mirror and synchronise
3. Listen, watch and react
4. Beware of body language assumptions
5. Ask a colleague to critique you during a meeting
The most important thing
in communication is hearing what isn't said.
– Peter F. Drucker