body language 12

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Body language

Prepared ByAspirant Society of Professionals for Industrial Research &

Education


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The Evolution of LanguageThe theory of the organic evolution of language says thatlanguage evolved from purely manually gesture-based more focused on gestures in the mouth

We were able to categorize and conceptualize, visible(primarily manual) gestures

This led to the development of language marshallingthese concepts and articulators as linguistic symbols


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VerbalCommunication

Nonverbal

Communication

The words weuse

Bodily actions andvocal qualities thattypically accompanya verbal message


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According to experts( Albert Mehrabian),our non-verbal language communicatesabout 55% of what we really mean (voicetonality contributes 38%) while words

themselves contribute a mere 7%.

TOTAL IMPACT OF A MESSAGE

VERBAL

7%

VOCAL

38%NON-VERBAL

55%

Impact of language


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Functions of Nonverbal Communication

To provide information

To regulate interaction

To express or hide emotion and affect

To present an image

To express power and control


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Types of Nonverbal Communication

Kinesics

Paralanguage Vocal interferences

Spatial Usage

Self-presentation cues


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Kinesics / Proxemics

body language

motion and gestures

It is the study of communication that

occurs through body movements,positions, and facial expressions


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What is Body Language?

Body Language is the communication of personalfeelings, emotions , attitudes, thoughts through body

movements -gestures, postures , facial expressions,walking styles, positions & distance - eitherconsciously or involuntarily i.e. its not only your tongueyou communicate with but also you speak with yourbody movements & gestures.


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Paralanguage

Pitch

Volume

Rate

Quality


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Vocal Interferences

Extraneous sounds or wordsthat interrupt fluent speech

uh, um you know, like

Place markers

Filler


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Spatial Usage

Proxemics

Intimate distance

Personal distance Social distance

Public Distance

Territory

Artifacts

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Major areas of nonverbal behaviorsare:

Eye contact

Facial expressions

Gestures


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Posture and body orientation

Proximity

Paralinguistic


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EYE CONTACT


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EYE CONTACT Good eye contact helps the audience

develop the interest in the speaker.

Eye-contact helps regulate the flow ofcommunication and reflects interest inothers.


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EYE CONTACT Direct eye-contact conveys interest,

warmth, credibility and concern.

Shifty eyes suggest dishonesty.

Downward gaze may be a sign ofsubmissiveness or inferiority.


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FACIAL EXPRESSIONS


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FACIAL EXPRESSIONS

There are six categories of facialexpressions:

Happiness Sadness

Anger

Disgust

Surprise

Fear


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FACIAL EXPRESSIONSHAPPINESS

Whoever is happy will make others happy too.

-Mark Twain


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FACIAL EXPRESSIONSSADNESS

Sadness dulls the heart more than thegrossest sin

-Author Unknown


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FACIAL EXPRESSIONSANGER

Anger is one letter short of dangerAuthor Unknown


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FACIAL EXPRESSIONS

SURPRISE

The eye-brows and the eyesare most affected in an expression of

surprise.


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FACIAL EXPRESSIONS

FEAR

There is nothing to fear, but fear itself.


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GESTURES

Gestures communicate as effectively aswords, sometimes even better.

Gestures support the verbalcommunication.

They sometimes detract from what yousay.


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GESTURES

There are some negative gestureswhich should be avoided:

Pointing at people- It is perceived asaccusatory.

Fiddling with your items-It gives the

impression that you are nervous. Dragging the feet-It implies lethargy.

Head Down- It suggests timidity.


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GESTURES

Drooping shoulders- It impliesweariness and lethargy.

Weak handshake-It implies meek and

ineffectual personality. Shifty eyes- It suggests nervousness.

Arms crossed on the chest- It is a

defensive gesture.

Shaking feet or legs- It showsindifference and disinterest.


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Avoid these hand gestures


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Use these hand gestures


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POSTURE AND

BODY ORIENTATION


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POSTURE

Body posture can be open or closed.

Interested people pay attention andlean forward.

Leaning backwards demonstratesaloofness or rejection.


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POSTURE

A head held straight up signals aneutral attitude.

A head down is negative andjudgmental.


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POSTURE

Some negative postures should beavoided:

Rigid Body Posture-Anxious/ Uptight

Hunched ShouldersLacks interest/Feeling inferior

Crossed Arms-Protecting the body/Negative Thoughts

What impression do the following people give


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What impression do the following people giveyou?

What impression do the following people give


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What impression do the following people giveyou?


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PARALINGUISTICS

Components of Para linguistics are:

Rate of speed- When a speakerspeaks too fast, he is seen as morecompetent.

Pitch-Pitch should be changed inaccordance with the context of spokenwords.


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PARALINGUISTICS Volume- It refers to loudly we

speak.Loud people are perceived as

aggressive or over-bearing. Soft-spokenvoices are perceived as timid or polite.

Fillers- Words like umhh ahaaaare used to gather thoughts.


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Aggressive People Body language

Stiff and straight

Points, bangs tables to emphasize points

Folds arms across body

Verbal language

I want you to

You must

Do what I tell you!

Youre stupid!

Aggressive peopleare basically

insecure.. Try to

avoid them.


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Submissive people

Body Language

Avoids eye contact

Stooped posture Speaks quietly

Fidgets

Verbal Language

Im sorry

Its all my fault Oh dear

Submissive peoplehave a great sense

of inferiority

A ti P l


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Assertive People Body language

Stands straight Appears composed

Smiles

Maintains eye contact Verbal language

Lets

How shall we do this? I think What do you

think?

I would like


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Personal Groomingand Body Language


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Learning Goals

Why should we pay attention to our:

Clothes, shoes, socks?

Hair, face, hands, skin? Body odour and breath?

Facial expressions, smile, eye contact?

Head positions? Arms and legs positions?

Postures?

Personal space?


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Personal Grooming


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Goodlooksare not as important

As good presentation!


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Who wouldyoubuy from?

Untidy hair

Greasy hair

Stubble on the chin

Tidy hair

Clean hair

No stubble on the chin


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Personal Hygiene

How we smell

How we look


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Personal Hygiene: MaintainingGood Breath

Dental Care for stainsand plaque

Mouth fresheners


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Would you shake this hand?

Wash hands often

Clean nails with NailFile

Clip nails


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Are we taking care of our clothes?

Wash Press


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Are we taking care of our

socks?

Please

washme!


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Are we taking care of ourshoes?

Black Shoes: Formal


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My Personal Grooming ChecklistMy Outward Appearance

Outer Wear

Inner Wear

Accessories

My Personal Hygiene Essentials

Daily showers

Hands Body Hair

Dental Care

Shave

Hair CareHair Cuts

Body

Odour

GoodBreath
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Body Language


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Why is Our Body LanguageImportant?

Our eyes, eyebrows, and mouth send

signals to customers

Our body postures, arms and leg positions

affect how customers feel about us

We speak with our palms, fingers and

hands


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OurBody Languagehelps us

Build Rapport with Others

Closed body languageOpen body language

Cl d B d L


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Closed Body Language

Slumped spine and shoulders

Closed palms Fingers in a fist

Arms and legs crossed

Head in a negative position

Tight smile

O B d L


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Open Body Language

Straight spine and shoulders

Open palms Fingers spread wide

Arms and legs uncrossed

Head in an interested position

Pleasing smile

Wh t B d L S


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What Body Language Says

R di H d P i i


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Reading Head Positions

Tilted Back

No Smile

Negative

Straight

Half Smile

Neutral

Straight

Full Smile

Positive

Tilted to one

side

Full Smile

Positive


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Reading Customers Head

Positions

1. Head straight, half or full smile

Ans. Interested & positive

2. Head tilted back, half or no smile

Ans. Proud & negative

3. Head tilted down, half or no smile

Ans. Negative

4. Head tilted to one side, half or full smile

Ans. Very interested & positive


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Reading Legs and Arms Positions

Open

OpenOpen

Open

Closed

Closed

Closed

R di C t P t


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Reading Customers Postures

1. Leaning back and arms and legs crossed

Ans. No interest; negative

2. Leaning back with arms and legs uncrossed

Ans. Thinking; neutral

3. Leaning forward and with arms and legs crossed

Ans. Little interest; negative

4. Leaning forward with arms and legs uncrossed

Ans. Definite interest; positive

Th P f O S il


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The Power of Our Smile

Half smile

Disinterest in eyes

Welcoming smile

Interested eyes

Th Pl i S il


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The Pleasing Smile

Frequent eyecontact

Slightly openmouth Relaxed mouth

Friendlygaze

E C t t


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Appropriate eye contact:

Steady glance

For 5 seconds at a time

Look at all members of the group

Eye Contact

Dont: Frown Roll your eyes

Smiling improves your gaze!


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How firm is our handshake?


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Personal Space

2 feet

4 feet

6 feet


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The Inner Wall: 1 feet away from

each other

2 feet


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The Middle Wall: 2 Feet away

4 feet


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The Outer Wall: At least 3 feet

away

6 feet


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My Body Language Checklist

Am I smiling properly?

Am I making frequent eye contact?

Are my arms and legs uncrossed?

Are my palms open?

Is my head in an interested position?

Am I at least 4 feet away from the customer?

Are my spine and shoulders straight?


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Thank You!


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Thank You

body language 12

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