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Body language
Prepared ByAspirant Society of Professionals for Industrial Research &
Education
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The Evolution of LanguageThe theory of the organic evolution of language says thatlanguage evolved from purely manually gesture-based more focused on gestures in the mouth
We were able to categorize and conceptualize, visible(primarily manual) gestures
This led to the development of language marshallingthese concepts and articulators as linguistic symbols
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VerbalCommunication
Nonverbal
Communication
The words weuse
Bodily actions andvocal qualities thattypically accompanya verbal message
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According to experts( Albert Mehrabian),our non-verbal language communicatesabout 55% of what we really mean (voicetonality contributes 38%) while words
themselves contribute a mere 7%.
TOTAL IMPACT OF A MESSAGE
VERBAL
7%
VOCAL
38%NON-VERBAL
55%
Impact of language
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Functions of Nonverbal Communication
To provide information
To regulate interaction
To express or hide emotion and affect
To present an image
To express power and control
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Types of Nonverbal Communication
Kinesics
Paralanguage Vocal interferences
Spatial Usage
Self-presentation cues
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Kinesics / Proxemics
body language
motion and gestures
It is the study of communication that
occurs through body movements,positions, and facial expressions
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What is Body Language?
Body Language is the communication of personalfeelings, emotions , attitudes, thoughts through body
movements -gestures, postures , facial expressions,walking styles, positions & distance - eitherconsciously or involuntarily i.e. its not only your tongueyou communicate with but also you speak with yourbody movements & gestures.
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Paralanguage
Pitch
Volume
Rate
Quality
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Vocal Interferences
Extraneous sounds or wordsthat interrupt fluent speech
uh, um you know, like
Place markers
Filler
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Spatial Usage
Proxemics
Intimate distance
Personal distance Social distance
Public Distance
Territory
Artifacts
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Major areas of nonverbal behaviorsare:
Eye contact
Facial expressions
Gestures
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Posture and body orientation
Proximity
Paralinguistic
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EYE CONTACT
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EYE CONTACT Good eye contact helps the audience
develop the interest in the speaker.
Eye-contact helps regulate the flow ofcommunication and reflects interest inothers.
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EYE CONTACT Direct eye-contact conveys interest,
warmth, credibility and concern.
Shifty eyes suggest dishonesty.
Downward gaze may be a sign ofsubmissiveness or inferiority.
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FACIAL EXPRESSIONS
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FACIAL EXPRESSIONS
There are six categories of facialexpressions:
Happiness Sadness
Anger
Disgust
Surprise
Fear
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FACIAL EXPRESSIONSHAPPINESS
Whoever is happy will make others happy too.
-Mark Twain
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FACIAL EXPRESSIONSSADNESS
Sadness dulls the heart more than thegrossest sin
-Author Unknown
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FACIAL EXPRESSIONSANGER
Anger is one letter short of dangerAuthor Unknown
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FACIAL EXPRESSIONS
SURPRISE
The eye-brows and the eyesare most affected in an expression of
surprise.
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FACIAL EXPRESSIONS
FEAR
There is nothing to fear, but fear itself.
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GESTURES
Gestures communicate as effectively aswords, sometimes even better.
Gestures support the verbalcommunication.
They sometimes detract from what yousay.
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GESTURES
There are some negative gestureswhich should be avoided:
Pointing at people- It is perceived asaccusatory.
Fiddling with your items-It gives the
impression that you are nervous. Dragging the feet-It implies lethargy.
Head Down- It suggests timidity.
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GESTURES
Drooping shoulders- It impliesweariness and lethargy.
Weak handshake-It implies meek and
ineffectual personality. Shifty eyes- It suggests nervousness.
Arms crossed on the chest- It is a
defensive gesture.
Shaking feet or legs- It showsindifference and disinterest.
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Avoid these hand gestures
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Use these hand gestures
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POSTURE AND
BODY ORIENTATION
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POSTURE
Body posture can be open or closed.
Interested people pay attention andlean forward.
Leaning backwards demonstratesaloofness or rejection.
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POSTURE
A head held straight up signals aneutral attitude.
A head down is negative andjudgmental.
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POSTURE
Some negative postures should beavoided:
Rigid Body Posture-Anxious/ Uptight
Hunched ShouldersLacks interest/Feeling inferior
Crossed Arms-Protecting the body/Negative Thoughts
What impression do the following people give
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What impression do the following people giveyou?
What impression do the following people give
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What impression do the following people giveyou?
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PARALINGUISTICS
Components of Para linguistics are:
Rate of speed- When a speakerspeaks too fast, he is seen as morecompetent.
Pitch-Pitch should be changed inaccordance with the context of spokenwords.
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PARALINGUISTICS Volume- It refers to loudly we
speak.Loud people are perceived as
aggressive or over-bearing. Soft-spokenvoices are perceived as timid or polite.
Fillers- Words like umhh ahaaaare used to gather thoughts.
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Aggressive People Body language
Stiff and straight
Points, bangs tables to emphasize points
Folds arms across body
Verbal language
I want you to
You must
Do what I tell you!
Youre stupid!
Aggressive peopleare basically
insecure.. Try to
avoid them.
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Submissive people
Body Language
Avoids eye contact
Stooped posture Speaks quietly
Fidgets
Verbal Language
Im sorry
Its all my fault Oh dear
Submissive peoplehave a great sense
of inferiority
A ti P l
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Assertive People Body language
Stands straight Appears composed
Smiles
Maintains eye contact Verbal language
Lets
How shall we do this? I think What do you
think?
I would like
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Personal Groomingand Body Language
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Learning Goals
Why should we pay attention to our:
Clothes, shoes, socks?
Hair, face, hands, skin? Body odour and breath?
Facial expressions, smile, eye contact?
Head positions? Arms and legs positions?
Postures?
Personal space?
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Personal Grooming
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Goodlooksare not as important
As good presentation!
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Who wouldyoubuy from?
Untidy hair
Greasy hair
Stubble on the chin
Tidy hair
Clean hair
No stubble on the chin
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Personal Hygiene
How we smell
How we look
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Personal Hygiene: MaintainingGood Breath
Dental Care for stainsand plaque
Mouth fresheners
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Would you shake this hand?
Wash hands often
Clean nails with NailFile
Clip nails
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Are we taking care of our clothes?
Wash Press
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Are we taking care of our
socks?
Please
washme!
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Are we taking care of ourshoes?
Black Shoes: Formal
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My Personal Grooming ChecklistMy Outward Appearance
Outer Wear
Inner Wear
Accessories
My Personal Hygiene Essentials
Daily showers
Hands Body Hair
Dental Care
Shave
Hair CareHair Cuts
Body
Odour
GoodBreath
http://images.google.co.in/imgres?imgurl=http://images.jupiterimages.com/common/detail/97/01/23500197.jpg&imgrefurl=http://www.jupiterimages.com/itemDetail.aspx%3FitemID%3D23500197&h=250&w=187&sz=24&hl=en&start=1&um=1&tbnid=Hpp0dNyqU3_kKM:&tbnh=111&tbnw=83&prev=/images%3Fq%3DMan%2Bshaving%26um%3D1%26hl%3Den -
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Body Language
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Why is Our Body LanguageImportant?
Our eyes, eyebrows, and mouth send
signals to customers
Our body postures, arms and leg positions
affect how customers feel about us
We speak with our palms, fingers and
hands
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OurBody Languagehelps us
Build Rapport with Others
Closed body languageOpen body language
Cl d B d L
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Closed Body Language
Slumped spine and shoulders
Closed palms Fingers in a fist
Arms and legs crossed
Head in a negative position
Tight smile
O B d L
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Open Body Language
Straight spine and shoulders
Open palms Fingers spread wide
Arms and legs uncrossed
Head in an interested position
Pleasing smile
Wh t B d L S
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What Body Language Says
R di H d P i i
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Reading Head Positions
Tilted Back
No Smile
Negative
Straight
Half Smile
Neutral
Straight
Full Smile
Positive
Tilted to one
side
Full Smile
Positive
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Reading Customers Head
Positions
1. Head straight, half or full smile
Ans. Interested & positive
2. Head tilted back, half or no smile
Ans. Proud & negative
3. Head tilted down, half or no smile
Ans. Negative
4. Head tilted to one side, half or full smile
Ans. Very interested & positive
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Reading Legs and Arms Positions
Open
OpenOpen
Open
Closed
Closed
Closed
R di C t P t
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Reading Customers Postures
1. Leaning back and arms and legs crossed
Ans. No interest; negative
2. Leaning back with arms and legs uncrossed
Ans. Thinking; neutral
3. Leaning forward and with arms and legs crossed
Ans. Little interest; negative
4. Leaning forward with arms and legs uncrossed
Ans. Definite interest; positive
Th P f O S il
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The Power of Our Smile
Half smile
Disinterest in eyes
Welcoming smile
Interested eyes
Th Pl i S il
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The Pleasing Smile
Frequent eyecontact
Slightly openmouth Relaxed mouth
Friendlygaze
E C t t
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Appropriate eye contact:
Steady glance
For 5 seconds at a time
Look at all members of the group
Eye Contact
Dont: Frown Roll your eyes
Smiling improves your gaze!
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How firm is our handshake?
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Personal Space
2 feet
4 feet
6 feet
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The Inner Wall: 1 feet away from
each other
2 feet
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The Middle Wall: 2 Feet away
4 feet
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The Outer Wall: At least 3 feet
away
6 feet
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My Body Language Checklist
Am I smiling properly?
Am I making frequent eye contact?
Are my arms and legs uncrossed?
Are my palms open?
Is my head in an interested position?
Am I at least 4 feet away from the customer?
Are my spine and shoulders straight?
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Thank You!
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Thank You