body part final
TRANSCRIPT
-
7/30/2019 Body Part Final
1/20
1. INTRODUCTION
We have made a term paper on MIS on the basis of our collected data.
1.1) Statement of The Problem
How Standard Chartered Bank process their management information system. But we
mainly focus on transaction processing system.
1.2) Objective of the Study
1.2.1) Broad Objective
In our term paper we have gathered information about management system ofStandard
Chartered Bank.
1.2.2) Specific Objective
We want to use this information and knowledge for the further use.
1.3) Methods:
1.3.1) Data Collection
1.3.1.1) Primary data collection
For data collection we have conducted our survey in StandardChartered Bank(Head
office).
1.3.1.2) Secondary data collection
Secondary data are collected from internet.
1.4) Limitation of the Study:
1. Time was very limited to accomplish the term paper.
2. Political instability also hampered our working progress.
2. BACKGROUNG AND INDRODUTION:
2.1History
Standard Chartered Bank was formed in 1969 through the merger of two separate banks, the
Standard Bank of British South Africa and the Chartered Bank of India, Australia and China.
1 | P a g e
-
7/30/2019 Body Part Final
2/20
-
7/30/2019 Body Part Final
3/20
-
7/30/2019 Body Part Final
4/20
Priority Banking:
Priority banking is a new way of banking that understands what is significant to you
through perfective tense services unequalled benefits and solution.
2.3. VISION AND MISSION:
Vision:
To be preferred provider of Islamic financial products in the market.
Mission:
To create exceptional value for our clients, investors and staff; through market leadership in
providing innovative Shariah compliant products and solutions, and by adopting and living our
core values.
2.4. AREAS OF BUSINESS:
Standard Chartered have branches in all the main 6 cities of Bangladesh. It has more than 25
branches in all over Bangladesh.
Total Offices at National and International Level:
Standard chartered is operating more then 150 branches in about 25 cities of Bangladesh.
Standard Chartered has a history of over 150 years in banking and operates in many of the
world's fastest-growing markets with an extensive global network of over 1,400 branches
(including subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific
Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas.
As one of the world's most international banks, Standard Chartered employs 60,000 people, re-
presenting over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's values
and supports the Bank's growth as the world increasingly becomes one market.
4 | P a g e
-
7/30/2019 Body Part Final
5/20
2.5. MAIN OBJECTIVES:
Standard Chartered Bank is an international bank, focused on the established and emerging
markets of Asia, Africa, the Middle East and Latin America with an extensive global network ofmore than 600 offices in over 50 countries. The three principal business groups are Treasury,
Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer
outstanding value to their customers by providing knowledgeable, efficient and reliable service
in a personal, helpful and responsive manner. Central to this service philosophy is the
professional consultative approach they take with each customer. By getting to know the
customer better, they can identify the customer's needs and match them with quality products
which suit their best.
3. INFORMATION SYSTEM IN STANDARD CHARTERED:
As standard chartered started their business in Bangladesh in 2006 so as such there is no Pre-IS
era of standard chartered bank in Bangladesh. They are using IT since the start of their business
in Bangladesh. IT creates an evolution in whole world in every business and so in banking
system. Now in standard chartered with the help of IS the daily transactions are recorded in
branch computers and these branch computers are then connected to the main head office server
so in this way they keep their daily process update on daily basis.
As Time is money, and due to IS standard chartered bank make thousands of transactions per
day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees
can easily connect with other branches, customer service gets improved, online banking emerged
and lot of others benefits.
Standard Chartered Online is an innovative Online Banking service that you can tailor to suit
your precise banking needs. It gives you convenient, round-the-clock banking services ranging
from day-to-day account transfer transactions to real-time valuable financial information. Now
you can manage your finances anytime, anywhere.
5 | P a g e
-
7/30/2019 Body Part Final
6/20
Management Informat ion System:
Management Information Systems (MIS) is the term given to the discipline focused onthe
integration of computer systems with the aims and objectives on an organization. The evolution
and direction of info engineering tools assists executives and the universal workforce in acting
any tasks accompanying to the physical process of information. MIS and concern systems are
especially utile in the bite of concern information and the product of reports to be exploited as
tools for decision making.
Applications of MIS:
With computers existence as present as they are 24-hour interval location s hardly for any size
concern that does not rely extensively on their IT scheme. However there are several fact fields
in which MIS has become invaluable.
DataProcessing:
Not exclusive do MIS systems allow for the bite of big amounts of concern information but they also
provide a valuable good welfare to the workforce.
Where in the past business concern information had to be manually pure for formation and
psychoanalysis it can now be entered quickly and easily onto a computer by an accumulation processor
allowing for faster decision fashioning and quicker reflexes for the endeavor as a whole.
6 | P a g e
-
7/30/2019 Body Part Final
7/20
3.1. MANGEMENT OVERVIEW:
3.1.1. Organization management chart:
3.1.2.Business process model:
7 | P a g e
Administration and ManagementR & D System
HRM
Workforce Planning System
Technology Development
Computerized Ordering System
Organization valu
Chain
SalesOperations ServicesInbound
logistics
SecondaryActivities
Primary ActivitiesOutboundlogistics
Organization
Value Chain
-
7/30/2019 Body Part Final
8/20
3.2. Organization computing resources:
3.2.1. Software Resources:-
Following softwares is used for the functioning of our information system andorganization;
Application Software:-
Following application softwares are used in our organization and functioning of our
information system;
Microsoft Office
NOD32 Anti-Virus
Adobe Reader
System Software:-
Following application softwares are used in our organization and functioning of our
information system;
Operating System (Windows XP and Linux) for PCs.
Windows 2003 server for mainframes.
3.2.2. Hardware Resources:-
Following hardware resources are required for the functionality of IS and organization:
Personal computers
Canon Document Scanners
HP Printers
Networking cards
Currency counter
Coin counters
HP Digital Scanners
8 | P a g e
-
7/30/2019 Body Part Final
9/20
Dell Mainframes
3.2.3. Computing Type:-
In Standard chartered bank, they are using client/server network because it is accessible and the
employees easily share the data and this network is cheaper than others and this is easily
maintainable and manageable. All the data save in main server or HUB and employees can easily
access it. This type of computing system provides an easy access and efficient flow of data,
which increase the functionality of organization.
3.3. Organization transaction processing system:
Transaction Processing System:
A Transaction Processing System (TPS) is a type of information system. TPSs collect, store,
modify, and retrieve the transactions of an organization. A transaction is an event that generates
or modifies data that is eventually stored in an information system. From a technical perspective,
a Transaction Processing System (or Transaction Processing Monitor) monitors transaction
programs, a special kind of programs. The essence of a transaction program is that it managesdata that must be left in a consistent state.
TPS in Standard chartered bank:
Effective transaction processing system is working in Standard chartered bank that offer
enterprise the means to rapidly process transactions to ensure the smooth flow of data and the
progression of processes throughout the enterprise.
3.3.1. Payroll TPS
In Standard Chartered payroll TPS is designed to get information and record of the employ and
then to calculate his/her annual earning.
9 | P a g e
http://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Datahttp://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Data -
7/30/2019 Body Part Final
10/20
It get information about the employee from the employees department and from general ledger
and send it to payroll TPS from where it links that information with the previous record and
prepare a report which is forwarded to management. Management takes notice the LN record
of the employees efficiency to work and may declare added bonus or other incentive. This
report is checked and approved by the branch manager after which check is issued to the
employee. And when that check is cashed, the record is updated in the general ledger as well as
the master payroll (HUB).
3.3.2. Customer Identification:
In Standard Chartered bank there is their own information management named software Virses
is working which is connected to NADRA. So if any new client wants to open an account in the
bank the system automatically send a request to NADRA to check and verify the customer ID
number. Which helps the management to identify whether he/she is using his original ID card or
not.
10 | P a g e
Employ
ee Data
General
Ledger
L
Payroll TPS
Payroll
Master File
(HUB)
Managemen
t Reports
Check
Passes
by
Manage
r
Check
Issued to
Employee
General
Ledger
L
-
7/30/2019 Body Part Final
11/20
3.3.3. Employees Record:
All employees are supposed to login when they enter the bank and logout on leaving, by tracing
their thumb impressions on biometric device. This device is connected with the HUB which
continuously makes record of their hours spent in the bank. Moreover, the bank has their own
setup named LN which makes records of all the transactions made by an employee. This helps
management to monitor the working efficiency of an employee.
11 | P a g e
Input
(ID #)
Virses
Management
HUB
NADRA
(Customer
identification)
Employe
e Job
LoginBiometric Device
& LN
HUB
Employe
e Job
Logout
-
7/30/2019 Body Part Final
12/20
3.3.4. Real time Banking:
In many circumstances the primary factor is speed. For example, when a customer withdraws a
sum of money from his or her account the transactions are processed and the account balance
updated as soon as possible, allowing both the bank and customer to keep track of funds. The
new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The
updates are made entered there and finally the update is done.
3.3.5. Online Complains:
Standard Chartered bank allows the customer the option of online complains. The customer
submits the online complain which is then processed by Customer Service TPS which is linked
by management and after the problem identification it is send to the concerned department.
12 | P a g e
New
Transactio
ns,
Updates
LN
HUB
Update
d
-
7/30/2019 Body Part Final
13/20
3.3.6. Advices:
As all of the record of the customers are stored in main server (HUB) of Standard Chartered
bank, so incase if someone account balance is getting near to zero the system automatically alert
the management about that. Then manager take manual action and send him/her the advice (a
letter, mail or phone call) to check the account balance.
3.3.7. Account Opening
This TPS is designed for opening a new account in the bank.
Input: Give bio data, NIC no., income, city name.
Process: Information sends to the virses.
Output: new account opened in the bank.
13 | P a g e
Custome
r
Queries
Customer
Service TPS
Identif
y
Proble
m
Send to
Concern
ed Dept.
Accou
nt
Alert
Manageme
nt
HUBAdvices
Send to
Customer
Customer
Service TPS
-
7/30/2019 Body Part Final
14/20
3.3.8. Online Activity
Purpose: Transfer funds with the organization.
Input: Concerned Branch code, city name, account title, amount & the transaction.
Process: The information will send to organization server (HUB).
Output: Transfer of fund to the concerned branch.
14 | P a g e
Applica
nt
Identificatio
n
Virses
A/
CDe
pt.
Customer
Service TPS
HUB
New
A/C
Opene
d
Custom
er
Customer
Service TPS
HUB
A/C
Dept
FundTransfer
to
Concerned
Branch
-
7/30/2019 Body Part Final
15/20
3.3.9. ATM Card
Purpose: Easy with draw of cash.
Input: Give bio data, income summary, company name, NIC.
Process: NIC no. and bio data send to virses which directly linked to NADRA. If information
is correct then it is forward to customer service centre.
Output: Issue of credit card.
3.3.10. Car Financing
Purpose: Leasing a new car.
Input: Account title, down payment amount.
Process: The information is send to the HUB and verifies the account of customer and makes the
schedule for leasing for the given period of time.
Output: Customer can get a new car.
15 | P a g e
Applica
nt
Identificatio
n
Virses
A/C
Dept
.
Customer
Service
TPS
HUB
NewA/C
Opene
d
ATM
Issued
-
7/30/2019 Body Part Final
16/20
4. Relationship of MIS (Management information system) with TPS:
MIS reports and summarizes the organizations basic operations and these reports come from the
basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payroll
and Customer identification etc. provide the basic information about the organizations activities.
These activities are then summarized in the form of reports for the manager so that they can
check whether the firm is working properly or not. If there are some flaws then they take control
measures to fix those flaws.
16 | P a g e
Applica
nt
Identificatio
n
A/C ,Finan
ce
Dept.
Customer
Service
Managers
HUB
Issuenc
e
-
7/30/2019 Body Part Final
17/20
Transaction processing system Management Information system
MIS FILES
Payroll master
FilePayroll data
of employee
C.I info master
FileCustomer data
EmployeesInfo master file
Employees data
CustomerAccount master
File
Customer data
Customer
Queries masterFile
Customer complains data
Customer
Master file
Customer account data
17 | P a g e
Payroll TPS
Customer
Identificatio-
n TPS
Employee
Record TPS
Real time
banking TPS
Customer
service TPS
ATM Cards
TPS
-
7/30/2019 Body Part Final
18/20
Transaction processing system Management Information system
Customer MIS FILESmaster file
Advices data
Customer Info
Master file
Customer data
Customer
Master fileCustomer data
CustomerMaster file
Customer data
Managers
18 | P a g e
Advices TPS
Customer
account TPS
Online
activity TPS
CarFinancing
TPS
MISReports
-
7/30/2019 Body Part Final
19/20
-
7/30/2019 Body Part Final
20/20
Credit cards system should be improved providing the unique facilities to their
customers which the other bank has not yet introduce.
20 | P a g e