boi - promoting investments through servicing
DESCRIPTION
Distributed by BOI in their 2015 SeminarTRANSCRIPT
Promoting Investments
Through Strategic Servicing
26 June 2015 | Makati City
BOI Investors’ Awareness
Seminar
Director DOMINGO I. BAGAPORO
Investments Assistance Service
BOARD OF INVESTMENTS
Organizational Structure (as of March 2015)
Our Vision:
A Global Investments Promotion Agency by 2020
Office of
the Board
Secretary
Counseling
& Business Requirements
Division
Aftercare
Services
Division
Chairman
Vice-Chairman & Managing Head Office of the Governors
Office of the Executive Directors
Investments
Policy and
Planning
Service
Incentives Administration
Service
Financial
and Administrative
Service
Legal & Investments
Compliance
Service
Investments
Assistance
Service
Domestic Investments
Promotion
Service
International
Investments
Promotion
Service
Infrastructure
& Services
Industries
Service
Manufacturing
Industries
Service
Resource-
Based
Industries
Service
THE BOARD OF INVESTMENTS
CORE ACTIVITIES
Investments
Promotion
Investments
Counseling Registration
Supervision/
Monitoring
Incentives
Availment Aftercare
International
and Domestic IAS MIS / RBIS /
ISIS LICS IS IAS
REPORTS
Finance and Administrative Service Planning Legal
Investments
Policy &
Planning
IPS
Overview of IAS Services
Frontline Services
Pre-Investment
Facilitation /
Investment
Counseling
Aftercare Services
Post-Investment
Facilitation
Counseling & Business
Requirements Division
Aftercare Services
Division
5
Initiative Description
2. Investment Data
Banking
1. Investment Briefing/
Counselling /
Seminar on Doing
Business in the
Philippines
3. Investment
Counsellors' Training
Program
4. Newspaper Column
Entitled
“InvestPhilippines”
• Maintain and update database of laws and relevant information from different
sources.
• Proponents are provided with available investment data e.g. Cost of Doing
Business, Site Selection, Policies and Procedures, Frequently Asked Questions
(FAQs), among others.
• Provide investment counseling/ facilitation services to prospective investors
• Empower the LGUs and DTI frontliners with the knowledge and confidence to
adequately answer investment-related inquiries from prospective investors.
• Equip IAC frontliners with proper tools and skills needed in investment
promotion and facilitation.
• Institutionalize an effective frontline service in pursuit of becoming the Center of
Excellence (COE) for investor assistance.
• Provide investors with up-to-date information on how to do business in the
Philippines.
• Increase media mileage on BOI-IAC’s investment facilitation efforts.
Pre-Investment Services
Aftercare Facilitation
In pursuit of improving BOI services to clients, the Investment
Assistance Service – Aftercare Services Division is currently working on
its seven (7) priority initiatives:
1. Strategic Investors
Aftercare Program
(SIAP)
2. Investment Promotion
Unit – Network (IPU-Net)
3. Memorandum of
Agreements (MOAs)
with Govt. Agencies
7. Networking with Foreign
and Domestic Chambers
of Commerce & other
Business Groups
4. BOI – One Window
Network (BOI-OWN)
5. Investors’ Aftercare/
Awareness Seminar
6. Coordination with the
Investment Ombudsman
(IOTeam)
7
Aftercare Facilitation
1. Strategic Investors Aftercare Program (SIAP)
A program designed to create a high quality, trust
based working relationship between BOI and the
investors. This program emphasizes on the following:
Timely advice on investment-related matters
Compliance with BOI Registration – Terms and
Conditions
Follow-through on other government transactions
Implemented the Key Account Management System (KAMS). It prioritizes companies
with significant economic potential by providing the following services:
On-Site company visits
Facilitate transactions with BOC, BI, SEC and DA through an “express lane”
or “green light” agreement
Facilitate the Retention, Expansion and Diversification (BOI RED Program)
2. Investment Promotion Unit – Network (IPU-Net)
Act on I/C within 5 working days for simple transaction and 10 working days for complex transaction per Anti-Red Tape Law
Aftercare Facilitation
CSC (monitor and discipline)
OMB (investigate & prosecute)
BSP
BI
BOC
BIR
DA
DOF
DOLE
DOST
DOT
DOTC
FDA
ICTO
DPWH
HLURB
MIAA
NCIP
NEDA
NICA
POEA
SEC
DOE
DENR
DFA
DILG
DAR
BOI (secretariat)
Joint facilitation of business permits, licenses &
endorsements with specific agencies
AGENCY Date Signed Facilitation Coverage
SEC 28 Apr 2015 Registration of Corporation
and Partnership
DOT 6 Feb 2015 DOT licenses,
endorsements
FDA 9 Sep 2014 FDA licenses and
registration
DENR-EMB 12 Mar 2014 Environmental Compliance
Certificate (ECC) from 120
to 40 days
Ongoing MOAs
with DA, HLURB and DOE
3. Memorandum of Agreements (MOAs) with Government Agencies
Aftercare Facilitation “Going the Extra Mile Project”
A cloud-based web portal and mobile
application
Centralized databank for investments-
related information
Online facilitation of investor queries
and complaints through the Client
Relationship Management (CRM)
system
• Real-time notification on status of
request via SMS or email
• Automatic intervention of the
Investment Ombudsman as
prescribed by the Anti Red Tape
Law
Target Implementation Date:
July 2015
4. BOI – One Window Network (BOI-OWN)
Aftercare Facilitation
Awareness seminar for investors to promptly
address their difficulties and concerns on BOI
registration matters.
Forthcoming Seminars: July, August & October
2015
5. Investors’ Aftercare Seminar
Aftercare Facilitation
IO is the grievance desk for the following concerns:
1. Delays in the delivery of frontline government services, i.e. establishment or conduct of business;
2. Solicitation, demand or request by a government official or employee in exchange for the issuance of licenses, permits and certificates, the release of shipments and cargoes, as well as arbitrary assessment of fees for the conduct of business;
3. Issuance of licenses, permits and certificates in relation to business to any person otherwise not qualified or legally entitled; and
4. Any other delay or refusal to comply with the referral or directive of the IO team.
The IO Team was created on 01 June
2014
Atty. Melchor Arthur H. Carandang,
Overall Deputy Ombudsman
6. Coordination with the Investment Ombudsman (IO Team)
Aftercare Facilitation
• Industry linkages with public and private institutions to promote awareness of
BOI’s services to the investing public.
• The three (3) stages of investment promotion, i.e. pre-investment, facilitation,
and aftercare service are highlighted, while long term partnership with the
business communities are nurtured.
• The IAC met with the following chambers of commerce as of June 2015:
7. Networking with Foreign and Domestic Chambers
of Commerce and other Business Groups
Aftercare Facilitation
Upcoming Meetings: Other Chambers and Business Groups in the Philippines
Contact Us:
Investments Assistance Center (IAC)
Atty. Raul V. Angeles Executive Director
890-3056
Domingo I. Bagaporo Director
896-8329
Lourdes P. Pernes Division Chief, Aftercare Services Division
896-7342
Edilberto Nunag Division Chief, Business Counseling and
Requirements Division
897-2116
Visit us: www.boi.gov.ph
Thank You!