Full text 01 thesis bout Bufab Group

BUFAB TAIWAN - SPQL BOOKLETQ PART - Quality management Outline1. Literature Review of Quality management 1.1 Quality management theory (definition, principles, function of quality control department)1.2 Quality standards 1.3 Quality improvement1.4 Inspection and product test1.5 Know-how technics and knowledge created from quality management2. Bufabs Taiwan Quality management Strengths highlights2.1 Quality standards2.2 Effectiveness of Quality Assurance 2.3 Quality control expertise 3. Bufabs Taiwan Quality management Weaknesses and suggestions3.1 Mutually beneficial supplier relationship

12. Bufabs Taiwan Quality management Strengths highlights2.1 Quality Standards2.2 Effectiveness of Quality Assurance + Quality Continuous Improvement+ Inspection+ Product Test+ Failure cost reduction to achieve optimum quality2.3 Quality Control Expertise

2.1 Quality StandardsBufab Taiwan (BTW) was ISO 9001: 2008 certified;Bufab Taiwan QCM employees are certified TQE, 5 Core Tool (APQP, PPAP, FMEA, SPC, MSA), QMS Auditor(ISO9001, TS16949, ISO17025 or AS9100), ISO 14001 / OHSAS 18001 Audit Bufab Taiwan lab was ISO 9001: 2008 certified and recognized one of the most advanced lab in Taiwans market; all equipment have been inputted to the Arriving Quality Control, Initial Sample Quality Control and Service Sister Companies all over the world to evaluate the product according to Customer Demand with BTW expertise2.2 Effectiveness of Quality Assurance Wide Job Scope of Quality Assurance DepartmentBufab Taiwan Quality Assurance DepartmentDrawing ReviewManagement SystemSupplier ManagementProduct ControlCustomer Complaint/ClaimIn-process Checking Arriving ControlStock Quality Recheck Project ManagementReport Analysis Supplier MapSupplier ManualSupplier AuditSupplier Evaluation/ Layer Audit Performance ReportTechnical Support to SupplierQMSCustomer AuditISO AuditDocument ControlLaboratoryTest ApproachStandard MaintenancePersonal TrainingSourcing/ Training SupportDimensional Professional Measurement DeviceSurface TreatmentMaterialTechnical Support

Quality Deviation SystemInvestigationCorrective ActionReport Analysis Technical Support to Customer2.2 Effectiveness of Quality Assurance2.2.1 Quality continuous improvement - CAPDo

Acting as the HUB and Supporting Centre, Bufab Taiwan mainly deal with Taiwanese Suppliers, which makes CAPDo approach a excellent approach to assure qualityCheck: Assessment of the Current Process is a good starting point to identify major issues; Followed by Act-Plan-Do can result in decisions based on Current process performance;

PDCA Model and CAPDo Model2.2 Effectiveness of Quality Assurance 2.2.2 Inspection

- Routine inspections to meet different requirement from customers (including but not limited to:PPAP - Production Part Approval Process , IMDS -International Material Data System,MSDS -Manufacturer's Safety Data Sheet , 0-150 PPM - Parts Per Million)2.2 Effectiveness of Quality Assurance 2.2.3 Product test

After being tested by BTW Quality Assurance, products could be transferred to any other sisters without re-checking;BTW laboratory comprises two rooms; well-equipped with cutting-edge technology which is consistent to Bufab Groups development and fastener industry trends; Machines and Equipment being used are certified a number of International Standards like ISO4042; DIN7985; ISO898-1, ISO898-2, etc.; and are confident to meet customers expectation; Capabilities of Bufab Taiwan laboratoryDrive and torsional strength testingHardness measurementMicro hardnessHydrogen EmbrittlementCase depthSource : http://www.bossard.com/en/application-engineering/quality-and-test-laboratories.aspx72.2 Effectiveness of Quality Assurance 2.2.4 Failure Cost reduction to achieve optimum quality 2.3 Quality Assurance ExpertiseNot only attracting the most talented qualified employees in the market Bufab Taiwan continuously enriches their expertise and experience throughSocialisation: periodically internal training, hands-on experience on a daily basisExternalisation: internal documents recorded on ERP incorporated with intranet systemCombination: sufficiently accessible accurate and reliable information and data for future plan/decisionsInternalisation: continuous self-improvement and updates on products (meeting with Bufab Globals Quality assurance management on a weekly basis; Bufab Groups meeting once a year)

Total Quality Management, 2013 Vol. 24, No. 6, 664677Knowledge creation through quality management Muhammad Asifa, Henk J. de Vriesb and Niaz Ahmadc

92.3 Quality Assurance ExpertiseAdopting such strong knowledge and experience, Bufab Taiwans employees contribute a great deal to:Taiwanese Supplier: Support to identify and solve technical problems; Pool of expertise and resources with Supplier at yearly meeting to achieve mutual improvementWith Taiwanese fastener market: Understand the supply chain and product processMaintain good communication/relationship with suppliersBufab Sister Companies & Bufab GlobalTechnical support for Bufab Sisters by visiting End-users Knowledge sharing in Bufab Global meeting

3. Bufabs Taiwan Quality management Weaknesses and suggestions

Mutually beneficial supplier relationship No activity focusing on inspiring, encouraging and recognizing improvements and achievements by suppliers.