boosting collective iq - doug engelbart · bootstrap pardigm map (pmap1221.ppt) 1 boosting...

3/29/2010

Bootstrap Pardigm Map (PMAP1221.ppt) 1

Boosting Collective IQA Design for Dramatic Improvements

in Productivity, Effectiveness,and Competitiveness

Douglas C. Engelbart

Christina Engelbart

dougengelbart.org

2 3 4

ObjectiveCapability

InfrastructureAugmentation

SystemCo-Evolution Most Payoff

Investment Criteria

Improvement Infrastructure

Bootstrap Strategy

Collective IQGlobal

InteroperabilityO H S

Deployment Targets?

Improvement Community

Improvement Cycles

Continuous Improvement

2

The Bootstrap "Paradigm Map"

Collective IQImprovement Community

Deployment Targets?

O H SGlobal

Interoperability

Objective


Augmentation System

Capability Infrastructure

Co-Evolution Most Payoff

Improvement Cycles

Investment Criteria


Bootstrap Strategy

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


3


OBJECTIVE

High-Performance

Organizations

Objective

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


4


APPROACH

Focus on the



2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


5


APPROACH

Whole-System

Augmentation

HumanSystem

ToolSystem

Augmentation System

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


6

APPROACH

Pragmatic

Co-Evolution


Co-Evolution

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


7

Step-wise vs. Compounded ROI


Most Payoff

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


8

STRATEGIC QUESTION

What would yield the

compounded ROI?


Investment Criteria

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


9

STRATEGIC TARGET

Faster, smarter

"improvement cycles"



3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


10

COMPOUNDING ROI

Targeting Collective IQ

• Boosts Product Cycle

• Boosts Improvement Cycle


Bootstrap Strategy

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


11

Collective IQ boosted by:

Concurrently

Developing

Integrating &

Applying

Knowledge

CoDIAK


Collective IQ

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


12

CHALLENGE

Global Interoperability

for collective use



3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


13

Open Hyperdocument System

Critical missing piece of the

tool system


O H S

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


14

QUESTION

Best targets for

deploying new capabilities?


Deployment Targets?

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


15

ANSWER

Advanced Pilots

especially within

Networked Improvement

Communities



3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


16

RESULTS !

Smarter and Faster:• Product Cycles

• Improvement Cycles

= Compounded ROI


Improvement Cycles

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


17

Ever accelerating

continuous improvement!



2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


18

OBJECTIVE

High-Performance

Organizations


Objective

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


19

Coping with complexity and urgency

collectively

High performance• Individuals

• Teams

• Organizations

• Regions

Improvement Strategy• Boosting Collective IQ

• Boosting Improvement Infrastructure

• Networked Improvement Communities

Objective

END

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


20

Objective

• Coping with complexity and urgencycollectively

• High performance

• Improvement Strategy


Objective

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


21

APPROACH

Focus on the




3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


22


END

Solving large-scale

problems requires

collective capability

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


23




2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


24

APPROACH

Whole-System

Augmentation

HumanSystem

ToolSystem


Augmentation System

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


25

ParadigmsOrganizations

ProceduresCustomsMethods

LanguageSkills

KnowledgeLearningAttitudes

Human System

The WholeAugmentation System

Facilities

Media

Tools

Machinery

Vehicles

etc.

Tool System


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


26


Facilities

Media

Tools

Machinery

Vehicles

etc.

TOOL System



LanguageSkills


HUMAN SystemCapability Infrastructure

fed by the

Human / Tool

Augmentation System

Augmentation System

END

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


27



LanguageSkills


Facilities

Media

Tools

Machinery

Vehicles

etc.

HUMAN System TOOL System

Cap

ability In

frastructu

re


Augmentation System

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


28

APPROACH

Pragmatic

Co-Evolution


Co-Evolution

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


29

Tools System Improvement

Hu

man

Sys

tem

Im

pro

vem

ent

120 Years

Anticipatable Today Here?

An

ticipatab

le Tod

ay

20 Years

Where is your organization today?The Co-Evolution Frontier

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


30

Or, is this more like it?

2

Anticipatable Today

An

ticipatab

le Tod

ay


Hu

man

Sys

tem

Im

pro

vem

ent

20 Years

20 Years

The Co-Evolution Frontier

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


31

3

Anticipatable Today

An

ticipatab

le Tod

ay

Or this ? (more probable)


Hu

man

Sys

tem

Im

pro

vem

ent

20 Years

20 Years

The Co-Evolution Frontier

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


32

Anticipatable Today

An

ticipatab

le Tod

ay


Hu

man

Sys

tem

Im

pro

vem

ent

20 Years

20 Years

?

Who will be the trailblazers?Outposts on the Co-Evolution Frontier

END

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


33

Tools System

Hu

man

Sys

tem

20 Years

Anticipatable Today

An

ticipatab

le Tod

ay

20 Years

Today's Frontier

Penetration


Co-Evolution

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


34

Step-Wise vs. Compounded ROI


Most Payoff

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


35

STRATEGIC QUESTION


compounded ROI?


Investment Criteria

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


36

STRATEGIC TARGET

Faster, smarter

"improvement cycles"



3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


37

H T

Simple Organizational Model

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


38

H T

ACore Business

Activity

H T


ACore Business

Activity

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


39

Showing explicit provision for

Improving product cycle

There should be a

permanent "continuous improvement"

B activity (as for TQM)

H T

ACore Business

Activity

BImproves A'sCapabilities


3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


40

Improving Product Cycle

Improving Improvement Cycle

H T

ACore Business

Activity


CImproves B'sCapabilities

Goals of B and C Activities

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


41

H T

ACore Business

Activity



INTEGRATING:

• Input, feedback

• Evolving requirements

• Lessons learned

• Evaluations

TRANSFERRING:

• Paradigm shifts

• Pilots

• Best practices

• Support

Pushing the Frontier Requires Collaboration

END

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


42

ACore Business

Activity


CImproves B'sImprovability

H T



3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


43

Compounding ROI

Targeting Collective IQ

• Boosts Product Cycle

• Boosts Improvement Cycle


Bootstrap Strategy

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


44



H T

ACore Business

Activity



The Goals of B and C Activities

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


45

Leveraging gains in collective IQ at

multiple levels of the organization

yields compounding ROI

Extra Bootstrapping Leverage

H T

A

B

C

END

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


46

A

B

C

H T


Bootstrap Strategy

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


47

Collective IQ Boosted By:

Concurrently

Developing

Integrating &

Applying

Knowledge

CoDIAK


Collective IQ

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


48

How well people work collectively

Organizational Unit

of any size

Leveraging their collective

• memory

• perception

• planning

• reasoning

• foresight

• experience

into applicable knowledge

How quickly and intelligently

people can respond to a

situation collectively…

Collective IQ:

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


49

Rationale

MtgRecords

Reports

Email

Proposals

Plans

Intell

LessonsLearned Commentary

Contracts

SourceCode

Interacting ScanningIngesting

External Environment

Engaged in Basic Knowledge Processes

CONCURRENTLY:

• Assessing

• Digesting

• Integrating

• Collaborating

• Developing

• Applying

• Learning

• (Re)using

A Dynamic Knowledge Repository (DKR) emerges

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


50

Rationale

MtgRecords

Reports

Email

Proposals

Plans

Intell


Contracts

SourceCode



CONCURRENTLY:

• Assessing

• Digesting

• Integrating

• Collaborating

• Developing

• Applying

• Learning

• (Re)using

Engaged in BasicKnowledge Processes

Rationale

MtgRecords

Reports

Email

Proposals

Intelligence

LessonsLearned

Commentary

Contracts

SourceCode

Plans

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


51

Rationale

MtgRecords

Reports

Email

Proposals

Plans

Intell


Contracts

SourceCode



Useful Categorization of the Evolving Knowledge Base

CONCURRENTLY:

• Assessing

• Digesting

• Integrating

• Collaborating

• Developing

• Applying

• Learning

• (Re)using

Memos

Mtg. Records

Rationale

Commentary

Change requests

Recorded

Dialog

Papers, Books

News

Proceedings

Brochures

Surveys

External

Intelligence

Plans

Proposals

Reports

Specifications

Source Code

Knowledge

Products

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


52


Intelligence

Collection


Recorded

Dialog

Knowledge

Products

Collective IQ Depends on CoDIAK

CONCURRENTLY:

• Assessing

• Digesting

• Integrating

• Collaborating

• Developing

• Applying

• Learning

• (Re)using

CONCURRENTLY:

• Developing

• Integrating

• Applying

Knowledge

Memos

Mtg. Records

Rationale

Commentary

Change requests

Recorded

Dialog

Papers, Books

News

Proceedings

Brochures

Surveys

External

Intelligence

Plans

Proposals

Reports

Specifications

Source Code

Knowledge

Products

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


53

Knowledge

Products

Intelligence

Collection

Recorded

Dialog

Knowledge

Products

Intelligence

Collection

Recorded

Dialog

Concurrently Amplified byInteracting Knowledge Domains

END

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


54



Intelligence

Collection

Knowledge

Products

Recorded

Dialog

CONCURRENTLY:

• Developing

• Integrating

• Applying

Knowledge


Collective IQ

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


55

CHALLENGE


for collective use



2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


56

Engineering

Customers

Joint-Venture

Partners

Manufacturing

Quality

Management

Marketing

Finance

Legal

Procurement

Subcontractors

Suppliers

Example: Manufacturing Organization

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


57

4000 Third-Tier Suppliers

2000 Second-Tier Suppliers

200 First-Tier

Suppliers

Company X -- Major Aircraft Program2000 - 3000 people

Islands in a supplier hierarchy of a major aircraft program would be very costly

Distributed Nationwide:• 6000 + companies

• Collaborating on tasks

& specifications

• Tracking progress

• Developing products

END

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


58



200 First-Tier

Suppliers



2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


59

Open Hyperdocument System

Critical missing piece of the

tool system


O H S

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


60

HUMAN

SYSTEM

TOOL

SYSTEM

Dynamic

Knowledge

Development

OHS TechnologyBoosting Collective IQ

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


61

A collaborative hyperdocument environment

• Hypermedia for "real work"

• Unified knowledge capture and management

• Enhanced utilization of knowledge assets

• Enables concurrency, coordination, and collaboration

• Evolvable, interoperable, scalable, and integrative

OHS Enabling Technology

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


62

CoDIAK

Example Sh

ared

kn

ow

led

ge

-wo

rk e

nvi

ron

men

t

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting

OHS for BasicCollaborative Knowledge Work

Shared Files

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


63

CoDIAK

Example

Structured Multi-Media Document

Sh

are

d k

no

wle

dg

e-w

ork

en

vir

on

me

nt

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting


3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


64

CoDIAK

Example

Link to Any Object in Any FileS

har

ed k

no

wle

dg

e-w

ork

en

viro

nm

ent

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


65

CoDIAK

Example

Multiple Views of a Document

Sh

ared

kn

ow

led

ge

-wo

rk e

nvi

ron

men

t

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting

z

z

z

Document A: 3

Document A: 2

Document A: 1

1

2

3

4

5

6

7

1

3

7

7e

7f

1

1a

1b

2

2a

2b

2c

3

3a

4

5

6

6a

6b

7


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


66

CoDIAK

Example

Rapid, Direct Navigation

Sh

are

d k

no

wle

dg

e-w

ork

en

vir

on

me

nt

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting


Shared Files

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


67

CoDIAK

Example Sh

ared

kn

ow

led

ge

-wo

rk e

nvi

ron

men

t• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting

Special architectural feature

“Let’s work on this together!” – “OK”

for working together as if side by side

Taking turns as the “designated driver”


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


68

CoDIAK

Example Sh

ared

kn

ow

led

ge

-wo

rk e

nvi

ron

men

t

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting

User Extensibility


Shared Files

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


69

CoDIAK

Example

E-Mail

Sh

are

d k

no

wle

dg

e-w

ork

en

vir

on

me

nt

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting


Shared Files

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


70

E-MailS

har

ed k

no

wle

dg

e-w

ork

en

viro

nm

ent

Shared Files

From: ce.bi

To: dce.bi

Subject: Draft Plan

In-reply-to: BI-DCE-XY4ZM

Message:

OK I added some wording in

<engelbart,draft-plan@4c>. Take a

look and tell me what you think. Also

re: <@5a> I think we should

incorporate the key points from

<BI,plans,7b>.

- Christina

In-Box

File Edit View Messages Tools Fields

Email Document E-Mail Fully Augmented:

• structured browsing, editing,

filtering

• object level manipulation …

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


71

Journal (Library)

CoDIAK

Example

E-Mail

Sh

ared

kn

ow

led

ge

-wo

rk e

nvi

ron

men

t

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting


Journal (Library)

Shared Files

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


72

Mail Draft

Email Document

File Edit View Fields

To: terry.org

Cc: lane.org

Subject: Project Status

Journal (Library)

Document X

Message:

Attach <Doc-X>

Example:

Posting a document in the Journal

Access

Addendum-to

Assign

Classification

Comment

Disposition

Extended-to

Journal

Keywords

References-to

Part-of

Sign

Supersedes

Fields

Journal

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


73

terry.org lane.org

Email Notices

Mail Draft

Email Document

File Edit View Fields

To: terry.org

Cc: lane.org


Journal (Library)

Document X

Message:

Attach <Doc-X>

Journal: XYZ

Send

To: terry.org

Cc: lane.org


Journal: XYZ

Message:

Attach <Doc-X>

Mail Draft

Email Document

To: terry.org

Cc: lane.org


Journal: XYZ

Message:

Attach <Doc-X>

Mail Draft

Email Document

Example:

Posting a document in the Journal

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


74

CoDIAK

Example

Catalog

•Journal

•Ext.Docs

E-Mail

Sh

ared

kn

ow

led

ge

-wo

rk e

nvi

ron

men

t

Journal (Library)

Shared Files

External Docs (Offline)

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


75

Basic CoDIAK Support

Sh

are

d k

no

wle

dg

e-w

ork

en

vir

on

me

nt

CoDIAK

Example

Intelligence

Data

Knowledge

ProductsDialog

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting


3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


76

CoDIAK

Example

Basic CoDIAK SupportS

har

ed k

no

wle

dg

e-w

ork

en

viro

nm

ent

Intelligence

Data

Knowledge

ProductsDialog

• Structured

• Object linking

• Viewing

• Browsing

• Shared Screens

• Scripting

Dir File Edit View Window Special Print Help

Augmented Knowledge Workshop

OHS Overview (2,ALL)

Document SupportAUTHORSHIP PROVISIONS IN AUGMENT

ABSTRACT

INTRODUCTION

SOME BACKGROUND

CONTROLLING THE TOOLS

ADDRESSING THE WORKING MATERIALS

CONTROLLING THE VIEWS

EMBEDDING THE GRAPHIC

TRAVELING THROUGH THE WORKING

MODIFYING THE DOCUMENT

SUPPORTING MULTI-PARTY

CONCLUSION

REFERENCES

For Groups

& Individuals

• Structure

• View Control

• Browsing

• Object-level

• Linking

• Integrated Editor

Journal: oad,2250 (1,1)

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


77




ABSTRACT

AUGMENT is a text processing system

INTRODUCTION

AUGMENT designed for analyzing human

Authorship has received a great deal of

We recognize explicitly that highly skilled

In this regard, our design goal was to provide

An explicit sub-goal in AUGMENT's

This paper concentrates upon the development

Studying another's work provides a

SOME BACKGROUND

AUGMENT commands are expressed with

FILE CHARACTERISTICS




There is a consistent set of addressing features

Many of AUGMENT's unique author-support

In the early stages of our program at SRI, we did

HISTORY

For Groups

& Individuals

• Structure

• View Control

• Browsing

• Object-level

• Linking


Journal: oad,2250 (2,1)OHS Overview (2,ALL)

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


78




ABSTRACT


INTRODUCTION

AUGMENT designed for analyzing human

Authorship has received a great deal of

We recognize explicitly that highly skilled

In this regard, our design goal was to provide

An explicit sub-goal in AUGMENT's

This paper concentrates upon the development

Studying another's work provides a

SOME BACKGROUND

AUGMENT commands are expressed with

FILE CHARACTERISTICS

AUGMENT employs explicitly structured files,

(Note: AUGMENT workers generally use the



There is a consistent set of addressing

EXPLICIT STATEMENT ADDRESSES

MARKERS

For Groups

& Individuals

• Structure

• View Control

• Browsing

• Object-level

• Linking


Journal: oad,2250 (3,1)OHS Overview (2,ALL)

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


79



Document Support

For Groups

& Individuals

• Structure

• View Control

• Browsing

• Object-level

• Linking


Journal: oad,2250 (all,all)OHS Overview (2,ALL)


marketed by Tymshare for a multi-user

network environment. In AUGMENT’s

frontend is a User Interface System that

facilitates flexible evolution of command

languages and provides optional command

recognition features. Exceptionally fast and

flexible control of interactive operations is

enabled by concurrent action of mouse and

optional one-handed chord keyset. Files are

hierarchically structured, and textual address

expressions can flexibly specify any text entity

in any file.

AUTHORSHIP PROVISIONS IN AUGMENT

Douglas C. Engelbart

Tymshare, Inc.

Cupertino, California 95014

ABSTRACT

INTRODUCTION

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


80

Catalog

•Journal

•Ext.Docs

E-Mail

Sh

ared

kn

ow

led

ge

-wo

rk e

nvi

ron

men

t

Journal (Library)

Shared Files


OHS: to Support CoDIAK Work Processes and DKRs

Rationale

MtgRecords

Reports

Email

Proposals

Plans

Intell


Contracts

SourceCode

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


81

• Tool-centric system

• Function-oriented tool / system

• Authoring and Publishing

• Isolated passive libraries and archives

• One user class: "easy to use"

• Document-centric system

• Integrated end-to-end knowledge management environment

• Developing, integrating, & applying knowledge

• Active "living" libraries seamlessly Integrated within the organization's work processes

• Many classes of user:Pedestrian to high performance

FROM TO

OHS Represents a Paradigm Shift

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


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Improvement Cycles


82

• File-level addressability

• "Load & scroll browsing" in WYSIWYG or outline view modes

• Windows tied to a file and to the application used

• Each application has unique file design

• Object-level addressability

• "Precision browsing" Jumping directly to any object in any file with on-the-fly custom views

• Windows are a portal onto a file repository; a variety of applications may be used on any file

• Applications use common file design

FROM TO

OHS Represents a Paradigm Shift (cont.)

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


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83

To Support and Integrate CoDIAK-intensive Work

• Program Management

• Collaborative Planning & Tracking

• Command and Control

• Concurrent Engineering

• Software Engineering (CASE)

• Acquisitions Support (CALS)

• CA - Integrated Architectures

• Contracts Management

• World Wide Web (WWW)

• Records Management

• Digital Libraries

• Tele-commuting

• Online Document Delivery

• Groupware, CSCW

• Enterprise Integration

• Total Quality Management (TQM)

• Continuous Process Improvement

• Re-Engineering

• Organizational Learning

• Distance Learning

• Technology Transfer

• Networked ImprovementCommunities

• etc...

Potential OHS Applications

END

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


84

Catalog •Journal

•Ext.Docs

"Throw-Away" E-Mail

Sh

ared

kn

ow

led

ge-

wo

rk e

nvi

ron

men

t

Journal (Library)

Shared Files



O H S

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


85

QUESTION

Best targets for

deploying new capabilities?


Deployment Targets?

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


86

HUMAN

SYSTEM

TOOL

SYSTEM

Dynamic

Knowledge

Development

Pushing the Frontier RequiresAggressive Co-Evolution

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


87

Mode 1

Distribution of Capability throughout an Organization

Kno

wle

dge

Cap

abili

ty L

evel

1

Increasing Organizational Capability

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


88


Kno

wle

dge

Cap

abili

ty L

evel

2

Mode 2


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


89


Kno

wle

dge

Cap

abili

ty L

evel

3

Mode 3


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


90


Kno

wle

dge

Cap

abili

ty L

evel

4

Mode 4


3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


91


Kno

wle

dge

Cap

abili

ty L

evel

4

2

3

1

Multi-Faceted Deployment Strategy

END

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


92


Kno

wle

dge

Cap

abili

ty L

evel

4

23

1


Deployment Targets?

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


93

ANSWER

Advanced Pilots

especially within

Networked Improvement

Communities



3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


94

H T

ACore Business

Activity





Goals of B and C Activities

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


95

A

B

C

1 2

A

B

C

n

A

B

C

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


96

A

B

1 n2

A

B

A

B

C C C

H T

Improvement Alliance

Collaborative " C " Activities

Bootstrapping Leverage

Networked Improvement Communities

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


97

What to Improve?

1. Doing Group Knowledge Work

2. Transferring ( )

3. Integrating ( )

Customers

Bootstrapping:Strategic Investment Criteria

C

B

A

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


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Improvement Cycles


98

• From their B & A activities

• From External Environment

• From Internal C Community

To integrate, analyze, and portray

multiple-source contributions to its

knowledge base

Orgs 1 … n

A

C

B

H T

C Community

Core C-Community Capability

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

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Improvement Cycles


99

1. Direct experience with an

advanced pilot activity.

2. Direct online access to

extensive knowledge base.

3. Continuous dialog and

knowledge transfer.

Orgs 1 … n

A

C

B

H T

C Community

Value

Partner Orgs Get Unique Value

END

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


100

Networked Improvement Community

A

B

C

1 n2

A

B

C

A

B

C

H T





2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


101

RESULTS !



= Compounded ROI


Improvement Cycles

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


102

Ever accelerating




3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


103

Objective

• Coping with complexity and urgencycollectively

• High performance

• Improvement Strategy


Objective

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


104




2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


105



LanguageSkills


Facilities

Media

Tools

Machinery

Vehicles

etc.

HUMAN System TOOL System

Cap

ability In

frastructu

re


Augmentation System

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


106

Tools System

Hu

man

Sys

tem

20 Years

Anticipatable Today

An

ticipatab

le Tod

ay

20 Years

Today's Frontier

Penetration


Co-Evolution

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


107

Step-Wise vs. Compounded ROI


Most Payoff

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


108

STRATEGIC QUESTION


compounded ROI?


Investment Criteria

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


109

ACore Business

Activity



H T



2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


110

A

B

C

H T


Bootstrap Strategy

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


111



Intelligence

Collection

Knowledge

Products

Recorded

Dialog

CONCURRENTLY:

• Developing

• Integrating

• Applying

Knowledge


Collective IQ

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


112



200 First-Tier

Suppliers



2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


113

Catalog •Journal

•Ext.Docs

"Throw-Away" E-Mail

Sh

ared

kn

ow

led

ge-

wo

rk e

nvi

ron

men

t

Journal (Library)

Shared Files



O H S

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


114


Kno

wle

dge

Cap

abili

ty L

evel

4

23

1


Deployment Targets?

3/29/2010


2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


115

Networked Improvement Community

A

B

C

1 n2

A

B

C

A

B

C

H T





2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


116

RESULTS !



= Compounded ROI


Improvement Cycles

2 3 4

ObjectiveCapability



Investment Criteria


Bootstrap Strategy

Collective IQGlobal


Deployment Targets?


Improvement Cycles


117

Ever accelerating




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