1

Wiktor Doktór – Pro Progressio, CEOLviv IT Arena – Lviv, October 8th, 2015

2

Market sizeServicesTrends

DestinationsSalaries

3

Over 700 large companies

~200.000 employees

~20% annual growth

Over 60k businesses including micro and SME companies

4

BPO ICT

& many many more...

• F&A• Call Contact Center• Purchasing• LPO• KPO• HRO / RPO• others

Java

PHP

HTML

MYSQL

Linux

Perl C++

Unix

.Net

5

• Open Source• Big Data• Cloud• Mobile• Agile• …

Types of projectsProjects coming from

US

AsiaWE

CEE

6

Tier 1 Tier 2 Tier 3 Tier 4

Warsaw (Warszawa) TriCity (Trójmiasto) Lublin Czestochowa (Częstochowa)

Wroclaw (Wrocław) Poznan (Poznań) Bydgoszcz Opole

Cracow (Kraków) Lodz (Łódź) Rzeszow (Rzeszów) Olsztyn

Katowice Szczecin Bialystok (Białystok)

others

Tier 1 Tier 2 Tier 3 Tier 4

7

830

5000–

8

58ITO

12BPO

1HRO

21SSC

5R&D

0

5

10

15

20

25

30

AT DE DK ES FI FR IE IN JP NL NO PLPL/A

U

SE SG UK US

0

2

4

6

8

10

12

14

16

18

20

19901991

19941996

19971998

19992001

20022003

20042005

20062007

20082009

20102011

20122013

20142015

Tricity Market IT-BPO-SSC-R&D

types of services

number of new investments per year

0

10

70

1

3 3

2 2 2 21 1 1

4 4

72

2 3 4 5 7 8 9 11 12 15 32

the number of languages used in companies

Source: Invest in Pomerania, Design: Pro ProgressioJuly 2015

country of origin

used languagesemployment per industry

7048ITO2000

R&D

3225BPO

10HRO

6189SSC

employment 18472

100

Polish

English

German

French

SpanishIta

lian

Russian

Ukrainian

HungarianCze

ch

SlovakDutch

Portugese

Norwegian

Swedish

Danish

Finnish

Estonian

Latvian

Lithuanian

Bulgarian

Romanian

Slovenian

Croatia

n

SerbianGreek

Turkish

Hebrew

African Languages

Chinese

Japanese

Arabic

0

5

10

15

20

90

investors from

18countries

32languages

com

pani

es

languages

9

• Nearshoring• ICT Cluster co-operation• Sister and daughter companies in Poland• EU open gate

10

• Growth• New customer markets – Germany, Scandinavia• Robotics and automation in BPO• Offshoring and nearshoring opportunities• Knowledge sharing

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Warsaw – Polandwww.ProProgressio.pl

www.OutsourcingPortal.plwww.Best2Invest.org