brand. brand is more than a product or service. customer relationships community/ church personality...
TRANSCRIPT
Brand is more than a product or service.
Customer Relationships
Community/ church
Personality
Emotional/ self-expressive
benefits
Symbols
Logos/ imagery
Product
Events/ programs
BrandOrigin, values plus …
…plus associations
“… both individuals and organisations need values. It is essential to their well being and their sense of
worth.” Living the Brand,Nicholas Ind 2001
Brand = Values
“When values are deep rooted - they have the power of authenticity. Theyguide decision making from the fundamental (the policy on quality) tothe incidental (organic food in the canteen) not because there is somecommand and control structure that dictates it but because peoplebelieve in the ideas behind the values.” Living the Brand,Nicholas Ind 2001
Goal: to engage members and employees with the organisation they represent and stimulate them to live the brand.
• Employees flourish in organisations where they identify with the brand• Organisations flourish when the brand has relevance and creates meaning• Purpose and values are not created, they exist - the issue is how well they are articulated and embedded• Brand clarity creates freedom• Brands come to life when the boundaries between the internal and the external blur• living the brand requires imaginationLiving the Brand,Nicholas Ind 2001
Living the brand:
Question: How well do you identify with the brand?Is the brand clear and easy to understand?