breaking communication pathways to leadership mary ann vande linde, dvm [email protected]...
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Breaking Communication Pathways to Leadership
Mary Ann Vande Linde, [email protected]
Vande Linde & Associates
What is Leadership?
• Traditional • Command and Control• Reason and Aggression• Dominance & Strategy • Focuses on Results
Modern view Essence of Leadership
Believing you can make a difference and have
the consciousness, commitment and
courage to produce a positive outcome
A leader is . . .
someone who sets direction for an endeavor and influences people to follow that direction. Leadership is so important that businesses with great leadership and an average product service equation will still be great businesses, while those with mediocre leadership and great product service equations will be just that in the end - mediocre.
Leadership and the Heart
……And the Softball game
A Great Leader
The thing that sets apart Great Leaders from Good
leaders is . . . the ability to communicate
and care about others
Communication
In order to encourage people to communicate, they have to have an
environment that is safe for communication to occur.
Courage requires acceptance of emotions – ours and those of others
Leadership and the Heart
“The primal task of leadership is emotional. People don’t leave their feelings at home when they go out the door. We have feelings all the time and the best leaders tune in to those feelings and move them in a positive direction. “
Daniel Goldman: Emotional Intelligence
Leadership and the Heart
•The Brain•Feeling•Primal •Amygdala
Leadership and the Limbic system
Controls emotionsEmotional responsesMoodMotivationPain and Pleasure SensationsWhen threatened, the neocortex
leaves the decision to the amygdala
Where are we now?
• We are at a point of cultural shift.
• It is calling us to be creative in how
we organize our workplaces, work
styles, alternative scheduling
The Tipping Point
"The tipping point is that magic moment when an idea, trend or social behavior crosses a threshold, tips and spreads like wildfire”
Malcomb GladwellThe Tipping Point: How Little Things Can Make a Big Difference
The Tipping Point
Leadership and the Heart
• “True Success and satisfaction involve the heart at least as much as the head….people sense, self knowledge, integrity…”
Which Path?
Path of Fear
Control & Manipulation reign
supreme
Path of CouragePeople connected through
spirit, joy, passion
A Foundation of Values
Let’s take a moment for you to reflect on your personal values and closely held beliefs
Values ExerciseAdvancement Growth, professional
advancement, personal maturity
Beauty The appreciation of loveliness, e.g. enjoying art, nature, work.
Cooperation Communication, team effort, working together.
Creativity Freedom, imagination, desire for new ideas.
Dedication Passionate belief in something
Faith Believing in yourself, a higher power, the goodness of life, the goals of your organization.
Freedom Absence of necessity or coercion, liberation, independence.
Health Physical and mental well-being
Helpfulness Sense of concern for and outreach to the needs of
others.
Honesty Fairness, straightforwardness, sincerity, truthfulness.
Integrity Moral and intellectual honesty
Justice Fairness, balance, moral equality
Knowledge Seeking and learning new insights.
Life Principle or force distinctive of animate beings.
Love Personal warm feelings of caring and affection.
Loyalty Faithfulness to another person
Morality Ethical standards, conscience, sense of right and wrong
Openness Willingness to try new things
Patience Bearing pains or trials calmly, steadfastness in
suffering or crisis
Pleasure What you enjoy, what delights you
Power Ability to lead, direct, persuade, control.
Professionalism Commitment to quality, pride in your work
Recognition To receive special attention, to feel “important.”
Religion belief in a Supreme Being: A spiritual relationship
with others.
Responsibility Accountability, maturity, ability to respond
Security Having the essentials you need to live
Sensitivity Awareness, responsiveness, approachability
Social: Lots of fun, friends, companionship
Success Attainment of wealth, favor or eminence, achieving your goals.
Trustworthiness Dependability deserving of confidence.
Vitality Spirit, life, intuition
Wealth Material income
Wisdom Mature understanding of life
Work Feeling good about your job as challenging and rewarding
Worthwhileness Acceptance and appreciation as a person-not a thing.
Trust
organizations support staff
You
Clients
Leading for the Future: Honest
Consistent between word
and deed
Values & ethics
Stand on their principles
Operating on Core Values
Source: Posi-TRAK Coach and Consulting Inc, 2007
• Determine your teams 5 values
• Give an example in your clinic role how you would show those Values in clear behavioral terms
• Under what circumstances does the team find it easy to honor this value?
• Under what circumstances does the team tend to ‘sell out’ on this value?
• How would you stop selling out on this value?
Core Values
““The results of our The results of our interactions are rarely interactions are rarely neutral; they are almost neutral; they are almost always positive or always positive or negativenegative. . And although And although we take these interactions we take these interactions for granted, they for granted, they accumulate and accumulate and profoundly affect our profoundly affect our lives.”lives.”– Tom Rath & Donald – Tom Rath & Donald CliftonClifton
What do you see?
Appreciative Inquiry
Appreciative Inquiry
““Between stimulus and Between stimulus and response, there is a space. response, there is a space. In that space lies our In that space lies our freedom and our power to freedom and our power to choose our response. In our choose our response. In our response lies our growth and response lies our growth and our happinessour happiness.”.”
– Viktor Frankl– Viktor FranklAsk “What mindset am I Ask “What mindset am I choosing?”choosing?”
Result of Self-Awareness
• As self awareness is discovered, groups can consciously chose to plant seeds of learning, risk taking, social responsibility, respect for the environment, excellent customer service.
• Having a sense of mission and purpose is the single most important long term motivator for members of an organization
Leadership and the Heart
Emotional Skills + Caring =
Effective Leadership
Leading from the Heart supports a workplace of
EnergyEnergy
VitalityVitality
FlexibilityFlexibility
ResilienceResilience
LearningLearning
ExcellenceExcellence
Watch Your Value Wake
Source: Jesse Stoner Ph.D., Senior Consulting Partner, The Ken Blanchard Companies, Nov. 2007
Watch Your Value Wake
Source: Jesse Stoner Ph.D., Senior Consulting Partner, The Ken Blanchard Companies, Nov. 2007
Trust
organizations support staff
You
Clients
Leading for the Future: Honest
Consistent between word
and deed
Values & ethics
Stand on their principles
Path of Fear Characterized by
• Reluctance to communication due to:– Fear of loss– Fear of misinterpretation– Loss of power base– Fear of conflict– Avoidance of uncomfortable topics – Fear of failure– Fear of change– Fear shortcoming would be revealed– Fear of hurting someone’s feelings –
– do not want someone else to feel bad
Path of Courage Characterized by• Consciousness• Challenges old assumptions• Purposeful• Intentional• Choice• Accountable• Excuses are left behind• Environment of respect for people and the
process of involving people• Power to create what want to create
The Unique You
Incompetent competen
tExcellent
Unique Ability
“To thine own self be true”
--William Shakespeare
