breakout 3 social housing & communities - debbie ross
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Debbie RossCommunity IT Programme and Relationship ManagerSunderland City Council
Sunderland - a Partnership Approach
Debbie RossCommunity IT Programme & Relationship ManagerSunderland City Council
Community IT – Promoting Digital Inclusion
• Engage local people and provide access to new technologies and skills • Actively promote the use of, and facilitates access to, ICT within the City
working closely with the Voluntary & Community Sector and other Partners
• Support local people to take a pro-active role • Assist the Voluntary and Community Sector to develop community based,
community owned ICT provision• Champion the use of technology as a powerful tool for the Voluntary &
Community Sector• Building digital capacity for both individuals and communities and
empowering them by enabling access to a world of information, knowledge, skills and opportunities.
Evolution of Community IT• 2002 e-Neighbourhoods Programme Launched
– Electronic Village Halls– Community e-Champions– Community of Interest Websites
• 2003 Beacon Status – Social Inclusion Through ICT• 2005 First Gentoo / Council Partnership EVH delivered• 2006 Members Mainstream e-Neighbourhoods Programme• 2006 Winner of the Digital Challenge Programme• 2007 – 2010 Delivery of Digital Challenge• 2010 Beacon Status - Digital Inclusion• 2011 Community IT continue the legacy of e-Neighbourhoods & Digital
Challenge Programmes
Community IT Services
• Electronic Village Halls (EVHs)• Community e-Champions• Communities of Interest Websites• Film & Media• Equipment Loan• Strategic Engagement & Event Support• e-Voting facilitation• Online Networking (Flash & Hexagon)• Community Service Level Agreements (paid service)
Core Principles
• Partnerships • Engagement • Empowerment • Respect & Common Goals• Accessibility• Flexibility and responsiveness • Equality & Diversity• Capacity Building & Learning• Teach not Do • Ownership & Governance
Digital Inclusion & Social Housing- A Partnership Approach
• Gentoo– Location– Capital Outlay, On-going connectivity and Overheads– Resident engagement/liaison
• Council (Community IT Team)– Technical Support– Community Engagement / Event Support & Facilitation– e-Champion identification & Support– VCS Networking
• Voluntary & Community Sector– Outreach Training Provision– Resident Signposting
Case Study: Lakeside Estate
Outcomes
• Cross Community Dialogue• Increased Volunteering• Raised awareness and aspirations • Skills development• Increased Participation in Democratic Process
Enabled targeted engagement• Social Inclusion benefits & networking• Educational attainment• Supporting Channel Shift & IAG Strategies
Sunderland Partnership Approach - CSFs
• Flexible Partnership arrangements• Community Engagement & Consultation• Trusted Intermediaries • e-Champions (Digital Champions) • On-going facilitation and technical support• Service Desk / Helpdesk Support• Include the Voluntary & Community Sector