bridget lyons resume
TRANSCRIPT
- INTERNAL -
Bridget Lyons 12211 Lincoln St. NE Blaine, MN 55434
651-373-1096
Professional Experience
Product Safety and MDR Coordinator October 2009 - Present Smiths Medical
1265 Grey Fox Rd., St. Paul, MN 55112
Ensure decision making and proper reporting of product safety complaints
Successfully coordinate from open to close within required timeframes
Actively contribute to continual process improvements in complaint management
Escalate complaints for adverse event reporting and product issues as necessary
Collect detailed complaint information that lays the groundwork for effective data-driven
critical investigations and trending
Determine if complaints meet reporting standards and communicate with regulatory
authorities and collaborate with colleagues specializing in Risk Management to efficiently and
effectively complete reporting
Complete and file MedWatch initial and final reports directly to the FDA
Maintain communications with clients regarding information collection, return of product for
investigation, and relay investigation results in letter format
Marketing Assistant 2007 - 2009 Prudential
13001 Bass Lake Rd., Plymouth, MN 55442
Utilized excellent customer service skills in creation of new policy-holder files
Professionally and accurately composed, edited and updated all insurance policy documents
Collaborated with a cross-functional team of sales professionals to create and distribute
insurance policy packets
Consistently managed multiple priority deadlines in a professional, calm and effective manner
Education
Diploma in Medical Administration Herzing University June 2009 3.89 GPA, consistently earning Dean’s List distinction each term in attendance
Successfully completed courses in Medical Office Procedures, Medical Terminology, Anatomy and
Physiology I and II, Business Management, Pharmacology, Healthcare Systems and Operations,
Ethics and Health Information Management, and Customer Service Strategies