1. 1. Dynamics of Demographics: Your Multi-GenerationalWorkforce JenniferVena l Senior Consultant l Bright Horizons
2. 2. JenniferVena Gen-X (Barely) 2015 Bright Horizons Family Solutions LLC
3. 3. Workshop Objectives Explore the diverse generational make-up of todays workforce Share what organizations are doing in response to the multi- generational workforce Identify strategies and approaches which participants can implement in their own workplace 2015 Bright Horizons Family Solutions LLC
4. 4. Generation Mix 2015 Bright Horizons Family Solutions LLC PEW RESEARCH CENTER
5. 5. What Shaped the Generations 2015 Bright Horizons Family Solutions LLC Boomers 1946-1964 Kennedys Camelot Presidency Cuban Missile Crisis Vietnam Civil Rights Womens Liberation Protests Assassinations Watergate Millennials 1981-1997 Terrorism SchoolViolence Ubiquitous technology Working mothers Unprecedented bull market Pro-child culture Gen-X 1965-1980 Troubled economy Widespread lay-offs Women entering workforce Rising divorce rates Challenger disaster CNN and electronic games Source: Tammy Erickson Associates
6. 6. The Result 2015 Bright Horizons Family Solutions LLC Boomers 1946-1964 Competitive Hard-working and driven Anti-authoritarian Idealistic Millennials 1981-1997 Immediate and eager to live each day to the fullest Confident and determined Optimistic / upbeat Digital natives Tolerant Family-centric Gen-X 1965-1980 Self-reliant Mistrustful of institutions Rule-morphing Tribal Dedicated parents Source: Tammy Erickson Associates
7. 7. How the Generations are Alike Similar values Everyone wants respect Leaders must be trustworthy Nobody likes change Everyone wants to learn Everyone likes feedback 2015 Bright Horizons Family Solutions LLC Source: Jennifer J. Deal, Center for Creative Leadership cited in The Myth of Generational Differences in the Workplace
8. 8. Dynamics of Demographics: Your Multi-Generational Workforce Jennifer Hopper l Manager l Piedmont Healthcare
9. 9. Jennifer Hopper 2015 Bright Horizons Family Solutions LLC
10. 10. Piedmont Healthcare Piedmont Healthcare is a private, not-for-profit health system in Georgia comprised of the following entities: Piedmont Atlanta Hospital (North Atlanta) Piedmont Fayette Hospital (Fayetteville) Piedmont Henry Hospital (Stockbridge) Piedmont Physicians Group Piedmont Mountainside Hospital (Jasper) Piedmont Newnan Hospital (Newnan) Piedmont Healthcare Foundation Piedmont Heart Institute
11. 11. About Piedmont Healthcare Founded in 1905 by two physicians 1,063-bed health system Areas of clinical expertise include: cancer, heart, neuroscience, transplant and womens services Serves the metro Atlanta area as well as communities in Fayette, Coweta, Henry and Pickens counties More than 11,000 employees across its entities Always Safe program: system-wide safety behaviors and prevention tools to reduce the number of serious safety events Epic: industry-leading EMR and practice management system will provide better care and enhance the patient experience; system-wide launch in 2013 Partnered with WellStreet to expand fast access to quality care by launching Piedmont Urgent Care by WellStreet (seven locations in greater Atlanta area) The only health system in Georgia to become an affiliate of MD Anderson Cancer Network, a program of The University of Texas MD Anderson Cancer Center OUR MISSION: Healthcare marked by compassion and sustainable excellence in a progressive environment, guided by physicians, delivered by exceptional professionals, and inspired by the communities we serve.
12. 12. Millennials DrivingWellness 2015 Bright Horizons Family Solutions LLC More balanced work day Driving healthier work environment Executive challenge promoted executive support and alignment for all eight entities to design wellness-based initiatives
13. 13. Millennial Impact 2015 Bright Horizons Family Solutions LLC The executive health challenge partnership took the mystery out of how I view senior leadership and brought them down to a very human level. I began to see my executive as more of a colleague and less of a suit behind a desk. Professionally it exposed me to new ways of thinking about my job, my company, and the work/life balance I was advocating. Participating in the challenge made me feel like more of an integral part of the healthcare system.
14. 14. Recognition 2015 Bright Horizons Family Solutions LLC Engagement score analysis Recognition preference discovery Support Services Week contribution to millennial growth
15. 15. Boomers Need Grandchild Care 2015 Bright Horizons Family Solutions LLC
16. 16. Dynamics of Demographics: Your Multi-Generational Workforce Lisa Poon l HR Manager, Global Benefits l Cisco Systems
17. 17. Lisa Poon The loves of my life (and the reasons for stress lines and grey hair!) 2015 Bright Horizons Family Solutions LLC
18. 18. Who is Cisco? Headquartered in San Jose, California, Cisco is the worldwide leader in networking, communications technology and services that transforms how people connect, communicate and collaborate. 2015 Bright Horizons Family Solutions LLC
19. 19. Cisco Confidential 19 2013-2014 Cisco and/or its affiliates. All rights reserved. cultureemployees are our competitive advantage 71K+ employees 380+ offices 17% other 39% engineering20% services 24% sales
20. 20. U.S. Demographics Average age: 42 Gender: 76% male/ 24% Female Average Tenure: 8.5 years 10 years 36% 2015 Bright Horizons Family Solutions LLC
21. 21. How We Win in Talent Marketplace: People Strategy and People Deal Grow Our Talent Attract the Best People Planning Focus On Experience
22. 22. Whats Driving the People Deal...WhatWe are Hearing Mediocre people are rising up the ladder and good talent is leaving for other smaller companies and startups. [2014 Glassdoor post on Cisco] The company has the inevitable emergence of internal bureaucratic, slow response to market changes and competition. [2014 Glassdoor post on Cisco] Cisco not perceived as top employer by best engineering schools [Cisco Founders Forum 8/19] Late to Social Media Channel @ciscojob has 1k followers (Google 400k) Facebook likes: Cisco 52k (Microsoft 366k, Dell 500k) 2015 Bright Horizons Family Solutions LLC
23. 23. Our People Deal:What It Is Supports the brand Drives higher engagement Delivers stronger performance People Deal Manifesto https://www.youtube.com/watch?v=sokQV ZcoLPc&feature=player_embedded WhatWe Offer WhatWe Expect in Return People Deal
24. 24. Culture Recognition Workplace Leadership Technology Compensation Benefits Perks We ALL Deliver Through Our People Deal
25. 25. Multi-generational Benefits Innovation Breakout Session During the Multi-generational Benefits Innovation breakout session at our Global Total Rewards All Hands offsite, we narrowed the scope of discussion to the early-in-career employee segment. Our team generated the best benefit ideas that will engage and provide value to this segment to ensure that Cisco is a market leading employer of choice. To help get creative juices flowing, we pre-read articles on global generational studies. 2015 Bright Horizons Family Solutions LLC
26. 26. Millennials Asking for international assignments / travel budgets Inquiring about student loan repayment assistance Flexibility with using healthcare dollars Use 401K match for other means (i.e. home down payment) Location of offices: suburban to urban shift Resources app: ease of use and access 2015 Bright Horizons Family Solutions LLC
27. 27. Our Approach 2015 Bright Horizons Family Solutions LLC Multi-gen Workforce understanding different needs is the beginning (characteristics of each generation), then understanding key drivers/motivators of what attracts them, retains them, motivates them in order to offer the most relevant, impactful, sustainable benefits. Cisco Approach Conducting focus groups to understand what will make Cisco transform our employee experience Our People Deal training to embed the culture of looking at things through the eyes of our employees in a simple, productive way (results include revamp of our performance management process) Evaluating our current benefits/perk portfolio and partnering with our vendors to drive innovative strategy, i.e. childcare strategy Recent US FinancialWellness launch and developing personas persona approach, analyzing engagement on our personas, tailoring resources/communication styles to each persona to make it more relevant to them (versus just a financial website with a smorgasbord of resources/products)
28. 28. MultigenerationalWorkforce Success Inclusive and Respectful Appreciate Acknowledge Adapt 2015 Bright Horizons Family Solutions LLC