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Cisco Business Edition Solutions for SMB - Deployment, Configuration, Updates

BRKUCC-2542

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Agenda

Cisco Business Edition Portfolio

Cisco BE 6000

Cisco BE 3000

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Cisco Business Edition Portfolio

Co

llab

ora

tio

n C

apab

iliti

es

300 1000

Business Edition 6000

Business Edition 3000

Users

• Value Priced UC

• Simple to Deploy

• Easy Administration

• Professional Collaboration solution

• Supports Telepresence, CIUS, Virtual desk

• Optional redundancy & survivable branch

•

• User Workspace Value bundles

Cisco BE 6000


Cisco BE 6000 – Key Components

Specific combination of core UC applications on UCS to support medium business requirements ‒ Cisco® UCM ,Cisco Unity® Connection, Cisco Unified

Provisioning Manager

‒ Optionally add Cisco Unified Presence, Cisco Contact Center Express, Cisco Unified Attendant Consoles

Hardware platform - Cisco Unified Computing System™ C200 M2 1RU Rack Server

Capacity - 1000 users, 100 Contact Center Agents

Full featured WAN and LAN redundancy ‒ Cisco UCS x 2 or Cisco UCS + MCS 78xx (as back-up)

Improved Scalability, Redundancy and Application co-residency

Cisco Unified CM + Cisco Unity Connection + Cisco Unified Provisioning Manager

+ more co-res Apps (up to 4)

Embedded VMware ESXi 4.0


Cisco BE 6000 Advanced Features All UC Manager Telephony features

Unified Mobility

Unified Messaging – single mailbox for email, VM and fax

Premise-based rich media Presence using Cisco Unified Presence

Cisco Jabber for Desktop and Mobile (BYOD)

Web Conferencing using Cisco WebEx Meeting Center

Telepresence and Advanced Endpoints – CIUS, EX series, CTS series

Advanced on-the-box Contact Center capabilities

Cisco BE 6000 Deployment Models


IP

PSTN

2nd UCS C200 server for redundancy

Capacity: Up to 1,000 users.

Up to 1,200 endpoint devices

Cisco BE 6000 Deployment Models Single Site/Campus Deployment Model

Cisco BE 6000


IP WAN

PSTN

Remote Site 1

Remote Site 49

Central Site

. . .

Up to 1,000 users

Up to 1,200 endpoint devices

Full Redundancy

Up to 49 remote sites

Cisco BE 6000 Deployment Models Multi Site with Centralized Call Processing

2nd UCS C200 server for redundancy

Cisco BE 6000


Regional Site A

PSTN

IP WAN

Regional Site N

Regional Site B

Cisco BE 6000 Deployment Models Distributed Call Processing

Capacity Per Site:

Same as Single Site/Campus

Redundancy Per Site:

Same as Single Site/Campus

Remote Sites can be a Cisco BE or Unified CM

deployment Cisco BE 6000


Site 1

IP WAN

PSTN

Site 2

≤ 80 ms RTT

Capacity: 1,000 users/1,200 endpoint devices

Redundancy: Full redundancy for all 4 applications

Distance

Cisco BE 6000 Deployment Models Clustering over WAN (CoW)

Cisco BE 6000 Cisco BE 6000 WAN Redundancy

for all Core Applications

Full Redundancy across the WAN


Site 1

IP WAN

PSTN

Site 2

≤ 80 ms RTT

Capacity: 1,000 users/1,200 endpoint devices

Redundancy: Full redundancy for all 4 applications

Distance

Cisco BE 6000 Deployment Models Clustering over WAN (CoW)

Cisco BE 6000 Cisco BE 6000

STRICT NETWORK REQUIREMENTS:

Maximum 80-ms round-trip delay between two geographically separated nodes.

1.5 Mbps bandwidth for each 10,000 BHCA between sites

1.5 Mbps bandwidth for database and other inter-server traffic between sites

** Follow all general Clustering over the WAN (CoW) guidance in the UC SRND **: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/models.html#wp1043996


Cisco BE 6000 vs. “UC on UCS”

Cisco BE 6000 UC on UCS Packaged solution optimized for medium business requirements (1000 users)

Enterprise Deployments (Megacluster 80k users)

UCS C200 Hardware platform only UCS C200, C210, B200 Specs-based support

Core applications: Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence, Contact Center Express, Cisco Unified Attendant Consoles, Cisco Unified Provisioning Manager

Full suite of UC on UCS applications

Unified provisioning through embedded Cisco Unified Provisioning Manager

Provisioning through separate native management interface or purchase Cisco Unified Provisioning Manager

Embedded Cisco Unified Virtualization Hypervisor Edition (VMware ESXi Hypervisor), optionally purchase upgrade to Foundation Edition

Buy Cisco Unified Virtualization Foundation Edition, VMware ESXi Advanced, Enterprise, Enterprise+

Discounted Starter Bundles (50 or 100 users) with options to add WebEx Meeting center Extension Bundles

Buy software and hardware separately.

Single top-level part number, Quoting through Quick Pricing Tool Separate SKUs for hardware and software licenses


Cisco BE 6000 System Sizing

Application Performance Limits Unified Communications Manager •1000 Users, 1200 endpoints. (1000 Primary, 200 Secondary endpoints), up to 50

gateways (Sites) •50 Extension Mobility login or logout every hour. •50 Music On Hold sessions/calls. •20 Software Conferences •250 CTI endpoints •1000 Presence enabled Users •Overall BHCA 5000

Cisco Unity Connection •1000 Users •1000 Voicemail boxes, 10 voicemails per mailbox •24 Voicemail ports with maximum 6 VUI ports, @ 1000 BHCA •500 IMAP sessions •150 CPCA sessions

Cisco Unified Presence •1000 Users •XMPP Load •20 IM per user per hour •2 State changes per user per hour •20 contacts per user

Unified Contact Center Express/IP IVR •100 Agents @ 15 BHCA per Agent •10 Recording Sessions •100 IVR Sessions •Periodic Historical reporting

Supported System Capacities

What’s new with Cisco BE 6000


Cisco BE 6000 updates

WAN redundancy supported for all core applications

Embedded VMware software at no additional cost, optional Upgrade to Foundation Edition with vCenter compatibility

New Contact Center Starter Bundles

Embedded Cisco Prime Unified Provisioning Manager

System Release 8.6.x


New Unified CCX Bundles

5 Seat Promo Bundle is extended

Discounted 10 and 25 seats Enhanced and Premium

Easy to order with all required SKUs with “one click”

Integrated with BE6K and CUCM top level SKU for new systems

Coming in June 2012


Cisco Prime Unified Provisioning Manager

Single Interface to provision users and their services

Handle Day 1 (infrastructure) and Day 2 tasks (MACD)

Policy based

Permissions for access and delegation

Auditing and tracking

Northbound workflow API for workflow automation

Simplify Deployment and Ongoing Administration


Cisco BE 6000 Configuration Simplified Embedded Unified Provisioning Manager

Service Active

Request for Service

Automated Activation

Cisco Unified Communications Manager Virtual Machine

Cisco Unified SRST,

Unity Connection Virtual Machine

Cisco Presence systems Virtual

Machine

Audit Trail

Unified Provisioning Manager Virtual Machine

Unified Provisioning Manager • Unified : ONE interface • Simplified: business-process & user-

oriented • Rapid: <1 minute for activation • Accurate: Reduce manual & duplicate

entry errors • User-friendly: template-based interface &

business abstraction • Tracking: unified audit trail • Localized: Available in German and

French Unified Provisioning Manager software and license included with BE6000 for no additional cost.


Cisco Prime Unified Provisioning Manager

Subscriber services

Phones (IP, Analog, Wi-Fi and dual mode), Soft phone (CSF, CIPC)

Lines (Shared lines), Extension Mobility, SNR

Presence

Unified Messaging (VM, IMAP, Single Mailbox

Bulk provisioning of users & services

Supported Applications and Services

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Infrastructure configuration services

PSTN Gateway and Router provisioning Pre-built IOS templates (CLI file) with keyword substitution

CUCM configuration Templates for Hunt groups, Call pickup groups, CSS MRG, Locations, SIP trunks and a lot more.

Unity Connection configuration Voicemail distribution group setup, caller input

Batch provisioning and UI for the above services

Supported Applications/Devices

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco Unified Presence

Cisco Unified Mobility

CUPC/CSF

Cisco Unified IP Phones (69XX, 79XX, 89XX, 99XX, 3905, CIUS, Tandberg)

Cisco Voice Gateways (VG224, 202, 204, ATA 187)


Cisco Prime Unified Provisioning Manager Quick System Setup

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Cisco Prime Unified Provisioning Manager Site Configuration

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Cisco Prime Unified Provisioning Manager Usage Profile Configuration

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Usage Profile Takes Precedence over Site Settings


Cisco Prime Unified Provisioning Manager User Configuration

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Cisco Prime UPM configures CUCM, CUC and Presen applications for the user in the background


Unified Configuration Tracking with Cisco UPM Know what is being done to your network

Single point for ordering allows single point audit trail for: –Change tracking –Troubleshooting –Security audits

Export audit trail report in spreadsheet format

UPM

Order Subscriber Order Date Admin Product

234 agerbic 2/2/2011:02:00 aadmin phone builtinbridge:Defaul type:Cisco_7960

235 bsmith 2/2/2011:02:00 nyadmin phone uiltinbridge:Defaul type:Cisco_7960

236 csharp 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960

237 dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960

238 dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960

UPM order tracking audit trail


Fast Site Provisioning with Templates

CM Infrastructure templates are good for rolling out new sites that require nearly the same settings for each site. Use keywords for any custom settings.

IOS prebuilt templates are good for duplicating commonly used configurations or adding a new service to an installed base of voice gateways.

Provides faster site rollouts with increased accuracy and repeatability

Speed up and simplify CUCM and IOS repetitive provisioning

Prebuilt IOS Template File: hostname ${hostname} voice class codec 1 codec preference 1 ${codec-pref-1} codec preference 2 ${codec-pref-2} codec preference 3 ${codec-pref-3}

+ +

Hostname SIP_Trunk_GW-NY voice class codec 1 codec preference 1 g711ulaw codec preference 2 g711alaw codec preference 3 g729r8

hostname SIP_Trunk_GW-LA voice class codec 1 codec preference 1 g729r8 codec preference 2 g711ulaw

Keyword file for NY Gateway: hostname SIP_Trunk_GW-NY codec-pref-1 g711ulaw codec-pref-2 g711alaw codec-pref-3 g729r8

Keyword file for LA Gateway: hostname SIP_Trunk_GW-LA codec-pref-1 g729r8 codec-pref-2 g711ulaw codec-pref-3 CUPM-IGNORE

= =

Audit Trail

Schedule


Cisco BE 6000 updates

Preconfigured UCS and pre-installed software

End User Self-Care with Cisco Prime UPM 9.0

Support for VMware 5.x , PUT tool updated to allow ordering ESXi 5.x upgrades

Cisco Unified Presence 8.6.4 support

Native call queuing

Enterprise License Manager support for Cisco BE 6000

Jabber for Everyone

System Release 9.0

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Releasing Q4 FY’2012 tentatively


Native Call Queuing

Ability to hold hunt pilot callers in queue while they wait for an agent to become available

For each hunt pilot, callers can be routed to configurable secondary destinations

Agents can be part of multiple hunt pilots where queuing is enabled

2 different options for announcements are available: ‒Initial announcement

‒Periodic announcement

New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor queue performance



Enterprise License Manager for UC 9.0

Licenses will be managed by Enterprise License Managers

No more DLUs with 9.0

Migration from pre-9.0 to 9.0 – ‒ License Count Utility can calculate translation from DLU to UC/CUWL based on

Phone type, Phone assigned to User, etc.

‒ ELM guides through the process to receive permanent licenses

‒ 60 Days grace period allowed to configure users without a license

Will Support Cisco BE 6000

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Jabber for Everyone What: Enterprise-wide IM included in

Unified Communications Manager (CUCM) license

Eligibility: CUCM customers ‒ On-premises Presence & IM

Who: All employees

‒Even if not using voice/video

On: Any device – Jabber IM client

‒Win, Mac, iOS, Android, Blackberry, Web with Jabber SDK

Presence & IM for All Users, All Devices Coming in June 2012


Jabber Presence and Instant Messaging IM-only Capabilities and Experience

XMPP-based – Cisco & 3rd Party clients

Network-based presence

File Transfer

Desktop and mobile access

Federations – Existing except AoL

Experience – Only see IM features

Microsoft Office - Presence & Click to IM

Initiate, Join WebEx meetings ‒ Mac, Win (2H CY12)

Coming in June 2012

Cisco BE 3000


Cisco BE 3000 Solution Overview

Proven UC technology supporting 300 users, 400 devices, 10 sites

Appliance Built-in Gateway

End Points Video, Wi-Fi, low Cost

Management Interface

Simple & Intuitive

Trunking SIP, PRI, Analog

Localization

User and admin interfaces

IP Telephony Call features

Mobility SNR

Extension Mobility

Unity Connection Voice Mail & AA

Application Attendant Console, Cisco Jabber

Video

As easy as audio call


Cisco BE 3000 - MCS 7890 Hardware

OS = Red Hat v5.5 OS

DSP = Texas Instruments

SDRAM = 4 GB

HDD = 160 GB

Processor = Dual Core 1.66 GHz

Ethernet Port

2 USB Ports

2 T1/E1 Ports

MoH Audio Jack

Serial Port

VGA Port

Status Lights

Front

Rear


Cisco BE 3000 – Simplified UI Drawer Menu Content


Cisco BE 3000 Voice Messaging and Auto Attendant Integrated voice messaging and Automated

Attendant functions

Voice mail powered by Cisco Unity® Connection

VM Integration with MS Outlook – notification via email

On-server message store

Voice mail capacity: 51 minutes per user, auto purged after 15 days

Maximum VM+AA ports: 12

Configure IMAP Account in MS Outlook


Cisco BE 3000 Voice Conferencing & Transcoding

Conferencing & transcoding included in base system. No conference bridge needed

Ad hoc conferencing ( 4 participants per meeting)

Meet-me conferencing ( 8 participants per meeting)

Eliminates the need for customers to pay for dedicated monthly voice conferencing services

Maximum participants per system: 24 channels

Maximum transcoding resource: 10


Cisco BE 3000 Integrated Mobility

Single business number reach, single voice mailbox

•Intelligently manages, filters, routes, and connects calls between an employee's IP desk phone and mobile cellular or home phone

•Allows one SNR number per user

Desktop pickup and cell phone pickup ‒ Device mobility between desktop and mobile phone

Cisco Jabber on Mobile (iPhone and Android)

Extension Mobility


Cisco BE 3000 Supported UC Endpoints

8.6.x

8.6.x

8.6.x

8.6.x

7900 Series

9900 Series* 6900 Series

7925 Wireless Phone 7937 Conferencing Station

3905 SIP Phone

8900 Series*

VG224 Analog Phone Gateway

*Only certain phone models in series are supported. Refer to Cisco BE 3000 datasheet for details


•Presence •Instant Messaging •Click-to-Call directly from desktop •Integrated with Desk phone

Cisco BE 3000 Supported Desktop Clients

Support for desktop clients for better collaboration

CUCI-Connect Cisco IP Communicator

• PC based client integrated with desk phone

•Click-to-call directly from desktop applications

•Single phone number, single voicemail box

Cisco Jabber

•Integrated Voice, Video*, Voicemail, Desktop Sharing and Conferencing •Presence and IM •Integrated Directories •Media Escalation

8.6.x


Cisco BE 3000 Integration with Desktop Clients

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BE 3000 Server IP

Under File -> Options -> Advanced

Cisco Jabber Under File -> Preferences Cisco WebEx Connect

No additional config required on Cisco BE 3000 system


Cisco BE 3000 Integration with WebEx® Meeting Center

Accelerate decision-making and collaborate over the web in real time

Share applications, presentations, documents, or a PC desktop—just as you would in person

Bring people together without the time and expense of travel

Work with teams around the world—all you need is Internet access

Share streaming high-quality video and multiple webcams for more personal interactions


Cisco BE 3000 Dial Plan considerations

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Main DID

Off-net

Country Specific Dial Plan uploaded at First Time Setup, simplifies Dial Plan Design and Implementation

•UK •France •Spain •Brazil •Mexico •Italy

•United States •Canada •India •Russia •China •Australia


Cisco BE 3000 Integration with Cisco Unified Attendant Console - Compact Edition (CUAC-CE)

Intuitive client application that enable the user to:

Answer telephone calls using Windows PC to control Cisco IP Phone

Search a directory up to 300 contacts

Transfer calls to a contact

Monitor status of a contact

Set DND and Call Forward

1:1 Paging using Cisco IP phone

Technical Specifications

No additional servers required

Runs on Windows based PC (32 bit)

Limited to BE3K and requires enhanced user license

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Cisco BE 3000 Trunk Support

PSTN ‒ 2 Integrated T1/E1 links on MCS 7890 server

‒ ISR 2901 supported for local or remote sites

‒ E1/R2 Trunk Interface ( Brazil & Mexico )

SIP ‒ On-premise Cisco CUBE Lite

‒ SIP Normalization enabled

Analog ‒ Emergency Calling, Backup line, Local PSTN Access

‒ SPA 8800 provides 4 FXO ports

Integrated Trunk Provisioning on Cisco BE 3000 UI

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Cisco BE 3000 Deployment Model

PSTN

IP WAN

Central Site

Remote Site

PoE Switch

Cisco BE 3000 w/ Integrated gateway

Tele-worker 871 VPN Router

PoE Switch

IP Phones

Analog GW/VG224

Analog Phones

PSTN IP LAN IP WAN SIP

PC Attendant Client

89xx FXS

FXO SPA8800

SPA8800 FXO

FXS

CUBE Lite

SIP SIP

CUBE Lite


PoE switch

Remote Site

Cisco BE 3000 PSTN Breakout

ISR 2901 Cisco BE 3000

PSTN

Central Site IP WAN

VG224

Local PSTN Breakout at remote sites Necessary requirement for country's providing emergency services using

a PSAP collocated in trunk area for a Gateway.

Necessary requirement for country's having strict regulations on Toll By pass for PSTN (no TEHO)

PSTN Long Distance


Cisco BE 3000 Solution

Recommended Switches – ‒ Cisco 300 Series

‒ Cisco Catalyst 2960

VLAN Configuration – ‒ Single IP subnet per VLAN

‒ Configure at least 2 VLANS – 1 native VLAN for Data, Voice VLAN for voice

DHCP Server – ‒ RFC 2131 compliant DHCP server

‒ Add DHCP voice scopes

‒ DHCP Option 150 for TFTP server

Network Infrastructure Considerations

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Cisco BE 3000

Multiple call pickup groups

Direct Transfer to Voicemail

Dial Plan Enhancements: 3 digit extn, short code for dial

CDR Offloading of Call Records for Reporting tools

Auto Attendant Enhancements: Dial by Name, Hunt Group Forwarding

Release 8.6.4 Other Features


Cisco BE 3000 Release 8.6.5 highlights

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Native Queuing

Multi-level Auto Attendant Menu support

FXS/FXO support on ISR 2901, Cisco 881 and Cisco 891

Open Dial Plan Improvements

SRST* support on ISR 2901, Cisco 881 and Cisco 891

*No AAR or CFUR support



Cisco Business Edition

Unified CMBE 3000 Unified CMBE 6000

Users Supported 300 1000

Appliance Based Yes (MCS 7890) No

Single Office Solution X X

Distributed Deployment X

Centralized Deployment X X

Total Sites Supported in a Centralized Deployment 10 50

Appliance Based Call Control X X

Optional Survivability X

Optional Clustering X

Integrated Voice Mail X X

Integrated Voice Gateway X

Optional Integrated Messaging X X

Tele-worker Support X X

Required Partner Specialization Small Business, Advanced UC Advanced UC

Platform Comparison


Unified CM Business Edition

CMBE 3000 CMBE 6000 Basic Telephony Features

Phone support 3905, 69XX, 79XX, 89XX, 99XX, 7925, 7937, CIPC, CUC-Connect, Cisco Jabber

39XX, 69XX, 79XX, 89XX, 99XX, Soft clients, mobile clients

Basic Mobility (SNR) Basic Security Redundancy Cold Standby

Advanced Telephony Features

Advanced Voicemail Advanced Mobility

Video Limited Presence

Contact Center

Feature Comparison


www.cisco.com/go/cmbe3000

www.cisco.com/go/cmbe6000

www.cisco.com/go/srnd

Cisco Business Edition Partner Resources

To Learn More Visit


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Final Thoughts

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