INTRODUCTION

BroadGate Solutions LLC is a fast growing IT and telecom solutions provider, which helps companies achieve their strategic goals and improve operational excellence.

We combine the best in technology, engineering and domain expertise to help our clients address a diverse range of business challenges. Deep inside, we believe that technology is not just an important enabler but also a fundamental differentiator for companies to succeed in today’s intensely competitive environment.

At BroadGate, our core capabilities are organized into two verticals: Telecom and Enterprise. We leverage the significant depth and breadth of our competencies in these areas to develop highly customized, reliable and scalable technology solutions with a central focus on adding tangible value.

Leading clients across industries have repeatedly trusted BroadGate to implement critical, next-generation solutions including emergency management systems, unified messaging platforms, customized IVR-based business solutions, auto dialers, content management systems, text-to-speech applications and various other cutting-edge mobility solutions.

Driven by a collaborative approach, BroadGate develops highly customized solutions that play on the strengths of our clients. We focus on making sure our applications integrate well with existing IT systems to bring new and transformative capabilities for them. From a technology standpoint, our solutions are built on advanced technologies to offer best-in-class user experience and security.

BroadGate believes in being on the side of clients and objectively advising them on the best approach and technologies that will helps them achieve their business imperatives. Our unique and comprehensive project management framework allows us to execute our ideas to perfection. We practice uncompromising ethical standards and professionalism in serving our clients.

IVR Comprehensive Interactive Voice

Response System

Accomplishments

• Complaint Handling Systemfor L&T to automatically recordcomplaint

s

• System to handle medical representative communications across locations for Zydus Pharmaceuticals

• Deliver learning programs over telephone for people without access to personal computers and Internet

• Emergency Messaging System

for the manufacturing facilities ofTata Steel, Reliance Refinery andBaba Atomic Research Center

Overview

Add new capabilities with IVR-based solutions that integrate with other enterprise applications

IVR systems are a staple of all enterprise telephony and contact center applications. These systems have come a long way from offering simple call routing and information announcement functionality to providing advanced workflow and business process automation features. By integrating IVR systems with other enterprise applications, companies can significantly extend the capabilities of their existing IT portfolio.

BroadGate has strong expertise in building powerful business process solutions using IVR technology. These solutions are highly scalable, efficient and cost-effective in addition offering 100 percent mobility by integrating with mobile apps.

CCS Contact Center Solution

Features

• Multiple campaign-level call queuing with queue messaging features like expected wait time and queue number announcements

• Enables contact centers to effectively administer quality monitoring by evaluating agent performance

• Supports TDM, CTI and database integration for improved workflow capability

• Facilitates server and client level administration for enterprise level usability

• Continuous, real-time call recording to meet the requirements of diverse organizations

• Web and stand-alone reports for administrators and agents to support business andagent evaluation

• Role-based access controlfor granting unique user levelprivilege

s

• Powerful agent training,

monitoring and supervising tool

• Enables optimum utilizationof workforce to reduce costs

Overview

Make every customer interaction a winning one with BroadGate CCS

Almost all customer-focused companies these days run a call center to stay connected to their customers. When the customer calls the company with a concern or when the company calls him to promote a better product or service, you need a unified platform that keeps the conversation going.

Contact Center Solution (CCS) is a complete contact handling solution that enables both in-bound and out-bound operations. A standards-based solution, CCS delivers wide- ranging capabilities including Automatic Caller Distribution (ACD), IVR assistance, call queuing, intelligent screen pop-up, automatic dialing, voice logging, live monitoring, quality monitoring, MIS reporting and other features that can be customized.

CCS is a highly customizable, standards-based solution that combines IVR and ACD capabilities to cater to a variety of process driven call center applications including customer support, telemarketing and sales, collections, technical support, marketing research and helpdesk.

Companies across verticals including financial services, utilities, healthcare, consumer products and IT can benefit from the powerful capabilities of BroadGate CCS. With advanced ACD capabilities based on factors like policy-based call routing, agent idle time, campaign level call queuing and supervised call transfer, CCS is the perfect choice for companies

looking for an efficient contact center solution.

VMS Voice Mail System

Key Features

• Compatible with all types of Electronic Private Automatic Branch Exchanges (EPABX)

• Customizable to work with multiple PBXs

• Uninterrupted call handling assistance for multiple internal and external calls

• Supports all types of fixed

and non-fixed telephone lines

• Allows playing specific voice messages on holidays and outside of working

Overview

Stay connected to all your stakeholders by answering and acknowledging their calls in a professional and technically advanced way

Enterprises of today are expected to be responsive in their communication with all stakeholders. The telephony infrastructure of companies goes a long way in improving the quality of a company’s interactions with customers.

Customers expect their calls to be answered always and, in the event that they cannot be, they want their calls to be acknowledged professionally. With Voice Mail System (VMS), companies can now be assured of an intelligent extension to an auto attendant. VMS works as an extensive answering machine for companies looking for continuous and sophisticated call assistance.

After the auto attendant guides the caller to an extension, if the recipient is busy or unavailable, the call is routed back to an IVRS, which requests the user to record his voice message before terminating the call. In addition to this, VMS offers a feature-rich platform that supports fax, e-mail and mobile integration in a way that simplifies organizational communication.

Process Flow

EMS Emergency Management System

Key Features

• The salient feature of EMS is its built-in flexibility that enables it to follow diverse approaches to address emergencies. The solution can handle an emergency as an independent system or work with other pre-installed monitoring or alarm systems.

• Delivering Flexibility and Ease

of Use

• Cross Media Messaging

• Improve target audience relations

• Improved inter-organizational

communication

• On-going up-to-date bulletins

• SMS Integration

• Email Integration

Benefits

• Free up valuable human resources

• Save on administration and database integration

• Limit liability

• Instant reports

• Access control

• Industrial strength

and reliability

• Industrial grade

Introduction

Disasters exact a huge cost both human and financial. Many well-known companies have run into the ground because of not being able to prevent or handle disasters properly. In consequence, customers and other stakeholders pay close attention to the safety record of companies today.

BroadGate’s Emergency Management System (EMS) helps companies prevent the erosion of hard-earned value by efficiently handling a wide range of natural or man-made disasters. By working with the strategic organizational (Information Security) Management (can be added) processes, EMS protects the critical assets of a company from hazards and ensures continued availability during their planned lifetime.

An industrial-grade solution, EMS is designed to be flexible and adapts to the various emergencies that can occur. The integrated emergency response system ensures fast contact between emergency response personnel, public relations and safety teams, and identified contact groups.

Designed on open industry standards, EMS works with a comprehensive range of devices and communication technologies. With intelligent software for various platforms, it can be easily integrated into most of your safety and communication technologies. The solution is also designed to be rapidly scalable based on the changing requirements of companies. EMS is built with change in mind. With a flexible architecture, the solution that is capableof adopting new technologies as they become available. When you implement EMS, you invest in the safety of your workplace and core

assets – for today and a long way into the future.

Technical Flow Diagram for SIP based system

CHS Complaint Handling System

Key Features

• Interactive Voice Response

(IVR) enabled

• Centralized interface for recording, managing and resolving complaints

• Support for handling complex complaint management procedures

• Enables corrective and preventive action and escalates complaints to departments and concerned individuals

• Role-based access control for granting unique user-level privileges

• Call reports based on a several attributes including departments, complaint date, time and status

Benefits

• End-to-end solution to efficiently manage and address customer complaints

• Intuitive and easy-to-use interface to managecomplaint handling process

• Improves investigation and decision-making capabilities

• Enables the identification of recurring complaints so that companies can do root-cause analysis and take corrective action

Introduction

A comprehensive solution to help you manage and address complaints for increased customer loyalty

A complaint is a concern, but with Complaint Handling System (CHS), resolving it isn’t. Addressing and resolving customer concerns in a speedy and effective manner is necessary to ensure long-term customer satisfaction. With CHS, you now have a powerful tool in your arsenal to address customer complaints in a timely and streamlined fashion.

CHS provides a centralized platform to record, track and resolve customer complaints received from either a mobile or a land phone. Offering rich case management functionality, CHS allows you to manage the case and track its history through its entire lifecycle. Complaints can be routed to qualified coordinators who can assign them to the right people based on their type and priority. Complaints can even be routed for investigation to top management and department heads for corrective action.

Featuring consumer-grade usability, Complaint Handling System is as easy to use as it is powerful. It is ideal for companies that intend to address customer complaints in a way that enhances customer delight.

MAD Mobile Application Development

Technical Skills

• Solutions with cross-platform support

• Customized and intuitive user

interface

• Ready to integrate solutions

• Capable of leveraging business rules from POS systems

• Do not require a separate

database

Benefits

• Add new revenue streams

and improve profitability

• Enable employees to work on the move

• Improved resource utilization

• Improved productivity or sales per employee and reduced check-out time with mobile POS apps

Introduction

Add new revenue streams and improve profitability with our intuitive and powerfulmobility solutions

In a truly connected workplace, people take their work with them wherever they go. Companies are increasingly leveraging the advances in mobile Internet to help their employees work on the move and across devices.

Companies, however, cannot think of mobility solutions as just “mobile counterparts” to their already existing IT systems. Implemented correctly, mobility solutions can add new revenue streams and radically improve profitability. The management consultancy, AT Kearney, predicted that mobile payments could total a whopping $13 trillion by 2017. A recent study by the Brookings Institution estimated that mobility solutions could save $197 billion just in the healthcare sector.

It is also important to understand that what works for an IT system may not necessarily work for a mobile app. The mind-boggling variety of mobile devices with different form factors and underlying technology pose a significant challenge for companies looking to implement mobility solutions. Starting from the design and functionality to compatibility and security, mobile application demand a completely new way of thinking.

Not just that, the mobile applications should work well with the existing IT systems in a way that adds more value. Companies should take a holistic view of the challenges and benefits of implementing enterprise mobility solutions instead of developing apps arbitrarily just because they are cool.

At BroadGate, we take a structured approach to help our clients “go mobile” by developing an enterprise mobility roadmap that is consistent with their business goals. Our Mobile Application team has over 15 years of experience in developing a wide range of mobile apps and solutions that integrate tightly with other enterprise applications to bring powerful new capabilities. Our team is comprised of:

User-experience Design Team: Mobile apps demand an intuitive user experience. Our UX team works towards designing apps that leverage the native capabilities of each device platform.

Testing Team: In addition to the usual functional and performance testing, our testing team performs user experience, device, network and pre-certification testing to ensure the solutions deliver the benefits they are expected to.

Development Team: Our team of development experts has deep expertise in developing

mobile applications for iOS, Windows, Android platforms, and cross-platform HTML5 apps.

Our expertise with technologies, tools, frameworks and languages including Java, JavaScript, C, C++, .Net, HTML, CSS, Android SDK, xCode, iOS SDK and Unity3D enables us to build fully-functional apps that work on a wide range of devices.

CL Call Logger

Features

• Supports most analog and digital to IP technologies

• Facilitates server and client level administration for enterprise level usability

• Native support to record and playback conversations in multiple WAV formats

• Initiates recording on events like loop detection, voltage or voice detection

• Integrated contacts book to identify users with names instead of extension numbers

• Automated daily e-mail reports on channel recording, hard disk and application exit information

Benefits

• Automatic or manual recording of telephone conversations for regulatory or quality assurance purposes

• Backs up and organizes call reports and recordings for on-demand access

• Enables organizations to record calls continuously in real-time

• Powerful administrator

and user-level reports for business insight and agent evaluation

• Works on a wide range of devices including digital phones, analogcards, PRI cards and VOIP technologies to meet diverse organizational requirements

Introduction

Record and monitor all your important telephone conversations with our powerful call- logging tool.

Whether you are a call center trying to monitor the quality of customer service interactions or a business trying to keep track of B2B conversations, Call Logger brings unmatched capabilities to intercept, record and monitor telephone conversations. With Call Logger, you can keep track of all business conversations in a centralized and cost- effective manner. The tool efficiently scans the telephony network, records conversations and stores them in the repository for instant access.

Call Logger also has the ability to tap direct trunk lines even before the call lands on the office EPABX that makes it possible to intercept and record all conversations regardless of the type of call. The tool supports most analog and digital to IP technologies. Call Logger has numerous call recording functionalities to help companies bound by regulatory requirements to store conversations or those who do it to improve agent performance.It helps you provide recorded proof of evidence for various transactions including service subscriptions and service level agreements that take place over phone calls. Featuring industry-standard security, Call Logger safeguards sensitive and confidential business information.

CS Conferencing Services

Features

• Record and store your meetings easily

• Conduct multiple conferences simultaneously

• Grant different userPrivileges for organizers andParticipant

s• Customize the

application to meet your requirements

• Remotely change database settings

• Integrate with all widely used telephony devices

• Playback recordings online using Windows Media Player or Quick Time Player

• Generate comprehensive conference reports

• Clear recording quality• Highly scalable

architecture with industry-standard security and reliability

Benefits

• Enhanced teleconferencing experience with excellent voice quality

• Automatic notifications for improved individual participation

• Capable of conducting conferences with a high number of participants for live events and group meetings

• Efficient, affordable andComes with the best customer

Support

Introduction

Shrink the distances and make your meetings effective with our state-of-the-art conferencing solution

A scattered workforce spread across geographies is a common feature of modern business. It is imperative for organizations to enable their people to effectively collaborate with partners, customers and with each other, wherever they are.

VoiceBridge is a cutting-edge business conferencing solution that enables companies to conduct multiple conferences that bring people together. By providing a seamless collaboration experience, VoiceBridge helps you cut down on travel costs and make optimal use of valuable employee and stakeholder time.

Built on the latest advances in telecommunications, VoiceBridge enhances the conferencing experience with its crystal-clear voice quality to make your meetings more effective. Companies can also use call-recording features for monitoring quality or for future playback. Think of these recordings as your meeting minutes in audio always available for reference whenever you want them and wherever you are.

VoiceBridge comes with a spate of intuitive features that make conferencing cost-effective, easy and productive.

IT Business Application Development

Our Products

• Application design, development and implementation

• Systems integration and consolidation

• Process re-engineering, performance tuning and porting services

• Implementation of packages

• Feasibility and requirement

analysis

Introduction

Delivering enduring business value and impact to our clients by building robust and powerful business applications.

At BroadGate, we believe in co-creating value with our clients and this collaborative attitude is deeply embedded into our comprehensive application development framework. We work very closely with clients to understand their singularities and the value they intend to derive from IT applications. Our technological prowess coupled with rich industry expertise allows us to build applications that bring tangible benefits.

In application development, we see our clients not only as future users, but also as important participants who enrich the creation process with their insight. The following qualities enhance our ability to add value:

• Clear understanding of “business value”• Continuous communication between stakeholders• Outstanding technological skill and industry knowledge• Co-creation attitude and collaborative working style• Up to the minute understanding of the technology landscape• Experience in working with matrix organizations• Focus on providing optimal solutions and optimizing resources

Custom Application and Product Development

With extensive experience from implementing breakthrough IT products and applications for several leading companies, BroadGate brings strong domain and technical expertise to all its projects. Broadly, our capabilities include:

Development Methodologies

Focusing on agile development methodology, BroadGate builds new applications, enhances existing ones and re-platforms antiquated systems on to robust and scalable cloud platforms within very short cycle times.

With agile development methodology, we communicate continuously with our clients and enable them to double their productivity while keeping the IT costs low.

We also deliver custom-built enterprise mobile applications that deliver immediate ROI for our clients

IMP Integrated Messaging Platform

Overview

Manage all your communications from a truly integrated platform with support for a wide range of formats

Today, organizational communications are fragmented across several media including e-mail, SMS, mobile apps and other cloud-basedbusiness applications. This leads to the creation of data islands that do not provide an integrated view of business-critical information.

For organizations with a dispersed sales force spread across cities and towns, the challenge becomes even more difficult to manage. Integrated Messaging Platform (IMP) from BroadGate now helps companies manage all their organizational communications in a centralized and cost-effective manner. This platform offers support for a wide range of data formats and communication media.

BroadGate’s IMP offers an integrated communications platform with features ranging from IVR and Voice Bridge to e-mail and mobileapps. Features like SMS to e-mail and Voice Bridge integration with a cloud-based business application greatly enhance the functionality ofexisting as well as new tools. The tight integration of IMP with other business applications enables seamless two-way transfer of importantorganizational communication across a wide range of media.

For more

information:website: www.broadgatesolutions.com e-mail:

info@broadgatesolutions.comP.O. BOX 187054, M-16 The Curve Building, Sheikh Zayed Road, Dubai, U.A.E