brochure - mlb.commlb.mlb.com/tor/downloads/y2016/season_ticket_holder_brochure.pdf · cheer on...

SEASON TICKET HOLDER BROCHURE

2016

SEASON TICKET HOLDER BROCHURE2016 TORONTO BLUE JAYS

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TABLE OF CONTENTSMyBlueJaysTM is Back! ...................................... 5

Account Management ...................................... 9

Exclusive Events ..................................................13

Benefits & Discounts ........................................17

Ticket Exchanges ...............................................25

Donating Tickets .................................................29

Seating Map & Pricing ................................... 30

2016 Regular Season Schedule ...............32

Contact Information .........................................35


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MYBLUEJAYS IS BACK

FOR 2016! Your Season Tickets will be delivered to you

on your MyBlueJays Card, and you can manage them online via MyBlueJays.


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Your MyBlueJays Card can be used to enter Rogers Centre™ for Blue Jays games, and to pay for Rogers Centre concessions and Jays Shop™ merchandise with stored eCash, all while earning you points towards unique rewards throughout the season!

You can redeem your MyBlueJays points through Marketplace and Auctions for once-in-a-lifetime experiences, such as throwing out the ceremonial first pitch, or watching a game in a luxury suite with Blue Jays alumnus.

Accessing your tickets:

All of your ticket management will be done by logging into MyBlueJays, and selecting “Manage My Tickets”. When you attend games, simply scan your MyBlueJays Card or your smartphone displaying your virtual card (accessed via MLB Ballpark App) at the gate to enter the stadium and enjoy the game. You will be issued a locator slip for each ticket bearing the applicable seat location and other information.

• Points, points, points: We want you to have even more opportunities to earn points throughout the season. 2016 will offer new ways to earn!

• You asked, we responded: Look for new experiences and items available in the MyBlueJays Marketplace and Auctions, based on your suggestions!

• Use your smartphone: Don’t forget that you can use the virtual version of your MyBlueJays Card on most smartphones in the same way you use the physical Card by logging in through MLB Ballpark App. This year, you’ll see even greater integration of the MyBlueJays home page on the mobile site.

You will receive a MyBlueJays brochure with your 2016 Season Ticket package outlining the ways you can earn points and the schedule of Auction and Marketplace items for 2016. For more information on the MyBlueJays program, as well as Frequently Asked Questions and Tutorials, please visit bluejays.com/mybluejays.


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ACCOUNTMANAGEMENT

Season TIcket Holder Gate Entrance and Subscriber Services Window

Making Changes to Your Account

Reissuing Misplaced or Stolen Tickets

Prohibited Uses of Tickets


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Season Ticket Holder entrance at Gate 6A and Subscriber Services Windows at Gate 7 box office

• Gate 6A is a dedicated Season Ticket Holder entrance! This entrance is for Season Ticket Holders, Ticket Partners and their guests. To enter at this gate, you will need one of the following: ◆ MyBlueJays Card, or ◆ Virtual MyBlueJays Card on a smartphone, or ◆ Print-at-home ticket from the original season ticket subscription.

• Windows 1, 2 and 3 of the Gate 7 box office at Rogers Centre are dedicated to subscriber services on game days from 90 minutes before the first pitch to the end of the 2nd inning.

• Subscriber services windows can be used to purchase additional tickets, complete ticket exchanges, load eCash to your MyBlueJays Card and manage your account.

Account changes

• Please help us serve you better by remembering to update your account information with the correct contact name, mailing address, email address and phone numbers of the person designated to receive account information and tickets.

• To make changes to your account, log into MyBlueJays, or contact your Account Executive, whose name appears on your season ticket renewal form or order confirmation form.

Reissue misplaced or stolen tickets

• Tickets that are misplaced or stolen can be reissued by logging in to MyBlueJays and reprinting the tickets.

• Once a ticket has been reissued, the original ticket becomes null and void.

Prohibited uses of tickets

• No tickets may be used for advertising, promotion (including contests, giveaways and sweepstakes) or any other trade or commercial purposes without the prior written consent of the Toronto Blue Jays.


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EXCLUSIVEEVENTS

As a Toronto Blue Jays Season Ticket Holder you will be invited to attend

exclusive events throughout the year.


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An exclusive opportunity for Season Ticket Holders to meet with senior members of the Toronto Blue Jays front office for a candid Q&A on the overall philosophy and direction of the organization.

STH FAN FESTIVAL STATE OF THE FRANCHISE

Join us postgame on the field at Rogers Centre one night this season where Season Ticket Holders will have an exclusive opportunity to get autographs from Toronto Blue Jays players.

NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance there will be a limited number of spaces available and registration will be done on a first come first served basis. Attendees will be required to present their MyBlueJays Card to gain access to this event.

Get right down on the field to watch your Toronto Blue Jays take batting practice and prepare for the game from our designated Season Ticket Holder area. Season Ticket Holders will be able to register for one pregame batting practice visit during the 2016 season from a list of available dates.

NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance, there will be a limited number of spaces available for each available date and registration will be done on a first come first served basis.Event details subject to change without prior notice.

STH PLAYER AUTOGRAPH NIGHT

PREGAME BATTING PRACTICE

Expect a great day of fun and excitement for the entire family when Season Ticket Holders take over the stadium. Cheer on your Toronto Blue Jays while they’re on the road by watching an away game on the giant video board at Rogers Centre. Enjoy exciting activities like playing catch on the field, inflatables, face painting, games and giveaways.

NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance there will be a limited number of spaces available and registration will be done on a first come first served basis. Attendees will be required to present their MyBlueJays Card to gain access to this event.

Event details subject to change without prior notice. Some conditions apply. Event details subject to change without prior notice. Some conditions apply.


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BENEFITS &DISCOUNTS

Scanning your MyBlueJays Card, or using your smartphone, when you enter the gate

or buy concessions or merchandise will help you earn additional benefits.


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admission tickets, shipping charges and surcharges.• The 20% merchandise discount cannot be combined with any other discounts or offers.

• The 20% merchandise discount benefit is valid until the end of the final home game of the 2016 Toronto Blue Jays regular season on Thursday, September 29, 2016.

Storing and using eCash

• Your MyBlueJays Card can be loaded with eCash up to a maximum dollar value of $2,000 CDN. You can load and reload eCash on your Card through your online MyBlueJays account or by visiting the Rogers Centre Gate 9 Box Office during regular hours of operation.

• eCash stored on your Card can be used to purchase, in person, any product at selected merchandise and concession kiosks inside Rogers Centre and at the Jays Shop locations inside Rogers Centre and at the Eaton Centre. You can return merchandise purchased using stored eCash by showing your receipt to the

Access to Postseason

• Season Ticket Holders are eligible to purchase Toronto Blue Jays Postseason tickets before the general public.

Jays Shop VIP discount

• Your MyBlueJays Card will save you 20% off most regularly-priced Toronto Blue Jays and Major League Baseball merchandise at any Jays Shop location, including the Stadium Edition at Rogers Centre Gate 5, stadium kiosks, and the new flagship location at the Eaton Centre. Simply attend in person and present your MyBlueJays Card. You may be required to present photo identification.

• The 20% merchandise discount is available on all regularly-priced Toronto Blue Jays and Major League Baseball merchandise at the listed locations with the exception of game-used/game-ready merchandise, custom cresting services, publications, gift cards,

place of purchase within 30 days. Your purchase can be exchanged only for merchandise of equal or greater value at the time of the return. Unfortunately, we are currently unable to accept returns for store credit.

• eCash stored on your card can be used to purchase, in person, any of the food or beverage items available at selected Rogers Centre fixed food and beverage concession stands. For clarity, you cannot use the eCash stored on your card to pay for food or beverages at any Rogers Centre restaurant (e.g. Sightlines, Arriba, TD Comfort Clubhouse), mobile food and beverage vendors (carts and hawkers) or in Rogers Centre luxury suites.

• eCash stored on your card is not redeemable/ refundable for cash.

• eCash stored on your card is not transferable. In order to use eCash, the cardholder may be required to present photo identification.

• eCash stored on your card can be used in conjunction with cash, debit or credit card for the purchases specified above.

• Any promotional eCash loaded on the card by the Toronto Blue Jays Baseball Club will expire at the end of the final home game of the 2016 Toronto Blue Jays regular season on Thursday, September 29, 2016. Any eCash loaded on the card by the Season Ticket Holder that remains unused at the conclusion of the 2016 Toronto Blue Jays season (i.e., including the 2016 Postseason, if applicable) will remain in your account.


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Season Ticket Holder Wall Of Fame

In recognition of your commitment to the team, see your name displayed all season long on the digital Wall of Fame, located on the 100 level concourse behind home plate, near aisle 123.

Preferred Acura Luxury Suite Rate

Receive a preferred rate on a regular priced single Acura luxury suite for a corporate or personal event during a Toronto Blue Jays 2016 regular season game.


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TICKETEXCHANGES

Ticket Exchanges (Before a Game is Played)

Ticket Exchanges (After a Game is Played)

Designated Ticket Partner Exchanges

Donating Your Tickets


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TICKET EXCHANGES BEFORE A GAME IS PLAYED

• Tickets from a 2016 Toronto Blue Jays full season ticket subscription can be exchanged in advance of the game on a ticket-for-ticket basis only for games scheduled to be played during the 2016 regular season.

• Replacement tickets must be selected at the time the original tickets are returned to complete the exchange process. There will be no future ticket credits provided and no credit will be issued to the account.

• Maximum of 40 tickets can be exchanged per account per season.

• Maximum of 4 tickets can be exchanged per account per season for Canada Day, New York Yankees and Boston Red Sox games and a maximum of 10 tickets can be exchanged per account for any other game.

• Exchanges are not available for the first 2016 home game.

• Exchanges must be completed at least 24 hours prior to the date on the original ticket.

• Tickets can be exchanged by logging into MyBlueJays or at the subscriber services windows at the Gate 7 box office on game days or to the Gate 9 box office on non-game days.

• The replacement ticket(s) will be issued for the 2016 Toronto Blue Jays regular season based on availability, in a seating area of equal or lesser value than the original ticket(s).

• Only tickets from the Season Ticket Holder's 2016 full season ticket subscription can be exchanged. In other words, there are no exchanges for tickets acquired through a previous ticket exchange, from other subscription packages, from group sales, or as single game tickets.

• Only Season Ticket Holders and designated Ticket Partners can exchange tickets from their own account. Valid ID is required at the box office.

• Exchanges not available until March 2016.

TICKET EXCHANGES AFTER A GAME IS PLAYED

• If you are unable to exchange tickets from your 2016 full season ticket subscription in advance of the game, there are still opportunities to exchange them for your choice of three designated games played during the 2016 Toronto Blue Jays regular season: ◆ Wednesday, May 18 vs. Tampa Bay Rays ◆ Tuesday, June 21 vs. Arizona Diamondbacks ◆ Friday, August 26 vs. Minnesota Twins

• Maximum of 20 tickets can be exchanged per account per season with a limit of 10 tickets per designated game.

• Tickets can be exchanged by visiting the subscriber services windows at the Gate 7 box office on game days or to the Gate 9 box office on non-game days.

• The replacement ticket(s) will be issued for the 2016 Toronto Blue Jays regular season based on availability, in a seating area of equal or lesser value than the original ticket(s) and will be limited to the 200 Level Bases, Field Level Bases, 100 Level Outfield, 200 Level Outfield and 500 Level seating.

• Only tickets from the Season Ticket Holder's 2016 full season ticket subscription can be exchanged. In other words, there are no exchanges for tickets acquired through a previous ticket exchange, from other subscription packages, from group sales, or as single game tickets.

• Only Season Ticket Holders and designated Ticket Partners can exchange tickets from their own account. Valid ID is required at the box office

DESIGNATED TICKET PARTNER EXCHANGES

• Designated Ticket Partners can perform ticket exchanges based on the above exchange policies, unless the Club is otherwise notified by the primary Season Ticket Holder to deactivate this privilege.

• Exchanges done by Designated Ticket Partners count towards the Season Ticket Holders exchange limits.

• Designated Ticket Partners will have access to perform exchanges at the box office only and will not have access to exchange tickets online.

Once a ticket has been transferred out of the primary Season Ticket Holder account, that ticket can no longer be exchanged online and can only be exchanged at the box office, even if the ticket is transferred back to the Season Ticket Holder


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THE BLUE JAYS CARE ABOUT PUTTING KIDS UP FRONT!

We are thrilled to announce that the Toronto Blue Jays, through Jays Care Foundation, have continued our partnership with KIDS UP FRONT to provide an outlet for Ticket Holders to donate tickets to children who otherwise would not have the opportunity to experience the excitement of a Blue Jays game this season!

How are the tickets distributed?Kids Up Front Foundation Toronto is a charitable organization that provides access to arts, culture, sport and recreation for children who otherwise do not have the opportunity. Your donated tickets will be distributed to children and families from more than 200 participating charities and social service agencies in and around Toronto.

How do fans donate their Blue Jays tickets? Tickets can be donated in one of 4 ways:

1) MyBlueJays: Log into MyBlueJays and select the "donate tickets to charity" action when managing your tickets.

2) Email: Email transfer your tickets to [email protected].

3) Mail\Courier: • Kids Up Front Foundation Toronto • Corus Quay, 25 Dockside Drive • Toronto, ON M5A 0B5

4) Call: 416-479-6926.

Tickets are accepted until noon on the day of an evening game, and 5 p.m. the day before an afternoon game (5 p.m. on Friday for weekend games). That said, the more notice the better!

Will a tax receipt be provided for my ticket donation?Yes! If you purchased the tickets and can provide proof of purchase including the donor's name and mailing address then Kids Up Front can issue you a charitable tax receipt for the purchase price of the tickets.

Why donate tickets to Kids Up Front?To provide children who otherwise wouldn't have an opportunity to experience the Toronto Blue Jays!


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■ IN THE ACTION

■ TD COMFORT ZONE

■ PREMIUM DUGOUT

■ FIELD LEVEL INFIELD

■ 200 LEVEL INFIELD

■ FIELD LEVEL BASES

■ 200 LEVEL BASES

■ 100 LEVEL OUTFIELD

■ 200 LEVEL OUTFIELD

■ 500 LEVEL

†Ticket prices are per seat and include applicable taxes. Ticket prices do not include service, delivery or other similar charges. Seats are subject to availability at the time of purchase. The Toronto Blue Jays reserve the right to limit the availability of seats for sale in any section or price category.

$18,630

$5,670

$4,860

$4,779

$4,779

$3,564

$3,564

$2,430

$2,106

$1,134

STADIUM SECTION FULL SEASON PRICE†

SEATING MAPAND PRICING 104

101 102103

105

106

108

107

113D

113C

113B

113A

114

136

137

138

139140

141 142

115

116

117118

119120121122123124125

126

127

128

129

130A

130B

130C

130D

135

212

213

214

215

216

217

218

219

220221

222223224A224B225226

227228

229

230

231

232

233

234

235

204

205

206

207

208

209

210

211

236

237

238

239

240

242

243

244

241

33533

633733

8339340341342343344345

346347

348349

350351

352353

354355356

357

358

359

300301302303304305306307308309310311

312313

314315

316317

318319

320321322323324325326327328329

330

331

332

402

403

404

406

407

408

409

410

411

412

413

414

415416417418419420421422423

424425

426427

428429

430431

432433

434435

436437438439440441442443444445446447448

449

450

451

452

453

454

455456

457

458

486

487

488

489

490

491

492

493

494

495

496

497

498

459

46046

146246

346446

5466467468469470471

472473

474475

TV

504

505

506

507

508

509

510

511

512

513

514

515

516

517

518

519

521522523524A524B525

526527

528

529

530

531

532

533

534

535

536

537

539

540

541

542

543

544

520

538

GATE 8

GATE

7

GATE

6A

GATE

6

GATE

5

GATE

4

GATE

3

GATE

2

GATE

1

GATE

13

GATE

12

GATE

11

GATE

10

GATE

9A

GATE

9

GATE

14

GATE

15

FRONT STREET

BLU

E JA

YS

WAY

SIMC

OE STR

EET

BREMNER BOULEVARD

NON-ALCOHOLSEATING AREA

WHEELCHAIRACCESS

N


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APRILSUN MON TUE WED THU FRI SAT

1

2

3

TB4:05PM

4

TB7:10PM

5

TB7:10PM

6

TB1:10PM

7 8

BOS7:07PM

9

BOS1:07PM

10

BOS1:07PM

11

12

NYY7:07PM

13

NYY7:07PM

14

NYY7:07PM

15

BOS7:10PM

16

BOSTBD

17

BOS1:35PM

18

BOSTBD

19

BAL7:05PM

20

BAL7:05PM

21

BAL7:05PM

22

OAK7:07PM

23

OAK1:07PM

24

OAK1:07PM

25

CHI7:07PM

26

CHI7:07PM

27

CHI7:07PM

28

29

TB7:10PM

30

TBTBD

JULYSUN MON TUE WED THU FRI SAT

1

CLE1:07PM

2

CLE1:07PM

3

CLE1:07PM

4

KC7:07PM

5

KC7:07PM

6

KC7:07PM

7

DET7:07PM

8

DET7:07PM

9

DET1:07PM

10

DET1:07PM

11 12 13 14 15

OAK10:05PM

16

OAK4:05PM

ALL-STAR BREAK

17

OAK4:05PM

18 19

ARI9:40PM

20

ARI3:40PM

21 22

SEA7:07PM

23

SEA1:07PM

24 SEA1:07PM

25

SD7:07PM

26

SD7:07PM

27

SD12:37PM

28 29

BAL7:07

30

BAL1:07

31 BAL1:07PM

2016 REGULARSEASON

SCHEDULEREGULAR AWAYPREMIUM

All times are Eastern (Toronto) time. Times, opponents and dates are subject to change.

Schedule as of September 8, 2015

JUNESUN MON TUE WED THU FRI SAT

1

NYY7:07PM

2 3

BOS7:10PM

4

BOSTBD

5

BOS1:35PM

6

DET7:08PM

7

DET7:08PM

8

DET1:08PM

9

BAL7:07PM

10

BAL7:07PM

11

BAL1:07PM

12

BAL1:07PM

13

PHI7:07PM

14

PHI12:37PM

15

PHI7:05PM

16

PHI7:05PM

17

BAL7:05PM

18

BAL7:05PM

19

BAL1:35PM

20

21

ARI7:07PM

22

ARI4:07PM

23

24

CHI8:10PM

25

CHI2:10PM

26

CHI 2:10PM

27

COL 8:40PM

28

COL8:40PM

29

COL3:10PM

30

CLE7:07PM

MAYSUN MON TUE WED THU FRI SAT

1

TB1:10PM

2

TEX 7:07PM

3

TEX7:07PM

4

TEX7:07PM

5

TEX7:07PM

6

LAD7:07PM

7

LAD1:07PM

8

LAD 1:07PM

9

SF10:15PM

10

SF10:15PM

11

SF3:45PM

12

13

TEX8:05PM

14

TEX8:05PM

15

TEX3:05PM

16

TB7:07PM

17

TB7:07PM

18

TB7:07PM

19

MIN8:10PM

20

MIN8:10PM

21

MINTBD

22

MIN2:10PM

23

24

NYY7:05PM

25

NYY7:05PM

26

NYYTBD

27

BOS7:07PM

28

BOS1:07PM

29

BOS1:07PM

30

NYY7:07PM

31

NYY7:07PM

AUGUSTSUN MON TUE WED THU FRI SAT

1

HOU8:10PM

2

HOU8:10PM

3

HOU8:10PM

4

HOU8:10PM

5

KC8:15PM

6

KC7:15PM

7

KC2:15PM

8

TB7:07PM

9

TB7:07PM

10

TB7:07PM

11

12

HOU7:07PM

13

HOU1:07PM

14

HOU1:07PM

15

NYY7:05PM

16

NYY7:05PM

17

NYY1:05PM

18 19

CLE7:10PM

20

CLE7:10PM

21

CLE1:10PM

22 23

LAA7:07PM

24

LAA7:07PM

25

LAA7:07PM

26

MIN7:07PM

27

MIN1:07PM

28

MIN1:07PM

29

BAL7:05PM

30

BAL7:05PM

31

BAL7:05PM

SEPTEMBER/OCTOBERSUN MON TUE WED THU FRI SAT

1

2

TB7:10PM

3

TBTBD

4

TB1:10PM

5

NYYTBD

6

NYY7:05PM

7

NYY7:05PM

8 9

BOS7:07PM

10

BOSTBD

11

BOS1:07PM

12

TB7:07PM

13

TB7:07PM

14

TB12:37PM

15

LAA10:05PM

16

LAA10:05PM

17

LAA9:05PM

18

LAA3:35PM

19

SEA10:10PM

20

SEA10:10PM

21

SEA3:40PM

22 23

NYY7:07PM

24

NYYTBD

25 NYY1:07PM

26

NYY7:07PM

27

BAL7:07PM

28

BAL7:07PM

29

BAL7:07PM

30

BOS7:10PM

1

BOSTBD

2 BOS1:35PM


PAGE 34 PAGE 35

CONTACT USSEASON TICKET SERVICES DEPARTMENT ERIK BOBSON [email protected] JONATHAN BAGNELL ACCOUNT [email protected]

KRISTOPHER ERICKSON ACCOUNT [email protected]

ADAM HAGERMAN ACCOUNT [email protected] GENERAL INQUIRIES416.341.1280www.bluejays.com/seasontickets

MYBLUEJAYS [email protected]

MAILING INFORMATIONTORONTO BLUE JAYS BASEBALL CLUBOne Blue Jays Way, Ste 3200 Toronto, ON M5V 1J1

2016 TORONTO BLUE JAYS

PAGE 36

™TORONTO BLUE JAYS, JAYS SHOP, MYBLUEJAYS and all related marks and designs are trademarks and/or copyright of Rogers Blue Jays Baseball Partnership. ©2015

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