SEASON TICKET HOLDER BROCHURE
2016
SEASON TICKET HOLDER BROCHURE2016 TORONTO BLUE JAYS
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TABLE OF CONTENTSMyBlueJaysTM is Back! ...................................... 5
Account Management ...................................... 9
Exclusive Events ..................................................13
Benefits & Discounts ........................................17
Ticket Exchanges ...............................................25
Donating Tickets .................................................29
Seating Map & Pricing ................................... 30
2016 Regular Season Schedule ...............32
Contact Information .........................................35
SEASON TICKET HOLDER BROCHURE2016 TORONTO BLUE JAYS
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MYBLUEJAYS IS BACK
FOR 2016! Your Season Tickets will be delivered to you
on your MyBlueJays Card, and you can manage them online via MyBlueJays.
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Your MyBlueJays Card can be used to enter Rogers Centre™ for Blue Jays games, and to pay for Rogers Centre concessions and Jays Shop™ merchandise with stored eCash, all while earning you points towards unique rewards throughout the season!
You can redeem your MyBlueJays points through Marketplace and Auctions for once-in-a-lifetime experiences, such as throwing out the ceremonial first pitch, or watching a game in a luxury suite with Blue Jays alumnus.
Accessing your tickets:
All of your ticket management will be done by logging into MyBlueJays, and selecting “Manage My Tickets”. When you attend games, simply scan your MyBlueJays Card or your smartphone displaying your virtual card (accessed via MLB Ballpark App) at the gate to enter the stadium and enjoy the game. You will be issued a locator slip for each ticket bearing the applicable seat location and other information.
• Points, points, points: We want you to have even more opportunities to earn points throughout the season. 2016 will offer new ways to earn!
• You asked, we responded: Look for new experiences and items available in the MyBlueJays Marketplace and Auctions, based on your suggestions!
• Use your smartphone: Don’t forget that you can use the virtual version of your MyBlueJays Card on most smartphones in the same way you use the physical Card by logging in through MLB Ballpark App. This year, you’ll see even greater integration of the MyBlueJays home page on the mobile site.
You will receive a MyBlueJays brochure with your 2016 Season Ticket package outlining the ways you can earn points and the schedule of Auction and Marketplace items for 2016. For more information on the MyBlueJays program, as well as Frequently Asked Questions and Tutorials, please visit bluejays.com/mybluejays.
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ACCOUNTMANAGEMENT
Season TIcket Holder Gate Entrance and Subscriber Services Window
Making Changes to Your Account
Reissuing Misplaced or Stolen Tickets
Prohibited Uses of Tickets
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Season Ticket Holder entrance at Gate 6A and Subscriber Services Windows at Gate 7 box office
• Gate 6A is a dedicated Season Ticket Holder entrance! This entrance is for Season Ticket Holders, Ticket Partners and their guests. To enter at this gate, you will need one of the following: ◆ MyBlueJays Card, or ◆ Virtual MyBlueJays Card on a smartphone, or ◆ Print-at-home ticket from the original season ticket subscription.
• Windows 1, 2 and 3 of the Gate 7 box office at Rogers Centre are dedicated to subscriber services on game days from 90 minutes before the first pitch to the end of the 2nd inning.
• Subscriber services windows can be used to purchase additional tickets, complete ticket exchanges, load eCash to your MyBlueJays Card and manage your account.
Account changes
• Please help us serve you better by remembering to update your account information with the correct contact name, mailing address, email address and phone numbers of the person designated to receive account information and tickets.
• To make changes to your account, log into MyBlueJays, or contact your Account Executive, whose name appears on your season ticket renewal form or order confirmation form.
Reissue misplaced or stolen tickets
• Tickets that are misplaced or stolen can be reissued by logging in to MyBlueJays and reprinting the tickets.
• Once a ticket has been reissued, the original ticket becomes null and void.
Prohibited uses of tickets
• No tickets may be used for advertising, promotion (including contests, giveaways and sweepstakes) or any other trade or commercial purposes without the prior written consent of the Toronto Blue Jays.
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EXCLUSIVEEVENTS
As a Toronto Blue Jays Season Ticket Holder you will be invited to attend
exclusive events throughout the year.
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An exclusive opportunity for Season Ticket Holders to meet with senior members of the Toronto Blue Jays front office for a candid Q&A on the overall philosophy and direction of the organization.
STH FAN FESTIVAL STATE OF THE FRANCHISE
Join us postgame on the field at Rogers Centre one night this season where Season Ticket Holders will have an exclusive opportunity to get autographs from Toronto Blue Jays players.
NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance there will be a limited number of spaces available and registration will be done on a first come first served basis. Attendees will be required to present their MyBlueJays Card to gain access to this event.
Get right down on the field to watch your Toronto Blue Jays take batting practice and prepare for the game from our designated Season Ticket Holder area. Season Ticket Holders will be able to register for one pregame batting practice visit during the 2016 season from a list of available dates.
NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance, there will be a limited number of spaces available for each available date and registration will be done on a first come first served basis.Event details subject to change without prior notice.
STH PLAYER AUTOGRAPH NIGHT
PREGAME BATTING PRACTICE
Expect a great day of fun and excitement for the entire family when Season Ticket Holders take over the stadium. Cheer on your Toronto Blue Jays while they’re on the road by watching an away game on the giant video board at Rogers Centre. Enjoy exciting activities like playing catch on the field, inflatables, face painting, games and giveaways.
NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance there will be a limited number of spaces available and registration will be done on a first come first served basis. Attendees will be required to present their MyBlueJays Card to gain access to this event.
Event details subject to change without prior notice. Some conditions apply. Event details subject to change without prior notice. Some conditions apply.
SEASON TICKET HOLDER BROCHURE2016 TORONTO BLUE JAYS
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BENEFITS &DISCOUNTS
Scanning your MyBlueJays Card, or using your smartphone, when you enter the gate
or buy concessions or merchandise will help you earn additional benefits.
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SEASON TICKET HOLDER BROCHURE2016 TORONTO BLUE JAYS
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admission tickets, shipping charges and surcharges.• The 20% merchandise discount cannot be combined with any other discounts or offers.
• The 20% merchandise discount benefit is valid until the end of the final home game of the 2016 Toronto Blue Jays regular season on Thursday, September 29, 2016.
Storing and using eCash
• Your MyBlueJays Card can be loaded with eCash up to a maximum dollar value of $2,000 CDN. You can load and reload eCash on your Card through your online MyBlueJays account or by visiting the Rogers Centre Gate 9 Box Office during regular hours of operation.
• eCash stored on your Card can be used to purchase, in person, any product at selected merchandise and concession kiosks inside Rogers Centre and at the Jays Shop locations inside Rogers Centre and at the Eaton Centre. You can return merchandise purchased using stored eCash by showing your receipt to the
Access to Postseason
• Season Ticket Holders are eligible to purchase Toronto Blue Jays Postseason tickets before the general public.
Jays Shop VIP discount
• Your MyBlueJays Card will save you 20% off most regularly-priced Toronto Blue Jays and Major League Baseball merchandise at any Jays Shop location, including the Stadium Edition at Rogers Centre Gate 5, stadium kiosks, and the new flagship location at the Eaton Centre. Simply attend in person and present your MyBlueJays Card. You may be required to present photo identification.
• The 20% merchandise discount is available on all regularly-priced Toronto Blue Jays and Major League Baseball merchandise at the listed locations with the exception of game-used/game-ready merchandise, custom cresting services, publications, gift cards,
place of purchase within 30 days. Your purchase can be exchanged only for merchandise of equal or greater value at the time of the return. Unfortunately, we are currently unable to accept returns for store credit.
• eCash stored on your card can be used to purchase, in person, any of the food or beverage items available at selected Rogers Centre fixed food and beverage concession stands. For clarity, you cannot use the eCash stored on your card to pay for food or beverages at any Rogers Centre restaurant (e.g. Sightlines, Arriba, TD Comfort Clubhouse), mobile food and beverage vendors (carts and hawkers) or in Rogers Centre luxury suites.
• eCash stored on your card is not redeemable/ refundable for cash.
• eCash stored on your card is not transferable. In order to use eCash, the cardholder may be required to present photo identification.
• eCash stored on your card can be used in conjunction with cash, debit or credit card for the purchases specified above.
• Any promotional eCash loaded on the card by the Toronto Blue Jays Baseball Club will expire at the end of the final home game of the 2016 Toronto Blue Jays regular season on Thursday, September 29, 2016. Any eCash loaded on the card by the Season Ticket Holder that remains unused at the conclusion of the 2016 Toronto Blue Jays season (i.e., including the 2016 Postseason, if applicable) will remain in your account.
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Season Ticket Holder Wall Of Fame
In recognition of your commitment to the team, see your name displayed all season long on the digital Wall of Fame, located on the 100 level concourse behind home plate, near aisle 123.
Preferred Acura Luxury Suite Rate
Receive a preferred rate on a regular priced single Acura luxury suite for a corporate or personal event during a Toronto Blue Jays 2016 regular season game.
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TICKETEXCHANGES
Ticket Exchanges (Before a Game is Played)
Ticket Exchanges (After a Game is Played)
Designated Ticket Partner Exchanges
Donating Your Tickets
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TICKET EXCHANGES BEFORE A GAME IS PLAYED
• Tickets from a 2016 Toronto Blue Jays full season ticket subscription can be exchanged in advance of the game on a ticket-for-ticket basis only for games scheduled to be played during the 2016 regular season.
• Replacement tickets must be selected at the time the original tickets are returned to complete the exchange process. There will be no future ticket credits provided and no credit will be issued to the account.
• Maximum of 40 tickets can be exchanged per account per season.
• Maximum of 4 tickets can be exchanged per account per season for Canada Day, New York Yankees and Boston Red Sox games and a maximum of 10 tickets can be exchanged per account for any other game.
• Exchanges are not available for the first 2016 home game.
• Exchanges must be completed at least 24 hours prior to the date on the original ticket.
• Tickets can be exchanged by logging into MyBlueJays or at the subscriber services windows at the Gate 7 box office on game days or to the Gate 9 box office on non-game days.
• The replacement ticket(s) will be issued for the 2016 Toronto Blue Jays regular season based on availability, in a seating area of equal or lesser value than the original ticket(s).
• Only tickets from the Season Ticket Holder's 2016 full season ticket subscription can be exchanged. In other words, there are no exchanges for tickets acquired through a previous ticket exchange, from other subscription packages, from group sales, or as single game tickets.
• Only Season Ticket Holders and designated Ticket Partners can exchange tickets from their own account. Valid ID is required at the box office.
• Exchanges not available until March 2016.
TICKET EXCHANGES AFTER A GAME IS PLAYED
• If you are unable to exchange tickets from your 2016 full season ticket subscription in advance of the game, there are still opportunities to exchange them for your choice of three designated games played during the 2016 Toronto Blue Jays regular season: ◆ Wednesday, May 18 vs. Tampa Bay Rays ◆ Tuesday, June 21 vs. Arizona Diamondbacks ◆ Friday, August 26 vs. Minnesota Twins
• Maximum of 20 tickets can be exchanged per account per season with a limit of 10 tickets per designated game.
• Tickets can be exchanged by visiting the subscriber services windows at the Gate 7 box office on game days or to the Gate 9 box office on non-game days.
• The replacement ticket(s) will be issued for the 2016 Toronto Blue Jays regular season based on availability, in a seating area of equal or lesser value than the original ticket(s) and will be limited to the 200 Level Bases, Field Level Bases, 100 Level Outfield, 200 Level Outfield and 500 Level seating.
• Only tickets from the Season Ticket Holder's 2016 full season ticket subscription can be exchanged. In other words, there are no exchanges for tickets acquired through a previous ticket exchange, from other subscription packages, from group sales, or as single game tickets.
• Only Season Ticket Holders and designated Ticket Partners can exchange tickets from their own account. Valid ID is required at the box office
DESIGNATED TICKET PARTNER EXCHANGES
• Designated Ticket Partners can perform ticket exchanges based on the above exchange policies, unless the Club is otherwise notified by the primary Season Ticket Holder to deactivate this privilege.
• Exchanges done by Designated Ticket Partners count towards the Season Ticket Holders exchange limits.
• Designated Ticket Partners will have access to perform exchanges at the box office only and will not have access to exchange tickets online.
Once a ticket has been transferred out of the primary Season Ticket Holder account, that ticket can no longer be exchanged online and can only be exchanged at the box office, even if the ticket is transferred back to the Season Ticket Holder
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THE BLUE JAYS CARE ABOUT PUTTING KIDS UP FRONT!
We are thrilled to announce that the Toronto Blue Jays, through Jays Care Foundation, have continued our partnership with KIDS UP FRONT to provide an outlet for Ticket Holders to donate tickets to children who otherwise would not have the opportunity to experience the excitement of a Blue Jays game this season!
How are the tickets distributed?Kids Up Front Foundation Toronto is a charitable organization that provides access to arts, culture, sport and recreation for children who otherwise do not have the opportunity. Your donated tickets will be distributed to children and families from more than 200 participating charities and social service agencies in and around Toronto.
How do fans donate their Blue Jays tickets? Tickets can be donated in one of 4 ways:
1) MyBlueJays: Log into MyBlueJays and select the "donate tickets to charity" action when managing your tickets.
2) Email: Email transfer your tickets to [email protected].
3) Mail\Courier: • Kids Up Front Foundation Toronto • Corus Quay, 25 Dockside Drive • Toronto, ON M5A 0B5
4) Call: 416-479-6926.
Tickets are accepted until noon on the day of an evening game, and 5 p.m. the day before an afternoon game (5 p.m. on Friday for weekend games). That said, the more notice the better!
Will a tax receipt be provided for my ticket donation?Yes! If you purchased the tickets and can provide proof of purchase including the donor's name and mailing address then Kids Up Front can issue you a charitable tax receipt for the purchase price of the tickets.
Why donate tickets to Kids Up Front?To provide children who otherwise wouldn't have an opportunity to experience the Toronto Blue Jays!
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■ IN THE ACTION
■ TD COMFORT ZONE
■ PREMIUM DUGOUT
■ FIELD LEVEL INFIELD
■ 200 LEVEL INFIELD
■ FIELD LEVEL BASES
■ 200 LEVEL BASES
■ 100 LEVEL OUTFIELD
■ 200 LEVEL OUTFIELD
■ 500 LEVEL
†Ticket prices are per seat and include applicable taxes. Ticket prices do not include service, delivery or other similar charges. Seats are subject to availability at the time of purchase. The Toronto Blue Jays reserve the right to limit the availability of seats for sale in any section or price category.
$18,630
$5,670
$4,860
$4,779
$4,779
$3,564
$3,564
$2,430
$2,106
$1,134
STADIUM SECTION FULL SEASON PRICE†
SEATING MAPAND PRICING 104
101 102103
105
106
108
107
113D
113C
113B
113A
114
136
137
138
139140
141 142
115
116
117118
119120121122123124125
126
127
128
129
130A
130B
130C
130D
135
212
213
214
215
216
217
218
219
220221
222223224A224B225226
227228
229
230
231
232
233
234
235
204
205
206
207
208
209
210
211
236
237
238
239
240
242
243
244
241
33533
633733
8339340341342343344345
346347
348349
350351
352353
354355356
357
358
359
300301302303304305306307308309310311
312313
314315
316317
318319
320321322323324325326327328329
330
331
332
402
403
404
406
407
408
409
410
411
412
413
414
415416417418419420421422423
424425
426427
428429
430431
432433
434435
436437438439440441442443444445446447448
449
450
451
452
453
454
455456
457
458
486
487
488
489
490
491
492
493
494
495
496
497
498
459
46046
146246
346446
5466467468469470471
472473
474475
TV
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
521522523524A524B525
526527
528
529
530
531
532
533
534
535
536
537
539
540
541
542
543
544
520
538
GATE 8
GATE
7
GATE
6A
GATE
6
GATE
5
GATE
4
GATE
3
GATE
2
GATE
1
GATE
13
GATE
12
GATE
11
GATE
10
GATE
9A
GATE
9
GATE
14
GATE
15
FRONT STREET
BLU
E JA
YS
WAY
SIMC
OE STR
EET
BREMNER BOULEVARD
NON-ALCOHOLSEATING AREA
WHEELCHAIRACCESS
N
SEASON TICKET HOLDER BROCHURE2016 TORONTO BLUE JAYS
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APRILSUN MON TUE WED THU FRI SAT
1
2
3
TB4:05PM
4
TB7:10PM
5
TB7:10PM
6
TB1:10PM
7 8
BOS7:07PM
9
BOS1:07PM
10
BOS1:07PM
11
12
NYY7:07PM
13
NYY7:07PM
14
NYY7:07PM
15
BOS7:10PM
16
BOSTBD
17
BOS1:35PM
18
BOSTBD
19
BAL7:05PM
20
BAL7:05PM
21
BAL7:05PM
22
OAK7:07PM
23
OAK1:07PM
24
OAK1:07PM
25
CHI7:07PM
26
CHI7:07PM
27
CHI7:07PM
28
29
TB7:10PM
30
TBTBD
JULYSUN MON TUE WED THU FRI SAT
1
CLE1:07PM
2
CLE1:07PM
3
CLE1:07PM
4
KC7:07PM
5
KC7:07PM
6
KC7:07PM
7
DET7:07PM
8
DET7:07PM
9
DET1:07PM
10
DET1:07PM
11 12 13 14 15
OAK10:05PM
16
OAK4:05PM
ALL-STAR BREAK
17
OAK4:05PM
18 19
ARI9:40PM
20
ARI3:40PM
21 22
SEA7:07PM
23
SEA1:07PM
24 SEA1:07PM
25
SD7:07PM
26
SD7:07PM
27
SD12:37PM
28 29
BAL7:07
30
BAL1:07
31 BAL1:07PM
2016 REGULARSEASON
SCHEDULEREGULAR AWAYPREMIUM
All times are Eastern (Toronto) time. Times, opponents and dates are subject to change.
Schedule as of September 8, 2015
JUNESUN MON TUE WED THU FRI SAT
1
NYY7:07PM
2 3
BOS7:10PM
4
BOSTBD
5
BOS1:35PM
6
DET7:08PM
7
DET7:08PM
8
DET1:08PM
9
BAL7:07PM
10
BAL7:07PM
11
BAL1:07PM
12
BAL1:07PM
13
PHI7:07PM
14
PHI12:37PM
15
PHI7:05PM
16
PHI7:05PM
17
BAL7:05PM
18
BAL7:05PM
19
BAL1:35PM
20
21
ARI7:07PM
22
ARI4:07PM
23
24
CHI8:10PM
25
CHI2:10PM
26
CHI 2:10PM
27
COL 8:40PM
28
COL8:40PM
29
COL3:10PM
30
CLE7:07PM
MAYSUN MON TUE WED THU FRI SAT
1
TB1:10PM
2
TEX 7:07PM
3
TEX7:07PM
4
TEX7:07PM
5
TEX7:07PM
6
LAD7:07PM
7
LAD1:07PM
8
LAD 1:07PM
9
SF10:15PM
10
SF10:15PM
11
SF3:45PM
12
13
TEX8:05PM
14
TEX8:05PM
15
TEX3:05PM
16
TB7:07PM
17
TB7:07PM
18
TB7:07PM
19
MIN8:10PM
20
MIN8:10PM
21
MINTBD
22
MIN2:10PM
23
24
NYY7:05PM
25
NYY7:05PM
26
NYYTBD
27
BOS7:07PM
28
BOS1:07PM
29
BOS1:07PM
30
NYY7:07PM
31
NYY7:07PM
AUGUSTSUN MON TUE WED THU FRI SAT
1
HOU8:10PM
2
HOU8:10PM
3
HOU8:10PM
4
HOU8:10PM
5
KC8:15PM
6
KC7:15PM
7
KC2:15PM
8
TB7:07PM
9
TB7:07PM
10
TB7:07PM
11
12
HOU7:07PM
13
HOU1:07PM
14
HOU1:07PM
15
NYY7:05PM
16
NYY7:05PM
17
NYY1:05PM
18 19
CLE7:10PM
20
CLE7:10PM
21
CLE1:10PM
22 23
LAA7:07PM
24
LAA7:07PM
25
LAA7:07PM
26
MIN7:07PM
27
MIN1:07PM
28
MIN1:07PM
29
BAL7:05PM
30
BAL7:05PM
31
BAL7:05PM
SEPTEMBER/OCTOBERSUN MON TUE WED THU FRI SAT
1
2
TB7:10PM
3
TBTBD
4
TB1:10PM
5
NYYTBD
6
NYY7:05PM
7
NYY7:05PM
8 9
BOS7:07PM
10
BOSTBD
11
BOS1:07PM
12
TB7:07PM
13
TB7:07PM
14
TB12:37PM
15
LAA10:05PM
16
LAA10:05PM
17
LAA9:05PM
18
LAA3:35PM
19
SEA10:10PM
20
SEA10:10PM
21
SEA3:40PM
22 23
NYY7:07PM
24
NYYTBD
25 NYY1:07PM
26
NYY7:07PM
27
BAL7:07PM
28
BAL7:07PM
29
BAL7:07PM
30
BOS7:10PM
1
BOSTBD
2 BOS1:35PM
SEASON TICKET HOLDER BROCHURE2016 TORONTO BLUE JAYS
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CONTACT USSEASON TICKET SERVICES DEPARTMENT ERIK BOBSON [email protected] JONATHAN BAGNELL ACCOUNT [email protected]
KRISTOPHER ERICKSON ACCOUNT [email protected]
ADAM HAGERMAN ACCOUNT [email protected] GENERAL INQUIRIES416.341.1280www.bluejays.com/seasontickets
MYBLUEJAYS [email protected]
MAILING INFORMATIONTORONTO BLUE JAYS BASEBALL CLUBOne Blue Jays Way, Ste 3200 Toronto, ON M5V 1J1
2016 TORONTO BLUE JAYS
PAGE 36
™TORONTO BLUE JAYS, JAYS SHOP, MYBLUEJAYS and all related marks and designs are trademarks and/or copyright of Rogers Blue Jays Baseball Partnership. ©2015