“Clinical risk management for the health care industry”

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How much risk can you afford?

Improving your patient safety is a critical objective

Patients not only run a risk caused by their health problems, but also because of their continued presence within the health care system. It’s not just the individual human tragedy of fatal incidents but also the damaging costs of litigation and insurance claims.

To reduce these risks, (adverse) incidents need to be reported by staff within a ‘blame fair’ culture that’s aimed at learning and improving procedures.Organizations like the World Health Organization fully endorse this way of preventing unnecessary harm.

The Patient Safety Company was set up to provide health care institutions with the means to monitor, assess and reduce particular clinical risks. We only provide dedicated health care solutions, developed together with industry peers for health care establishments just like yours.

Our clinical risk management solutions can be hosted online allowing your staff to input information anywhere with an internet connection.

They’re quick, easy and secure.

• Especially designed systemfor use in the health care sector,unlike other incident reporting.

• Continuously developed incooperation with health care institutions.

• Grows with you. From a basic package for pilot projects to organization-wide implementation.

• Quick implementation due to healthspecific settings & datasets.

• Complete support for introducingand implementing the CRMS systemwithin your organization.

• Learning and improvement, suchas Root Cause Analysis or Health careFailure Mode and Effect Analysis (HFMEA).

• Quality improvement tracker of theoverall performance of your institution.

• Seamless integration with other/existing systems.

• Use for one hospital or as a centralbenchmarking system.

Our Clinical Risk Management System (CRMS) provides a vast range of unique benefits, such as;

Which organizations can benefit from our system?

You can choose from5 different levels of theClinical Risk ManagementSystem (CRMS).

Clinical Risk Management

Who benefits Levelsavailable

• Academic hospitals

• General hospitals

• Mental health institutions

• Clinics

• Private hospitals

• General practitioners

• Home health care organizations

• Insurance companies

• Aged care centres

• Revalidation centres

BASIC

ExpRESS

pRofESSIonAL

pREMIUM

ULtIMAtE

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The Patient Safety Company’s Incident Management System (IMS) allows your staff to report (near) incidents in a structured way. Patient safety is enhancedby learning from these incidents which occur throughout all health care organizations.

By also employing our analysis modules, avoidable faults within

your organization can be discovered. Finally, applying the Quality Improvement Tracker enables you to set up improvement actions, take preventive measures or carry through organizational changes in order to reduce the risk of harm to your patients.Our Clinical Risk Management System will help you measurably

CRMS components RMS, Retrospective and Prospective Analysis, Quality Improvement Tracker

and continually improve the overall quality of your patient care.

The Patient Safety Company has experienced consultants and offers practical training and other support tools to help you get the job done. We’ll support you every step of the way as you implement the Clinical Risk Management System within your organization.

Registrations

Complete Clinical Risk Management System

Project

AggressionAudits

Surveys

Incidents Other

TM

InventoryTPSCTM

NotifyTPSC

QualityImprovement

Tracker

TM

AnticipateTPSC

TM

InvestigateTPSC

TM

ImproveTPSC

Retrospective Analysis

Prospective Analysis

ReportingManagement

System

Inventory Module

AnalysisModule

AnalysisModule

Registering,Learning,Feedback

& Improvement

The product overview

• Adaptable and easy to use by point & click. No programming needed.

• The reporter can track the completion of his own report. This increases the readiness to report.

• Extensive feedback possibilities keeps everybody up to date

• Minimal administration time compared to manual systems.

• Automatically generated reports, reminders, trends, etc.

• Can be linked to patient records, personnel databases, ‘HL7’ messaging,etc.

• Conduct a (risk) inventory and -evaluation, make an action plan and convert this into improvements. Or use this software solution for a safety round.

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TPSC Notify is the core of our products spectrum. Report (near) incidents, complaints, aggression and many more, 24 hours a day. Make a risk inventory with TSPC Inventory. Use the registered data to gain insight in the risks within your organization.

Data collection & classification

Analysis QualityImprovement

• Incident Investigation & Analysis moduleThe CRMS of The Patient Safety Company provides the possibility to carry out a so-called root cause analysis (RCA). A RCA is a retrospective analysis methodology. It is a more extensive method and focuses primarily on serious or harmful incidents. The module TPSC Investigate facilitates in the execution of this method.

• The quality Improvement Tracker is an independent module for the monitoring, steering and facilitation of improvement projects.

• The dashboard function gives a complete overview of outstanding improvement activities; everything in one glance.

• Start improvement projects from other components of the CRMS, so that incident management and improvement projects are directly related.

• Indicators give insight in the state of affairs. Requests for measurements or feedback can be sent and monitored from the Quality Improvement Tracker.

• HFMEA moduleThe Healthcare Failure Mode and Effect Analysis (HFMEA) is a prospective analysis method used to identify and predict unsafe situations and risks in healthcare processes. The TPSC Anticipate module offers support in all steps of the analysis so you can focus completely on the implementation of the analysis itself.

Furthermore, The Patient Safety Company offers different products to conduct analysis, like a Process Analysis or a Timeline. For this see the special analysis brochure.

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TM

NotifyTPSC TM

InvestigateTPSC TM

ImproveTPSC

TM

AnticipateTPSC

TM

InventoryTPSC

There are several analysis components available to complete the CRMS. Basically they fall into two categories; retrospective analysis (in hindsight) and prospective analysis (predictable).

The Quality Improvement Tracker probably is the most advanced step for you to take in order to complete the CRMS. This module is more than a task manager only and allows you to plan and realize improvements within your organization.

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AValue Added Reseller

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As we believe people are the key to success for any implementation of a CRMS, we have developed a series of comprehensive support activities which we continuously improve:

Internationalreseller networkAll our approved Value Added Resellers are fully trained and especially selected to be able to sustain your patient safety program with a professional implementation and ongoing services.

ImplementationWe have a dedicated and professionalteam of consultants, whose sole aim is support you with a smooth implementation within an agreed time frame.

TrainingWe have developed several standard training courses to ensure you can exploit the possibilities of the CRMS to the maximum. It is also possible to develop tailor made training courses in close consultation with you or with our reseller partners.

Support deskOn working days a team of experts is available for all your specific requests.Send an e-mail or call and you will get a quick reply.

User communityOur vibrant users help us and each otherto develop solutions to particular issues.This process feeds into our ongoingsystems development that keeps our products in pole position.

Services & supportfor easy implementationThe CRMS holds together a complete patientsafety system, containing incident reporting, outcome analysis, procedures, staff culture,staff training and improvement activities.

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Our solutions growwith your needsThe CRMS grows along with your organization. It can help you take the first steps in enabling easy reporting, with an Incident Management System for just a few departments or as a pilot project.Or you can implement a complete system for a group of hospitals, that incorporates learning and benchmarking systems.It’s a modular system that delivers the highest quality levels regarding patient safety, whatever your size of organization.

Patient Safety Company Software stands out for its great range of functionalities. Because of its open architecture, It is compatible with your current systems and is fully organized according to your requirements by a simple ‘point-and-click’ configuration. Like our other clients, we’re confident that your staff will find it extremely easy to use.

Continuous gathering of knowledge, training, our ongoing cooperation with health care institutes and in-depth study in practice ensures a support to help you achieve your goals in securing desirable patient safety levels for your organization.

The focus in EuropeThe European Conference entitled “Patient safety – Making it happen” held in Luxembourg-Kirchberg (2005) identified the interests and challenges from a European perspective. The aims were of sharing best practices and experiences, bolstering debate and political dialogue.

The Conference adopted a “Luxembourg Statement on Patient Safety”, which listed a number of recommendations and was later delivered to an ad hoc sub-group of the High Level Group on Health, consisting of senior officials from all EU Member States.

Benelux in particularIn 2004 more then 1.700 patients died as a result of adverse events in Dutch hospitals. This was the startling result of the investigation: ‘Unintentional damage in Dutch hospitals’ of the EGMO Institute (Institute for Research in Extramural Medicine) and the NIVEL (Dutch Institute for Research of the Health care).

In 2007 national organizations of hospitals, medical specialists and nurses presented the safety program ‘Prevent

In October 2004 the World Health Organization (WHO) launched the World Alliance for Patient Safety in response to a World Health Assembly Resolution (2002) urging WHO and Member States to pay the closest possible attention to the problemof patient safety.

damage, work safe’. The intention of the program is to reduce the number of avoidable deaths and other damage by 50% within the next 5 years.

In Belgium during 2006, a vast research was initiated by the Federal Commission Patient Safety with support of the University of Leuven, resulting in strong recommendation for both the government as well as the health care sector. The government continues to work on a long term plan with clearly defined step-by-step procedures to enhance quality andpatient safety.

One of these is the availability of an institution wide ‘adverse events reporting and learning system’, often referred to as ‘Clinical Risk Management.’

Today this alliance raises awareness and political commitment to improve the safety of care and facilitates the development of patient safety policy and practice in all WHO Member States. Each year, the Alliance delivers a number of programs covering systemic and technical aspects to improve patient safety around the world.

Over the last few years patient safety has becomean increasing priority amongst governments, insurance companies and health institutions, as they seekto reduce the human and financial costs of incidents.

How did we get here?

the patient Safety Company was set up to help health care institutions monitor incidents and deliver measurable improvements in patient safety.Unlike other software suppliers, we only develop systems for the health care sector. This means that all our efforts are entirely focussed on situations relevant to you. In 2005, the Patient Safety Company developed an Incident Management System (IMS) that provided feedback, learning effects and comprehensive management information. It alsostimulated the readiness of staff,to report incidents within an organization. This widespread ‘buy-in’ gave

administrators a safety improvement tool they could rely on and measure.

Since then, the IMS has developed into a complete Clinical Risk Management System (CRMS) with the help and advice of renowned specialists in patient safety, including Ian Leistikow (University Medical Centre Utrecht), Petra Rijnders (Maastro Clinic) and Carla Veldkamp (University Medical Center Radboud).

As a result, the CRMS is now a full Incident Management System that serves as a portal to firstly, make various reports on complaints, patient incidents, surveys,

aggression etc., and secondly, to analyse results and plan the necessary stepsfor improvements.

The Patient Safety Company is based in The Netherlands where, like many other countries around the world, both government and health care institutions put high priority and emphasis on patient safety.

If you’d like a list of referencesplease contact us now.Call: +31 (0)72 8200400or email: info@patientsafety.comor visit: www.patientsafety.com

“Clinical risk management for the health care industry”

RPS E 002 (05/10) ©2010 The Patient Safety Company. All rights reserved. No part of the contents may be reproduced without the written consent of The Patient Safety Company.Printed in The Netherlands. NOTE: The Patient Safety Company follows a policy of continual product improvement. For this reason, functions, options and specifi cations could change without notice.

The Patient Safety Company Comeniusstraat 51817 MS Alkmaar

T +31 (0)72-8200400F +31 (0)72-8200444I info@patientsafety.comW www.patientsafety.com

®patient safety

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Why you should choose The Patient SafetyCompany