BT for Financial Services

Faster, closer, smarter

“Downtime isn’t in our culture or our vocabulary. One of the

reasons we chose BT is they are a safe pair of hands.”

Craig Johnson, head of voice services, Asia Pacific and Middle East, HSBC

Transforming your business with BT

Tom Regent President

Global Banking and Financial Markets

BT Global Services

This brochure showcases how BT can transform your business through networked IT services.

The global financial services sector is hugely important for BT. Our Global Banking & Financial Markets (GB&FM) unit brings together our global teams working across banking, financial markets, insurance and payments.

We already have a unique breadth of scope, reach and capability, and our broad range of services coupled with our in-depth understanding of the financial services marketplace gives us a unique and unrivalled business offering for financial institutions.

We have been serving the world’s biggest names in the financial sector for many years, and have a track record of helping them thrive. We support the largest secure networked financial community in the world. One in three traders worldwide now uses a BT turret – that’s more than 68,000 traders in over 800 trading firms across over 60 countries – and the networks of many leading retail finance institutions are outsourced to us.

We know that the world of financial services is constantly evolving. Regulatory changes, new technologies, mergers and acquisitions mean that the landscape of the industry is always shifting and reshaping. What BT offers the financial services industry is also constantly evolving to meet the exacting demands of the market, and we will continue to partner with you as a business in order to innovate and add value to our relationship.

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BT Global Services is a world leader in managed networked IT, providing services to thousands of corporate and public sector customers with operations across the globe.

In 2010 BT Global Services underwent a strategic reorganisation as part of its commitment to best serving the needs of its global customers in four key industry sectors: Financial Services; Commerce; Consumer Packaged Goods; and Government & Health.

The BT Global Banking & Financial Markets business unit is entirely devoted to serving the financial services sector with the result that BT has become the number one provider of network-centric IT services for the sector.

Within the unit different teams are dedicated to serving specific sub-sectors that include retail banking, wholesale banking, financial markets and payments, allowing us to offer even greater industry focus and specialisation. Some 2,000 people work in BT Global Banking & Financial Markets, many of them providing in-depth subject matter expertise.

Focusing our organisation around our customers brings them improved access to global and local teams with decades of experience of solving problems in their sector. It underscores our continued commitment to delivering world-class solutions and services to the financial services community, a community we have been serving for more than 30 years. During that time we have built a reputation for creating solutions that help financial firms to increase revenues, reduce costs, and improve the service they offer customers because the products and services we provide are tailored specifically to the unique requirements of our customers.

The Banking and Financial Markets unit

“Since core applications such as CRM are hosted within the BT Global Services cloud we can customise our customer interactions virtually in real time, without ourselves employing an army of engineers.”Dan Weatherly-Emberson, voice platform manager, Prudential Group Data Services

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The boards of financial services firms face a number of key business challenges in today’s marketplace.

Across the globe, new and rigorous regulation is re-shaping the way their firms operate. How will financial institutions turn these changes to their competitive advantage? How can a bank, a broker, an exchange or an insurer maximise productivity on the trading floor, at the branch, in the administration office or in the back office to stay ahead of the competition?

Confronted by such issues, the business inevitably turns to its IT organisation for help, only to be faced with still more uncertainties, such as the impact of new technology, approaches like cloud computing, the problems of system security, the significance of electronic trading, the return on investment in CRM systems, and so on.

But there is a different perspective.

We have entered an age where applications, systems, mobile or office-based devices and the networks on which they operate are converging.

Firms that have a complete view of their business and their IT organisation combined can get ahead by improving operational efficiency, customer service and competitiveness.

To successfully meet and respond to these challenges, you need a technology partner with financial strength, breadth of expertise and focused experience in your own industry to deliver business solutions tailored to your individual situation.

For the past 30 years, BT has been working closely with organisations across the global financial sector to help them deliver business growth.

We have an existing user community of thousands of financial institutions around the world that already use our award-winning network services as well as our specialised services for the financial sector. These sector-specific services include low-latency access to financial markets; secure messaging for clearing, settlement and payments; a voice-trading systems portfolio used by tens of thousands of dealers internationally; and a broad range of network-based services that are designed to increase the efficiency of operations from the head office and the trading room down to the retail branch and cash machines.

We believe that some of the most critical business challenges that you face as a financial services organisation centre on the issues of operational efficiency, customer focus, transparency, compliance and the management of international operations. In our view, these can be met by applying a different, network-based perspective to your IT organisation.

With 2,000 business, technology, service and support professionals around the world dedicated purely to financial services clients, and a global team of over 20,000, we are confident that we can help you adapt your IT infrastructure so that you can focus more on the needs of your business. For too long, technology has been a limiting factor rather than the business enabler that it should be.

Technology the enabler

“The BT outsourcing solution takes away many headaches. It allows our people to focus on business transformation while BT supports the network environment” Peter Stafford, IT director, Nationwide Building Society

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Creating an agile enterprise

Interconnecting your own organisationA single IP infrastructure will help your organisation become agile enough to run data, applications and devices seamlessly across many different geographical locations, from contact centres and trading turrets in the front office, and wireless devices for personnel out of the office, through to PCs in the back office and branch.

However, this is a vision that is far from reality for most of today’s financial institutions, which typically rely on many different IT systems and networks operating in individual silos rather than operating as a single integrated IP-networked enterprise with any-to-any connectivity.

Structures like this create divisions within financial organisations and impede their ability to share data and functionality and to benefit from the overall economies of scale that your organisation can generate. For example, data may have to be backed up at a local level, requiring costly investment in multiple business continuity plans at each geographical location. Users who increasingly work remotely may not be able to access the applications or data they need to do their job. However, in an agile organisation, IT processes, applications and hardware interconnect seamlessly, allowing your business operations to be more effective and secure no matter where they are located.

Connecting with your customersBut the need for agility doesn’t stop there. With one secure connection to the BT Radianz Cloud you can have rapid access to over 15,000 of our customer locations around the world, including banks, brokers, investment managers, exchanges and MTFs, market data vendors, clearing houses, payment processors and securities depositories.

Financial institutions need to have access to a broad range of information and services like financial market data, order management, execution, payment processing, clearing and settlement, and BT provides a cost-effective and time-sensitive alternative to building point-to-point private networks.

Connecting to the BT Radianz Cloud community enables you and your trading partners and clients to send and receive order flow, payments, post-trade messages and information, helping you to benefit quickly from easier access to new pools of liquidity, to new geographies and customers and to new information sources. It enables you to gain greater transactional efficiencies to support your STP requirements. As a platform for implementing industry standards, such as ISO 20022 and the FIX Protocol, our BT Radianz Cloud provides you with the means to collaborate quickly and cost-efficiently with your trading counterparts and your clients.

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“Ovum sees BT Radianz as the market leader in financial extranets and, despite the entry of newer players such

as Verizon, Orange, and IPC in recent years, it continues to maintain its position.”

BT Radianz connects to non-BT data centres, Rik Turner, senior analyst,

Ovum, May 2012

HQ

Tradingfloor

Back office

Call centres

Branches

Clearinghouses

Cardprocessors

Brokers

Exchanges Centralbanks

Investmentmanagers Insurers

Hedgefunds Regulators

Application & serviceproviders

Application & serviceproviders

RetailclientsCorporate

clients

Financial services enterprise

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Storage •

Secure messaging • Data centres • Proximity hosting • Trader voice • Market data • Low

latency trading

68,000+ trader turretsSub-millisecond low-latency trading

15,000+ BT Radianz Cloud community members400+ providers of application services in the BT Radianz Cloud community

197 countries and territories20 million+ card payments daily

£250bn of transactions settled every day60,000 contact centre agents

BT networked servicesProviding connectivity for global financial services

Getting enterprises to the marketplace faster, closer and smarter

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Targeting your critical business questions

Once the right IT and networking infrastructure is in place, BT Global Banking & Financial Markets is able to focus on some of your key business challenges and address some of your key technology questions:

Transparency and complianceAs a result of market turmoil, global regulators are imposing more stringent requirements on financial institutions. They now need to have greater transparency of markets and institutions and a complete “enterprise-wide view” of their risks.

How confident are you that your business has a complete picture of the operational risks it faces?

Business continuity and securityDo your business continuity plans across your domestic and international operations truly prevent significant downtime in an emergency? Are you able to comply with regulatory requirements and react quickly to problems? Security threats have never been greater. If workers were denied access to one of your main operational centres, or your online banking operations were targeted by the kind of cyber denial of service attack that has hit so many banks and exchanges recently, what impact would it have on your business?

Trading effectivenessDo you have low-latency access to all execution venues? Are your trading floors around the world seamlessly linked to share critical multimedia information at the right place and time? Are you able to access calls and market information on the move from any device?

Customer focusAre you serving and managing your institutional, corporate and retail clients to a consistent level across all channels? Can your branch estate generate sufficient sales to justify its cost base? Can new channels like video be seamlessly integrated into your channel mix? Can you rapidly deploy your operations as your business expands? Can you meet the increasing service demands of your most important high-net-worth clients? Can you reach new clients fast enough?

Operational efficiency / Cost managementAre you maximising cost-efficiency across your IT organisation? Are you investing in approaches that duplicate your development work and costs across your business? Is your firm’s capital being used to support old-technology systems rather than bringing in leading-edge solutions that create business advantage?

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“BT has invested in enhancing its product offerings for NYSE members. The combined result is greater

capabilities for our members, which are helping to create growth among current market

participants as well as attracting new players.”

Louis G Pastina, executive vice president NYSE Euronext Operations

“BT Radianz, the largest and best-known financial extranet.”BT Radianz connects to non-BT data centres, Rik Turner, senior analyst, Ovum, May 2012

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BT – serving the global financial services sector for over 30 years BT Global Services has a range of core capabilities that make us an unrivalled and unique technology partner in the financial sector:

BT Connect From basic voice connectivity to hosted voice solutions and complex global data networks, BT can help. Our networked IT services are founded on the largest private IP network in the world and our BT IP Connect Global service is available in over 197 countries across five continents. We have recently brought a whole new dimension to network management with the introduction of BT Connect IQ. This strategic evaluation tool can help you evaluate, understand and measure the speed, availability, scope, security and resilience of your networks so that they can become “intelligent”, learning and adapting as they go, and leaving you to focus on your business – not on the IT behind it.

With over 30 years’ experience in managing delivery to multinational organisations, we have over 8,000 people based outside the UK who serve our customers around the world. Gartner Group continues to position BT as a leader in the Communications and Professional Services Magic Quadrant and BT has been identified as Best Global Operator in the World Communications Awards 2011.

BT RadianzThrough our award-winning BT Radianz Cloud we connect financial institutions together as one global community – the largest secure networked financial community in the world – providing a neutral platform that delivers access to a hundreds of pre-trade, trade, post-trade and banking applications from leading service and content providers across your straight-through processing (STP) chain.

The BT Radianz Cloud interlinks more than 15,000 financial customer locations around the world, bringing together banks, brokers, investment managers, exchanges, ECNs and MTFs, clearing houses, securities depositories, payment processors, corporate treasurers and market data vendors – each linked into the community through one single, secure and fully-managed connection. Industry analysts have shown that using the BT Radianz Cloud can reduce your organisation’s total cost of communications by 50% year on year. BT Radianz services include low-latency and ultra-low-latency managed network solutions as well as Radianz Messaging for secure, reliable, tamper-proof and non-repudiable message exchange.

BT Unified Trading BT is recognised around the world for its skills and capabilities in financial voice trading systems. More than 68,000 traders in over 1,400 trading rooms across 60 countries rely on BT’s sophisticated voice applications and integration technologies. Our services range from our market-leading multimedia trading device – BT Netrix – to our applications such as BT Unified Trading collaboration server and the ability to link trading floors across the world as one virtual trading organisation. Put simply, BT gives financial organisations the tools to communicate effectively under even the busiest market conditions.

BT AssureIn a world of complex systems and networks, security management has to be straightforward if it is to be cost-effective. It is this principle that underpins our approach to delivering security to our customers. We have developed a set of focused propositions to help you address security in the critical areas of your business: secure networking, secure messaging, business continuity, risk and compliance management and identity and fraud management. An example of our wide-ranging capability is BT Assure Threat Monitoring which monitors 550 networks in 38 countries and sees data from over 150 countries.

BT Contact Contact centres remain a key element of the multi-channel service mix. No longer constrained to stand-alone locations, they are staffed by agents that can now be located in multiple locations with the contact centre “virtualised”. This brings a number of benefits: new agents can be drafted in at a moment’s notice to manage call flows into various venues, for example into the branch, and bank tellers can answer calls during quiet periods. As customers increasingly select self-service options for simple tasks like balance enquiries, we have a range of self-service solutions like BT Auto Contact to meet client needs.

BT OneTo grow your business, please customers and satisfy shareholders, your employees need to find information quicker and to reach decision-makers faster by understanding where they are at any given time and how they can best be contacted. By enabling this you can empower your people to communicate more easily in order to make informed decisions and respond better to customer and market demands. Working with partners like Cisco, Avaya and Microsoft, we have the ability to unify voice, video and messaging in order to realise productivity gains and help dispersed team members to function more effectively as a group, using shared resources that include information and core business tools.

BT Compute IT and communication networks often evolve independently. All too frequently they grow through piecemeal application deployments, mergers and acquisitions and planned upgrades. For many organisations, this is a recipe for complexity and inefficiency. BT’s solutions bring together a range of networked IT services to help customers take advantage of the latest technologies to optimise and integrate their infrastructure, while reducing the time and effort they need to spend managing and operating it. For example our BT On Demand Compute offering provides virtualised components that can be accessed over a pre-provisioned infrastructure. Virtual server, storage, security and networking capabilities are all available, automated and orchestrated through an online portal and supported by a single service desk.

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“BT understands our infrastructure and has vast experience in delivering complex domestic and international networking

and outsourcing services. This network transformation will enable us to provide the highest standards of service to our customers, delivering on our commitment to provide them

with a seamless global service.” Paul Chong, group IT and commercial director, Standard Life

“To deal with the complexities of today’s global markets, we need to be able to adapt quickly, and scale up and down across geographies in a way that maximises our ability to seize opportunities and manage risks. Our network and applications are key enablers of such processes. We decided to gain the required efficiencies by consolidating our communications and network requirements with a single global partner. Only two or three companies in the world can do what BT does today for customers, and BT has proven itself to be the ideal partner for us as they combine market leading expertise in the needs of our sector with unique breadth and depth of network capabilities all around the world.

“Moving to BT was a sound strategic move. We have been impressed with its significant investment in Asia. Since we started working with BT Global Services I can’t think of a single network incident that has caused us a major problem. Moreover, it has brought in people who clearly understand the region.”

Thiyagarajah Rajah, chief information officer, CLSA Hong Kong

“The combined team (BT and Lloyds Banking Group) had a major planning success in correctly identifying the level

of risk involved in vulnerability scanning. The accurate assessment and responsible reporting and mitigation planning of this risk were key to the project’s success.”

Gerard Hearn, programme manager, Lloyds Banking Group

“With BT I get access to a whole team of experts, all backed by great project management. The project has been really well executed. Right from the start everything was planned down to the last detail.” Harry Weber, managing director, Trading Services and Telecommunications, NYSE Euronext

What our customers

say about us

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To find out more about how BT for Financial Services can transform your business visit www.bt.com/gbfm

Offices worldwide

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

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