bt wholesale tags on the line portal adding or retrieving notes & closing a query
DESCRIPTION
BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query. Notes are visible at the bottom of the Tags Query Details screen. . The notes section displays the two most recent notes. To view more notes click ‘Get more notes’. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/1.jpg)
BT Wholesale
Tags on the Line PortalAdding or Retrieving Notes & Closing a Query
![Page 2: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/2.jpg)
Notes are visible at the bottom of the Tags Query Details screen.
![Page 3: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/3.jpg)
The notes section displays the two most recent notes. To view more notes click ‘Get more notes’.
![Page 4: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/4.jpg)
If no more notes are available the message below will be displayed.
![Page 5: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/5.jpg)
To add a new note click ‘Update TOTL Query’.
![Page 6: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/6.jpg)
Simply enter your additional notes and click Update TOTL Query. These notes will then be logged in the Tags Query record in BTW
![Page 7: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/7.jpg)
Confirmation that notes have been added successfully. Click the link to return to Tags Query Details screen.
![Page 8: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/8.jpg)
To close a Tags Query click Update TOTL Query.
![Page 9: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/9.jpg)
Select closed from the Tags Status drop down menu.
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You will also need to enter a note before updating. Failure to do so will result in the error below.
![Page 11: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/11.jpg)
Confirmation that query has been updated successfully. Click the link to return to Tags Query Details screen.
![Page 12: BT Wholesale Tags on the Line Portal Adding or Retrieving Notes & Closing a Query](https://reader035.vdocument.in/reader035/viewer/2022062410/5681623d550346895dd2729b/html5/thumbnails/12.jpg)
The Tags Status should now show closed.