BTEC Business Level 3

Unit 4 Assignment 5P7BTEC Business Level 3Audiences There are a range of factors to consider when identifying the audience for business communication; Age and Attention spanGender and EthnicitySpecial Needs and Accessibility Reading Ability LegibilityInterestDistraction AvoidanceBusiness/ related Experience

Methods of CommunicationWrittenLetterMemoFaxInvoiceFlow chartsEmailPublicity materialSMSScreen based WWW

Non WrittenTelephone CallVideo Conferencing

Use of TechnologyComputersTouch ScreensDigital BroadcastingDVDMobile PhonesInternet and WirelessCommunication Skills requiredTo effectively communicate the information a business has it must ensure it uses the appropriate communication skills for the appropriate task and audience;Formal or Informal?Verbal or Non Verbal?Listening SkillsUnderstandingSeeking ClarificationEye ContactFacial ExpressionsBody LanguagePresentation SkillsP7- Outline Electronic and Non Electronic Sources of InformationProduce a table to show the electronic and non electronic sources of information that your chosen business uses. You MUST include the audience, purpose and examples. Communication methodElectronic/ Non ElectronicPurpose Intended audience