build consistent brand experience at the last mile
TRANSCRIPT
Build Consistent Brand Experienceat the Last Mile
OEM Dealer
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Customer
Time-guaranteedServiceEnhances Customerexperience
MaleFemale
Puerto Rico
California
Diagnose / Address concern
Feedback analysis
GenderSensitivity
Real-time Information
Cultural Nuances
Di�erentiated experience
Informationtechnology
Informationsystems
Human capital
Incentives
Measures
Relationships
Service attitude
Supply Chain
Customer Loyalty