building a business continuity program the crawl …...building a business continuity program the...
TRANSCRIPT
Building a Business Continuity
Program the Crawl-Walk-Run Way
McKesson Financial Center
David Evangelista, SVP & GM
McKesson IT
Service Continuity Office (SCO)
Raymond Seid, MBCP
March 3, 2015
McKesson At-a-Glance
Driving Better Health for 180 Years
San Francisco, CA Headquarters
America’s oldest and largest healthcare services company
Together with our customers and partners, we are creating a sustainable future for healthcare. Together we are charting a course to better health.
Company Founded:
1833
Fortune 500:
Ranked 15th
Revenue:
$137 billion
Headquarters:
San Francisco
Employees:
43,000
Segments:
Distribution Solutions
and Technology
Solutions
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McKesson Financial Center
>80% Financial Transactions
across Enterprise
>99.6% Processing
Accuracy
>400M on >$123B Annual Revenue
Transactions
242 281 297 416 434
FY12 FY13 FY14 FY15F FY16F
46% 5 year
transaction
growth
Invoice-to-Pay
Quote-to-Cash
Record-to-Report
Comprehensive
Audit & Control
Environment
Crawl
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Crawl (pre engagement)
One-time
project
Overall
awareness
lacked
Silo’d Teams,
Management
& Safety Team
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McKesson Financial Service Engagement
Business Continuity
Executive Governance
Committee
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BC Program – Key Deliverables
AIA Application
Impact
Analysis
Walk
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Walk (Year 2-3)
Business Continuity
Executive Governance
Committee
Business Continuity
Working Committee
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Recovery Strategy
Carrollton Response & Recovery Phases
Phase 1 Phase 2 Phase 3
Respond • Protect people & property • Assemble response teams • Alert recovery teams • Assess interruption magnitude • Make recovery decision • Mobilize recovery teams
Return to Normal
Move to Interim Site (if necessary)
Move to Permanent Site
Recover
Business Functions (Business Continuity Plans)
Technology Capability (IT Plans)
Network / Communications
Data / Synchronization
Systems Applications
Location, supplies, manual processes, workflow, resume processing, backlog processing, etc.
Normal Operations (replication &
backups to defined RPO)
Disruption
Emergency Action Procedures (first 30 minutes)
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Emergency Response Plans Simple Recovery for BUs
Plan Activation High Level Flow
DC Operations
Plan or Business Facility
Emergency Response
Plan
Corporate Crisis Mgmt
Plan
McK IT Crisis Comms Plan
Activate ERT
IT Disaster Recovery
Plans
Business Continuity
Plans
Declare IT DR
Phase 1 Phase 2 Phase 3 Respond Recover Return to Normal
Carrollton Response & Recovery Phases
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Leverage Tools to Create Plan Templates Program Tools
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Implement Exercise Program Annual Exercise at Third-party Work Area
Crawl: Isolated
Small numbers of
resources
Limited success
Vendor / consultant driven
Walk: Integrated with remote
(work from home)
Leverage
communications
Assist with BC Plan
updates
50 resources onsite & 50
remote
Track progress & issues
via spreadsheet
Run: Integrated annual SunGard/WFH
exercise with prior day tabletop
exercise that led up to disaster
declaration
Users trained and comfortable
with BC Plan updates
50 resources onsite & 60 remote
SCO Recovery Manager –
Centralized Exercise
Management
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Crisis Communications Templates & External Relationships
Run
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Run (Year 3 and Beyond)
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Inclement Weather
2013 2
0
1
4
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