building a resilient future
TRANSCRIPT
March 2021
C o m p a n y P r e s e n t a t i o n
Building a
Resilient Future
1 8 M a r c h 2 0 2 1
2
Disclaimer
The material contained in this document has been prepared by Dusit Thani Public Company Limited (“DTC”) and may contain forward looking statementswhich includes but not limited to statements regarding our intent, belief, current expectation in respect of DTC’s business, operation, market researches,results of operation and financial conditions, capital adequacy, specific provisions and risk management practices.
While due care has been used in the preparation of forward-looking statements, the assumptions of the information are subject to various risk anduncertainties which the actual results may vary in a materially positive or negative manner differently from the anticipation. And no assurance that the pastperformance is a reliable indication of future performance.
Therefore, the information regarding forward looking statements shall not be considered as recommendation or advice to investors or potential investors inrelation to hold, purchase, or sell securities. In this respect, DTC reserves the right not to be responsible and expressly disclaims all liabilities for, damages ofany kind arising out of use, reference to, or reliance on any information contained herein.
Agenda
Business overview 4
2020 Recap 17
Financial performance 25
Outlook 30
3
Page
Dusit Thani Laguna Singapore
Business Overview4ASAI Chinatown Bangkok, Thailand
16Countries across 4 continents
44+Hotel management projects in pipeline
Welcome to the World of Dusit
Distinguished Asian hospitality group with Thai heritage.
70+Years in hospitality business
330+Properties in key strategic locations
11,300+Keys in operations
5As of 31 December 2020
Our Strategy
6
DIVERSIFICATIONAchieve 10% revenue
contribution from adjacent lines of business by 2024
With strong background in the hotel management and education business, DTC has entered a new chapter with multi-year plan since 2016.
Double number of rooms in operation to 14,000 by
2021 and expand across the lodging spectrum
Achieve 50:50 domestic/overseas revenue with a balance of asset-light
and capital investment
EXPANSIONBALANCE
2016
Hotel88.7%
Education8.7%
Others2.5%
THB5,425 mn
2019
Hotel61.7%
Education6.4%
Food6.6%
Others25.3%
THB6,117 mn
Our Business
7
• 70+ Years in hospitality business• 339 properties in operations,
covering 15 countries• Of which 10 owned hotels, 33
HMA and 296 villas management contracts
• +44 Contracts in pipeline
• 28 Years in education business• 13,562 graduate students• Full range of renowned
hospitality programs from degree program, world-famous training to short courses
• 2 Flagship projects:• Dusit Central Park - THB 46 bn
landmark mixed-use JV project located at the heart of Bangkok
• Hampton Sriracha – THB 1.4bn high-end condominium JV project in EEC area
• 70+ Years in hotel-based restaurants and catering for large scale events
• 3 Investments & 2 developments across food supply chain
• Increasing revenue contribution to DTC group
• 3 adjacent lines of businesses, including REIT with invested assets in Thailand and international tourist destinations, standalone restaurant, spa, and catering and housekeeping service
Hotels & Resor ts Hospital i ty &Education
Proper tyDevelopment
Foods Others
Distinctly Thai yet with global reach, DTC is a leading hospitality company on a multi-year strategic journey to deliver broadened experiences for customers and greater value for shareholders
47.6% 11.6% Include in others 13.7% 27.1%2020Revenue
Contribution
Dusit Thani Excellence Centre
(DTEC)
Dusit Hospitality Services
8
Offer superior experience across the lodging spectrum from affordable lifestyle to bespoke villa rentals
F U L L S E R V I C E L I M I T E D S E R V I C E E X P E R I E N C E
Bespoke Luxury
Midscale EconomyLifestyleBoutique
LuxuryVillas
Sharing Economy
BudgetBranded
Residence
Our Hotel Business
= Future plan
9
Dusit Devarana is a luxurious sanctuary of rare privacy.
Holistic wellness to rejuvenate the mind, body and soul in awe-
inspiring locations.
Every Dusit Thani combines the grandeur of classic
quality, the pleasure of the latest facilities and
satisfaction of highly personalised service.
Luxury
Full facilities • Restaurants & bars• Meeting facilities • Integrated wellness
facilities
Upper Upscale
Full facilities • Restaurants & bars• Meeting facilities • Integrated wellness facilities
dusitD2s are vibrant destinations for people who
make things happen, wherever they are, catering to all parts of modern life.
Upscale
Full facilities • Restaurants & bars• Meeting facilities • Spa and fitness center
Dusit Princess is strategically located with a convenient
access. An urban, contemporary design with an
easy-going atmosphere.
Upper Midscale
Full facilities • A restaurant(s) & bar(s)• Meeting facilities • Fitness center • Spa (optional)
An Asian-inspired collection of hotels connecting curious
travellers to vibrant local neighbourhoods.
Lifestyle
Limited facilities • A restaurant(s) & bar(s)
45-50 sq.m. Min of 100 rooms / villas
38 - 40 sq.m. 250 - 400 rooms
28 -32 sq.m. 180 – 300 rooms
22- 26 sq.m. 180 – 250 rooms
16 - 18 sq.m. 120 – 180 rooms
Positioning
Tier
Hotel & Room Size
Facilities
H O T E L S & R E S O R T S
Our Hotel Brands
10
Elite Havens Luxury Villa Rentals and Management is Asia’s market leader in high-end private accommodation vacations, welcoming over 80,000 guests a year.
Luxury Vi l la Renta ls
11
Properties under management
43 Hotels
296Villas
11,394Rooms
Dusit Devarana Conghua
Dusit Thani Dubai
Dusit Thani Lakeview Cairo
Dusit Thani Abu Dhabi
10 Owned proper t ies
33 Managed proper t ies
Dusit Thani Guam Resort
Dusit Thani Krabi Beach Resort
Dusit Thani Dongtai
Dusit Thani Fudu Qingfeng
Dusit Thani Lubi Plantation Resort
Dusit Thani Mactan Cebu
Dusit Thani Residence Davao
Dusit Thani Wujin, Changzhou
Dusit Thani Sandalwoods Resort Huizhou Shuangue Bay
Dusit Thani Wetland Park Resort Nanjing
Dusit Thani Wellness Resort, Suzhou
Dusit Thani Laguna Singapore
dusitD2 Khao Yai
dusitD2 Kenz Dubai
dusitD2 Fudu Binhu (Changzhou)
dusitD2 Ao Nang Resort, Krabi
Managed proper t ies
*Under Dusit Thani Freehold and Leasehold Real Estate Investment Trust (DREIT) of which DTC holds a 30.02% stakeAs of 31 December 2020
Dusit Thani Laguna Phuket*
Dusit Thani Pattaya
Dusit Thani Hua Hin*
Dusit Thani Manila
Dusit Thani Maldives*
Dusit Suites Hotel Ratchadamri, Bangkok
dusitD2 Chiang Mai*
Dusit Princess Chiang Mai
Dusit Princess Srinakarin, Bangkok
ASAI Bangkok Chinatown
12
Properties under management (Cont’d)
Indonesia 162
Thailand 78
India 22
Sri Lanka 5
Maldives 8
Japan 21
Luxury vi l las managed under El i te HavensdusitD2 Thimphu
dusitD2 Society Hill (Tianjin)
dusitD2 Davao
dusitD2 Salwa Doha
Dusit Princess Moonrise Beach Resort Phu Quoc
Dusit Princess Residences Dubai Marina
Royal Princess Larn Luang, Bangkok
Pathumwan Princess, Bangkok
Heritage Villas Zhouzhuang Managed By Dusit
Dusit Doha Hotel
Dusit Beach Resort Guam
2 White label properties in Thailand
Managed proper t ies
As of 31 December 2020
13
Offer full range of hospitality education programs with unique concept of fully integrated hotel - college
Our Hospitality Education Business
D I P L O M A
Diploma Courses Short Courses Incubation Online
Collaboration with esteemed partners
F U L L D E G R E E
Hospitality Higher Education
Full Time & Part Time Courses Vocational
14
To generate short-term revenue through innovative projects leveraging Dusit’s rich hospitality experience
Our Property Development Business
THB 46 bn mixed-use project on the corner of Silom-Rama IV road in partnership with Central Pattana.
THB 1.4 bn high-end condominium project in Sriracha, Chonburi, eastern of Thailand in partnership with Origin Property.
Opening target
Hotel 4Q23Office 1Q24Retail 3Q24Residence 3Q25
To be completed by 2023
15
Our Food Business
Bringing ASIA to the
world
Raw Material
Manufacture
• Traditional farming• Contract farming• Smart farming/ Food technology• Lab-generated food
• Dusit Gourmet as pre-processed food sourcing, developing, and marketing hub for Dusit group
Distribution & Retail
Food Outlet
• Develop KhongThai brand to market Thai-inspired RTE/ RTC products
• Plan to develop/acquire food retail brand with high growth potential & strong distribution channel
• Recurring income from international school catering business (Thailand, Cambodia, and Vietnam)
• Healthy food business • Standalone restaurant
Aim for diversification with higher growth and margin
= Future planBe Natural | Be Organic | Be Healthy | Support the Local Community
Long-term Strategic Roadmap
16
17
2020 Recap
dusitD2 Khao Yai, Thailand
18
• Tourism back to 1990 levels as arrivals fall by more than 70% • Travel restrictions continue to weigh on the recovery• Demand remains weak overall despite a slight improvement in
some markets
74%INTERNATIONAL ARRIVALS
2 In World GDPECONOMIC LOSS
1.1INTERNATIOAL TOURIST RECIEPTS
LOSS (USD Trillion)
Decline by
1Fewer Tourists (Billion)
(USD Trillion)
Impact of the COVID-19 pandemic on global tourism
Source: UNWTO January 2021
19
International Tourist Arrivals to Thailand
3.8
2.1
0.8
0.0 0.0 0.0 0.0 0.0 0.0 0.001 0.003 0.007
3.7 3.6 3.53.2
2.73.1
3.3 3.52.9 3.1
3.43.9
Jan-20 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2020 2019
Thai government has gradually relaxed restrictions to allow more business activities since May.
Early April, Thai government ordered a travel ban for foreigners entering Thailand
Travel ban is relaxed for specific groups (not for tourist) from August to September
Special Tourist VISA (STV) for long stay is allowed since October
-83%YoY
39.9 to 6.720202019
Source: Tourism Authority of Thailand
In millions
Second wave of COVID-19 in Thailand since end 2020
20
Accelerate positive transformation –Business and IT
FINANCIAL MODEL
BUSINESS MODEL
ORGANIZATIONMODEL
Asset optimization and financial resilience
Recover business and reimagine our services
1
2
3C O N T R I B U T I O NC O L L A B O R AT I O N I N N O VAT I O N
Thriving in the new normal
3Q20
DTC’s Response to COVID-19
21
FINANCIAL MODEL
Asset optimization and financial resilience1
Restructured educational business in the Philippines (divested Dusit Hospitality
Education Philippines)
Divested trading
securities
Epicure Catering acquired
business in Vietnam*
MOU with MPIC** to develop condo.
& hotels in the Philippines
Put new investment on-hold except for pre-COVID-19 committed transaction i.e., the acquisition of international school catering business in Vietnam (The Caterers) by Epicure Catering*
• Postponed JV with MPIC** for one year
Cost containment
Liquidity preservation
Asset optimization
Financials
Investment
1Q20 2Q20 4Q20
* Investment agreement was signed prior to the COVID-19 outbreak. Transaction was completed in 3Q20.** Metro Pacific Investments Corporation
FIANCIAL MODEL | BUSINESS MODEL | ORGANIZATION MODEL
• Postponed Elite Havens luxury villa management expansion plan to Australia
Gain on investment reclassification
Cost containment & Liquidity preservation
22
Cost saving
CAPEX reduction
Cashflow management
• Rescheduled long term loan (principal)
• Cash on hand and short-term investment THB 1,570 mn (31 Dec 2020)
• Unutilized credit facilities THB 1,230 mn
• Unutilized long-term project finance THB 725 mn
• Remaining proceeds from NRF divestment THB 200 mn
• Implemented cost-cutting measures especially fixed cost
- Leave without pay, executive salary cut, and redundancy review
- Lower advisory fees, administrative and marketing expenses
• Achieved cost saving around 34% YoY in 2Q20, 31% YoY in 3Q20, and 37% YoY in 4Q20 resulting in full year cost saving around 27% YoY.
• Plan to maintain fixed cost at this level (20% cut in 2020) from 2021 onwards.
• Postponed recent real estate projects (JV with MPIC)
• Selective investment
• Re-prioritized property renovation plan
• Excluding Dusit Central Park project and ASAI projects*, CAPEX plan in 2020 was cut by 60% from original budget to THB 160 mn.
Rental fee reschedule • Exercised right to postpone the rental payment of assets under DREIT from Apr 2020 and resumed
payment from August 2020 onwards
• Exercised another right to postpone half of rental from Nov 2020 and will resume payment from May 2021
* The remaining CAPEX of ASAI hotels (approximately THB 400 mn) will be financed by the project finance from financial institution.
23
BUSINESSMODEL
Recover business and reimagine our services with collaboration, innovation, and contribution2
Operation3Q201Q20 2Q20 4Q20
Launched ‘Dusit Care’Raised hygiene and safety standards, physical distance &
contactless services
Gradually re-opened
hotels
Temporary closure of Dusit Thani College** and Le Cordon Bleu Dusit
Temporary cease operation of Epicure in Vietnam, Thailand & Cambodia
Temporary closure of all owned hotels in
Thailand & overseas.
Resumed operation of Epicure in Vietnam (Jun) and Thailand & Cambodia (Aug)
Re-opened school business
Temporary closure of food outlets***
Re-opened Baan Dusit Thani restaurant; Redefined food retail business plan; Expanded 3 Grab & Go kiosks for Kauai (Healthy fast-casual food outlets)
Temporary closure managed hotels in China
dusitD2 SalwaDoha
(Qatar)
Dusit Beach Resort Guam (USA)
Dusit Thani Wellness ResortSuzhou(China)
Elite Havens expanded villa
management to India
Adjusted hotel opening plan to
open 7 new hotels*
Soft opening ASAI Bangkok
Chinatown (Thailand)
Working on wellness project
Dusit Thani Laguna
Singapore
Re-opened hotels in China
*Including 2 white label properties in Thailand; **Available on-line course only; *** Delivery service only
Hotel
Education
Food
Property
Dusit Princess Srinakarin Bangkok hotel as ASQ (Sep)
Innovative & Collaborative marketing schemes e.g.• Stay with Confidence at Dusit
• Local Alike, Local Aroi, Local AlotSHA certification from TAT
Dusit Central Park: Continued on piling and sub-structure works; Pre-sales with ROI
Postponed pre-sale of The Hampton Sriracha by Origin & Dusit
Launched The Hampton sales activities (Nov) and continued
the construction
FIANCIAL MODEL | BUSINESS MODEL | ORGANIZATION MODEL
DTC’s Response to COVID-19
24
Accelerate positive transformation – Business and ITORGANIZATION MODEL3
Organizational transformation
3Q201Q20 2Q20 4Q20
Reshape organization structure
Re-enhance people capability
Re-engage employee experience & integration
Reform process & system enablement
Business & People
Technology
Uplift companies core operating systems:
• Back office (ERP)
• Front-end (CRM)
• Data Platform
FIANCIAL MODEL | BUSINESS MODEL | ORGANIZATION MODEL
DTC’s Response to COVID-19
Financial performance25Dusit Thani Maldives
2020: A full year of challenges
26
2019 2020Revenue contribution
Remark: REIT data is included in hotel business2019 Others = Gain on sales of Dusit Thani Maldives, gain on reclassification of investment, gain on sales of investments, revenue from Dusit Hospitality Services and Baan Dusit Thani, interest income, dividend income, share of profit from investment in associates and JV, and others2020 Others = Arrangement fee income, gain on investment reclassification and gain on sales of investment, gain on step up acquisition, gain on capital reduction of subsidiary, revenue from Dusit Hospitality Services and Baan Dusit Thani, interest income, FX gain, share of profit from investment in associates and JV, and others
• COVID-19 slashed number of global international arrivals.UNWTO reported a drop of over 1 bn international arrivals worldwide in 2020 (-74% YoY). For Thailand, the Ministry of Tourism and Sports reported around 6.7 mn of international tourist arrivals in 2020 (-83% YoY). Domestic travelling also declined from COVID-19 impact.
• DTC reported a net loss of THB 1,011 mn in 2020 compared to a net profit of THB 320 mn in 2019. Net loss in 2020 came mainly from a significant drop of revenue from COVID-19 pandemic since the beginning of the year that hit the Company’s performance since the end of 1Q20 and 2Q20.
• Quarterly results improved QoQ since 3Q20 and continued to 4Q20. Hotel revenue increased QoQ driven by hotel re-openings and better occupancy rate and ADR. Education revenue grew from rising demand on short courses and higher number of students. Food revenue boosted from Epicure Catering's acquisition in The Caterers in Vietnam as planned.
• EBITDA improved QoQ thanks to higher revenue QoQ and partially from cost containment since the end of 1Q20. 2020 EBITDA remained positive thanks mainly to investment optimization as well as better EBITDA of education and food business.
Hotel61.7%
Education6.4%
Food6.6%
Others25.3%
THB6,117 mn
Hotel47.6%
Education11.6%
Food13.7%
Others27.1%
THB3,320 mn
1,26
2
384
643
1,03
1
1Q20 2Q20 3Q20 4Q20
Total Revenue
THB mn24
1
-207 -53
242
1Q20 2Q20 3Q20 4Q20
EBITDA
THB mn
6,834 7,181 7,1508,363
10,194
2016 2017 2018 2019 2020Owned Managed
Hotel key statistics (excluding Elite Havens)
27
Ow
ned
Hot
el
2020: 43 properties
in 11 countries
Remark: For comparison purpose, owned hotel stats in 2017 exclude Dusit Princess Korat (divested at end-2017). Owned hotel stats in 2018, 2019, and 2020 exclude Dusit Thani Bangkok (closed in 1Q19), Dusit Suites Hotel Ratchadamri Bangkok (new investment in 2Q19) and ASAI Bangkok Chinatown (opened in 3Q20).
No. of Rooms
59%41%
62%38%
63%37% 74%
26%79%24%
72% 73% 77% 74%
36%
59%
16%30%
39%
2016
2017
2018
2019
2020
1Q20
2Q20
3Q20
4Q20
Occupancy Rate
3,72
7
3,59
7
3,67
0
3,61
0
3,20
8
4,46
7
2,04
5
2,01
8
2,70
6
2016
2017
2018
2019
2020
1Q20
2Q20
3Q20
4Q20
Avg Daily Rate
THB
2,69
0
2,63
6
2,84
1
2,68
5
1,14
3
2,61
5
320
597
1,05
1
2016
2017
2018
2019
2020
1Q20
2Q20
3Q20
4Q20
RevPar
THB
• Opened 7 new hotels including 2 white labels in Thailand
• Hotel stats started to improve in 3Q20 both occupancy rate and RevPar after the re-opening most of hotels since June 2020.
9,033 9,980 11,57314,237
21,861
2016 2017 2018 2019 2020Non-current Current
3,679 4,099 5,4958,332
17,701
2016 2017 2018 2019 2020Non-current Current
Total Assets Total Liabilities
5,354 5,881 6,078 5,9054,160
2016 2017 2018 2019 2020Non-controlling interest Total
Positive 2020 EBITDA from investment optimization
28
Total Equity
Equity attributable to owners of the parents
Unit: THB mn
202136%
202236%
20236%
2024 onwards
22%
IBD Repayment schedule
Higher gearing but remained under covenant
29
• Interest bearing debt increased significantly in 2020 due to the accounting adoption of TFRS 16 (Lease liability). • Excluding lease liability as of 31 December 2020, IBD to total equity equals to 1.44 times which remains below DTC's policy of not
exceeding 1.50 times, and debenture covenant of not more than 1.75 times.
7,598
4,459
13,578
5,980
2019 2020 2020excl.TFRS16
Interest Bearing Debt (IBD)
P/N CP of LT-LoanCP of Debenture LT-LoanDebenture Lease liability
41%17%4%
38%
1.44x
0.29x 0.33x0.76x
3.27x
2017 2018 2019 2020
Leverage Ratio
IBD excl. TFRS 16 to Total equity
IBD to Total equity
THB 3,148 mn
THB mn
30Dusit Devarana Hot Springs & Spa Conghua , Guangzhou, China
Outlook
Our view on tourism recovery
31
Our view on the post COVID-19 hospitality landscape
More consolidation of
hotels
A balanced portfolio of
owned, leased and managed
models
Cross Industry Collaboration
New Hygiene, Safety & Security
measures
More Technology
Driven
Greater Sustainability &
Local Connection
Wellness & holistic health experiences
32
2021 Outlook
33
Plan to grow food business from both existing business and future partnerships.
Food
Property development
Dusit Central Park - a mixed-use project JV with Central Pattana• Focus on piling, D-Walls, and sub-structure works. • Will start official launch of residence sale to customers after satisfactory private sale for customers who have
previously registered last year.
The Hampton Sriracha by Origin and Dusit - a condominium PV project with Origin Property• Plan to complete the project for transfer in 2023.
• Anticipate Thai hotel business to be under pressured in 1H21 due to the drastic drop of domestic traveler number from second wave of COVID-19 in Thailand since end-2020. Domestic tourism is expected to gradually recover in 2Q21.
• International tourism is expected to gradually return in 2H21 after vaccination. It is likely to see a clearer picture of international tourism recovery around 4Q21.
Education
Education outlook remained positive given• Higher numbers of student enrollment at Dusit Thani
College and increasing demand in Le Cordon Bleu Dusit• The new Food School program scheduled to launched in
2021 for those who interested in studying culinary arts, beverages as well as those who want to be new food entrepreneurs.
Expect gradual turnaround of domestic tourism in 2Q21
Hospitality
• Main revenue driver will continue to come from the international school catering business after Epicure Catering’s successful acquisition of The Caterers in Vietnam in 2020.
• The healthy food business under KAUAI brand is planned to open a new flagship store around mid-2021.
34Dusit Thani Guam Resort, USA