building ba competency in an it...
TRANSCRIPT
© 2014 BA Convention
Building BA competency in an IT organization
Haresh Chetnani BA CoE, Fiserv India
2014
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Courtesy :- IIBA - The Evolving Role of the Business Analyst :
Our Next Super Hero! - August 2008
What does this convey?
When the delivery does not meet expectation
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Questions
• Can business stakeholders convey their true needs to IT?
• Is IT in a position to engage in a dialog to ascertain the needs?
• It’s not easy to get at what the business needs in terms of defining business requirements,
but it’s absolutely crucial. Get it right the first time.
• The Requirements & Analysis Phase of any software development life cycle (SDLC) takes up
to about 40% of the timeline
• A missed requirement can cost a fortune, depending on when it’s discovered
Some facts
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Business Analyst is the answer to avoid such situations
Changing Requirements roles …..
Traditionally, this role was filled by the systems Analyst
Information Technology
Systems
Analyst
Developer
Information Technology
Business
Analyst
Now we see….
Architect Developer
Business
User
Business
User
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Business Analysis as a catalyst between technology
and Business Needs
Business Need
Business approaches IT
with need
IT analyses the business need and tries
to form solution
IT approaches Business Analyst
Business Analyst
approaches Business for
further discussion
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Business analysis – definitions
• Business analysis is the set of tasks and
techniques used to work as a liaison among
stakeholders in order to understand the structure,
policies, and operations of an organization, and to
recommend solutions that enable the organization
to achieve its goals – IIBA (BABOK v 2.0)
• Business analysis defines the capabilities that
enable an organization to deliver value to its
stakeholders – Agile handbook
• The definitions are restrictive and have explained
the ‘discipline’ or ‘practice’ through identifying the
tasks and techniques. They do not cover one of
the critical aspect of business analysis – marrying
the technology to customer needs.
Business analysis is the discipline of identifying business needs and determining solutions to
business problems. Solutions often include a systems development component, but may also
consist of process improvement, organizational change or strategic planning and policy
development
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Complexities of market demands drive confluence
of BA competencies
Finance
Consumer Products
Energy
Manufacturing
Construction
Others ….
Product
Software
Infrastructure
Others …
Process
Data
Elicitation
Negotiation
Strategy
Others …
Ind
ustr
y
The profession will mature along three axis
Industry
Competency
Function
The Developing Marketplace
Courtesy :- IIBA - The Evolving Role of the Business Analyst :
Our Next Super Hero! - August 2008
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In IT, BA competencies pervade throughout the project
management life cycle
Product process
definition
Business Process
definition
Documentation
(SRS, BRD, F
Specs)
Elicitation (User
interviews,
workshops, JAD
session)
Interfaces -
inbound and
outbound data
validation
Product
Parameterization
and validation
Integrated
functional testing –
designing and
execution
Management
(change
management,
traceability, test
cases validation)
Interface Testing –
designing and
executing
Compliance report
verification and
trouble shooting
Post production
Support
Release and
Support
Testing &
Integration Implementation
Design &
Development
Requirements
Analysis
Business
Modeling
Logical Data
Modeling and
validation
Prototyping and
user interface
designing
Process Modeling/
workflow/BRE
definition
User interface flow
definition
Data capture,
mapping migration
and validation
Data elements
capture definition
External and
internal solutions
and channel
integration
MIS / Account data
validation
Functional test
scenarios definition
and elaboration
User
documentation,
report designing
and training
Project Origination
Project Initiation and
planning
Project Execution
and Control
Project Closure
BA
Skill
s
Project Lifecycle
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A matured BA is expected to possess some core
competencies
Core
Competencies
Communication
Facilitation
Negotiation
Conflict Management
Formal (presentation, documentation)
Analysis
Logic
Decision Analysis
Process & Data Modeling
Systems Thinking
Implementation Skills
IT Knowledge
Process Change
Organizational Change
Quality Assurance
Project Management
Domain Knowledge
Products
Processes
Markets
Systems
Consulting
Relationship Management
Strategic Planning
Coaching Skills
Delegation and Management Skills
Courtesy :- IIBA - The Evolving Role of the Business Analyst :
Our Next Super Hero! - August 2008
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Implementation at Fiserv
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Fiserv has defined career tracks and career streams across
various job roles
TM2:Senior
Developer
Project Lead
Delivery
Manager
Delivery Track
Project
Manager
Delivery Head
System
Designer
Enterprise
Architect
Solution
Architect
Tech CoE Head
Lead – Business
Analyst
I
Principal
Consultant
Solution Architect
/ Consultant
Practice
Head
Specialist Tracks
Test Lead
Testing Practice
Manager
Test Manager
Testing Practice Head
TM2: Sr. Test Engineer
Enterprise
Architect (Product)
Product
Soln. Architect
System Designer
(Product)
TM1:Developer TM1: Test Engineer
Business Analyst
Business Associate
BPO
Delivery
Mgmt
TM2: Process
Expert
Team Lead
Service
Head
Operations
Manager
Operations
Head
TM1:Business
Associate
Architect Stream Testing CoE
Stream
Business Analysis
Stream
IT Delivery
Mgmt
Beginner
level
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Business Associate
Enablers
Foundations of a BA
Establishing a Business
Mindset
Analytical
Thinking Focused on developing problem solving skills
Communication Focused on one-to-one and within teams
Strategic
Thinking Not Applicable
Leadership Not Applicable
Requirements
Management
Focused on understanding the different
categories of requirements
Process Not Applicable
Project
Management Not Applicable
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Business Analyst
Analytical
Thinking Focused on solving technical problems
Communication Focused on group facilitation with mid-level
stakeholders
Strategic
Thinking Not Applicable
Leadership Not Applicable
Requirements
Management
Focused on gathering and documenting technical
and business requirements for small projects
Process Focused on process modeling from requirements
Project
Management Focused on how BA works with PM
Enablers
Logical Data Modeling
How to Gather and
Document User Requirements
Use Case Modeling
Facilitation Techniques for
Requirements Development
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Lead Business Analyst
Analytical
Thinking Focused on solving complex technical problems
Communication Focused on presenting and communicating
information to Executives
Strategic
Thinking Focused on understanding strategic decisions
Leadership Focused on leading small teams
Requirements
Management
Focused on gathering and documenting technical
and business requirements for large projects
Process Focused on process improvement from
requirements
Project
Management Focused on learning how to manage projects
Enablers
Testing Techniques
For Validating Requirements
Managing IT Projects
High Impact
Communication
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Solution Architect
Analytical
Thinking Focused on strategic problem solving
Communication Focused on facilitating requirements with
Executive audiences
Strategic
Thinking
Focused on analyzing and enabling strategic
decisions
Leadership Focused on leveraging multiple leadership styles
at the enterprise level
Requirements
Management
Focused on proactively identifying business
requirements and influencing customer
requirements
Process Focused on identifying required process
improvements without requirements
Project
Management Focused on leading large change projects
Enablers
Strategic Enterprise Analysis
Communicating Up
Business Process Analysis
Innovation and Design
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Let’s Play !!!!
© 2014 BA Convention 17
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Conclusion
• Demand for BA role is growing because organizations recognize that building a solution is
not sufficient – they must understand the needs first
• The BA profession will develop along three axis
– Industry
– Function
– Competency
• Demand for greater specialization will grow as understanding of the value of the BA and
formalization of the role continue
• Organizations must understand need to determine the type and maturity of BA required
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