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Page 1: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Web Mobile Cloud

Building customer-first experiences

Page 2: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Functional Areas

Strategy Design Technology

Building Engaging Customer Experiences:

Content

Management

CRM e-Commerce Mobile Cloud Business

Intelligence

Page 3: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Data Warehouse, Data Cubes And Data Lakes

Dashboards, Reports and Business

Intelligence KPIs

Rich VisualizationsCollaboration, Sharing, Export & Import, Slice

N Dice

Our BI ExpertiseTechBlocks offers a set of rapid, highly targeted services to help you get better value from your business intelligence solutions

Page 4: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Making Better Decisions Faster

BI Health Check: An action plan to get

BI functioning more smoothly for

organizations that already have

ongoing BI initiatives and solutions

BI Readiness Assessment: Helping you

prepare for a successful BI

implementation

BI Strategy & Roadmap: Helping you

aggregate disparate BI initiatives into a

strategy foundation and track data

from scattered sources to address

specific and complex business

problems.

Reporting & Visualizations: A pilot

solution, based on your systems/data,

allowing you to experience rich visual

reports and data models to track KPIs

and slice and dice data instantly based

on various business parameters.

Page 5: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Leveraging BI & Reporting for

Generation and T&D

Utilities : BI & Reporting

Page 6: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Power Generation

Enterprise Resource

Planning (ERP)

Enterprise Asset

Management (EAM)

Asset Lifecycle Management

Systems (ALM)

LOB Applications

Page 7: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

- Next Point of Failure

- Plant/ Asset Health Status

- Worker Safety Metrics

- Reliability Maintenance Results

- Outage Management Processes- - Timeline of Outage

- - Scope creep - - Onsite Contractor Management

- - Budget Tracking

Sample Areas for Operational Dashboards:

Page 8: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Development Planning Dashboards

Plant Status

Page 9: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Production Capture Sustainability Reports

SharePoint Projects Executive Summary Dashboard

Page 10: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

TechBlocks Sample Works

Page 11: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Customer Service Dashboard

Page 12: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

High Level POC

- Walk through of a solution

- Review and validate solution

- Decide next steps beyond

Milestone 3: 1-2 days

- Identify platform, technology solution for the POC

- Identify data integration, extraction, harmonization and presentation

- Review solution with client - validate

- Build POC, work with client on building POC and regular validations

Milestone 2: At TechBlocks 2 weeks

- Identify pressing needs/priorities and key requirements

- Identify subset of requirements to be used for POC

- Identify reports to be created as part of POC

- AES to share sample data for POC

Milestone 1 – 1 hour with AES and TB. Goals: 1-2 days

* Note: This is a very high level generic outline of a POC process, it is subject to change in the scope and time line depending on the specifications of each engagement.

Page 13: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Build & Deliver – Agile Execution

Being agile allows quick delivery of value and continuous improvements.

Agile Development (Quick iterations for maximum flexibility and business value)

Page 14: Building customer-first experiences - Techblocks › wp-content › uploads › 2017 › 08 › Utilities-Gener… · Milestone 1 –1 hour with AES and TB. Goals: 1-2 days * Note:

Let’s work together!

A unique blend of Consulting, Creative and Tech

www.tblocks.ca | 416-775-1919