building effective teams · 2020-04-13 · building effective teams cathy hawley svp, performance....
TRANSCRIPT
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Building Effective Teams
Cathy HawleySVP, Performance
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team/tēm/
noun
1. Sports & Games - A group on the same side, as in a game.2. Two or more draft animals used to pull a vehicle or farm implement.3. A group organized to work together: a team of engineers.
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team/tēm/
noun
1. Sports & Games - A group on the same side, as in a game.2. Two or more draft animals used to pull a vehicle or farm implement.3. A group organized to work together: a team of engineers.
![Page 4: Building Effective Teams · 2020-04-13 · Building Effective Teams Cathy Hawley SVP, Performance. team /tēm/ noun 1. Sports & Games -A group on the same side, as in a game. 2. Two](https://reader033.vdocument.in/reader033/viewer/2022053002/5f066b3f7e708231d417e629/html5/thumbnails/4.jpg)
team/tēm/
noun
1. Sports & Games - A group on the same side, as in a game.2. Two or more draft animals used to pull a vehicle or farm implement.3. A group organized to work together: a team of engineers.
![Page 5: Building Effective Teams · 2020-04-13 · Building Effective Teams Cathy Hawley SVP, Performance. team /tēm/ noun 1. Sports & Games -A group on the same side, as in a game. 2. Two](https://reader033.vdocument.in/reader033/viewer/2022053002/5f066b3f7e708231d417e629/html5/thumbnails/5.jpg)
team/tēm/
noun
1. Sports & Games A group on the same side, as in a game.2. Two or more draft animals used to pull a vehicle or farm implement.3. A group organized to work together: a team of engineers.
![Page 6: Building Effective Teams · 2020-04-13 · Building Effective Teams Cathy Hawley SVP, Performance. team /tēm/ noun 1. Sports & Games -A group on the same side, as in a game. 2. Two](https://reader033.vdocument.in/reader033/viewer/2022053002/5f066b3f7e708231d417e629/html5/thumbnails/6.jpg)
team/tēm/
noun
1. Sports & Games A group on the same side, as in a game.2. Two or more draft animals used to pull a vehicle or farm implement.3. A group organized to work together: to achieve
a common goal.
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Are you on a team today?
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Create a scorecard
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Rating Scale:1 = Ineffective, 10 = Highly Effective
On a scale of 1 -10, how
effective is your team?
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What would be the
impact if the team were
more effective?
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We’d get more done
Our stakeholders would be happier
We’d make more money
It would be more fun
I’d be happier at work
I could spend more time with family and be happier at home
I’d have a better work/life balance
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Agenda
RP Team Development Journey
5 Dysfunctions Pyramid Overview
Deconstructing the 5 Dysfunctions
Assess your current state
Tools and practices for development
What is it?
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About Return Path
18 Years of Experience(Founded in 1999)
• 400+ dedicated professionals• 10 offices in 7 countries
worldwide• Backed by Union Square
Ventures, Foundry Group, Costanoa Ventures, SAP Ventures
Proven DataInfrastructure
• Over 2.5 billion Certification inboxes
• Scoring 26 million IP addresses daily
• Nearly 300 global partners• Processing millions of
transactions per day• Data insight into nearly 2 million
email readers
Over 2,500 Email Optimization Customers
Industries include:• Retail• Technology• Finance• Entertainment • And more
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OUR PATH ABCDEOUR PATH to going ABOVE and BEYOND the CALL of DUTY for EVERYONE
RESULTS-ORIENTED
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OUR PATH ABCDEOUR PATH to going ABOVE and BEYOND the CALL of DUTY for EVERYONE
COLLABORATIVE
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Our Journey in 2014
• We identified 90 teams. Experimented with a couple
• Landed on 5 Dysfunctions model and created Peer Feedback sessions
• Trained facilitators across the organization
• Quarterly peer feedback for 2014
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Results:13% increase in team effectiveness over one year.
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5 Dysfunctions of a Team
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Effective Teams Show
From Patrick Lencioni, 5 Dysfunctions of a Team
RESULTS
ACCOUNTABILITY
COMMITMENT TO A COMMON GOAL
PRODUCTIVE CONFLICT
TRUST
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Deconstructing Each Dysfunction
• What is it?
• Where’s your team now?
• Tools and practices for development
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Trust
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Team members quickly and
genuinely apologize to one
another when they say or do
something inappropriate or
possibly damaging to the team.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Team members openly admit
their weaknesses and
mistakes.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Team members know about
one another's personal lives
and are comfortable
discussing them.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Trust | Total of Three Ratings
• 8 – 9: Healthy!
• 6 – 7: Could be a problem, evaluate further
• <6: Needs to be addressed
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Tools and Practices
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Shield Exercise
Who I am at home?
What am I most proud of?
Who I am at work?
Where do I want to go?
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Shiela
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Shiela
Cultural influences Most junior
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Productive Conflict
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Team members are
passionate and unguarded in
their discussion of issues.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Team meetings are
compelling, and not boring.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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During team meetings, the
most important - and difficult -
issues are put on the table to
be resolved.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Productive Conflict | Total of Three Ratings
• 8 – 9: Healthy!
• 6 – 7: Could be a problem, evaluate further
• <6: Needs to be addressed
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Tools and Practices
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Masterful Conversations
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Commitment to a Goal
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Team members know what their
peers are working on and how
they contribute to the collective
good of the team.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Team members leave meetings
confident that their peers are
completely committed to the
decisions that were agreed on, even
if there was initial disagreement.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Team members end
discussions with clear and
specific resolutions and calls
to action.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Commitment | Total of Three Ratings
• 8 – 9: Healthy!
• 6 – 7: Could be a problem, evaluate further
• <6: Needs to be addressed
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Tools and Practices
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Fist of 5
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Trello / Jira
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Accountability
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Team members are deeply
concerned about the
prospect of letting down their
peers.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Team members challenge
one another about their plans
and approaches.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Accountability | Total of Three Ratings
• 8 – 9: Healthy!
• 6 – 7: Could be a problem, evaluate further
• <6: Needs to be addressed
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Tools and Practices
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Retrospectives
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Peer Feedback Sessions
Individual Development Plans
Team EffectivenessSurvey
Team Development Plan
Leader Review Team Feedback
Repeat for Each Team Member
Facilitator Takes Notes & Probes
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Results
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Team members willingly make
sacrifices in their departments or
areas of expertise for the good of
the team.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Morale is significantly
affected by the failure to
achieve team goals.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Team members are slow to
seek credit for their own
contributions, but quick to
point out those of others.
Rating Scale:3 = Usually, 2 = Sometimes, and 1 = Rarely
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Results | Total of Three Ratings
• 8 – 9: Healthy!
• 6 – 7: Could be a problem, evaluate further
• <6: Needs to be addressed
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Tools and Practices
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Results
• Company Level: Operating system to report on goal attainment on a monthly basis.
• Team Level: Leverage agile practices to plan and execute on work and track progress. Invite stakeholders to peer feedback sessions.
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Results:13% increase in team effectiveness over one year.
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Bringing it Together
• Work on trust and building relationships
• 5 Dysfunctions survey for your team
• Continuously evaluate and improve
• Be a great teammate
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Thank You